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- MOST POPULAR
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IT & Operations
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Company-wide
Software & Tech
Financial Services
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Business phone system
Calling for HubSpot
Small businesses
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Salesloft
Save 3 Minutes on Every Call
Easily manage all customer interactions in one place. Streamline workflows, save up to 3 minutes per call, and reach globally with 160+ international numbers using our Hosted Call Center Solution.
Trusted by 230 companies worldwide
Streamline, Scale, Secure
Switching to a Hosted Call Center Solution doesn’t have to be an operational nightmare. Onboard CloudTalk on any smart device in moments without any coding, add new agents and numbers with a click, and rest easy knowing all your calls are compliant with GDPR and local regulations.
Easy to configure and very user friendly. It was quick to setup and it didn’t require any specific technical knowledge. It has pre-built integrations with most CRM tools including Zendesk. Call quality is great even to China where most competitors fail to provide a satisfying service. Their customer support team is very helpful as well.
Bela B. Small-Business
Achieve Better Results with Fewer Resources
You don’t need hundreds of employees to deliver excellent customer experiences. Use advanced automation features like Interactive Voice Response (IVR) and business hours to provide a variety of self-service options, answer basic questions, and save your agents’ brainpower for more complicated issues.
CloudTalk is really great. It doesn’t matter whether you need IVR, ACD, international numbers or ring groups – CloudTalk has it all. I also value perfect customer support which is not very common.
Peter R. Business development manager
Plans worth every dollar
Starter
$25
$34
/ month
Per user/month. Billed annually.
Per user/month. Billed monthly.
What’s included?
- Unlimited inbound & intracompany calls
Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
- International numbers (160+ countries)
- Softphone for desktop, iOS, Android
- Call recording
- Click to call, Automated call distribution & Unlimited call queuing
- Email & Chat support
- Unlimited domestic calling within US & Canada
Domestic minutes apply to calls within the US and Canada. Contact us to apply.
- Unlimited inbound & intracompany calls
Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
- International numbers (160+ countries)
- Softphone for desktop, iOS, Android
- Call recording
- Click to call, Automated call distribution & Unlimited call queuing
- Email & Chat support
- 500 outbound minutes per user/month domestic
Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
- Unlimited inbound & intracompany calls
Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
- International numbers (160+ countries)
- Softphone for desktop, iOS, Android
- Call recording
- Click to call, Automated call distribution & Unlimited call queuing
- Email & Chat support
Essential
$30
$39
/ month
Per user/month. Billed annually.
Per user/month. Billed monthly.
What’s included?
- All Starter features, plus…
- 24/7 live human support
- Advanced real-time analytics with unlimited history
- Integrations to other systems & API
- IVR, Skill-based routing, AI Smart queueing
- Global SMS / MMS messages
- Unlimited concurrent calls
- Workflow Automation
- All Starter features, plus…
- Unlimited domestic calling within US & Canada
Domestic minutes apply to calls within the US and Canada. Contact us to apply.
- 24/7 live human support
- Advanced real-time analytics with unlimited history
- Integrations to other systems & API
- IVR, Skill-based routing, AI Smart queueing
- Global SMS / MMS messages
- Unlimited concurrent calls
- Workflow Automation
- All Starter features, plus…
- 1,000 outbound minutes per user/month domestic
Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
- 24/7 live human support
- Advanced real-time analytics with unlimited history
- Integrations to other systems & API
- IVR, Skill-based routing, AI Smart queueing
- Global SMS / MMS messages
- Unlimited concurrent calls
- Workflow Automation
Popular
Expert
$50
$69
/ month
Per user/month. Billed annually.
Per user/month. Billed monthly.
What’s included?
- All Essential features, plus…
- 24/7 live agent support (incl. phone)
- Salesforce integrations
- Advanced support features
Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
- Advanced sales features (Power dialer, Smart dialer)
- Live call monitoring & wallboards
- Mandatory call tagging
- Single Sign-On (SSO)
- All Essential features, plus…
- Unlimited domestic calling within US & Canada
Domestic minutes apply to calls within the US and Canada. Contact us to apply.
