Top 20 CloudTalk Alternatives & Competitors in 2024

LiveAgent

LiveAgent is a help desk software that promises an affordable and streamlined experience to personalize and add value to customer support. The software offers features such as an omnichannel inbox, real-time live chat, a ticketing system, and more.

LiveAgent’s Key benefits

• Offer limited use of some tool’s features with a free lifetime plan.
• Set up this tool to manage support for multiple companies simultaneously.
• Provide multichannel support for Instagram, Facebook, Twitter, Viber, etc.
• Manage customer support efficiently with its ticketing system.
• Easily integrate with other software through various integrations.

Key features

• Omnichannel Inbox: Manages all customer communications in one place.
• Real-Time Live Chat: Interacts with customers in real-time, providing immediate assistance.
• Ticketing System: Organizes customer requests and tracks their progress.
• Multichannel Support: Enables interaction across multiple channels, including email, social media, phone, and chat.
• Call Center System: Manages inbound and outbound calls effectively.

What is LiveAgent Missing?

According to reviews on G2 and Capterra, LiveAgent may not be suitable for businesses with complex call center needs. The solution lacks advanced features like click-to-call, smart dialers, skill-based routing, Call-Flow Designer, Automatic Call Distribution (ACD), and other advanced call center features that some businesses may require.

What Type of Business is it Best For?

LiveAgent is an ideal solution for small and medium-sized businesses that require a cost-effective help desk software with multichannel support, a robust ticketing system, and the ability to manage support for multiple companies simultaneously.

Pricing

Justcall

Justcall is a cloud phone system that provides businesses with a seamless calling experience. It’s a VoIP solution that offers advanced features and tools to manage customer communications. The company was founded in 2016 and has since grown to serve over 6,000 customers globally.

Justcall’s benefits

• Integrates with multiple CRM and helpdesk platforms, including HubSpot, Zendesk, and Freshdesk.
• Provides a dedicated mobile app for both iOS and Android devices.
• Offers local phone numbers in over 95 countries and enables you to make calls from anywhere in the world.
• Allows you to track your team’s performance with real-time analytics and insights.

Key features

• Automatic Call Distribution: Route calls to the right agent or team based on their skill set and availability.
• Call Recording: Keep a record of all incoming and outgoing calls.
• Call Masking: Protect your agents’ privacy by using Justcall’s masking feature, which replaces their personal phone numbers with a business number.
• International Phone Numbers: Get local phone numbers in over 95 countries worldwide.
• Conference Calls: Easily add up to 50 participants to a call with Justcall’s conference calling feature.

What is Justcall Missing?

Justcall doesn’t offer some of the more advanced features, such as auto-attendant, call tagging, or skill-based routing. Additionally, while it does offer some integrations with popular CRM platforms, it doesn’t offer as many as some other competitors.

What Type of Business is It Best For?

Justcall is best suited for small and medium-sized businesses that need a reliable phone system with advanced features. Its integrations with popular CRM and helpdesk platforms make it a great choice for sales and customer service teams.

Pricing

Aircall

Aircall is an advanced calling solution used by 15,000+ clients. It’s designed to speed up sales processes, boost communication with prospects, and close more deals. You can automatically dial multiple candidates in a back-to-back queue and surface crucial contact information directly within the phone interface. 

Aircall’s benefits

Aircall excels when it comes to automation. The provider also features many useful integrations, including Intercom, Pipedrive, and Zapier. Furthermore, it offers Advanced automation tools, user-friendly apps, and reliable customer support.

Key features

• Automatic Call Distribution
• Call Monitoring
• Call Transfer
• Call Recording 
• Call routing

What is Aircall missing?

Aircall lacks some essential video-calling features. Webinar hosting and screen-sharing capabilities are severely limited on the platform, which can lead to a fair amount of frustration for users. 

What Type of Business Is It Best For?

Aircall is a calling software primarily targeted at small businesses using the phone to conduct sales and support business daily, but certainly not all of them. Think about how frequently your team uses smart dialers. You might consider looking elsewhere if they’re a core part of your day-to-day work. 

