Save 3 Minutes on Every Call

Handle all your inbound, outbound, and self-service customer interactions effortlessly, all in one place. Streamline internal workflows, save up to 3 minutes on every call, and reach across the globe with 160+ international numbers with our Hosted Call Center Solution.

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4,000+ innovative companies run on CloudTalk call center software

Streamline, Scale, Secure

Switching to a Hosted Call Center Solution doesn’t have to be an operational nightmare. Onboard CloudTalk on any smart device in moments without any coding, add new agents and numbers with a click, and rest easy knowing all your calls are compliant with GDPR and local regulations.

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Achieve Better Results with Fewer Resources

You don’t need hundreds of employees to deliver excellent customer experiences. Use advanced automation features like Interactive Voice Response (IVR) and business hours to provide a variety of self-service options, answer basic questions, and save your agents’ brainpower for more complicated issues.

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Streamline Your Call Operations

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Corner New Markets with Country coverage

Don’t let local or international borders hold you back. Run your restaurants or entire franchises efficiently with our selection of 160+ international, regional, mobile, and toll-free numbers.

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Understand Your Operations with Analytics

Monitor your call center activities as they happen and access the most important information anywhere and anytime. CloudTalk ensures all your data is always up-to-date across all your devices.

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Never Miss a Call with Callback

Reduce your abandoned calls rate with callback. Automatically dial back any missed call, save time, and improve your restaurant’s reputation.

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Boost 1st Call Resolution with routing

Route callers to the agents best equipped to solve their problems, boost first-call resolution, and watch your customer satisfaction skyrocket.

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#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.4/5 – 260 reviews

4.4/5 – 840 reviews

4.4/5 – 310 reviews

4.5/5 – 260 reviews

How Businesses Use Hosted Call Center Solutions

Deliver Better Experiences

Route and distribute incoming calls to available agents more efficiently, allowing them to provide timely and effective help. Personalize support with information from past interactions and use advanced automation to save resources and offer self-service options.

Streamline Sales

VoIP features can help Streamline your sales process with VoIP features, like Power Dialers. Let call center agents make large volumes of calls quickly, or use a CRM integration to provide relevant customer information during calls, enhancing sales effectiveness.

Power Efficient Support

Automatically assign tickets to available agents based on skill levels or workload, ensuring prompt resolution. Integrate with ticketing systems and knowledge bases and let agents access relevant information while assisting customers.

Utilize Multiple Channels

Reach your audience where they are and enhance your customer experiences. A VoIP Hosted Call Center Solution can support multiple channels, such as voice calls, email, chat, social media, and SMS, providing a unified interface for agents to handle customer interactions across different platforms.

Enable Remote Work

Let your agents connect from anywhere with an internet connection. This flexibility allows businesses to tap into a global talent pool, operate 24/7 across different time zones, and scale their call center operations easily.

Make Better Data-Driven Decisions

Leverage reporting and analytics features to gain insights into call center performance, agent productivity, customer satisfaction, and more. Real-time and historical data can be used to optimize operations, identify training needs, and make data-driven decisions.

Get Inspired by the Success of Glovo

Success Story of Glovo

How We Helped Glovo Make +200k Internation Calls in 3 Months

As the fastest-growing delivery player in Europe, Western Asia, and Africa, Glovo is an ambitious app that gets users whatever they need at any time of day. With food at the core of its business, the Barcelona-based company has grown exponentially and now delivers over 100M+ orders annually, operating in 22 countries and 250+ cities.

With a team across various countries, Glovo needed user-friendly phone software that offers local phone numbers in every market it operates while covering all advanced calling features on which the business relies.

Glovo set out to find a solution that provides superior call quality, delivers a full package of advanced calling features, and acts as a one-stop-shop tool. That means allowing external agents to call couriers and giving those couriers access to all necessities (sending emails, SMS, etc.). Everything had to run smoothly and without the need for additional tools.

And that’s when the company founded CloudTalk. In just 3 months, the Glovo team has made 200,000+ inbound and outbound client calls using 30 international numbers, having spent 3,000+ minutes on inbound calls and 145,000+ minutes on outbound calls.

The team’s efficiency and hosted call center costs have improved drastically, to the point that the onboarding of couriers is now practically automatic.

Glovo’s Customer Success Story

FAQ

What is a hosted call center?

A hosted call center is a type of call center solution where the service provider hosts the call center infrastructure on their own servers and provides access to it through the internet. This allows businesses to access the call center from anywhere with an internet connection and without maintaining their own infrastructure.

What is a cloud-based call center?

A cloud-based call center is a software-as-a-service (SaaS) solution that allows businesses to manage customer interactions from a remote server. This type of call center is becoming increasingly popular due to its flexibility, scalability, and cost-effectiveness. Cloud-based call centers can be easily accessed from anywhere with an internet connection, making it ideal for remote work and distributed teams.

What are the benefits of a hosted call center?

A hosted call center offers many benefits, including cost savings, scalability, flexibility, and ease of use. This cloud-based solution can reduce their upfront costs and pay only for the services they need to meet changing business needs.

What are the 4 types of call centers?

There are four types of call centers: inbound, outbound, blended, and virtual. Each type has its own specific characteristics and objectives.
Inbound call centers receive incoming calls from customers seeking assistance.
Outbound call centers make outgoing calls to potential customers.
Blended call centers handle both incoming and outgoing calls.
Virtual call centers rely on technology to connect agents with customers remotely.
Read more about types of call centers.

What are the 2 types of call center services?

The two main types of call center services are inbound and outbound. Inbound call centers receive incoming calls from customers seeking assistance, while outbound call centers make outgoing calls to potential customers. Inbound call centers typically focus on customer service and support, while outbound call centers often focus on sales and marketing.

How much does a hosted call center cost?

If you’d like to find out how the pricing of a hosted call center is calculated, and what can impact the final price you’ll pay for a solution, read our hosted call center pricing guide.