Boost your call center performance with enterprise-level features from CallTools alternative
Increase your call center performance with CloudTalk, the budget-friendly yet powerful CallTools alternative.
Real-time analytics and rich reports for data-driven decisions
Predictive Dialer, Power Dialer, and Smart Dialer
After-call-work, Campaigns, Warm transfer, and other 100+ advanced features
The user-friendly interface within the desktop, dashboard, and Mobile app
Filled with intelligent features, made for easy use
CloudTalk vs. CallTools
Cloudtalk
CallTools
Pricing
3 types of membership according to your needs. Plans start at $25 per user/ month, billed annually. Offers tailor-made options.
Price is available upon request.
Free trial
14-days of free trial with full onboarding. No credit card is required.
Does not offer a free trial
Platform
CloudTalk provides all platforms you may wish for. Desktop and mobile app, as well as a dashboard for your web browser.
Available only as a web application.
Integrations
Seamlessly integrate with 40+ most-used CRM and helpdesk systems like Salesforce, Hubspot, Pipedrive, Shopify, and Zoho CRM.
Integrates with Zoho Marketplace.
After call work
ACW feature allows your agents to complete all follow-up tasks after a call has ended. You can easily attach notes, tags, evaluations, or other information to each call.
Does not have after-call work features. Only offers an end call survey, which gathers customer feedback.
Voicemail drop
Lets your reps record and save their own voicemail messages. Once the rep reaches voicemail during an outbound call, he/she can select a message from the list of predefined recordings.
You can click-to-drop VM audio recordings.
Reporting
CloudTalk offers deep call center analytics for data-driven decisions. For example, call monitoring, agent reporting, emotional analytics, and custom reporting.
Offers reports with basic metrics.
Call notes and tagging
Assign a custom tag to each call. Use call notes for better organization and team performance. All notes can be exported with other contact details.
When Doesn't export contact notes with the contact names.
Call transfer
Transfer the client over to another line or agent within seconds. You can handle each call in a professional manner, without leaving the client on hold for ages.
Offers call transferring only within IVR.
International calling
Choose your local number from 140+ countries.
Does not offer international numbers.
Video/audio conferencing
Schedule conference calls easily in a couple of minutes and invite external contacts.
Does not offer a conferencing feature.
Comparison data is based on an analysis from Q2, 2022.
Looking for the right dialer? CloudTalk offers plenty of them
Design your own call flow with CloudTalk. Use a warm transfer feature and hand calls over to other agents. Invite a third person to join a call with a 3-way calling tool. Need more? Automatic call distribution takes care of all the inbound calls and routes your customers to the most suitable agent.
See what is really happening in your call center and make data-driven decisions. With CloudTalk’s rich reporting options, you will be able to monitor agent performance, analyze call statistics and customer emotions, and even create custom reports with metrics of your choice. Furthermore, keep an eye on the current situation with the Wallboard.
Provide superior service with both call center and automated SMS messaging. Create a custom call flow. Send your customers personal messages or general notifications. Automatic text messages save time and facilitate the work of your agents.
Streamline your workflow. Create tasks directly from CloudTalk
Allow your agents to create tasks, tickets, or chats in your CRM, helpdesk, or e-commerce solution. That all directly in CloudTalk. It allows your agents to monitor and update tickets without having to leave the CloudTalk interface. Your calling processes will be even more productive, as your agents do not have to switch between multiple systems and can fully focus on the caller. Two-way automatic synchronization makes sure that your data is always up-to-date.
Expand your business with a virtual call center. We offer international phone numbers from 160+ countries, so you can work from anywhere in the world while maintaining a local presence.
Create your virtual call center within 5 minutes. No need to invest in phone hardware. All you need is a stable internet connection and a pair of headphones.
Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.
What are your outbound call prices?
Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.
Who is a user?
Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.
How often can I change my billing plan?
Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.
How else can I use CloudTalk?
CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.
What about data safety?
The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.
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Support & Sales
Inbound
Outbound
Business system
Remote teams
E-commerce
IT
Financial Services
Health Care
Travel & Hospitality
Enterprise
Medium & Large
Small
HubSpot
Zendesk
Pipedrive
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