Top 12 Toll-Free Number Providers for 2024

Created in the 1960s, toll-free numbers have stood the test of time and continue to help businesses in the cloud-based digital times. How much longer will it take for you to start using them?

It is not new that toll-free numbers have been benefiting the businesses of those who adopt them. They improve customer engagement and increase incoming calls by up to a whopping 40%.

As businesses strive to meet customer expectations, toll-free numbers remain one of the most effective tools for enhancing service. They make it easy for customers to reach you—free of charge.

In this article, we’ll explore the 12 best toll-free number service providers for 2024, helping you find the perfect match for your business needs.

Key Takeaways:

• Toll-free numbers enhance customer experience by providing free and accessible communication, increasing incoming calls, and improving service quality.
• When selecting a toll-free provider, companies need to evaluate their business needs, such as international versus local coverage, as well as essential features and integrations. This will help you choose the most cost-effective option.
• CloudTalk stands out with transparent pricing, robust feature set for toll-free numbers, and unmatched international coverage across 160+ countries. It’s the perfect solution for small businesses seeking a reliable and scalable communication platform.

The Best Toll-Free Number Providers for Business in 2024

Looking for the best toll-free number service for small businesses? We’ve rounded up the top 12 providers, each offering unique features, flexible pricing, and top-notch service to help growing businesses. 

#1 CloudTalk

CloudTalk is a leading global AI business calling software. Trusted by over 4,000 businesses, CloudTalk offers best-in-class dialers, CTIs, productivity features, and seamless integrations that boost call volume by up to 120%.

Using a cloud-based VoIP system, CloudTalk delivers crystal-clear call quality across 160+ countries, helping teams have more productive and impactful conversations.

• Toll-free number pricing: Acquisition from $6 per month/number, and rates vary based on the destination and usage.

Key Features:

• Best-in-class auto dialers
• AI-powered transcriptions and analytics
• Call Queuing
• Intelligent Routing 
• Call Monitoring

Pros:

• Feature-rich affordable plans
• Seamless integration with popular CRM tools
• Easy-to-scale solution
• Simple implementation with no need for IT support
• Crystal-clear call quality across 160+ countries,

Pricing Plans: 

• Lite plan: $19 user/month billed annually
• Starter plan: $25 user/month billed annually
• Essential plan: $30 user/month billed annually
• Expert plan: $50 user/month billed annually
• Custom plan: Contact our team for a tailor-made offer

#2 800.com

800.com is a straightforward provider that specializes in providing toll-free numbers, including vanity numbers. Despite the wide range of VoIP numbers available, its plans primarily differ in the number of minutes and lines provided. In addition, the lack of call recording and IVR can keep your business from managing higher daily call volumes.

• Toll-free number pricing: Each plan includes one toll-free number and a quota of minutes: Personal (1,000 minutes), Pro (5,000 minutes), and Unlimited (no overage fees). Additional toll-free minutes are billed at $0.06 each, excluding taxes and fees.

Features:

• Call forwarding 
• Basic call tracking and analytics
• Business texting

Pros:

• User-friendly interface with easy number selection
• No long-term contracts required
• Competitive pricing for vanity numbers

Cons:

• Limited integration options with other software
• Basic feature set compared to competitors
• Customer support availability is limited

Pricing Plans:

• Personal plan: $19/month billed annually
• Unlimited plan: $49/month billed annually
• Pro plan: $127/month billed annually

#3 RingCentral

RingCentral is a comprehensive, unified communications platform offering voice, video, messaging, and toll-free numbers as part of its VoIP plans. However, the entry-level plans are quite limited, with essential tools only available in higher-tier plans.

• Toll-free number pricing: $4.99 per month per number plus a one-time $30.00 setup.  The company offers a quota of minutes in the plans (Core—100min / Advanced—1,000min / Ultra—10,000). The rates for extra minutes don’t appear on the website.

Features:

• HD video conferencing and screen sharing
• Team messaging and collaboration tools
• Advanced call management and analytics

Pros:

• Robust feature set suitable for large organizations
• High-quality voice and video services
• Integration capabilities with third-party apps

Cons:

• Higher cost compared to some competitors
• Complex setup for advanced features
• Customer support response times can vary

Pricing Plans:

• Core plan: $20 user/month billed annually
• Advanced plan: $35 user/month billed annually
• Ultra plan: $35 user/month billed annually

#4 MightyCall

MightyCall offers a simple virtual phone system that falls short when it comes to toll-free features. With limited call-handling tools and no integrations or advanced call routing, the platform struggles to justify its price compared to competitors.

• Toll-free number pricing: Acquisition from $15 per month/number. Their website does not provide information on the per-minute call costs.