Pricing

Google Voice 

Google Voice has been on the market since 2009. It offers both free and paid versions to customers. Google Voice has many useful features, such as call forwarding, ring groups, and Google Meet and Calendar integrations. The biggest disadvantage of Google Voice is the lack of a desktop application.

Google Voice’s benefits

The free version of Google Voice offers unlimited calling within the US and Canada, which is ideal for companies with a domestic client base. The provider also includes Call recording as part of all of their plans. Implementation is fairly simple, too: you can be up and running within minutes. Last but not least, Google Voice’s customer support is there for you 24/7.

Key features

• SIP Link
• Unlimited text messaging in the US
• Google Meet integration
• Google Calendar integration
• Voicemail transcription
• Call forwarding
• Multi-level auto attendant
• Ring Groups
• Advanced reporting (BigQuery)
• Ad-hoc user call recording

What is Google Voice missing?

To access Google Voice, you must have a US phone number. 

The platform also lacks popular integrations, like Slack or Zapier. 

Google Voice also has certain feature limitations. You won’t get Toll-free numbers, Smart dialer, Automated Call Distribution, Call monitoring, Contact management, IVR, or reporting and analytics.

What Type of Business Is It Best For?

Google Voice is best suited to companies that are just starting. The provider is often listed as one of the best virtual phone services for small businesses, but all sizes will find something to benefit from. 

Pricing

3CX

3CX is a software-based PBX system that offers a complete unified communications solution. It provides businesses of all sizes with enterprise-level features that allow them to improve their communications processes. 3CX has an easy-to-use interface and provides advanced features that boost productivity and improve customer experience.

3CX’s benefits

• Integration with popular CRMs, such as Salesforce, Microsoft Dynamics, and HubSpot, allowing for a streamlined sales process.
• Video conferencing: 3CX provides video conferencing that supports up to 250 people. This feature is available on desktop, mobile, and in your browser.
• WebRTC technology: This enables you to make and receive voice and video calls directly from your web browser.
• User-friendly interface: 3CX provides a clean, modern, and intuitive user interface that is easy to navigate.
• Cost-effective: 3CX is much more affordable than traditional phone systems. It requires no additional hardware or maintenance fees.

Key features

• Web-based management console: The web-based console enables you to manage your phone system from anywhere in the world.
• Mobile Apps: The mobile app allows you to take your office with you, giving you access to all the features of your desk phone.
• Advanced call center features: The system provides all the features required to operate a professional call center, such as call queuing, call routing, and call monitoring.
• SIP Trunks: 3CX supports many popular SIP trunks, making it easier to connect with other VoIP services.
• Unified Communications: 3CX integrates with popular chat platforms, such as Slack, Microsoft Teams, and more, allowing for improved internal communications.

What is 3CX Missing?

One significant limitation of 3CX is the lack of an agent interface. This means that users need to download and install a third-party application to use the system. There is also no real-time reporting or a card-free trial.

What Type of Business is It Best For?

3CX is best suited for small and medium-sized businesses that need a phone system that is easy to set up and manage, with low costs, and reliable customer support. It’s also an excellent choice for remote teams as the platform can be used from anywhere with an internet connection.

Pricing

CallHippo

CallHippo is a cloud-based phone system that enables businesses to manage their sales and customer support operations with ease. The software offers call analytics, call recording, auto-dialing, and more features.

CallHippo’s benefits

• Affordable pricing plans to fit different business needs.
• Integrations with various third-party tools.
• 24/7 customer support.
• Mobile application for on-the-go business management.
• Scalable solutions to grow with the business.

Key features

• Call Analytics: Provides insights into call volume, duration, and more.
• Call Recording: Records and stores all calls for future reference.
• Auto-dialing: Automatically dials numbers for sales and support operations.
• Power Dialer: Maximizes sales teams’ productivity by streamlining outbound calls.
• IVR System: Offers a menu of options for customers to direct their calls.

What is CallHippo Missing?

CallHippo’s pricing structure can be confusing, and its plans limit the number of concurrent calls per user. Additionally, some users have reported that the software’s mobile application is slow and crashes frequently.

What Type of Business is it Best For?

CallHippo is best suited for small and medium-sized businesses that need a cost-effective phone system to manage their sales and customer support operations. 

