Grow Revenue with Personalized Customer Service 

Cut resolution times and call costs by up to 33% with CloudTalk’s 75+ advanced automation features and 35+ integrations. Give clients the attention and quality time they deserve with a Customer Service Solution. 

4,000+ innovative companies run on CloudTalk call center software


What Are Customer Service Solutions?

Customer service solutions are products or services that businesses use to gain a deeper understanding of their customers’ needs and expectations. They work to streamline and improve customer communications, therefore increasing customer satisfaction. Below you’ll find just some of the many advantages they can afford you.

Spend More Quality Time with Your Clients

Don’t let complicated setup processes stand in the way of your customer support. Rolling out our customer support solution requires no coding and no more than a few moments. Add new agents or numbers with a click and let them do their best work yet in CloudTalk’s user-friendly interface. 


Reach Customers Anywhere in the World

Don’t limit your support operations to local borders or stuffy offices. Onboard CloudTalk’s remote-friendly customer support solution and help customers anywhere and anytime from your favorite personal device. Choose from our selection of 160+ international, local, mobile, and toll-free numbers, and do business your way.

The 8 Best Customer Service Solutions for Better CX

  1. CloudTalk
  2. Aircall
  3. Zendesk
  4. Freshdesk
  5. LiveAgent
  6. Nice
  7. Britix
  8. RingCentral

1. CloudTalk | Best No-Code Call Center Platform

CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it’s used in sales for outbound calls and in customer service for inbound calls.

Cloudtalk’s Benefits

CloudTalk Voice provides high-quality offers, care, and service, all included in our business phone system solution.

  • Easy Management: Use CloudTalk’s web-based admin interface to manage your call center in real-time, add agents, phone numbers, and set up everything you need at any given moment.
  • Reduced Operational Costs: With our business phone system, you can significantly reduce your operational costs, as no special skills are required and there’s no need to hire extra IT specialists. CloudTalk can be managed in a user-friendly interface – all you need is an internet connection.
  • Accessible Anywhere: CloudTalk is a completely cloud-based business phone system – all you need is to set up your CloudTalk account. But don’t worry, if you already have an existing infrastructure, CloudTalk can be easily linked to it. Switch between your laptop and your cell phone easily.
  • Smarter Calls: Distribute all calls to your team in a smart way and view past customer interactions during the call to enhance customer experience. Native integrations with CRM, helpdesk or other popular apps boost your productivity and take lots of manual tasks out of your workflow.
  • SLA: A service level agreement can be provided for all CloudTalk PBX business phone systems, guaranteeing a maximum level of reliability and technical support.
  • Reliable Operation with 24/7 Monitoring: We always make sure your data and voice services are safe. All data (including VoIP itself) are stored in secured locations of Amazon AWS with 24/7 monitoring provided by CloudTalk experts.

Key Features

With CloudTalk advanced features, your phone experience will get to a whole new level.

  • ACD: Automated smart and efficient queue distribution of inbound calls based on all available data to make sure that callers are always directed to the most qualified agent or agent group.
  • IVR: Create your multi-level interactive voice response (IVR) menu to guide the caller through different options. Make sure they are always directed to the right department, agent or group of agents and that they are receiving relevant information through customized messages.
  • Call Queuing: Create customized call queues. Inbound calls are sorted in call queues based on pre-defined rules and steered to available agents within the right group. Personalized messages are available as well.
  • Call Recording: CloudTalk can automatically make a recording of all calls. Once the call ends, you can listen to it directly from your internet browser anywhere and anytime. Improve customer interactions by monitoring your team’s calls.
  • International Numbers: Acquire international numbers (with geographic or non-geographic codes) from more than 160 countries. Local phone numbers allow customers from abroad to call you at standard local rates or free of charge.
  • Real-time Customer Card: Your agents can see all caller information displayed in one place. During the phone call, they can instantly look at the client’s history of interactions, orders, chat, or notes. This allows them to deliver top-notch customer service.
  • Callback: If there are any unanswered phone calls, CloudTalk can automatically call your customers back. A missed call from a customer is registered in the system, which will later dial the customer’s number until the agent and the customer are successfully connected.
  • Business Hours: Define your business hours and decide when you are available for receiving calls. Outside of these hours, you can choose a special personalized absence message, redirect calls to a different phone number or answering machine or even use various combinations.

