1,500+
Reviews
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Reviews
4,000+
Customers
Aircall Review 2026:
Features, Pricing & User Feedback
Exploring Aircall?? Discover what real users say about call quality, features, and support—plus see how CloudTalk compares.
What is Aircall?
Aircall is a cloud-based business phone system built for small and mid-size businesses. It lets companies make and receive calls through a browser or mobile app, using a broadband connection instead of a traditional phone line.
The platform positions itself as a plug-and-play option for teams already using HubSpot, Salesforce, or Zendesk, offering click-to-dial, automatic call logging, and basic conversation tools.
For small teams that need to get a phone system up and running quickly, Aircall checks many of the initial boxes. However, as teams grow and requirements get more complex, users frequently hit limitations that require costly add-ons or workarounds.
What are Aircall's Key Features?
- Cloud-based calling with browser and mobile app support (iOS & Android)
- Call Recording and Voicemail Transcription
- CRM integrations with Salesforce, HubSpot, Zendesk, and Pipedrive
- AI Assist for call summaries (available as a paid add-on)
- Basic call routing with IVR and queue management
- Analytics dashboard with call metrics (advanced analytics require Analytics+)
What Users Say About Aircall?
Based on 500+ verified reviews from G2, Capterra, and Trustpilot
😊 What Users Love
- Simple, intuitive setup — teams can get started in minutes with minimal training
- Clean, user-friendly interface that works well for small sales and support teams
- Reliable HubSpot and Salesforce click-to-dial for basic inbound/outbound workflows
- SMS and WhatsApp integration is straightforward to configure out of the box
"Ease of use and quick implementation. The interface is intuitive, operates 100% in the cloud, and integrates very well with tools like CRM and helpdesks, which facilitates call management and improves team productivity without the need for complex infrastructure."
😤 What Users Hate
- Advanced analytics locked behind the Analytics+ add-on (~$15/user/month extra)
- Frequent call drops and audio instability, especially during high-traffic periods
- Hard cap of 6–7 routing conditions blocks complex support call flows
- No true power dialer or parallel dialer — outbound throughput is severely limited
- Customer support response times described as "slow" and "inconsistent" by multiple reviewers
"Aircall's connectivity was bad, no matter what audio device or wireless network or a 5G network, including in different cities. Call quality was poor, and callers could not hear us. Customer service was slow to confirm this problem and unresponsive when I tried to cancel my account. I had to involve the legal department because my account was not canceled, and I couldn't remove my payment card."
What Are People Talking about Aircall on G2?
See what real users are saying about Aircall's product on G2 — honest reviews, real experiences, and feedback from teams who have used it.
Connection issues, dropped calls, lagging,slow workflow, bad reporting.
Account Executive
I like Aircall's easy-to-use interface and the thoughtful suite of features they offer.
Sales Assistant
Customer support is the worst. All they send is templated messages or macros on Zendesk - I doubt if there's a human behind the conversation.
Company Name
Senior Program Manager
AircallAircall Review Insights
Aggregated ratings from leading B2B software review platforms
Aircall G2 Review
Aircall Capterra Review
Aircall Trustpilot Review
Aircall GetApp Review
Aircall Software Advice Review
2025 Winter LeaderLooking for an Aircall Alternative?
See why 5,500+ businesses switched to CloudTalk for superior call quality and AI-powered features.
Top-rated on G2
Consistently rated highly on G2, CloudTalk helps teams ramp faster, avoid complexity, and rely on a phone system that works as expected from day one.
100+ integrations
Your CRM, helpdesk, and sales tools already talk to each other. CloudTalk just joins the conversation and makes it way more productive.
Coverage in 160+ countries
From next door to across the globe, CloudTalk keeps your calls clear, local, and ready to grow with your business.
CloudTalk vs Aircall: Side-by-Side
See how CloudTalk delivers superior performance where it matters most
Why Choose CloudTalk Over Aircall
Discover why CloudTalk’s features outperform the competition.
Businesses That Switched from Aircall to CloudTalk
Real results from real companies that made the move—and never looked back.
“In the old platform, there was no automatic ticket creation. We had to manually check the logs to see which calls were missed and whether they were followed up. It made it difficult to track exactly how many calls we missed or managed to handle.”
“Once we switched to CloudTalk, our missed calls dropped by 23%. That’s not just a number; that’s customers we’re able to connect with before it’s too late.”
Vendor Operations Manager at Aspire
Before: “It was a combination of dropped calls, long connection times, and support that just wasn’t available when we needed it”
“I literally made a telephony comparison spreadsheet. If a solution didn’t tick all our boxes, I didn’t even want to talk to them.”
The choise was clear: CloudTalk.
Customer Experience Manager (Global) at RateMyAgent
“We were stuck at a 20–30% pickup rate with Aircall. With CloudTalk, we’ve hit 40–50%. That’s made all the difference.”
"We use the tag feature a lot to track where leads are in the funnel. And the dashboard helps each rep see where they’re at."
Chief Marketing Office at Velu
Frequently Asked Questions
Yes, Aircall is fully cloud-based. Calls run through a browser or mobile app, no hardware needed. CloudTalk is also a 100% cloud-based phone system, with the same plug-and-play setup — but with broader country coverage across 160+ countries vs. Aircall's 100+.
Yes. CloudTalk runs on a multi-carrier infrastructure with 99.99% uptime. Unlike Aircall, which users report drops and audio issues during high-traffic periods, CloudTalk is consistently rated for stable, crystal-clear call quality.
Aircall supports outbound calling but lacks a true power or parallel dialer. CloudTalk includes both, automating call lists, skipping voicemails, and connecting agents only to live pickups — making it a significantly better cold calling software for outbound sales campaigns.
Aircall starts at $30/user/month with a 3-user minimum. CloudTalk’s pricing starts at $19/user/month. Aircall also charges extra for advanced analytics, while CloudTalk includes real-time reporting in its standard plans.
Both integrate with HubSpot, Salesforce, and Zendesk. However, Aircall users report sync delays and missed-call logging gaps. CloudTalk offers a more seamless CRM integration that syncs in real time — every call logged and every ticket created automatically.
Aircall caps routing at 6–7 conditions with no CRM-based logic. CloudTalk supports 20+ routing conditions, VIP queues, skill-based routing, and real-time flow editing, making it far more scalable for complex workflows.
The top reasons are call quality issues, limited outbound dialing, and poor support response times. Many companies find CloudTalk to be the superior Aircall alternative, reporting a 23% drop in missed calls and up to 50% faster quality assurance processes.
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Reviews
1,500+
Reviews
260+
Customers
5,500+