Grasshopper Pricing & Plans: Full Guide 2025

Grasshopper offers virtual phone system plans ranging between $14 and $92 per month. And yet, many businesses find themselves paying up to 2x that much for their subscriptions. So, what gives?

Despite Grasshopper’s comparative pricing to other providers, their VoIP services remain largely limited to the US and Canada. Among recent reports of software instability and connection issues, the question is, is Grasshopper worth it?

In this comprehensive pricing analysis, we’ll break down Grasshopper’s plans, features, and total ownership costs to help business leaders understand the full investment required for their communication needs. Learn more below!

Key Takeaways:

• Grasshopper works well for solopreneurs and small teams operating exclusively in North America who need basic phone capabilities. 
  
• While base plans appear affordable ($14-$80/month), actual costs can double with necessary add-ons. 
  
• Grasshopper has geographic restrictions (US/Canada only), lack of integrations, and basic analytics that create significant barriers for scaling businesses.

Grasshopper Pricing Overview

Grasshopper offers three pricing tiers with a 7-day free trial. No credit card is required to start testing, though accounts convert automatically to paid plans after the trial period.

Grasshopper’s Key Limitations:

• Service restricted to US and Canada
• Additional charges apply for extra phone numbers
• Software updates may affect system stability
• SMS requires business registration process
• Internet connection required for VoIP features

Available Add-ons:

• Ruby virtual receptionist service (live answering) – Starting at $160/month 
• Professional voice studio recordings – $75 per order
• Custom greetings and menu options

True Solo Plan

The True Solo plan represents Grasshopper’s entry-level virtual phone pricing, starting at $14 per month with annual billing ($18 monthly). This basic Grasshopper cost includes essential VoIP features while maintaining strict user limitations.

Core Features

• One business phone number (local or toll-free)
• One user account
• One extension
• Desktop and mobile apps
• VoIP and WiFi calling
• Voicemail transcription
• Virtual fax
• Custom greetings
• Unlimited domestic texting
• 24/7 customer support

Key Limitations

• No additional users or extensions available
• No call transfers
• No shared phone numbers
• Restricted to US and Canada calling
• No third-party integrations
• No video conferencing capabilities

Solo Plus Plan

Moving up from the basic Grasshopper phone pricing, the Solo Plus plan costs $25 monthly with annual billing ($32 for month-to-month). This mid-tier Grasshopper VoIP pricing plan expands team capabilities while maintaining the same core communication features.

Core Features

• Everything from True Solo plan
• Unlimited users
• Three extensions
• Call forwarding across 15 numbers
• Simultaneous call handling
• One business phone number (local or toll-free)
• Virtual receptionist options

Key Limitations

• Limited to three extensions
• Additional extensions cost $5/month each
• No advanced features beyond True Solo
• Still restricted to US/Canada calling
• No third-party integrations
• No video conferencing

Pro Plan

JustCall’s Pro plan costs $49 per user monthly with annual billing ($69 monthly). Like the Team plan, it requires two users minimum, setting the base investment at $98 monthly.

This premium tier targets scaling teams with advanced needs. However, some limitations persist – calling minutes cap at 1,000 per user monthly, with overages costing $0.02 per minute.

Key features include:

• Power Dialer capabilities
• Bulk SMS Campaigns and workflows
• Advanced analytics and reporting
• Live Call Monitoring
• Salesforce Integration

Notable limitations:

• Fixed calling minutes (1,000 per user)
• Expensive overage charges
• Restricted SMS segments
• Limited call tags (maximum three)
• Basic service level agreements

Add-ons Available:

• Advanced AI analytics ($100/month)
• Additional power dialer seats ($20/user)
• Extended call recording storage ($50/100GB)
• Premium integrations ($75/month)
• Custom API solutions ($100/month)

Small Business Plan

At $80 per month with annual billing ($92 monthly), the Small Business plan represents Grasshopper’s top-tier virtual phone pricing. This plan expands the number and extension allowances while maintaining the core feature set.

Core Features

• Five business phone numbers (local or toll-free)
• Unlimited users
• Unlimited extensions
• Everything from the Solo Plus plan
• Call forwarding
• Virtual receptionist capability
• Advanced call management

Key Limitations

• No call recording functionality
• No video conferencing tools
• No third-party integrations
• US/Canada calling only
• Limited international options
• Identical basic features to lower tiers

Other Grasshopper Offers and Add-Ons

Grasshopper provides several opportunities to reduce virtual phone pricing through various discount programs and payment options.

Annual Billing Savings: Switching to annual billing instantly saves 10% on Grasshopper costs across all plans:

• True Solo: $14/month instead of $18
• Solo Plus: $25/month instead of $32
• Small Business: $80/month instead of $92

Seasonal Promotions: Grasshopper regularly offers limited-time discounts:

• Holiday season deals ($75 off yearly plans)
• Cyber Week specials ($100 off annual subscriptions)
• Stackable discounts with annual billing savings

Nonprofit Benefits: Tax-exempt organizations qualify for special pricing:

• Custom discounts available
• Requires documentation
• Contact customer service for qualification details

CloudTalk vs. Grasshopper Comparison Table

When evaluating business phone systems, value extends beyond basic pricing. Let’s compare CloudTalk and Grasshoper across key features and benefits.

