Vonage vs RingCentral
Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
Vonage vs RingCentral
and How They Compare to CloudTalk
|
Vonage |
Ringcentral |
CloudTalk |
|
|---|---|---|---|
| Annual price overview (per user/per month) | Does not mention an annual price option. | $19.99 - $49.99 | $25 - $50 |
| Free trial | Yes - 14 days | Yes - 30 days. Trial is limited to a maximum of five users and two desktop phones. | Yes - 14 days. Doesn't require a credit card. |
| Integrations | Over 20 integrations. Advanced CRM ones – like Salesforce – only from Premium plan. | Essential plan: no integrations. Standard plan: basic integrations. Premium plan: Advanced integrations. | 40+ integrations. CRM integrations include industry leaders like HubSpot, Zapier or Intercom. |
| Mobile application | Yes, compatible with both Android and iOS. | Yes, compatible with both Android and iOS. | Yes, compatible with both Android and iOS. Available in a Starter plan. |
| International numbers | Doesn't offer international numbers. | Does offer international numbers. | International numbers to more than 140 countries. |
| Voicemail | Has voicemail to email feature. Vonage offers a visual voicemail as an add-on for $4.99/month per extension. | Offers Voicemail-to-text, Visual voicemail, and voicemail-to-email features. | Create individualized or group voicemail messages. You can play it from the internet browser. |
| IVR | Offers Multi-Level Auto-Attendant from a Premium plan. | Offers Multi-Level IVR from a Standard plan. | Our multi-level IVR directs each call to the right agent. |
| Call recording | Available only as an add-on. | On demand in Essential and Standard, included only in Premium and Ultimate plans. | Available in all plans. |
| Toll-free numbers | Yes. Available as an add-on for $4.99/number. | Yes. Has limits, e.g. on shared phone numbers (20 members). | Available in all plans. |
| Customer support options | Has 24/7 phone (9 a.m. – 9 p.m.) and chat support. Vonage offers upgraded tech support as an add-on. | Offers Email, Help Desk,FAQs, Forum, Knowledge base, Phone Support24/7 (Live Rep), andChat. |
Vonage vs RingCentral
Pricing: Which Service Fits Your Budget?
Vonage
Vonage provides 3 plans, ranging from $19.99 to $39.99 paid monthly. It doesn’t mention annual subscription. Vonage also offers reduced fees and sells add-ons for an additional price.
RingCentral
Provides 4 plans, ranging between $19.99 and $49.99 if paid annually and $29.99 – $59.99 if paid monthly. That makes for an annual subscription discount of $10 per month.
Pricing winner:
Vonage
Vonage is slightly cheaper and lets you purchase add-ons if you need something extra.
Features: Which Phone System Powers Your Team Better?
Vonage
Vonage offers over 50 communications features. Such as Call Announce, simultaneous ring, smart phone numbers or AI virtual assistant. Furthermore, HD Voice feature add-on is what makes the provider unique.
RingCentral
RingCentral excels in call management. Multilevel IVR is one of the key features, together with overflow call queues or real-time call analytics. Each RingCentral plan also lets you assign extensions.
Features winner:
RingCentral
Unlike Vonage, RingCentral offers many standard tools within low-tier plans. Furthermore, a Software Advice portal shows users granted RingCentral 4.5 / 5 score for functionality, while Vonage only scored 4 / 5.
Customer Satisfaction: Which Service Has the Happiest Customers?
Vonage
On the G2 platform, Vonage reaches a rating of 4.3 / 5 (374 reviews). On Capterra, the software scores with 4.1 / 5 (239 reviews). Customers seem to find the software reliable and easy to install.
RingCentral
RingCentral rates 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews).
Users mainly value advanced texting and audio quality.
Customer Satisfaction winner: Vonage
Overall, reviews that we observed rate Vonage higher than RingCentral.
Also, according to Gartner Peer Insights, 85% of users would recommend Vonage, while RingCentral only reached 81%.
Not convinced? Meet CloudTalk
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk compares to Vonage and RingCentral
The Vonage system lacks international numbers. This tool allows you to receive international calls much cheaper. CloudTalk offers numbers from more than 140 countries around the world.
Vonage is also not that rich in features. We have you covered with around 70 tools that adapt to all business needs.
While Vonage fits smaller companies, CloudTalk is an affordable solution for businesses of any size. Our solution adjusts to your future needs, offering a long-term solution.
Pricing: Transparent memberships for
businesses of any size
CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Features
RingCentral users like the software’s call management capabilities. We are confident enough to say we can beat these.
For example, our Automatic Call Distribution(ACD) makes sure that callers are always directed to the most qualified agent or agent group – based on available data. We also offer advanced dialers, such as Power or Smart dialer.
4 More Reasons to Choose CloudTalk
14 days of free trial
There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
24/7 Customer Support
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Set up in less than 5 minutes
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
9 globally distributed data centers
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