Pricing

8×8

8×8 is an evergreen telephony solution focusing on integrations and analytics. The provider is well-suited for enterprises, but lower-tier subscriptions also work for smaller organizations. There are many benefits 8×8 can offer its subscribers.

8×8′ benefits

First of all, the provider has done a great job building an Analytics system that can effectively track large-scale business processes. 8×8’s reporting system centralizes all data in a single place, so managers can make their teams more organized and speed up their workflow. You’ll also get real-time reports.

Then, we have the solution’s comprehensive integrations with software like Salesforce, Slack, Microsoft Teams, and many more. Furthermore, 8×8 users get unlimited calling to 40+ countries. 8×8 telephony software comes with a smart dialer, click-to-call, and call recording.

Key features

• Call Center Management
• IVR
• Contact Management
• Analytics & Reporting
• Call Monitoring

What is 8×8 missing?

If you own a business that works globally, there are a few things about 8×8 you might want to consider:

A crucial restriction, mainly for big international companies, is that there are regional constraints on unlimited calling. Users with the basic Express plan can only use unlimited calling in the US and Canada.  

MS Office is required: You need an office where you want to call to get a number from there. 

Geographical restrictions for SMS: You can only use the SMS feature within the US, and 8×8 does not cover costs for mobile numbers in Brazil.  

Integrations: 8×8 doesn’t partner with telco companies, so users won’t have native integration with specific solutions like Whatsapp. Non-native integrations must be set up by the tech team.

Features: 8×8 lacks features like call tagging for more efficient calling processes, call masking for protecting your personal information, and API for connecting with the tools you love. Automation tools like IVR, skill-based routing, or automated callback come only with high-tier plans. You have to pay extra to get call recording. 

What Type of Business Is It Best For?

Flexible for Any Business

Pricing

Nextiva

Nextiva is a big player in the VoIP market, providing services to more than 15,000 customers. Nextiva is widely regarded as user-friendly — users can start calling within minutes thanks to a simple and intuitive setup process. Furthermore, the system is hosted by Nextiva, which makes maintenance of the software Nextiva’s responsibility.

Nextiva’s benefits

Nextiva offers various advanced features, including conference calling, voicemail transcription, multi-level attendant, and much more. The provider also integrates with solutions like Zendesk, ConnectWise, or MS Teams.

Nextiva’s HIPAA-compliant virtual faxing makes it a great solution for healthcare workers. Medical employees can share information without having to worry about data breaches. 

Furthermore, 24/7 support means agents are always on hand to assist you.

Key features

• Unlimited Calling
• Video Conference Recordings
• Mobile & Desktop Apps
• Workflow Optimization
• Omnichannel Communications

What is Nextiva Missing?

Although Nextiva is a well-known VoIP solution, there are some issues you should know about when considering this provider:

Integrations: Nextiva is missing certain integrations, like Slack or Zapier. With Zapier, users can connect their VoIP telephony system with thousands of non-native systems. 

Prices: Many consider Nextiva’s prices high, especially for small businesses.

What Type of Business is It Best For?

Businesses need a robust, secure, and reliable enterprise phone system that works across every device and has advanced features like video conferencing, mobile apps, call recording, and more.

Pricing

Twilio

Twilio is a cloud communications platform that enables businesses to communicate with customers via voice, SMS, and messaging apps. It offers developers a range of tools and APIs to build and customize communication workflows.

Twilio’s benefits

• Scalable and flexible platform.
• Wide range of communication channels.
• Extensive documentation and support.
• Advanced analytics and reporting tools.
• Robust security features.

Key features

• Programmable Voice: Make and receive calls with APIs.
• Programmable SMS: Send and receive SMS messages with APIs.
• Programmable Chat: Embed chat into web and mobile apps.
• Video: Add video capabilities to web and mobile apps.
• Flex: A fully programmable contact center platform.

What is Twilio Missing?

Some users have reported that the platform can be difficult to navigate, especially for non-developers. The pricing can also be confusing, as it charges for each API call, which can add up quickly for high-volume usage.

What Type of Business is It Best For?

Twilio is an ideal solution for businesses that require customizable communication workflows and a range of communication channels. It’s especially useful for developers who want to build their own communication applications.

