Vonage vs RingCentral

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

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Vonage vs RingCentral and How They Compare to CloudTalk

8 companies

Property

Annual price overview
(per user/per month)

Free trial

Integrations

Mobile application

International numbers

Voicemail

IVR

Call recording

Toll-free numbers

Customer support options

Cloudtalk

$25 – $50

Yes – 14 days. Doesn’t require a credit card.

35+ integrations. CRM integrations include industry leaders like HubSpot, Zapier or Intercom.

Yes, compatible with both Android and iOS. Available in a Starter plan.

International numbers to more than 160 countries.

Create individualized or group voicemail messages. You can play it from the internet browser.

Our multi-level IVR directs each call to the right agent.

Available in all plans.

Customer support available 24/7. We offer email, phone, chat support, and an option of a dedicated account manager.

Pinned

Vonage

Does not mention an annual price option.

Yes – 14 days

Over 20 integrations. Advanced CRM ones – like Salesforce – only from Premium plan.

Yes, compatible with both Android and iOS.

Doesn’t offer international numbers.

Has voicemail to email feature. Vonage offers a visual voicemail as an add-on for $4.99/month per extension.

Offers Multi-Level Auto-Attendant from a Premium plan.

Available only as an add-on.

Yes. Available as an add-on for $4.99/number.

Has 24/7 phone (9 a.m. – 9 p.m.) and chat support. Vonage offers upgraded tech support as an add-on.

RingCentral

$19.99 – $49.99

Yes – 30 days. Trial is limited to a maximum of five users and two desktop phones.

Essential plan: no integrations. Standard plan: basic integrations. Premium plan: Advanced integrations.

Yes, compatible with both Android and iOS.

Does offer international numbers.

Offers Voicemail-to-text, Visual voicemail, and voicemail-to-email features.

Offers Multi-Level IVR from a Standard plan.

On demand in Essential and Standard, included only in Premium and Ultimate plans.

Yes. Has limits, e.g. on shared phone numbers (20 members).

Offers Email, Help Desk,FAQs, Forum, Knowledge base, Phone Support24/7 (Live Rep), andChat.

Discuss the detailed comparison and choose your winner.

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Vonage vs RingCentral

Pricing: Which Service
Fits Your Budget?

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Vonage provides 3 plans, ranging from $19.99 to $39.99 paid monthly. It doesn’t mention annual subscription. Vonage also offers reduced fees and sells add-ons for an additional price.

Provides 4 plans, ranging between $19.99 and $49.99 if paid annually and $29.99 – $59.99 if paid monthly. That makes for an annual subscription discount of $10 per month.

Vonage is slightly cheaper and lets you purchase add-ons if you need something extra.

Result

Features: Which Phone System
Powers Your Team Better?

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Vonage offers over 50 communications features. Such as Call Announce, simultaneous ring, smart phone numbers or AI virtual assistant. Furthermore, HD Voice feature add-on is what makes the provider unique.

RingCentral excels in call management. Multilevel IVR is one of the key features, together with overflow call queues or real-time call analytics. Each RingCentral plan also lets you assign extensions.

Unlike Vonage, RingCentral offers many standard tools within low-tier plans. Furthermore, a Software Advice portal shows users granted RingCentral 4.5 / 5 score for functionality, while Vonage only scored 4 / 5.

Result

Customer Satisfaction: Which
Service Has the Happiest Customers?

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On the G2 platform, Vonage reaches a rating of 4.3 / 5 (374 reviews). On Capterra, the software scores with 4.1 / 5 (239 reviews). Customers seem to find the software reliable and easy to install.

RingCentral rates 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews).

Users mainly value advanced texting and audio quality.

Overall, reviews that we observed rate Vonage higher than RingCentral.

Also, according to Gartner Peer Insights, 85% of users would recommend Vonage, while RingCentral only reached 81%.

Result

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not convinced?
Meet CloudTalk!

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk compares to Vonage and RingCentral

The Vonage system lacks international numbers. This tool allows you to receive international calls much cheaper. CloudTalk offers numbers from more than 160 countries around the world.

Vonage is also not that rich in features. We have you covered with around 100 tools that adapt to all business needs.

While Vonage fits smaller companies, CloudTalk is an affordable solution for businesses of any size. Our solution adjusts to your future needs, offering a long-term solution.

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Pricing: Transparent memberships for businesses of any size

CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

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Features

RingCentral users like the software’s call management capabilities. We are confident enough to say we can beat these.

For example, our Automatic Call Distribution(ACD) makes sure that callers are always directed to the most qualified agent or agent group – based on available data. We also offer advanced dialers, such as Power or Smart dialer.

Expore Features

Advantages and reviews of CloudTalk

Still not convinced? Our results speak for themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 min.

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

G2 Reviews proof

The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.

Franco Viale Leyva
Head of Commercial Performance at Poliglota

Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.

Frederico Lopes
Head of Customer Service at DiscoverCars

CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.

Pavel Pribis
CEO of Boataround