What is CloudTalk Missing?

According to our users, CloudTalk Analytics needed remastering in order to give users more precise data. That is why we launched a new version of Analytics with in-depth insights into your calls, including call steps, reasons for missed calls, and much more.

What Type of Business is It Best For?

CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it’s used in sales for outbound calls and in customer service for inbound calls.


#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.4/5 – 260 reviews

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4.4/5 – 840 reviews

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4.4/5 – 310 reviews

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4.5/5 – 260 reviews

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2. Aircall

Aircall is an advanced calling solution used by 15,000+ clients. It’s designed to speed up sales processes, boost communication with prospects, and close more deals. You can automatically dial multiple candidates in a back-to-back queue and surface crucial contact information directly within the phone interface.

Aircall’s benefits

Aircall excels when it comes to automation. The provider also features many useful integrations, including Intercom, Pipedrive, and Zapier. Furthermore, it offers Advanced automation tools, user-friendly apps, and reliable customer support.

Key Features:

  • Automatic Call Distribution
  • Call Monitoring
  • Call Transfer
  • Call Recording 
  • Call routing

What is Aircall Missing?

Aircall lacks some essential video-calling features. Webinar hosting and screen-sharing capabilities are severely limited on the platform, which can lead to a fair amount of frustration for users. 


3. Zendesk

Zendesk is a customer service and engagement platform designed to improve the customer experience. It offers a range of features such as ticketing, chat, and call center software.

Zendesk’s Benefits

  • User-friendly interface.
  • Multiple channels for customer support.
  • AI-powered automation and analytics.
  • Flexible pricing plans to suit different business sizes.
  • Integrated customer relationship management (CRM).

Key Features

  • Ticketing: Organize customer requests and track their progress.
  • Live chat: Interact with customers in real time.
  • Call center software: Route calls and manage agents effectively.
  • Self-service options: Allow customers to help themselves.
  • Analytics: Monitor performance and identify areas for improvement.

What is Zendesk Missing?

Some users have reported slow response times from support, and the platform may be difficult to navigate for some. Advanced reporting features may also be limited for some businesses.


4. Freshdesk

Freshdesk is a cloud-based customer service software offering various features for managing customer inquiries and support requests. It includes a variety of channels for customer communication, such as email, phone, social media, and live chat.

Freshdesk’s benefits:

  • User-friendly interface and intuitive ticket management system for efficient customer service handling
  • Advanced reporting and analytics tools to track and analyze customer service metrics
  • Customizable workflows and automation capabilities to streamline customer service operations
  • Integration with a range of popular business applications, such as Slack and Salesforce

Key Features:

  • Ticket management: Allows support agents to track, manage and resolve customer issues effectively.
  • Multi-channel support: Provides customer support via email, phone, chat, social media, and more.
  • Self-service portal: Offers a knowledge base feature to enable customers to find answers to their questions.
  • Automation: Provides automation tools to reduce repetitive tasks and improve agent productivity.
  • Reporting: Provides detailed reports and analytics to help businesses understand their support performance and make data-driven decisions.

What is Freshdesk Missing?

While Freshdesk is a comprehensive helpdesk solution, it lacks some features that businesses may require. For example, Freshdesk does not offer an agent interface or an auto-dialer.


5. LiveAgent

LiveAgent is a help desk software that promises an affordable and streamlined experience to personalize and add value to customer support. The software offers features such as an omnichannel inbox, real-time live chat, a ticketing system, and more.

LiveAgent’s Key benefits

  • Offer limited use of some tool’s features with a free lifetime plan.
  • Set up this tool to manage support for multiple companies simultaneously.
  • Provide multichannel support for Instagram, Facebook, Twitter, Viber, etc.
  • Manage customer support efficiently with its ticketing system.
  • Easily integrate with other software through various integrations.