Features:

• Visual call flow configuration
• Call recording and voicemail transcription
• Integration with social media platforms

Pros:

• Affordable pricing plans
• User-friendly interface with easy setup
• Auto Dialers

Cons:

• Limited advanced features 
• Basic reporting and analytics
• Customer support primarily through online channels

Pricing Plans:

• Core plan: $15 user/month billed annually
• Pro plan: $23 user/month billed annually
• Power plan: $30 user/month billed annually
• Enterprise plan: $50 user/month billed annually

#5 Phone.com

With an intuitive interface and affordable plans, Phone.com provides a virtual phone system suitable for small to medium-sized businesses. It’s designed to make managing your business communications simple and efficient.

• Toll-free number pricing: Upon creating your account, you can select a local, toll-free, or vanity number. Additional numbers cost $4.99/month each, with international options available for $14.99/month. The Basic plan includes 500 minutes, and you can purchase extra credits starting at $18.50 for every 500 minutes.

Features:

• Video conferencing
• Call screening and blocking
• SMS and MMS messaging capabilities

Pros:

• Affordable plans with valuable features
• Easy-to-use and intuitive interface
• HIPAA compliance

Cons:

• Call recording for an extra $8 per user/month
• Limited advanced analytics tools
• Some premium features are charged as add-ons

Pricing Plans:

• Basic plan: $12,74 user/month billed annually
• Plus plan: $18,69 user/month billed annually
• Pro plan: $27,19 user/month billed annually

#6 eVoice

Established in 1999, eVoice is one of the longest-standing toll-free providers on this list. It is known for offering a wide range of communication services, including texting, video calling, and toll-free local lines. It has a reliable system but notable limitations regarding the number of users—a maximum of 11.

• Toll-free number pricing: When setting up your account, you can choose from local or toll-free numbers. The single plan includes 30,000 toll-free minutes, and additional numbers are available for $29.95 each.

Features:

• Call routing
• Virtual receptionists
• Customizable call schedules

Pros:

• Phone Extensions available
• Simple setup process
• Affordable entry-level plan

Cons:

• Best features locked in add-ons with no price available
• Basic reporting tools
• Occasional issues with call quality

Pricing Plans:

• Single plan: $12 user/month billed annually

#7 Ooma

Ooma is a VoIP-based service offering cost-effective toll-free numbers for SMBs. It’s known for its superior call quality and reliable infrastructure.

• Toll-free number pricing: Each plan includes one toll-free number and 500 minutes of inbound calls per month. For additional minutes, you can purchase 1,000 extra minutes for $15/month or 2,500 minutes for $30/month. Exceeding these limits will incur overage fees.

Features:

• 3-Way Calling
• Virtual Receptionist
• Easy setup with plug-and-play hardware options

Pros:

• 100+ Standard Features
• High-quality voice clarity
• Excellent customer support

Cons:

• Limited scalability
• Requires Ooma hardware for some features
• Fewer integrations with CRM tools

Pricing Plans:

• Essentials plan: $19,95 user/month billed annually
• Pro plan: $24,95 user/month billed annually
• Pro Plus plan: $29,95 user/month billed annually

#8 Dialpad

Dialpad stands out for its set of communication tools, offering features like real-time transcription and sentiment analysis. Although its upfront cost is appealing, many of the handy features are locked in the highest-priced tier and behind add-ons. This approach can quickly escalate the overall cost as users need additional features.

• Toll-free number pricing: Additional numbers start at $15/month each, with 1500 minutes/month. Once this limit is reached, additional international calls are charged via Calling Credits, which require advance top-ups.

Features:

• AI-powered transcription and analytics
• Integration with Google Workspace and Microsoft Teams
• Video Conferencing Tools

Pros:

• AI-Driven Insights
• Seamless Integrations
• Comprehensive reporting and analytics

Cons:

• Handy features locked behind add-ons
• Complex features may require training
• Hidden fees

Pricing Plans:

• Standard plan: $15 user/month billed annually
• Pro plan: $25 user/month billed annually
• Enterprise plan: Tailor-made offer

#9 Nextiva

Nextiva provides a customer-focused communication platform with CRM integration and advanced call features, making it ideal for sales teams. Access to toll-free numbers often requires an upgrade to a more expensive plan or incurring extra fees.

• Toll-free number pricing: Only available on the Core plan as an Add-on or on higher plans with a minutes quota: Engage (2,000 minutes) and Power Suite (10,000 minutes). Additional toll-free minutes are billed at $0.025 each, excluding taxes and fees.

Features:

• Advanced call queues
• CRM and team collaboration tools
• Auto-attendant and IVR features

Pros:

• Comprehensive CRM integration
• 24/7 support
• High call quality and reliability

Cons:

• Extra features require additional costs
• Issues with the mobile app:
• Limited customization for smaller plans

Pricing Plans:

• Digital plan: $20 user/month billed annually
• Core plan: $30 user/month billed annually
• Engage plan: $40 user/month billed annually
• Power Suite plan: $50 user/month billed annually

#10 CallHippo

CallHippo offers an easy-to-use platform focused on scalability and affordability. Its plans support local and international toll-free numbers, but they have limitations, such as restricted advanced features on lower-tier plans, occasional call quality issues, and additional costs for certain functionalities.