Pricing

Freshdesk

Freshdesk is a cloud-based customer service software offering various features for managing customer inquiries and support requests. It includes a variety of channels for customer communication, such as email, phone, social media, and live chat.

Freshdesk’s benefits

• User-friendly interface and intuitive ticket management system for efficient customer service handling
• Advanced reporting and analytics tools to track and analyze customer service metrics
• Customizable workflows and automation capabilities to streamline customer service operations
• Integration with a range of popular business applications, such as Slack and Salesforce

Key features

• Ticket management: Allows support agents to track, manage and resolve customer issues effectively.
• Multi-channel support: Provides customer support via email, phone, chat, social media, and more.
• Self-service portal: Offers a knowledge base feature to enable customers to find answers to their questions.
• Automation: Provides automation tools to reduce repetitive tasks and improve agent productivity.
• Reporting: Provides detailed reports and analytics to help businesses understand their support performance and make data-driven decisions.

What is Freshdesk Missing?

While Freshdesk is a comprehensive helpdesk solution, it lacks some features that businesses may require. For example, Freshdesk does not offer an agent interface or an auto-dialer.

What Type of Business Is It Best For?

Freshdesk is a great fit for businesses of all sizes that require an easy-to-use helpdesk solution. It’s particularly well-suited for small to medium-sized businesses that are looking for a cost-effective solution with a robust feature set.

Pricing

Dialpad

Unless you’re new to the VoIP telephony market, you’ll surely have heard of Dialpad. It’s a reliable, unified telephony solution with simple built-in AI and advanced analytics. A live chat, phone hotline, and knowledge base make it a great deal for customer support teams. 

Dialpad’s benefits

Dialpad’s main advantages are voice intelligence and uptime between 99% and 100%. You’ll get conference video calls, sentiment analysis, voicemail transcriptions, call tracking metrics, Speech-to-Text for an automatic call recording, and much more. 

With Dialpad, you can call the US and Canada for free and from anywhere in the world. Inbound and outbound calling within your country is also free of charge. The provider has a modern, well-organized UI, plenty of training videos, and a well-built mobile application.

Key features

• Call Recording
• Machine Learning
• Call Analysis
• Customer Scoring
• Call Routing

What is Dialpad Missing?

While Dialpad offers a Power dialer, it lacks a Smart and Predictive dialer. The Power dialer feature is limited, as it only works with Salesforce. Unlike the CloudTalk app, the Dialpad app only allows users to dial phone numbers manually. 

The Preferred agent feature only works through API. 

Dialpad also lacks a visual flow editor for its Call flow designer. Furthermore, you can’t send SMS messages outside of the US and Canada, although this feature will soon become available to those in the UK.

The provider offers a limited integration stack, and Voicemail drop comes only with Dialpad Sell.

What Type of Business is It Best For?

Any size of sales organization looking to drive agent efficiency and speed up ramp times.

Pricing

Talkdesk

Talkdesk is a cloud-based contact center solution that enables businesses to provide customer support via phone, email, chat, and social media. It offers a range of features such as call routing, IVR, and workforce management and is used by companies of all sizes.

Talkdesk’s benefits

• Easy to set up and use.
• Wide range of features and integrations.
• 24/7 customer support.
• Advanced analytics and reporting tools.
• Voice and screen recording for quality assurance.

Key features

• Call routing: Route calls based on skills, language, and more.
• Interactive Voice Response (IVR): Provide customers with options.
• Workforce management: Schedule and manage agents and their tasks.
• Real-time monitoring: Monitor calls and agents in real-time.
• Voice and screen recording: Record calls and screens for quality assurance.

What is Talkdesk Missing?

Talkdesk doesn’t offer conference calling or auto-attendants, which may be a disadvantage for sales teams. Additionally, some users have reported that the platform can be slow and prone to technical issues. There’s also no free trial available.

What Type of Business is It Best For?

Talkdesk is a good choice for businesses of all sizes that need a flexible and scalable contact center solution. It’s especially useful for businesses that want a wide range of integrations and analytics tools.

Pricing

Kixie PowerCall

Kixie PowerCall is a Chrome-based advanced sales dialer, with an available contact center solution, which promises to fulfill all your call center needs with options available for inbound, outbound, support, and everything in between. 

