10+ Best Pipedrive Phone Integrations, Dialers & Calling Apps
By Natalia Mraz
| 24. February 2023 |
Integrations, Technical
By N. MrazNatalia Mraz
| 24 Feb 2023 |
Integrations, Technical
    By N. MrazNatalia Mraz
    | 24 Feb 2023
    Integrations, Technical

    Transform Your Sales Strategy With These 10+ Best Pipedrive Phone Integrations

    illustration pipedrive blog

    Companies with strong sales ambitions know the true value of CRM solutions like Pipedrive. Pair it with powerful integrations, and you’ll build an engine that drives your work efficiency, customer relationships, and sales strategy. 

    Let’s take a closer look at Pipedrive – what it is, how you can benefit from it, and what you can integrate it with to reach your full potential.

    What is Pipedrive?


    In the company’s own words, Pipedrive is “the first CRM tool designed by salespeople for salespeople”. It is well-known for its advanced dashboard, powerful design, and a staggering number of integrations. The tool has over 100,000 customers spread out across 179 countries. Thanks to Pipedrive, sales teams can spend less time on manual tasks and more time selling.

    Master your outbound sales strategy

    Briefly About CRM Tools

    CRM is short for Customer Relationship Management. A CRM platform helps you to handle your tasks better, as well as improve communication with clients. It’s a cost-effective way to boost productivity, enhance brand image, organize your work, and optimize conversions.

    To show you how beneficial CRM tools are, here are a few stats that may interest you:

    • A Dimensional Research survey found that companies increased their sales efficiency of up to 34% by using CRM systems. 
    • According to Forrester’s study, businesses utilizing CRM systems have seen an increase in their customer retention rates of up to 27%.
    • A Nucleus Research survey claims that sales teams using CRM systems experience a 14.5% increase in sales productivity. 
    • A survey conducted by Salesforce states that thanks to CRM systems, businesses reached a customer conversion rate increase of up to 29%.

    Pipedrive overview

    Rating:

    4,5 / 5

    2,733 reviews

    4,2 / 5

    2,733 reviews

    Features:

    • Visual sales pipeline
    • Customizable pipeline
    • Segment leads
    • Contact history
    • Revenue forecasting

    Pros:

    • Simple set-up of sales follow-up reminders
    • Easily customizable pipelines for sales campaigns
    • Great level of sales automation

    Cons:

    Some users state that the Pipedrive interface can be difficult to understand when used for the first time. Integrations with 3rd party apps can also be confusing for a non-tech person.

    Pricing:

    • Essential plan: 14,90 € user/month, billed annually
    • Advanced plan: 24,90 € user/month, billed annually
    • Professional plan: 49,90 € user/month, billed annually
    • Enterprise plan: 99,00 € user/month, billed annually

    Free trial:

    Yes, 14 days

    Mobile app:

    • Android
    • iOS

    Benefits Of Using Pipedrive Phone Integrations

    Pipedrive CRM integration is a powerful way to streamline business operations and makes customer relationship management more efficient. It provides a user-friendly interface to simplify data management and customer interactions. It also offers advanced analytics, automation, and reporting capabilities to help businesses get the most out of their customer relationships. 

    Here are some of the key benefits of Pipedrive CRM integration: 

    • Automated Lead Management: Pipedrive CRM integration allows your sales teams to quickly follow up and track leads as they move through the sales funnel. This ensures that none of your leads slip through the cracks and that sales reps can prioritize their time efficiently. 
    • Improved Data Quality: By integrating Pipedrive CRM, your team has access to more accurate and up-to-date customer information, which helps them close deals faster. 
    • Streamlined Communication: Pipedrive CRM integration allows your sales reps to communicate with prospects and clients more efficiently. They are able to respond quickly to inquiries, track customer conversations, and provide clients with personalized experiences. 
    • Increased Visibility: Thanks to Pipedrive CRM integration, your reps can better see into the sales process and quickly identify trends, opportunities, and areas of improvement. It helps them to make better decisions and maximize resources. 
    • Enhanced Reporting: Pipedrive CRM integration lets you easily track reps’ performance and generate detailed reports. This lets you monitor their progress, educate them, and adjust your selling strategy.

    11 Best Pipedrive phone integrations

    Regardless of how good your CRM is, it can always be better. Pipedrive was designed with a specific set of functions and capabilities in mind, so it likely won’t meet all your business needs by itself. But that’s where integrations come into play.