Key features

  • Omnichannel Inbox: Manages all customer communications in one place.
  • Real-Time Live Chat: Interacts with customers in real-time, providing immediate assistance.
  • Ticketing System: Organizes customer requests and tracks their progress.
  • Multichannel Support: Enables interaction across multiple channels, including email, social media, phone, and chat.
  • Call Center System: Manages inbound and outbound calls effectively.

What is LiveAgent Missing?

According to reviews on G2 and Capterra, LiveAgent may not be suitable for businesses with complex call center needs. The solution lacks advanced features like click-to-call, smart dialers, skill-based routing, Call-Flow Designer, Automatic Call Distribution (ACD), and other advanced call center features that some businesses may require.


6. Nice CXOne

Nice CXOne is a cloud-based contact center solution that offers a range of features, such as workforce optimization, analytics, and AI-powered automation.

Nice CXOne’s benefits

  • Integrated workforce optimization and analytics tools.
  • Flexible pricing plans to suit different business sizes.
  • Advanced AI-powered automation.
  • Omni-channel customer engagement.
  • Seamless integrations with popular CRMs and other software.

Key features

  • Workforce optimization: Schedule and manage agents and their tasks.
  • Analytics: Monitor performance and identify areas for improvement.
  • AI-powered automation: Automate repetitive tasks and improve efficiency.
  • Omni-channel customer engagement: Communicate with customers across multiple channels.
  • CRM integration: Integrate with popular CRMs like Salesforce and HubSpot.

What is Nice CXOne Missing?

Some users have reported that the platform can be expensive, and the setup process may be complex. Additionally, the reporting and analytics tools may not be advanced enough for some businesses.


7. Britix

Bitrix24 is a solution if you are looking for comprehensive business management software to streamline your business operations. The software offers various tools to manage workflows, communication, and customer relationships in one centralized platform, making it easier for businesses to enhance their overall productivity and efficiency.

Bitrix’s benefits

  • All-in-one solution for business management, including CRM, project management, communication, and collaboration tools.
  • Advanced automation features streamline workflows and reduce manual tasks.
  • Customizable platform with various integrations to meet specific business needs.
  • Excellent customer support with 24/7 live chat and phone support.
  • Free plan available for small teams.

Key Features

  • CRM: Manage customer relationships and track sales pipelines.
  • Project management: Plan, track and manage projects with team members.
  • Communication tools: Chat, video calls, and screen sharing with team members and clients.
  • Social network: Create an internal social network for teams to collaborate and share knowledge.
  • Customizable workflows: Automate business processes and workflows with drag-and-drop automation.

What is Bitrix24 Missing?

Bitrix24 may not be suitable for businesses that require advanced CRM features, such as predictive analytics and lead scoring. Also, it may not integrate with some widely-used software such as Salesforce and Hubspot.


8. RingCentral

When you think about VoIP telephony solutions, RingCentral is probably among the first ones that come to your mind. It’s no wonder the company has been on the market for over 20 years and has built quite a reputation for itself. 

RingCentral’s Benefits

RingCentral has a great variety of features and offers HD-quality voice and video. The provider is a good fit for enterprises since it offers an omnichannel experience and lead qualification tools, as well as management, collaboration, and performance features – all in a single software.

Key Features:

  • SIP Trunking
  • IVR
  • Call Recording
  • Call Routing
  • Contact Management

What is RingCentral Missing?

Despite all the positives, RingCentral does lack quite a few essential tools that modern businesses require. 

features like native sentiment analytics, Speech-to-Text transcription, smart dialers or Skill-based routing are only included in Contact Centre Solution. The same goes for some agent management features, like monitoring.

The Call recording tool and Toll-free numbers are only available as add-ons, for an additional cost. 

Furthermore, RingCentral’s implementation can take as much as 90 days and involves an implementation fee. 

RingCentral UI is also not always the friendliest to work with.

What Type of Business Is It Best For?

RingCentral MVP is a flexible cloud-based solution which is ideal for businesses of all sizes.


4 Most Common Use Cases for a Customer Service Solution

Virtual Receptionist

A VoIP customer service phone system can act as a virtual receptionist, answering and directing calls based on predefined rules or IVR menus. It allows customers to reach the right department or individual quickly, improving call efficiency and customer satisfaction.