Kixie Benefits:

Many customers speak highly of Kixie’s speed and convenience, including click-to-call, click-to-text, and easy access to historical data. Some other high points mentioned include great customer service, easy integration with tools like Hubspot, and dialing multiple numbers at once.

Key Features: 

• Click-to-Dial,
• Click-to-Text, 
• Live Call Boards, 
• Sales Leaderboards, 
• Call Disposition Logging, 
• Local Presence Dialer,
• IVR,
• Ring Groups,
• Live Call Coaching, 
• Do-Not-Call Autoblocker

Missing Features:

Kixie lacks many features that you may want to include in your call center operations. For example, conference calling, 24/7 live support, survey/poll management, and skill-based routing are all unavailable with Kixie. 

Pricing: 

Channels

Channels is a platform that lets teams collaborate in real time, improving productivity. Here’s how it can benefit your business and what it offers:

Channel’s benefits

• Centralizes communication with teams, clients, and customers.
• Offers project management, file sharing, and task assignments in one platform.
• Integrates with popular business software like Slack and Trello.
• Offers fast and reliable customer support.
• Provides advanced security features for sensitive business information.

Key features

• Real-time messaging: Chat and message team members, clients, and customers.
• File sharing: Share files and documents with team members and external collaborators.
• Task management: Assign and track tasks with team members.
• Project management: Plan, track, and manage projects with team members.
• Custom integrations: Connect Channels with other business software for seamless workflows.

What is Channels Missing?

Channels doesn’t have advanced calling features like call recording and analytics. It also doesn’t integrate with widely-used software like Salesforce and Hubspot.

What Type of Business is it Best For?

Channels is ideal for small and medium-sized businesses that prioritize communication and collaboration. It’s especially beneficial for remote teams or those working with external partners.

Pricing

Avaya

Avaya is a cloud contact center built for remote teams. It can boost workplace efficiency by allowing agents and managers alike to engage in video conferencing and instant messaging easily. On top of that, it integrates with some of the most popular software tools on the market. 

Avaya’s benefits

Avaya offers an omnichannel experience with high-quality interactions across voice and digital channels — all in a single desktop view. It increases efficiency through automation and provides advanced analytics for customer behavior insights. The provider lets businesses improve customer experience via a wide range of features. Avaya also offers easy scalability that allows businesses to increase customer service capabilities. Furthermore, it reduces costs thanks to eliminating redundant manual tasks.

Key features

• Smart dialer
• automatic call recordings
• speech to text
• coaching and barging
• Bring your own carrier available or porting
• SMS available

What is Avaya missing?

Many Avaya users have complained about the software’s old-fashioned and difficult-to-navigate UI. The platform is also lacking in the automation department – it doesn’t offer any smart dialers, which can be a real problem for sales teams looking to reach out to prospects in the most efficient way possible. 

Lastly, while Avaya does offer some international numbers, it is limited. Users are currently only able to acquire numbers from 40 countries.

What Type of Business Is It Best For?

Avaya is best for businesses that require a robust communication platform, such as contact centers, large corporations, and organizations with multiple locations. It is also well-suited for small and medium-sized businesses that need a reliable and secure system to facilitate communication between employees, customers, and partners.

Pricing

Ringover

Ringover is a cloud-based phone system that offers a range of features to enhance business communications, including call recording, IVR, and analytics. The software provides multichannel communication options, including voice, chat, and video.

Ringover’s benefits

• Easy to set up and use.
• Integrations with various third-party tools.
• 24/7 customer support.
• Mobile application for on-the-go business management.
• Advanced analytics and reporting tools.

Key features

• Call Recording: Records and stores all calls for future reference.
• IVR System: Offers a menu of options for customers to direct their calls.
• Real-Time Monitoring: Allows managers to monitor calls and agents in real-time.
• Multichannel Communication: Offers voice, chat, and video options for communication.
• Analytics and Reporting: Provides data-driven insights into call volume and agent performance.

What is Ringover Missing?

Ringover’s pricing plans can be expensive for small businesses, and its customer service can be slow to respond. Additionally, some users have reported issues with the software’s call quality and reliability.