Uncovering Grasshopper’s Hidden Charges

The advertised Grasshopper pricing plans don’t tell the complete cost story. Several additional fees can significantly impact your total Grasshopper phone pricing. 

These hidden Grasshopper costs can substantially increase your monthly investment. A basic $25/month Solo Plus plan could easily exceed $50 with add-ons and international capabilities.

Let’s take a look:

Additional Extension Costs

• $3/extension/month (annual billing)
• $5/extension/month (monthly billing)
• Only available with Solo Plus plan or higher
• Required for team expansion beyond plan limits

Call Blasting Fees

• $10 monthly surcharge
• Enables simultaneous ringing across 15 numbers
• Not equivalent to shared number functionality
• Limited team collaboration capabilities

International Calling Requirements

• $500 initial deposit required
• Per-minute rates up to 95¢
• 60-day account age requirement
• Call credits must be pre-purchased
• No international features until the account “matures”

These hidden Grasshopper costs can substantially increase your monthly investment. A basic $25/month Solo Plus plan could easily exceed $50 with add-ons and international capabilities.

Grasshopper’s Best Features

While Grasshopper VoIP pricing aims at basic business needs, three core features stand out for their value proposition:

VoIP and WiFi Calling Excellence

Grasshopper’s internet-based calling system offers reliable connectivity across devices. The system automatically switches between WiFi and cellular networks, ensuring consistent call quality even in areas with poor cell reception. However, the service remains limited to US and Canadian operations, which may restrict growing businesses with international aspirations.

Virtual Receptionist Capabilities

The auto-attendant feature helps small businesses maintain professional call handling without hiring staff. Integration with Ruby’s live receptionist service adds human touch, though at additional cost. The system supports custom greetings and menus, enables department-based routing, and manages after-hours calls effectively. This flexibility proves particularly valuable for solopreneurs and small teams wanting to project a larger business presence.

Advanced Voicemail Management 

Grasshopper’s voicemail transcription service converts messages to text format, delivering them directly to email. This streamlines message handling by enabling quick message scanning during meetings or busy periods. The service integrates with basic CRM functions and supports mobile access through dedicated apps, making it practical for on-the-go professionals managing multiple communications channels.

Room for Improvement 

Despite these solid features, Grasshopper lacks several modern business necessities. The absence of direct third-party integrations limits automation possibilities, while basic analytics fail to provide deep insights into call patterns and customer behavior. International capabilities remain restricted, potentially hampering business growth beyond North American markets.

Grasshopper Add-ons

Grasshopper offers several premium features beyond their basic plans. Here’s what you can add to enhance your virtual phone system:

• Call Blasting: $9 monthly enables simultaneous ringing across multiple lines. This feature reduces customer wait times by connecting callers with the first available representative.
  
• Professional Voice Studio: A one-time $75 investment delivers professionally recorded greetings in English, Spanish, or French. This service helps create a polished first impression for callers.
  
• Additional Numbers: Each extra phone number costs $9 monthly. Businesses can add numbers without changing their current plan, offering flexibility for expansion.
  
• Extension Expansion: Additional extensions cost $3 monthly per extension. This allows businesses to create more department and employee extensions, enhancing organizational structure.
  
• Digital Listings Management: New subscribers receive 25% off their first year. This service helps manage your business’s online presence and brand consistency across digital platforms.
  
• Ruby Receptionist Integration: Live, US-based receptionists handle calls with 30% discount for the first month. This service provides personalized call handling without in-house staffing costs.
  
• International Calling: Custom international calling plans available with required $500 initial deposit. Rates vary by country, reaching up to 95¢ per minute.

Grasshopper Pros and Cons

Based on everything discussed so far, we can make several conclusions about Grasshopper’s strongest and weakest points. Check them out:

Grasshopper vs. CloudTalk: CloudTalk Takes the Lead on Pricing

While Grasshopper offers basic virtual phone functionality, growing businesses need more robust solutions. CloudTalk delivers superior value through comprehensive features and transparent pricing.

CloudTalk outperforms Grasshopper in key areas:

• Global reach across 160+ countries versus US/Canada limitation
• 35+ direct integrations compared to no integration options
• Advanced features like power dialer and call recording
• AI-powered analytics and conversation intelligence
• Transparent pricing without hidden fees
• Longer 14-day trial period for proper evaluation

For businesses serious about scaling their communication capabilities, CloudTalk provides rock-solid features at mid-market prices. It also serves growing teams that need advanced call management, international coverage, and data-driven insights.