    Integrating multiple tools into one allows you to plug the empty spots in your workflows, streamlining tasks and increasing productivity in the process. And to make this a little bit easier on you, we’ve taken the time to compile 11 of the best Pipedrive CRM integrations to boost your company’s most critical aspects and round out your business.

    #1 CloudTalk + Pipedrive Integration

    CloudTalk is a cloud-based phone system designed especially for sales and customer support teams. We provide 70+ advanced call center features, 160+ international phone numbers from all around the world, and 30+ powerful integrations, including HubSpot.

    NOTE

    The best fit for: Businesses of all sizes – Sales and Support teams.

    Rating:

    4,4 / 5

    256 reviews

    4,3 / 5

    526 reviews

    Key features:

    Key integrations:

    Besides many native integrations (like CloudTalk + Hubspot, CloudTalk + Intercom, CloudTalk + Zendesk Sell, and CloudTalk + Slack), we also offer an integration with Zapier. Thanks to that, you can connect to thousands of other platforms.

    Mobile app:

    • Android 
    • iOS

    Pros:

    • Simple implementation with no need for IT support 
    • Affordable pricing plans (starts at $25/month)
    • Phone numbers from over 160 countries worldwide
    • Extensive Analytics with a Real-time Dashboard
    • Powerful sales tools (Power and Smart dialer)
    • A comprehensive call routing system by skillset, agent, and caller’s status.

    Cons:

    According to our users, CloudTalk Analytics needed remastering in order to give users more precise data. That is why we launched a new version of Analytics with in-depth insights into your calls, including call steps, reasons for missed calls, and much more.

    Pricing:

    • Starter plan: $25 user/month billed annually
    • Essential plan: $30 user/month billed annually
    • Expert plan: $50 user/month billed annually
    • Custom plan: You can contact our team for a tailor-made offer

    Free trial:

    Yes, 14 days

    “​​I like it the best that you can easily connect the tool with any CRM. We work with Pipedrive, and from there, it’s only one click to call our clients with CloudTalk. And the most important thing: it’s working all the time.”

    Shane L., Head of Business Growth, G2

    #2 Zoom + Pipedrive Integration

    When you hear Zoom, you probably connect it with meetings, webinars, and conference calling. No surprise there. Zoom is one of the biggest virtual meeting tools on the market. Yet, if their free plan isn’t enough for you, it is not the cheapest solution.

    NOTE

     The best fit for: SMBs and large enterprises

    Rating:

    4,5 / 5

    52,542 reviews

    4,6 / 5

    13,461 reviews

    Key features:

    • Discussions/Forums
    • Group Live Chat
    • Video Conferencing
    • Content Management
    • Scheduling

    Key integrations:

    • Kahoot!
    • Prezi video
    • Coda
    • Sesh

    Mobile app:

    • Android 
    • iOS

    Pros:

    • Unlimited one-on-one and group meetings
    • Up to 1,000 third-party integrations
    • Nice, user-friendly interface
    • Useful automation tools like Click-to-call

    Cons:

    • Missing advanced dialing capabilities (Power and Smart dialers)
    • Lacks some of the most popular integrations (e.g., HubSpot CRM, and Freshsales) 
    • Business phone features included only in high-tier plans

    Pricing:

    • Basic: free (up to 40 minutes per meeting)
    • Pro plan: $139,90 user/year,
    • Business plan: $189,90 user/year.
    • Enterprise plan:  Price-upon-request

    Free trial:

    Yes, 30 days

    YouTube video

    #3 Kixie + Pipedrive Integration

    Better sales, made simple – this is how Kixie PowerCall advertise its sales engagement platform for customer-facing teams. It boosts your sales performance via reliable and enterprise-level calling + texting, integrations with leading CRM platforms, and intelligent features.