Remote Workforce

With the increasing popularity of remote work, VoIP phone systems enable customer service teams to work from anywhere with an internet connection. Calls can be routed to remote agents’ devices, such as laptops or smartphones, ensuring seamless communication with customers.

Multichannel Communication

VoIP systems often support various communication channels, including voice calls, video calls, instant messaging, and even SMS. This enables businesses to provide customer support through multiple channels, allowing customers to choose their preferred method of communication.

Advanced Call Routing

VoIP systems offer flexible call routing options, such as skills-based or geographic routing. Calls can be directed to the most appropriate agent based on expertise, language, or location, ensuring customers are connected to the right person to address their needs.

Get Inspired by the Success of Boataround’s

Doubling Boataround’s Yearly Calls 

In 2016, BoatAround fundamentally changed the rules of the yacht rental game. From a small startup focused on the European market, they soon expanded to serve customers across the globe. Suddenly, spotless customer service had to become a priority. But there were several challenges along the way. 

Chief among them were the questions of facilitating calls around the world, persuading people to pick up calls from unknown foreign numbers, and ensuring crystal-clear call quality. That’s when we stepped up to the task and offered the company to not only solve all these issues but also help them ensure 24/7 availability across the company’s many channels.

And the results? Three years ago, before they started using CloudTalk, Boataround barely got 7,000 calls per year. Today, it’s almost 120,000, and the company currently spends over 100,000 minutes per quarter on the phone using 35 international numbers. 


What is an example of a customer service system?

CloudTalk is a comprehensive cloud-based platform that empowers businesses to deliver exceptional customer service. With features like call routing, call recording, call analytics, and integrated CRM, CloudTalk enables efficient communication, seamless customer interactions, and effective issue resolution. 

What are the 4 key points of customer service?

The core principles for delivering exceptional customer experiences include responsiveness, empathy, knowledge, and consistency.

1. By being responsive, businesses ensure timely and effective communication with customers.
2. Demonstrating empathy allows for understanding and addressing customer needs and concerns.
3. Having deep product or service knowledge helps provide accurate and helpful information to customers.
4. Maintaining consistency in service delivery builds trust and loyalty

Why is customer service solution important?

A customer service solution plays a vital role in the success of any business. It enables businesses to provide prompt, personalized, and efficient customer support, fostering positive relationships and loyalty. Learn how to provide excellent customer service

What are the 7 “C”s of customer service?

The 7 C’s of customer service serve as guiding principles for delivering exceptional customer experiences: competence, communication, courtesy, credibility, consistency, customer focus, and creativity.

1. Competence involves having the necessary skills and knowledge to address customer needs effectively.
2. Effective communication ensures clear and concise interactions with customers.
3. Courtesy emphasizes treating customers with respect and politeness.
4. Credibility builds trust through honest and reliable service.
5. Consistency ensures delivering a consistent level of service quality.
6. Customer focus means prioritizing the needs and preferences of customers.
7. Creativity encourages finding innovative solutions to exceed customer expectations.

What are 3 things to improve customer service?

There are many things companies can do to improve customer service, but three key areas to focus on are:

1. Communication: Make sure you are clear, concise, and responsive when communicating with customers.
2. Empathy: Show customers that you understand their frustrations and concerns and are there to help them find a solution.
3. Personalization: Tailor your customer service approach to each customer, and make them feel valued and appreciated.

You can learn more about these and other strategies for improving customer service in our blog post.

How do you provide customer solutions?

Companies need to understand their customer’s needs and concerns to provide effective customer solutions and have the tools and resources to address them. This may involve training customer support agents to handle various inquiries, providing self-service options for customers to find answers to common questions, or developing a system for escalating and resolving complex issues.

How to choose customer support or help desk software?

Businesses must consider the ease of implementation, scalability, compatibility with existing workflows, the ability to store customer information for easy access, analytics and reporting capabilities, customizability, and integration with the telephony system. 

It is also important to decide whether an all-in-one solution is needed for the call center or contact center and whether the software solution includes collaboration tools such as video calling. By addressing these questions, businesses can select a customer support software solution tailored to their specific needs.


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