Boost your call center performance with enterprise-level features from CallTools alternative
Increase your call center performance with CloudTalk, the budget-friendly yet powerful CallTools alternative.
Real-time analytics and rich reports for data-driven decisions
Predictive Dialer, Power Dialer, and Smart Dialer
After-call-work, Campaigns, Warm transfer, and other 100+ advanced features
The user-friendly interface within the desktop, dashboard, and Mobile app
Filled with intelligent features, made for easy use
CloudTalk vs. CallTools
Comparison data is based on an analysis from Q2, 2022.
Looking for the right dialer?
CloudTalk offers plenty of them
Agile call routing to improve agents’ efficiency
Design your own call flow with CloudTalk. Use a warm transfer feature and hand calls over to other agents. Invite a third person to join a call with a 3-way calling tool. Need more? Automatic call distribution takes care of all the inbound calls and routes your customers to the most suitable agent.
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Data-driven decisions based on advanced analytics
See what is really happening in your call center and make data-driven decisions. With CloudTalk’s rich reporting options, you will be able to monitor agent performance, analyze call statistics and customer emotions, and even create custom reports with metrics of your choice. Furthermore, keep an eye on the current situation with the Wallboard.
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Personalized customer service for a better experience
Provide superior service with both call center and automated SMS messaging. Create a custom call flow. Send your customers personal messages or general notifications. Automatic text messages save time and facilitate the work of your agents.
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Take a quick tour through the CloudTalk interface
Streamline your workflow. Create tasks directly from CloudTalk
Allow your agents to create tasks, tickets, or chats in your CRM, helpdesk, or e-commerce solution. That all directly in CloudTalk. It allows your agents to monitor and update tickets without having to leave the CloudTalk interface. Your calling processes will be even more productive, as your agents do not have to switch between multiple systems and can fully focus on the caller. Two-way automatic synchronization makes sure that your data is always up-to-date.
Be amazed by what you can do with over 30+ integration
Local phone numbers for your virtual call center
Expand your business with a virtual call center. We offer international phone numbers from 160+ countries, so you can work from anywhere in the world while maintaining a local presence.
Create your virtual call center within 5 minutes. No need to invest in phone hardware. All you need is a stable internet connection and a pair of headphones.
Have a question you need answered?
If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at