    NOTE

     The best fit for: CRM users, SDRs/BDRs, enterprise sales teams, sales managers

    Rating:

    4,7 / 5

    269 reviews

    4,6 / 5

    332 reviews

    Key features:

    • Power dialer
    • IVR
    • Ring groups
    • Voicemail drop
    • SMS templates
    • Click-to-call

    Key integrations:

    • HubSpot
    • Salesforce
    • Zoho
    • Pipedrive
    • Zapier

    Mobile app:

    • Android 
    • iOS

    Pros:

    • Helpful support and sales reps
    • Simple and easily trackable dialer
    • Works great with CRM

    Cons:

    • Interface can be confusing
    • Not possible to track data from marketing campaigns

    Pricing:

    • Integrated plan: $29 flat rate / month
    • Professional plan: $55 per feature / month
    • Extended trial:  Price-upon-request

    Free trial:

    Yes, 7 days

    YouTube video

    #4 CallHippo + Pipedrive Integration

    CallHippo is a perfect VoIP solution for empowering sales and service teams to lead effective conversations. It’s ideal for low-call-volume companies just starting out. The software is easy and quick to onboard, taking, on average, only around 3 minutes.

    NOTE

     The best fit for: Start-ups, SMBs – sales and support teams

    Rating:

    4,2 / 5

    416 reviews

    4,3 / 5

    244 reviews

    Key features:

    • Call Recording
    • Call Logging
    • Call Tracking Metrics
    • Caller ID

    Key integrations:

    • Zoho CRM
    • Pipedrive 
    • HubSpot 
    • Slack
    • Salesforce

    Mobile app:

    • Android 
    • iOS

    Pros:

    • Easy to onboard
    • Toll-free phone numbers for 50+ countries
    • 24/7 customer support
    • Great knowledge-base

    Cons:

    • Lacks a number of core features (e.g., ring groups, fax, and PBX) 
    • Call recording only available for higher tiers

    Pricing:

    • Basic plan: free
    • Bronze plan: $16 user/month
    • Silver plan: $24 user/month
    • Platinum plan: $40 user/month

    Free trial:

    Yes, 10 days

    YouTube video

    #5 JustCall + Pipedrive Integration

    JustCall is a modern call center solution that – as the provider claims – helps teams scale without scaling complexities. That provides all the basic features, like MMS messaging; SMS automation; call tracking, recording, and monitoring; and integrations with several CRMs and helpdesks come standard with their lowest-tier.

    NOTE

     The best fit for: Small businesses, Sales teams

    Rating:

    4,1 / 5

    104 reviews

    4,3 / 5

    304 reviews

    Key features:

    • Click to call from CRM
    • SMS Workflows & Automation
    • Call queueing and forwarding
    • Comprehensive analytics
    • Conversation intelligence

    Key integrations:

    • Salesforce
    • Pipedrive
    • HubSpot
    • Zoho
    • Zapier

    Mobile app:

    • Android 
    • iOS

    Pros:

    • Free texting and calling
    • Telemarketing management
    • Easy to install
    • Reliable customer support

    Cons:

    AThere are some important features kept behind a paywall. Furthermore, JustCall’s country coverage offers local numbers in 70 countries worldwide. For comparison, CloudTalk offers over 160 countries worldwide.

    Pricing:

    • Standard plan: $24 user/month
    • Premium plan: $48 user/monthCustom plan:  Price-upon-request

    Free trial:

    Yes, 14 days

    YouTube video

    #6 Aircall + Pipedrive Integration

    Aircall is an advanced calling solution used by 15,000+ clients. It’s designed to speed up sales processes, boost communication with prospects, and close more deals. You can automatically dial multiple prospects in a back-to-back queue and surface crucial contact information directly within the phone interface.

    NOTE

     The best fit for: Small businesses, Sales, and support teams

    Rating:

    4,3 / 5

    732 reviews

    4,3 / 5

    304 reviews

    Key features:

    • Automatic Call Distribution
    • Call Monitoring
    • Call Transfer
    • Call Recording 
    • Call routing

    Key integrations:

    • ActiveCampaign
    • Freshdesk
    • Odoo CRM
    • Alloy Automation
    • Avoma

    Mobile app:

    • Android 
    • iOS

    Pros:

    • Advanced automation
    • User-friendly apps
    • Reliable customer support

    Cons:

    Aircall lacks some essential video-calling features. Webinar hosting and screen sharing capabilities are severely limited on the platform, which can lead to a fair amount of frustration on the part of users.

    Pricing:

    • Essential plan: $30 user/month, billed annually 
    • Professional plan: $50 user/month, billed annually Custom plan:  Price-upon-request

    Free trial:

    Yes, 7 days

    YouTube video

    #7 Ring.io + Pipedrive Integration

    The Ring.io calling app is a bit different from those previously mentioned in the sense that it is pre-adapted to 1 of the leading CRM platforms, Salesforce, Hubspot, Pipedrive, Dynamics, or Zoho.

