Boost your call center performance with enterprise-level features from CallTools alternative
Increase your call center performance with CloudTalk, the budget-friendly yet powerful CallTools alternative.
Real-time analytics and rich reports for data-driven decisions
Predictive Dialer, Power Dialer, and Smart Dialer
After-call-work, Campaigns, Warm transfer, and other 100+ advanced features
The user-friendly interface within the desktop, dashboard, and Mobile app
Filled with intelligent features, made for easy use
CloudTalk vs. CallTools
Comparison data is based on an analysis from Q2, 2022.
Looking for the right dialer?
CloudTalk offers plenty of them
Agile call routing to improve agents’ efficiency
Design your own call flow with CloudTalk. Use a warm transfer feature and hand calls over to other agents. Invite a third person to join a call with a 3-way calling tool. Need more? Automatic call distribution takes care of all the inbound calls and routes your customers to the most suitable agent.
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Data-driven decisions based on advanced analytics
See what is really happening in your call center and make data-driven decisions. With CloudTalk’s rich reporting options, you will be able to monitor agent performance, analyze call statistics and customer emotions, and even create custom reports with metrics of your choice. Furthermore, keep an eye on the current situation with the Wallboard.
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Personalized customer service for a better experience
Provide superior service with both call center and automated SMS messaging. Create a custom call flow. Send your customers personal messages or general notifications. Automatic text messages save time and facilitate the work of your agents.
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Take a quick tour through the CloudTalk interface
Streamline your workflow. Create tasks directly from CloudTalk
Allow your agents to create tasks, tickets, or chats in your CRM, helpdesk, or e-commerce solution. That all directly in CloudTalk. It allows your agents to monitor and update tickets without having to leave the CloudTalk interface. Your calling processes will be even more productive, as your agents do not have to switch between multiple systems and can fully focus on the caller. Two-way automatic synchronization makes sure that your data is always up-to-date.
Be amazed by what you can do with over 30+ integration
Local phone numbers for your virtual call center
Expand your business with a virtual call center. We offer international phone numbers from 160+ countries, so you can work from anywhere in the world while maintaining a local presence.
Create your virtual call center within 5 minutes. No need to invest in phone hardware. All you need is a stable internet connection and a pair of headphones.
Have a question you need answered?
If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at
How does the free trial work?
Simply send us your contact information, and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.
What are your outbound call prices?
Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.
Who is a user?
Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user, you can imagine your agent, supervisor, analyst, administrator, etc.
Can I change my subscription plan anytime?
Plans billed annually can only upgrade to a higher tier plan (e.g., From Essential to Expert). It’s not possible to downgrade annual billing.
Can I use CloudTalk for more activities?
Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system, or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.
What about data safety?
The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. The interface is accessed through an encrypted SSL connection. You can read more on our page dedicated to Security.