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Ultimate guide to automation
2023-01-01

Customer Service Automation in 2023: The Ultimate Guide

The pace of our lives is getting faster. We can now find information on any topic within seconds or order […]

illustration business communication SHARE
2023-01-01

6 Amazing Communication Channels for Your Business in 2023

Communication is at the heart of everything we do. It is what makes us human – no other species in […]

illustration phone solutions for 2022 and ahead SHARE
2023-01-01

Phone Solutions for Business – the Top Providers for 2023 and Ahead

In the past, companies that wanted powerful business phone systems had to pay a lot of money for them. It […]

illustration customer service philosophy MAIN
2022-07-25

Customer Service Philosophy: What It Is + 7 Tips on How To Create One

Lots of factors go into making a great customer service philosophy. You need to have the right attitude, be organized, […]

illustration BYOD MAIN/SHARE
2022-07-20

What Is a BYOD Policy and How To Implement It with VoIP

A Bring Your Own Device (BYOD) policy is a necessity in the modern workplace because it allows employees to use […]

illustration non-fixed voip SHARE
2022-07-11

Everything You Need to Know About Non-fixed VoIP

Are you tired of reading tons of articles about non-fixed VoIP filled with technical terminologies as dry as dust? Well, […]

illustration customer retention SHARE
2022-06-27

Customer Retention – Small Tweaks To Keep Your Customers Coming For More

Research by Forbes shows that 20% of your customers contribute to 80% of your profits (a.k.a the Pareto Principle). It takes […]

illustration call flip SHARE
2022-06-22

What is Call Flip and How to Use it In Your Call Center

In the world of customer service, there are plenty of tools and techniques that you can use to simplify your […]

illustration call screening SHARE
2022-06-09

Phone Call Screening: How to Use it for Your Business

The only thing worse than waiting is waiting when you have a burning issue to solve. So who can blame […]

illustration teleconferencing SHARE
2022-05-30

A Beginner’s Guide to Teleconferencing

According to research, the average worker spends at least three hours a week in meetings, with 30% of the respondents […]