FEATURE VS. FEATURE

Parallel Dialer Vs. Predictive Dialer:
Which Is Right For You?

Should you call multiple prospects simultaneously or tailor your dialing strategy to each salesperson’s capacity to maximize conversions? Find out in our comparison of Parallel Dialer Vs. Predictive Dialer, and choose the best solution for your business.

Parallel
Dialer

Predictive
Dialer

Key Difference between
Parallel & Power Dialer

Parameter

Parallel Dialer

Predictive Dialer

Dialing Strategy

Dials multiple numbers from your contact list simultaneously for each salesperson, regardless of availability

Dials multiple numbers ahead of time and connects agents to accepted calls based on their availability.

Best Use Case

High volume, low-value outbound opportunities.

Low volume, high-value outbound opportunities.

Average Price

~ $130 per user/month.

~ $90 per user/month.

What Is a Parallel Dialer?

Parallel dialer software are outbound dialers typically unique to cloud-based call center VoIP solutions, sometimes also known as web dialers. They remove the need for manual dialing by initiating multiple calls simultaneously for each agent, reducing idle time and maximizing call volume in the process.

How Does a Parallel Dialer Work?

Parallel assisted dialers use internal contact lists to call multiple prospects at the same time in order to boost your call center’s pick-up rate. The best parallel dialer may give you the option to choose between an organization-wide and agent-specific approach, as well as allow you to select how many calls you want to attempt.

What Is a Predictive Dialer?

The predictive dialer definition describes this tool as a pseudo “AI dialer” that also calls multiple numbers concurrently but uses algorithms to evaluate agents’ availability and connect live calls with currently free salespeople. This helps effectively utilize your workforce while maximizing call volume in the process.

How Does a Predictive Dialer Work?

Predictive dialing software uses specially trained algorithms to “predict” agents’ availability ahead of time and dial numbers either simultaneously or sequentially to remove wait times in between calls while preventing long hold times. Predictive dialing heavily depends on algorithm quality.

How to Pick the Best Dialer for Your Business?

  • Evaluate Your Call Volume: Determine how many calls you need to make daily to choose your auto dialer for sales.
  • Define Your Campaign Goals: Decide whether you volume or value is a priority, as each sales dialer is better suited to a different use case.
  • Account for Legal Compliance: Ensure the dialer adheres to TCPA and local regulations, including call recording and DNC list compliance.
  • Prioritize User-Friendly Interfaces: Choose a system with intuitive software that minimizes training time and integrates smoothly with your current setup.
  • Balance Costs With Features: Compare pricing across providers, factoring in your team size, required features, and expected ROI.

FACTS ABOUT CLOUDTALK

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Let’s talk about
pros and cons

Parallel Dialer


Higher Pick-Up Rates

Maximize live connections by dialing multiple numbers simultaneously.

Simpler Algorithm Needs

Operates without complex predictive technology, reducing setup time and maintenance costs.

Flexible Control

Allows choosing call volume per agent, offering more precise dialing control.

Higher Agent Idle Time

Does not predict availability, leading to potential agent downtime.

Limited Optimization

Lacks AI-based prioritization, potentially connecting to less relevant leads.

Resource-Intensive

Requires more robust infrastructure to manage high call volumes effectively.

Predictive Dialer


Optimized Agent Utilization

Predicts agent availability, minimizing idle time and maximizing efficiency.

Enhanced Lead Prioritization

Uses algorithms to connect with the most relevant leads, boosting conversion rates.

Seamless Scalability

Handles large-scale operations efficiently with fewer infrastructure requirements.

Algorithm Complexity

Requires advanced algorithms, making setup and maintenance more complex and costly.

Risk of Over-Dialing

May lead to abandoned calls if predictions outpace agent availability.

Delayed Connections

Prediction errors can cause minor delays, frustrating customers and lowering satisfaction.

FAQs

What is an AI-powered dialer?

An AI-powered dialer automates calls using artificial intelligence to boost efficiency and connect with live answers.

What is the difference between a predictive dialer and power dialer?

A predictive dialer dials multiple numbers simultaneously, while a power dialer calls one number per agent automatically.

What is the best parallel dialer?

The best parallel dialer depends on your needs; top options include Salesfinity, Orum, and Nooks for advanced features.

How to pick the right dialer?

Choose based on call volume, CRM integration, cost, compliance needs, and features like AI or multi-line dialing.

How many types of dialer are there?

Common types include predictive, power, preview, smart, and parallel dialers, each suited to different use cases.

How much does a predictive dialer cost?

Predictive dialer costs range from $29 to $145 per user monthly, depending on features and providers.

What are the Legal Compliance for Parallel and Predictive dialers?

Compliance includes adhering to TCPA, DNC lists, call recording laws, and ensuring customer data protection.

Are predictive dialers illegal?

Predictive dialers are legal but must follow laws like TCPA and DNC regulations to avoid penalties.

What is a power dialing software?

Power dialing software automates outbound calling, dialing one number at a time and connecting agents only when a live answer is detected.

Where can I find power dialer and parallel dialer reviews?

You can find reviews on platforms like G2, Capterra, and Trustpilot, where users share insights about performance, features, and support.

CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.

Schedule a demo today and find out for yourself.