Nextiva Number Porting:
Complete Guide & Tips

Every year, over 350 companies seamlessly switch to CloudTalk, unlocking better communication and advanced features.

Dissatisfaction with poor customer support, the lure of advanced features, and the need for greater scalability are often the triggers for switching providers. We’ve heard this story thousands of times from clients who made the smart move to CloudTalk.

If you are considering the same, you are in the right place. Here, we’ll show you how to prepare for the port-out process, tell you how much it’ll cost and how long it’ll take, and maybe even help you pick out your new provider. 

Continue reading to learn everything you need to know about Nextiva number porting.

Key Takeaways:

• On average, Nextiva number porting takes about 15 days, during which you can keep your Nextiva account active until the process is successfully completed. The cost of porting is between $0 and $30.
• The top reasons businesses choose to switch providers to CloudTalk include poor call and connection quality, unreliable customer service, and a lack of advanced call center features and international numbers.
• CloudTalk helps keep your business active and thriving with 100% uptime, [national_phone_numbers]+ international numbers, and [number_of_features]+ advanced and AI-powered features for both inbound and outbound use cases.

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How to Port Your Number from Nextiva to a New Provider

So, you want to switch from Nextiva, but you’re not quite sure where to start. No worries, it’s not a difficult process. However, there are a few things you should know, namely how to prepare for transferring your Nextiva number and what to expect from the process.

How to Prepare for Nextiva Number Porting?

Number porting is a multi-step process. They say fortune favors the prepared. And it’s no different in this case. If you want your Nextiva port out to go as smoothly as possible, you’ll need to do several things. Here’s how to prepare for Nextiva number porting:

1. Check for Eligibility: Start by looking at your profile and ensuring there are no issues. Nextiva is legally obligated to accept your port-out request as long as you don’t have an outstanding account balance.
2. Assess Your Business Needs: Next, consider the reason for your switch. What aspects of Nextiva did you like and dislike? Discuss and write down your business needs and wants before looking for a new solution.
3. Choose a Suitable Provider: Start googling and create a shortlist of around 10 possible competitors. Cross-reference your list of needs and wants to eliminate poor fits and narrow it down based on pricing, review portals, etc.
4. Review Technical Requirements: Look up your selected provider’s article on its port-in process. The hardware and network requirements will usually be the same; however, you may need a PIN/RIO/BTN number to finalize the process. 
5. Give Nextiva a Heads-Up: Most providers ask that you submit a formal request to their porting support portal at least 10 days before your contract ends so they can set up the port-out. Remember, you’ll need to keep your account active.

How Long Does It Take to Transfer Your Nextiva Number?

There are multiple factors that influence how long Nextiva number porting takes. These include both providers’ processes, regulatory and contractual obligations, your geographical location, special services, and the volume of porting requests. 

For example, porting your number from Nextiva to CloudTalk can take around 15 days – 10 for the set-up process and 5 for the actual migration. However, depending on the type of number you want to port, it can take longer.e, porting your number from Kixie to CloudTalk can take around 15 days – 10 for the set-up process and 5 for the actual migration. However, depending on the type of number you want to port, it can take longer.

How Much Does Nextiva Number Porting Cost?

Typically, providers don’t charge you for transferring your phone number to another provider. However, check your contract to see if they mention anything about potential cancellation fees. 

If there are no additional fees for porting out your number, your only costs will be those associated with signing up for the new tool. This includes any additional numbers or features you choose to purchase, as well as the port-in fee. 

In CloudTalk’s case, the price ranges between $0 and $30 per request, with an additional variable cost depending on your and the numbers’ geographical location. You can learn more about our Porting Pricing and Coverage here. 

How to Port Your Number to CloudTalk

Ready to port your Nextiva phone number? In that case, here’s everything you need to know about how to port a number from Nextiva to CloudTalk or another provider as simply as possible. You’ll need to:

1. Make Sure You Have Everything You Need

You need to fulfill several requirements to be eligible to port your number to CloudTalk. This includes:

1. A number type for a country supported by our country coverage.
2. An active CloudTalk account.
3. An active account with your current provider.
4. The ported phone number(s) are ready and configured in CloudTalk.

2. Ensure Your Number Can Be Ported

Two situations might make porting your number impossible. The first is that CloudTalk doesn’t offer the specific country/format combination you requested. The second is that your service provider doesn’t allow number porting.

You can purchase a different number alternative from our selection of 160+ globally available phone numbers in either case.

3. Submit All The Necessary Documentation

To start a porting request for your existing phone numbers, send us an email to porting@cloudtalk.io with the subject “Port-in request” and provide us with the following:

1. The numbers you want to port in an E. 164 international format (e.g., +442012345678).
2. Name of your current service provider for the numbers you want ported.
3. Name of the range holder or underlying carrier. This can be different from the service provider, so ask your current VoIP company.
4. Name of the person, company, or organization the number is registered under with your current service provider.
5. Full registered address of the person, company, or organization the number is registered under with your current service provider. This may be different from your billing address, so make sure to double-check.
6. A copy of your last bill for the numbers you want to port.

4. Fill Out The Letter Of Authorization

After you make your porting request, our team will check if the number is portable from our side. If it is, we’ll provide you with an LOA (Letter of Authorization) template to fill out and ask you for any other documents that may be required. 

When filling out the LOA, Please ensure all the information submitted is correct.

5. Wait While CloudTalk Takes Care Of The Rest

Once the LOA and all signed documents are received, the process is as follows:

1. CloudTalk and our partnered “gaining” carrier will submit all documents to the current “losing” carrier.
2. CloudTalk will add the number to your dashboard so you can start setting inbound call flows, business hours, agents, and call groups.
3. When the losing carrier accepts the port-out request, both carriers will schedule the date the number will be moved to our network.
4. The number will be ported to CloudTalk’s carrier on the agreed-upon date and will thereby become active in your app.

6. Start Calling With Your (Old) New Number

In total, the set-up process will take 1-10 days, and migration around 5 days. Once everything is done, you can log into your CloudTalk account and start calling again!

Switch Today & Succeed

Most of the time, companies consider number portability only when issues become critical. Many managers wait until problems escalate—disrupting operations and threatening their business—before taking action.

Frustrations with outages, poor customer support, call quality and missing features are the main reasons why subscribers leave their old providers.

Luckily, you don’t have to worry about that with CloudTalk. As you’ve seen, the porting number process is quick and easy. All that’s left to do is…

Make the Switch!

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