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illustration POTS SHARE
2022-05-18

What is a POTS line and Why Should you Get Rid of it?

Everything’s going digital – including the way we make calls.  The good old copper phone lines haven’t completely vanished yet, […]

illustration virtual agent SHARE
2022-05-16

What is a Virtual Agent and How to Use One in your Call Center

We’ve all been there. You open an e-shop or a company site, when suddenly that little bubble pops up to […]

illustration what is DID SHARE
2022-05-11

What is DID (Direct Inward Dialing)

Telecommunications have come a long way in the past few decades. It wasn’t too long ago that businesses had to […]

illustration auto attendant script SHARE
2022-05-09

35+ Scripts for your Auto Attendant that Engage Customers

Would you like your customers to remember their first interaction with your business as pleasant and nice but don’t have […]

illustration 12 perfect phrases for CS SHARE
2022-05-04

12 Phrases Every Customers Service Agent Should Know

Providing great customer services requires a lot of care in many different aspects. Of course, it’s all worth it in […]

illustration call bridging SHARE
2022-04-27

What is Call Bridging and How to Use it in Your Call Center

Virtual meetings help employees stay connected even if they’re far from each other. One piece of technology that helps make these […]

illustration how to provide excellent customer service SHARE
2022-04-19

How to Provide Excellent Customer Service?

We are living in customer-centric times. Creating a positive experience for the customer from the moment they get interested in […]

illustration SIP trunking SHARE
2022-04-05

What is SIP Trunking and what does it mean for VoIP?

VoIP, call forwarding, call flow designer, IVR, ACW, and more are just some of the terms you might spot when […]

Ultimate guide to automation
2022-03-31

Customer Service Automation in 2022: The Ultimate Guide

The pace of our lives is getting faster. We can now find information on any topic within seconds or order […]

Communication plan
2022-03-24

How to Create a Communications Plan for your Team

Effective communication is something that businesses can’t exist without nowadays. Paying attention to it is essential regardless of whether you […]