- 24/7 live agent support (incl. phone)
- Salesforce integrations
- Advanced support features
Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
- Advanced sales features (Power dialer, Smart dialer)
- Live call monitoring & wallboards
- Mandatory call tagging
- Single Sign-On (SSO)
- All Essential features, plus…
- Unlimited outbound calls domestic (landline and mobile)
Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
- 24/7 live agent support (incl. phone)
- Salesforce integrations
- Advanced support features
Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
- Advanced sales features (Power dialer, Smart dialer)
- Live call monitoring & wallboards
- Mandatory call tagging
- Single Sign-On (SSO)
Custom
Contact us
for tailor-made offer
What’s included?
- All Expert features, plus…
- Unlimited worldwide call packages
- Custom onboarding & Priority support
- Custom reporting
- Enterprise-level security
- Developer support
- SLA
- All Expert features, plus…
- Unlimited worldwide call packages
- Custom onboarding & Priority support
- Custom reporting
- Enterprise-level security
- Developer support
- SLA
- All Expert features, plus…
- Unlimited worldwide call packages
- Custom onboarding & Priority support
- Custom reporting
- Enterprise-level security
- Developer support
- SLA
AI Conversation
Intelligence
$19
$19
/ month
Early bird price per agent/month.
Early bird price per agent/month.
What’s included?
- Topic Extraction
- Call Transcription
- Automatic Summaries & Tags
- Talk/Listen Ratio
- Sentiment Analysis
- Trending Topics Coming Soon
- Transcript Keyword Search Coming Soon
- CRM Integration Coming Soon
- Keyword Monitoring Coming Soon
- Call Scoring Coming Soon
Deliver Better Experiences
Route and distribute incoming calls to available agents more efficiently, allowing them to provide timely and effective help. Personalize support with information from past interactions and use advanced automation to save resources and offer self-service options.
Streamline Sales
VoIP features can help Streamline your sales process with VoIP features, like Power Dialers. Let call center agents make large volumes of calls quickly, or use a CRM integration to provide relevant customer information during calls, enhancing sales effectiveness.
Power Efficient Support
Automatically assign tickets to available agents based on skill levels or workload, ensuring prompt resolution. Integrate with ticketing systems and knowledge bases and let agents access relevant information while assisting customers.
Utilize Multiple Channels
Reach your audience where they are and enhance your customer experiences. A VoIP Hosted Call Center Solution can support multiple channels, such as voice calls, email, chat, social media, and SMS, providing a unified interface for agents to handle customer interactions across different platforms.
Enable Remote Work
Let your agents connect from anywhere with an internet connection. This flexibility allows businesses to tap into a global talent pool, operate 24/7 across different time zones, and scale their call center operations easily.
Data-Driven Decisions
Leverage reporting and analytics features to gain insights into call center performance, agent productivity, customer satisfaction, and more. Real-time and historical data can be used to optimize operations, identify training needs, and make data-driven decisions.
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
See customer story
"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
See customer story
"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
See customer story
Streamline Your Call Operations
FAQs
What is a hosted call center?
A hosted call center is a type of call center solution where the service provider hosts the call center infrastructure on their own servers and provides access to it through the internet. This allows businesses to access the call center from anywhere with an internet connection and without maintaining their own infrastructure.
What is a cloud-based call center?
A cloud-based call center is a software-as-a-service (SaaS) solution that allows businesses to manage customer interactions from a remote server. This type of call center is becoming increasingly popular due to its flexibility, scalability, and cost-effectiveness. Cloud-based call centers can be easily accessed from anywhere with an internet connection, making it ideal for remote work and distributed teams.
What are the benefits of a hosted call center?
A hosted call center offers many benefits, including cost savings, scalability, flexibility, and ease of use. This cloud-based solution can reduce their upfront costs and pay only for the services they need to meet changing business needs.
What are the 4 types of call centers?
There are four types of call centers: inbound, outbound, blended, and virtual. Each type has its own specific characteristics and objectives.
Inbound call centers receive incoming calls from customers seeking assistance.
Outbound call centers make outgoing calls to potential customers.
Blended call centers handle both incoming and outgoing calls.
Virtual call centers rely on technology to connect agents with customers remotely.
Read more about types of call centers.
What are the 2 types of call center services?
The two main types of call center services are inbound and outbound. Inbound call centers receive incoming calls from customers seeking assistance, while outbound call centers make outgoing calls to potential customers. Inbound call centers typically focus on customer service and support, while outbound call centers often focus on sales and marketing.
How much does a hosted call center cost?
If you’d like to find out how the pricing of a hosted call center is calculated, and what can impact the final price you’ll pay for a solution, read our hosted call center pricing guide.
CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.
Schedule a demo today and find out for yourself.