What Type of Business is It Best For?

Ringover is a good choice for businesses of all sizes that require a multichannel communication solution with advanced analytics and reporting tools.

Pricing

8×8

8×8 is an evergreen telephony solution focusing on integrations and analytics. The provider is well-suited for enterprises, but lower-tier subscriptions also work for smaller organizations. There are many benefits 8×8 can offer its subscribers.

8×8’s benefits

First of all, the provider has done a great job building an Analytics system that can effectively track large-scale business processes. 8×8’s reporting system centralizes all data in a single place, so managers can make their teams more organized and speed up their workflow. You’ll also get real-time reports.

Then, we have the solution’s comprehensive integrations with software like Salesforce, Slack, Microsoft Teams, and many more. Furthermore, 8×8 users get unlimited calling to 40+ countries. 8×8 telephony software comes with a smart dialer, click-to-call, and call recording.

Key features

• Call Center Management
• IVR
• Contact Management
• Analytics & Reporting
• Call Monitoring

What is 8×8 Missing?

If you own a business that works globally, there are a few things about 8×8 you might want to consider:

A crucial restriction, mainly for big international companies, is that there are regional constraints on unlimited calling. Users with the basic Express plan can only use unlimited calling in the US and Canada.  

Physical location required: You need an office where you want to call to get a number from there. 

Geographical restrictions for SMS: You can only use the SMS feature within the US, and 8×8 does not cover costs for mobile numbers in Brazil.  

Integrations: 8×8 doesn’t partner with telco companies, so users won’t have native integration with specific solutions like WhatsApp. Non-native integrations must be set up by the tech team.

Features: 8×8 lacks features like call tagging for more efficient calling processes, call masking for protecting your personal information, and API for connecting with the tools you love. Automation tools like IVR, skills-based routing, or automated callback come only with high-tier plans. You have to pay extra to get a call recording.

What Type of Business is It Best For?

Flexible for any business.

Pricing

RingCentral

When you think about VoIP telephony solutions, RingCentral is among the first ones that come to mind. It’s no wonder the company has been on the market for over 20 years and has built quite a reputation. 

RingCentral’s benefits

RingCentral has a great variety of features and offers HD-quality voice and video. The provider is a good fit for enterprises since it provides an omnichannel experience, lead qualification tools, management, collaboration, and performance features – all in a single software.

Key features

• SIP Trunking
• IVR
• Call Recording
• Call Routing
• Contact Management

What is RingCentral Missing?

Despite all the positives, RingCentral lacks many essential tools that modern businesses require. 

Features like native sentiment analytics, Speech-to-Text transcription, smart dialers, or Skill-based routing are only included in Contact Centre Solution. The same goes for some agent management features, like monitoring.

The Call recording tool and Toll-free numbers are only available as add-ons for an additional cost. 

Furthermore, RingCentral’s implementation can take as much as 90 days and involves an implementation fee. RingCentral UI is also not always the friendliest to work with. 

What Type of Business is It Best For?

RingCentral MVP is a flexible cloud-based solution ideal for businesses of all sizes.

Pricing

Genesys

Genesys is a cloud-based contact center solution that aims to improve customer experiences with its omnichannel capabilities. The platform offers various features, such as predictive routing, real-time analytics, workforce engagement management, and more.

Genesys’ benefits

• Offers predictive routing for improved customer service.
• Easily integrate with other software.
• Real-time analytics for better decision-making.
• Omnichannel capabilities enable interaction across all channels.
• Robust workforce engagement management capabilities.

Key features

• Predictive Routing: Uses AI to match customers with the right agent.
• Real-time Analytics: Provides actionable insights to improve performance.
• Workforce Engagement Management: Improves agent productivity and engagement.
• Omnichannel: Enables interaction across all channels.
• Integrations: Easily connect with other software.

What is Genesys Missing?

Genesys can be a bit complicated to set up and use, according to some users. Also, the platform’s pricing structure can be challenging to understand, which may make it challenging for some businesses to plan their budgets.

What Type of Business is it Best For?

Genesys is a suitable solution for large enterprises with complex customer service needs that require advanced features like predictive routing, workforce engagement management, and omnichannel capabilities.

Pricing