• Toll-free number pricing: The website lacks clarity on pricing, but help desk documents indicate a $12 per month cost for a U.S. toll-free number, with incoming calls billed at $0.033 per minute.

Features:

• On-demand phone numbers
• Call tracking and analytics
• Seamless integration with CRMs

Pros:

• Affordable for small businesses
• Intuitive and simple interface
• Supports multiple integrations

Cons:

• Limited features for enterprise-level users
• Basic reporting capabilities
• Restricted international reach

Pricing Plans:

• Basic plan: Free
• Bronze plan: $16 user/month billed annually
• Silver plan: $24 user/month billed annually
• Platinum plan: $40 user/month billed annually

#11 OpenPhone

OpenPhone is a VoIP service that simplifies business communications by integrating calls, texts, and contacts into a single platform accessible across all devices. It’s recognized for its user-friendly interface and collaborative features.

• Toll-free number pricing: Additional numbers start at $5/month each, with toll-free numbers only available for U.S. and Canada. The calling rates table is published on the website.

Features:

• Call recordings
• Group calling
• SMS and MMS business texting with auto-replies and snippets

Pros:

• User-Friendly Interface
• Suitable for businesses of all sizes
• Reliable call quality and uptime

Cons:

• Limited International Coverage
• Support is primarily available through online channels
• No Built-In Video Conferencing

Pricing Plans:

• Starter Plan: $15 user/month billed annually
• Business Plan: $23 user/month billed annually
• Enterprise Plan: Tailor-made offer

#12 Grasshopper

Since 2003, Grasshopper has provided toll-free, local, and vanity numbers with consistent features across plans. However, it lacks key features like call recording, automated call routing, and MMS support for toll-free numbers, making it less ideal for teams needing advanced functionality.

• Toll-free number pricing: Toll-free numbers are included in all plans, providing free incoming calls for callers within the same country (U.S. and Canada). International calls may incur charges, and specific rates are not listed on the website.

Features:

• Virtual extensions for team members
• Advanced Voicemail Management 
• Mobile and desktop apps for on-the-go access

Pros:

• No technical expertise required, quick deployment
• No need for additional hardware
• Easy to port existing numbers and add new ones

Cons:

• Advanced Voicemail Management 
• Additional charges apply for extra phone numbers
• Service restricted to U.S. and Canada

Pricing Plans:

• True Solo plan: $14 user/month billed annually
• Solo plan: $25 user/month billed annually
• Small Business plan: $55 user/month billed annually

How to Pick the Right Provider

Choosing the right toll-free number provider means smooth connections, happier customers, and a system that works perfectly for your team—without blowing your budget. 

So, you must know how important it is. To help you decide, here are four key things to keep in mind:

• Business Needs: Evaluate what type of toll-free number suits your operations. Is it for international or local customers? Consider the available locations, call volume, and the size of your team to ensure the provider can scale with your business.

• Pricing: Identify the most cost-effective option based on your requirements. Compare what each provider offers, including minutes, overage rates, and any additional charges, to ensure you get the best value for your investment.

• Features: Beyond the toll-free number, think about the features you need to streamline call handling. Look for tools like IVR systems, skill-based routing, voicemail, or integrations that can enhance your communication efficiency.

• Setup and User Experience: Assess the platform’s ease of use and the level of IT support required. A user-friendly solution with reliable support ensures smooth implementation and minimal disruption to your operations.

What Are The Different Types of Toll-Free Numbers?

Toll-free numbers come in different forms, catering to varied business needs:

1. Traditional Toll-Free Numbers
   These start with prefixes like 800 or 888 and are ideal for businesses looking for nationwide coverage.

2. Vanity Numbers
   Customizable numbers (e.g., 1-800-FLOWERS) that are easy to remember and boost brand recognition.

3. International Toll-Free Numbers (ITFS)
   Allow customers from specific countries to reach businesses without additional charges.
   
4. Local Toll-Free Numbers
   Combine the advantages of toll-free functionality with a local presence, enhancing trust among nearby customers.

Customers Prefer Phone Calls for Problem-Solving*

Your customers will call you. That’s a given. It’s up to you to decide whether or not to make that experience more enjoyable and positive. And this could be the difference between retaining a customer or making them so upset that they become detractors.

Paying to contact your company doesn’t seem like a good way to encourage consumers to call. And they do want to call. In fact, reports suggest that they prefer to handle more complex matters over the phone. So, make this path smoother.

Toll-free numbers open up new spaces for customer engagement and satisfaction. To unlock the full potential of them, consider a solution like CloudTalk. Alongside toll-free services, we combine them with advanced features, integrations, and AI-driven tools to take your business communication to the next level.

You don’t want a toll-free number like those from 50 years ago. Pick up one that is prepared for the needs of the future.

Source:

• Toll-free and 1-800 numbers