    NOTE

    The best fit for: Small and Mid-sized businesses – Sales and Support teams

    Rating:

    4,1 / 5

    19 reviews

    4,3 / 5

    21 reviews

    Key features:

    • Click to call 
    • Automated voicemail
    • IVR menu
    • Local area numbers (for additional costs)

    Key integrations:

    • Salesforce
    • HubSpot
    • Zoho
    • Pipedrive
    • Zendesk Support

    Mobile app:

    • Android 
    • iOS

    Pros:

    • Seamless phone numbers management
    • Efficient tracking of follow-up progress
    • Easy to understand 
    • Reliable customer support

    Cons:

    • System-dependent pricing
    • Very high price of its RingLocal feature
    • Occasional call drops
    • The application may be buggy

    Pricing:

    • Ring.io for Pipedrive, Zoho and Zendesk: $69 user/month, billed monthly
    • Ring.io for HubSpot: $89 user/month, billed monthly
    • Ring.io for Salesforce: $109 user/month, billed monthly

    Free trial:

    Yes, 14 days

    YouTube video

    #8 Ringover + Pipedrive Integration

    Ringover, a cloud-based phone solution, helps small and medium-sized businesses work smarter. Sales and customer support teams have access to advanced calling tools to work faster and smarter, boosting their efficiency.

    NOTE

    The best fit for: The best fit for: SMEs – Sales and Support teams

    Rating:

    4,5 / 5

    202 reviews

    4,7 / 5

    33 reviews

    Key features:

    • Call recording
    • Call tagging
    • Video conferencing
    • Electronic signature
    • Softphone
    • Collaboration tools

    Key integrations:

    • Salesforce 
    • HubSpot
    • Zoho CRM
    • Copper 
    • Freshdesk

    Mobile app:

    • Android 
    • iOS

    Pros:

    • Easy to use
    • An option to shadow other agents’ work for more efficient learning
    • Free international calling
    • An ability to re-listen to calls for building better agent training

    Cons:

    • Occasional sound delay makes for inefficient conversations
    • Occasional shortages
    • Poor sound quality
    • Giving access to technicians, accountants, etc. requires a paid license

    Pricing:

    • Smart plan: $24 user/month
    • Power plan: $49 user/month

    Free trial:

    Yes, 7 days

    YouTube video

    #9 CircleLoop + Pipedrive Integration

    CircleLoop is a VoIP provider based in the UK. The modern calling system offers desktop, mobile, and web applications. It also includes many useful features and integrations.

    NOTE

     The best fit for: Small businesses – Support teams

    Rating:

    4,5 / 5

    11 reviews

    4,3 / 5

    11 reviews

    Key features:

    • Call conferencing
    • Call monitoring
    • Multi-channel communication
    • Contact management
    • Voicemail transcription
    • Computer-telephony integration

    Key integrations:

    • HubSpot
    • Zoho 
    • Pipedrive 
    • Intercom
    • Zapier

    Mobile app:

    • Android 
    • iOS

    Pros:

    • Affordable solution for small businesses

    Cons:

    • Unresponsive customer support
    • Lack of onboarding channels – no in-person or video guidance

    Pricing:

    • Pay as you Go: £5 user/month + VAT, charged monthly
    • Unlimited: £15 user/month + VAT, charged monthly

    Free trial:

    Yes, the CircleLoop website doesn’t mention the length

    YouTube video

    #10 Toky + Pipedrive Integration

    Toky is a phone system designed to help call center agents more easily contact prospects and customers. The product aims to centralize — and by extension, simplify — communication for call center agents.

    NOTE

      The best fit for: Businesses of all sizes that want an all-in-one call center solution

    Rating:

    4,3 / 5

    103 reviews

    3,7 / 5

    31 reviews

    Key features:

    • Click-to-call 
    • IVR
    • Call transcripts
    • Call history tracking

    Key integrations:

    • Salesforce
    • Intercom 
    • Hubspot

    Mobile app:

    • Android 
    • iOS

    Pros:

    • Easy to integrate with other tools
    • Friendly support
    • High-quality calling

    Cons:

    • Lacks some smart dialer features, including a power dialer
    • Ticket-creation system with Intercom can be inconsistent, according to reviewers on G2

    Pricing:

    • Entrepreneur plan: $20 user/month
    • Business plan: $25 user/month 
    • Enterprise plan: Price-upon-request

    Free trial:

    Yes, the provider doesn’t state the length

    #11 Talkdesk + Pipedrive Integration

    Talkdesk has been on the VoIP scene since 2011. Their smart-calling platform has improved the communication capabilities of over 1,800 sales and customer support teams through high-tech automation and reliable call quality.

