CloudTalk Vs. Aircall
Picking a call center provider is hard, especially when choosing between such fierce competitors as CloudTalk and Aircall. Make the process easier by pitting CloudTalk vs. Aircall directly in this head-to-head for pricing, features, quality, and more.
CloudTalk Vs. Aircall: Everything You Need to Know
| Property | CloudTalk | Aircall |
|---|---|---|
| Starting Price | $25 per user/month | $30 per user/month |
| Free Trial | 14 days | 7 days |
| Mobile Apps | iOS, Android | iOS, Android |
| Integrations | 35+ | 100+ |
| International Numbers | 160+ | 35+ |
| Click-to-Call | ||
| SMS | ||
| MMS | ||
| IVR | ||
| ACD | ||
| VIP Queues | ||
| Smart Dialer | ||
| Real-Time Customer Card | ||
| Custom Reporting | ||
| Emotion Analytics | ||
| AI Transcriptions & Summaries |
Get 50% Off Your First Month with CloudTalk!
CloudTalk vs Aircall
| CloudTalk | Aircall | Result | |
|---|---|---|---|
| Pricing: Which Service Fits Your Budget Better? | Offers four pricing plans, billed per user/month, with the option of monthly and annual payments. Each plan can be experienced first for 14 days completely free, with no credit card required. Plans include: Starter: $25 per user/month. Essential: $30 per user/month. Expert: $50 per user/month. Custom: based on features and users. | Offers three pricing plans, billed per user/month annually. There is no option for monthly billing. Each plan can be first experienced for 7 days completely free, with no credit card required. Plans include: Essentials: $30 per user/month. Professional: $50 per user/month. Custom: based on features and users. | Winner: CloudTalk CloudTalk has a wider selection of pricing plans, allowing users to choose the subscription tier that best suits their use case. It offers options for annual and monthly billing, with the extra benefit of a longer free trial period. |
| Features: Which Service Powers Your Team Better? | Offers 75+ advanced and AI-powered features, including sophisticated Workflow Automation, VIP Queues, and Power and Smart Dialers. It also integrates with 35+ of the most popular CRM, Business Intelligence, and Helpdesk tools. | Offers 45+ features, including IVR, Click-to-Call, CTI, and Warm Transfer. It also has an optional AI add-on for Transcriptions, Summaries, and more. On top of that, Aircall has a wide network of integrations, boasting 120+ tools. | Winner: CloudTalk Although Aircall has a broader selection of integrations, its core offering of features is considerably more limited. Because of that, CloudTalk is the better option for businesses looking for a comprehensive call center solution. |
| Customer Satisfaction: Which Service Has the Happiest Customers? | Averages 4.4 / 5 stars on G2 with 1,450+ reviews and 4.4 / 5 stars on Capterra with 260+ reviews. Across the review portals, customers praise CloudTalk’s ease of use, call quality, features, and support but complain about performance issues. | Averages 4.3 / 5 stars on both G2 and Capterra, with 1,110+ and 420+ reviews respectively. Across the review portals, customers praise Aircall’s ease of use and call recording but frequently complain about call quality and connection issues. | Winner: CloudTall While both solutions get their fair share of complaints regarding connection and performance issues, this is par for the course for call center software. Nevertheless, CloudTalk’s features and customer-centric support give it the edge. |
For Call Quality, Country Coverage, and Connections…
Choose CloudTalk!
CloudTalk ranks among the fiercest Aircall competitors, winning over the hearts of users and industry insiders. Our software has been ranked as a leader in the call center space by G2 and HubSpot numerous times. And here’s why!
CloudTalk Vs. Aircall:
Onboarding & Support
Getting started off on the right foot is crucial. That’s why both CloudTalk and Aircall offer extensive support for new users, including an onboarding portal and email and phone support, with the option of getting a dedicated coach in the Custom subscription plans.
Where CloudTalk really comes into its own is continuous customer support, where we are ready to help you 24/7, with an average response time of <1 minute. Meanwhile, Aircall’s support team responds on average within 4 – 48 hours.
CloudTalk Vs. Aircall:
Country Coverage
Access to international markets is crucial for any business looking to scale up its operations. Similarly, global operations also require you to have a solid selection of local numbers to boost pick-up rates and toll-free numbers to fuel your inbound support.
This is where we excel. CloudTalk has one of the most expansive offers for international, local, and toll-free numbers, with 160+ options, starting at just $6 per number. Meanwhile, Aircall only has 35+ various numbers, which can be severely limiting.
CloudTalk Vs. Aircall:
Quality & Connections
Poor call quality and choppy connections can be costly. In reality, 42% of customers never call back if they experience noticeable lag or delays. And although Aircall boasts a 99.5% uptime, they’ve experienced 4 significant outages in 2024 alone.
Meanwhile, CloudTalk has a near-perfect connection rate, with zero significant outages in the past year. Furthermore, we work with reliable partners and data centers all over the world to guarantee an excellent experience across all of our 160+ foreign markets.
Advantages and reviews of CloudTalk
Still not convinced? Our results speak for themselves
G2 Reviews proof
G2 ranked us among the Top 50
Customer Service Products for 2026.
So, who is the overall winner
of the best VoIP alternative?
We vote for CloudTalk. Discover how CloudTalk can provide you with unparalleled control over your customer’s experience and start matching their expectations today
FAQs
CloudTalk is a cloud-based VoIP phone system designed for customer support and sales teams. It offers call center features like call routing, recording, and analytics to improve communication efficiency.
Aircall is a cloud-based call center solution designed for businesses. It integrates with CRM and helpdesk tools, providing features like call management, analytics, and real-time collaboration for sales and support teams.
Yes, CloudTalk is safe to use. It employs secure end-to-end encryption for data transmission and storage, ensuring compliance with industry standards to protect sensitive customer information. It works with 9 globally-distributed data centers powered by Amazon AWS and the Google Cloud Platform.
Both CloudTalk and Aircall are cloud-based VoIP systems, offer seamless CRM integrations, and provide essential features like call routing, recording, analytics, and team collaboration tools. However, each has aspects that set it apart from the other and make it unique.
CloudTalk is generally more customizable with advanced reporting tools, while Aircall focuses on ease of use and faster onboarding. Pricing and feature sets also differ depending on the business needs.
CloudTalk’s key benefits include advanced call analytics, customizable workflows, seamless CRM integrations, and scalability, making it ideal for both small and large customer service teams.
The best VoIP provider depends on your business needs. CloudTalk is great for customization and scalability, while Aircall is ideal for ease of use and fast implementation. Consider features, integrations, and budget.
CloudTalk’s key features include advanced call routing, IVR, call recording, analytics, CRM integration, and real-time dashboards, making it a comprehensive solution for managing customer communications.
Yes, other alternatives to Aircall include platforms like RingCentral, Nextiva, 8×8, and Freshdesk Contact Center, offering similar VoIP and call management solutions with varying features and pricing.
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