Boost your call center performance with enterprise-level features from CallTools alternative

Increase your call center performance with CloudTalk, the budget-friendly yet powerful CallTools alternative.

Real-time analytics and rich reports for data-driven decisions

Predictive Dialer, Power Dialer, and Smart Dialer

After-call-work, Campaigns, Warm transfer, and other 100+ advanced features

The user-friendly interface within the desktop, dashboard, and Mobile app

Filled with intelligent features, made for easy use

CloudTalk vs. CallTools

	Cloudtalk	CallTools
Pricing	3 types of membership according to your needs. Plans start at $25 per user/ month, billed annually. Offers tailor-made options.	Price is available upon request.
Free trial	14-days of free trial with full onboarding. No credit card is required.	Does not offer a free trial
Platform	CloudTalk provides all platforms you may wish for. Desktop and mobile app, as well as a dashboard for your web browser.	Available only as a web application.
Integrations	Seamlessly integrate with 40+ most-used CRM and helpdesk systems like Salesforce, Hubspot, Pipedrive, Shopify, and Zoho CRM.	Integrates with Zoho Marketplace.
After call work	ACW feature allows your agents to complete all follow-up tasks after a call has ended. You can easily attach notes, tags, evaluations, or other information to each call.	Does not have after-call work features. Only offers an end call survey, which gathers customer feedback.
Voicemail drop	Lets your reps record and save their own voicemail messages. Once the rep reaches voicemail during an outbound call, he/she can select a message from the list of predefined recordings.	You can click-to-drop VM audio recordings.
Reporting	CloudTalk offers deep call center analytics for data-driven decisions. For example, call monitoring, agent reporting, emotional analytics, and custom reporting.	Offers reports with basic metrics.
Call notes and tagging	Assign a custom tag to each call. Use call notes for better organization and team performance. All notes can be exported with other contact details.	When Doesn't export contact notes with the contact names.
Call transfer	Transfer the client over to another line or agent within seconds. You can handle each call in a professional manner, without leaving the client on hold for ages.	Offers call transferring only within IVR.
International calling	Choose your local number from 140+ countries.	Does not offer international numbers.
Video/audio conferencing	Schedule conference calls easily in a couple of minutes and invite external contacts.	Does not offer a conferencing feature.

Comparison data is based on an analysis from Q2, 2022.

Looking for the right dialer?
CloudTalk offers plenty of them

Agile call routing to improve agents’ efficiency

Design your own call flow with CloudTalk. Use a warm transfer feature and hand calls over to other agents. Invite a third person to join a call with a 3-way calling tool. Need more? Automatic call distribution takes care of all the inbound calls and routes your customers to the most suitable agent.

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Data-driven decisions based on advanced analytics

See what is really happening in your call center and make data-driven decisions. With CloudTalk’s rich reporting options, you will be able to monitor agent performance, analyze call statistics and customer emotions, and even create custom reports with metrics of your choice. Furthermore, keep an eye on the current situation with the Wallboard.

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illustration how to provide excellent customer service MAIN

Personalized customer service for a better experience

Provide superior service with both call center and automated SMS messaging. Create a custom call flow. Send your customers personal messages or general notifications. Automatic text messages save time and facilitate the work of your agents.

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Take a quick tour through the CloudTalk interface

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Streamline your workflow. Create tasks directly from CloudTalk

Allow your agents to create tasks, tickets, or chats in your CRM, helpdesk, or e-commerce solution. That all directly in CloudTalk. It allows your agents to monitor and update tickets without having to leave the CloudTalk interface. Your calling processes will be even more productive, as your agents do not have to switch between multiple systems and can fully focus on the caller. Two-way automatic synchronization makes sure that your data is always up-to-date.

Be amazed by what you can do with over 30+ integration

Local phone numbers for your virtual call center

Expand your business with a virtual call center. We offer international phone numbers from 160+ countries, so you can work from anywhere in the world while maintaining a local presence.

Create your virtual call center within 5 minutes. No need to invest in phone hardware. All you need is a stable internet connection and a pair of headphones.

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Have a question you need answered?

If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at

united-kingdom-of-great-britain-and-northern-ireland-flag

+44 20 3868 0167

united-states-of-america-flag

+1 888-487-1675

australia-flag

+61 2 8311 6777

spain-flag

+34 911 98 79 28

germany-flag

+49 32 221099159

hello@cloudtalk.io

How does the free trial work?

Simply send us your contact information, and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.

Who is a user?

Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user, you can imagine your agent, supervisor, analyst, administrator, etc.

Can I change my subscription plan anytime?

Plans billed annually can only upgrade to a higher tier plan (e.g., From Essential to Expert). It’s not possible to downgrade annual billing.

Can I use CloudTalk for more activities?

Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system, or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. The interface is accessed through an encrypted SSL connection. You can read more on our page dedicated to Security.