RingCentral vs. Grasshopper

RingCentral vs Grasshopper

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

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Comparison Table
The best in Pricing, Features & Customer Satisfaction
The third solution you didn’t know you needed
Customer voice

RingCentral vs Grasshopper

and How They Compare to CloudTalk

	RingCentral	Grasshopper	CloudTalk
Annual price overview (per user/per month)	Annual plans: $19.99 - $49.99	Annual plans: $26-$80	Annual plans: $25 - $50
Free trial	Yes - 14 days. Requires a credit card.	Yes - 7 days. Doesn’t require a credit card.	Yes - 14 days. Doesn't require a credit card.
Integrations	Standard includes basic integrations, such as Microsoft 365, Google Workspace or Slack.	Integrates with 8 external tools, including Zapier and Livechat.	40+ CRM, Helpdesk, E-commerce, Sales Automation, Business Intelligence, and other integrations. CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
Mobile application	Yes, compatible with both Android and iOS.	Yes, compatible with both Android and iOS.	Yes, compatible with both Android and iOS. Available in our Starter plan.
Min/Max amount of users	One user within all plans.	One user within all plans.	One user within all plans.
Extensions	Included in all plans.	Extensions available in all plans.	Up to 8-digit extensions with site codes from a Premium plan.
Click to Call	Does not mention this feature.	Does not feature click to call.	Yes, from a starter pack.
Call recording	Missing in Essential plan, on-demand in Standard.	Does not offer any call recording functionality.	Available in all plans.
Call tagging	Does not mention this feature.	Does not mention this feature.	Yes
Local numbers	Available as an add-on.	Local number available for all plans.	1 local number free for each plan.
Toll-free numbers	Does not mention this feature.	Toll-free numbers available for all plans.	Available in all plans.
Smart dialer	Does not mention this feature.	Does not mention this feature.	Yes, also offers predictive and power dialers.
Automated Call Distribution (ACD)	Does not mention this feature.	Does not mention this feature.	Yes
Open API	Does not mention this feature.	Yes	Yes
Customer support options	Offers live chat, community, online support case, and FAQ.	Customer support handled by the GoTo platform. Phone support + Knowledge Base available.	Customer support available 24/7. We offer email, phone, chat support, and an option of a dedicated account manager.

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RingCentral vs Grasshopper

Pricing: Which Service Fits Your Budget?

RingCentral

RingCentral has 4 plans that range in price from $19.99 at the cheapest to $49.99 at the most expensive, billed per user per month annually. If you’d rather pay month-to-month, those price points become $29.99 at the cheapest and $59.99 at the most expensive.

Grasshopper

Grasshopper, meanwhile, has monthly plans ranging in price from $26 at the cheapest and $80 at the most expensive.

Pricing winner:
Grasshopper

We’ve got to give this one to Grasshopper, as its services are significantly cheaper at every level.

Features: Which Service Fits Your Budget?

RingCentral

RingCentral’s unlimited video conferencing and visual voicemail perks stand out as being uniquely useful for customers.

Grasshopper

Grasshopper has impressive automated attendant and customizable hold music features.

Features winner:
RingCentral

This is a close one, but we’ll give RingCentral the edge thanks to its excellent call management features.

Customer Satisfaction: Which Service Has the Happiest Customers?

RingCentral

RingCentral earned an overall score of 3.9 out of 5 on G2 and a 4.3 out of 5 on Capterra.

Grasshopper

On G2, Grasshopper earned an overall review score of 4.4 out of 5. On Capterra, meanwhile, it scored a 4.1 out of 5

Customer Satisfaction winner: Grasshopper

Another close race! Grasshopper ekes out the win, though, on account of its higher aggregate score across the two review platforms.

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not convinced? Meet CloudTalk

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk compares to Grasshopper and RingCentral

While RingCentral offers 48 features and Grasshopper offers 16, we have you covered with 70 tools that can adapt to all of your business’ needs.

RingCentral comes up short when it comes to automation. Coincidently, this is something that CloudTalk excels in. How much time and energy would you be able to save simply by automating your case logging?

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Pricing: Transparent memberships for
businesses of any size

CloudTalk may be on the more expensive side – with plans ranging between $25 and $50 user/month paid annually, yet we offer high-end services that clearly demonstrate our value for price. For example, CloudTalk offers a fully customizable plan, so you can pay only for what you need.

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Features

Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

By using our Call Notes and Tags, your reps are better informed about customer’s calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

EXPLORE FEATURES

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4 more reasons to choose CloudTalk

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 minutes

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed data centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

Read our detailed comparison and choose your winner

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