    NOTE

     The best fit for: Customer-centric companies with at least 5 agents

    Rating:

    4,5 / 5

    702 reviews

    4,4 / 5

    2,107 reviews

    Key features:

    • Auto dialer
    • Session Routing
    • Speech Analytics
    • IVR
    • Reporting & Dashboards

    Key integrations:

    • Salesforce 
    • Zendesk
    • Slack
    • MS Teams
    • ServiceNow
    • MS Dynamics
    • Zoom

    Mobile app:

    • Android 
    • iOS

    Only available in as part of the mid-tier Elevate plan

    Pros:

    • Talkdesk’s auto-dialers help sales agents stay on top of their calling lists and meet their monthly quotas with ease.
    • Their customer support system – which includes video tutorials and the possibility for in-person training –  is also highly-regarded.

    Cons:

    • Talkdesk’s communications capabilities are limited. It’s designed to function as a call center platform but doesn’t provide everything businesses need when it comes to messaging and video conferencing.
    • Talkdesk also falls short in the integration department when compared to other VoIP software.

    Pricing:

    • CX Cloud Essential: $75 user/month
    • CX Cloud Elevate: $95 user/month
    • CX Cloud Elite: $125 user/month
    • “Experience Cloud” packages based on industries: Price-upon-request

    Free trial:

    No

    YouTube video

    Conclusion

    Pipedrive helps you sell better. But if you want to ease your workload, provide a better customer experience, and drive your revenue higher, it may need some help. Integrations give you a unique power to boost your business efficiently within a unified platform. 

    We introduced you to 11 software you can choose from. What about trying CloudTalk first? We provide you with 70+ unique features, such as Power and Smart dialer, Contact tags, Campaigns, Click to Call, and much more. To all of that, our rebooted call center analytics bring you real-time insights into your business performance.

    And if our solution doesn’t work for you, you have 10 more options to choose from.

    Don’t hesitate!

    FAQ

    What is a Pipedrive integration?

    What is a Pipedrive integration?
    Pipedrive is a cloud-based CRM tool that allows you to plan your sales activities and monitor deals. It streamlines every action necessary to convert leads into customers. It also lets you track communication and automate workflow. 

    By connecting your phone system to Pipedrive accounts, you can track, manage, and optimize your performance. Furthermore, you are able to make and receive phone calls directly from a Pipedrive account.

    What are the advantages of integrating Pipedrive with your phone system?

    What are the advantages of integrating Pipedrive with your phone system?
    CRM and VOIP integration lets you make and receive phone calls directly from your account, which helps to save time and increase efficiency. Real-time call analytics and insights enable you to optimize sales and customer service processes.

    Which Pipedrive phone integrations are the best?

    Among the best Pipedrive phone integrations are:

    – CloudTalk
    – Zoom
    – Kixie 
    – CallHippo 
    – JustCall
    – Aircall 
    – Ring.io 
    – Ringover 
    – Circleloop 
    – Toky 
    – Talkdesk

    What tools does Pipedrive phone integration provide?

    Pipedrive phone integration includes features like calling and logging calls directly from your Pipedrive CRM account, automatic call logging, as well as real-time call metrics and insights.

    How do I configure Pipedrive + CloudTalk phone integration?

    You set up CloudTalk + Pipedrive Integration in a few steps:

    #01 Log in to your CloudTalk account. If you don’t have an account, register here
    #02 Click on “Account -> Integrations” in the left sidebar menu
    #03 Select the Pipedrive integration and click on the “+Add button to install the integration”
    #04 The system will redirect you to Pipedrive. Once you finish configuring all settings, you will be redirected to CloudTalk
    #05 Click on the “Save” button to activate the integration

    For further and more detailed understanding of Pipedrive and CloudTalk integration, watch our video.

    CloudTalk offers even more great integrations. Check them out here!