Improve Global Outreach

With the largest global coverage in the market, CloudTalk’s cloud phone system gives you a local presence anywhere in the world.

Trusted by 230 companies worldwide

Best Cloud Phone System

Start Calling in Minutes

With a cloud-based phone system, you just need an account to get started—you’ll be calling customers in just a few minutes.

Raise Global Pick-Up Rate

With 160+ international numbers available, you can contact overseas customers from a local number they’re familiar with.

Boost ROI With Integrations

Seamless integrations with favorite tools help you improve productivity and see a quick return on your investment.

Get Teams Started in Minutes

Consider a cloud phone system if easy setup and the chance to start calling in minutes is appealing to you. With no hardware to install, you won’t even need an IT team. Just add users and phone numbers, and manage them as needed.

The user interface is intuitive, and the setup was quick and painless. Our team members were up and running with their own phone numbers in no time. The call quality is crystal clear, and we’ve had no issues with dropped calls or connectivity.

Nencho P., mid-market customer

Build Trust Around the World

Boost your global customers’ trust by calling them from a local number. CloudTalk provides a best-in-market selection of international numbers—as well as delivering stellar sound quality anywhere in the world.

When using our previous solution, people used to complain about poor sound quality. We also had to use a single phone number and people didn’t answer unknown phone numbers from abroad. That slowed us down. Before we started to use CT, we barely got 7,000 calls per year. Today, it’s almost 120,000. We spend around 100,000 minutes per quarter on phone calls, using 35 international numbers.

Alena Pirkovska, Customer Service Team Lead at Boataround

Integrate With CRMs to Improve Response Time

Sync data automatically by integrating CloudTalk with your preferred CRM. Agents can easily access customer information as soon as a call comes in, helping them respond faster and provide a more personalized experience.

CloudTalk’s integration with other business tools such as CRM and helpdesk software enhances the user experience by providing a seamless workflow for customer interactions. The platform also supports integration with third-party apps, enabling you to customize the platform to suit your specific business needs.

Suki R., SDR / Account Management at Document360

Amplify Human Potential

CloudTalk’s AI-powered insights save you hours of work every week. Automate processes, identify customer preferences and assess the effectiveness of your CX strategies easily. Leverage AI to truly get to know your business.

Amplify
Human Potential

CloudTalk’s AI-powered insights save you hours of work every week. Automate processes, identify customer preferences and assess the effectiveness of your CX strategies easily. Leverage AI to truly get to know your business.

Plans worth every dollar

Starter

$25

$34

/ month

Per user/month. Billed annually.

Per user/month. Billed monthly.


What’s included?
  • Unlimited inbound & intracompany calls

    Free inbound calling is unavailable for toll-free numbers & some high-cost countries.

  • International numbers (160+ countries)
  • Softphone for desktop, iOS, Android
  • Call recording
  • Click to call, Automated call distribution & Unlimited call queuing
  • Email & Chat support
  • Unlimited domestic calling within US & Canada

    Domestic minutes apply to calls within the US and Canada. Contact us to apply.

  • Unlimited inbound & intracompany calls

    Free inbound calling is unavailable for toll-free numbers & some high-cost countries.

  • International numbers (160+ countries)
  • Softphone for desktop, iOS, Android
  • Call recording
  • Click to call, Automated call distribution & Unlimited call queuing
  • Email & Chat support
  • 500 outbound minutes per user/month domestic

    Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.

  • Unlimited inbound & intracompany calls

    Free inbound calling is unavailable for toll-free numbers & some high-cost countries.

  • International numbers (160+ countries)
  • Softphone for desktop, iOS, Android
  • Call recording
  • Click to call, Automated call distribution & Unlimited call queuing
  • Email & Chat support
Essential

$30

$39

/ month

Per user/month. Billed annually.


What’s included?
  • All Starter features, plus…
  • 24/7 live human support
  • Advanced real-time analytics with unlimited history
  • Integrations to other systems & API
  • IVR, Skill-based routing, AI Smart queueing
  • Global SMS / MMS messages
  • Unlimited concurrent calls
  • Workflow Automation
  • All Starter features, plus…
  • Unlimited domestic calling within US & Canada

    Domestic minutes apply to calls within the US and Canada. Contact us to apply.

  • 24/7 live human support
  • Advanced real-time analytics with unlimited history
  • Integrations to other systems & API
  • IVR, Skill-based routing, AI Smart queueing
  • Global SMS / MMS messages
  • Unlimited concurrent calls
  • Workflow Automation
  • All Starter features, plus…
  • 1,000 outbound minutes per user/month domestic

    Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.

  • 24/7 live human support
  • Advanced real-time analytics with unlimited history
  • Integrations to other systems & API
  • IVR, Skill-based routing, AI Smart queueing
  • Global SMS / MMS messages
  • Unlimited concurrent calls
  • Workflow Automation

Popular

Expert

$50

$69

/ month

Per user/month. Billed annually.

Per user/month. Billed monthly.


What’s included?
  • All Essential features, plus…
  • 24/7 live agent support (incl. phone)
  • Salesforce integrations
  • Advanced support features

    Including Smart detection of resolved missed calls, Callback, VIP Queues and many others

  • Advanced sales features (Power dialer, Smart dialer)
  • Live call monitoring & wallboards
  • Mandatory call tagging
  • WhatsApp
  • Single Sign-On (SSO)
  • All Essential features, plus…
  • Unlimited domestic calling within US & Canada

    Domestic minutes apply to calls within the US and Canada. Contact us to apply.

  • 24/7 live agent support (incl. phone)
  • Salesforce integrations
  • Advanced support features

    Including Smart detection of resolved missed calls, Callback, VIP Queues and many others

  • Advanced sales features (Power dialer, Smart dialer)
  • Live call monitoring & wallboards
  • Mandatory call tagging
  • WhatsApp
  • Single Sign-On (SSO)
  • All Essential features, plus…
  • Unlimited outbound calls domestic (landline and mobile)

    Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.

  • 24/7 live agent support (incl. phone)
  • Salesforce integrations
  • Advanced support features

    Including Smart detection of resolved missed calls, Callback, VIP Queues and many others

  • Advanced sales features (Power dialer, Smart dialer)
  • Live call monitoring & wallboards
  • Mandatory call tagging
  • WhatsApp
  • Single Sign-On (SSO)
Custom

Contact us
for tailor-made offer


What’s included?
  • All Expert features, plus…
  • Unlimited worldwide call packages
  • Custom onboarding & Priority support
  • Custom reporting
  • Enterprise-level security
  • Developer support
  • SLA
  • All Expert features, plus…
  • Unlimited worldwide call packages
  • Custom onboarding & Priority support
  • Custom reporting
  • Enterprise-level security
  • Developer support
  • SLA
  • All Expert features, plus…
  • Unlimited worldwide call packages
  • Custom onboarding & Priority support
  • Custom reporting
  • Enterprise-level security
  • Developer support
  • SLA
AI Conversation
Intelligence

$19

$19

/ month

Early bird price per agent/month.

Early bird price per agent/month.


What’s included?
  • Topic Extraction
  • Call Transcription
  • Automatic Summaries & Tags
  • Talk/Listen Ratio
  • Sentiment Analysis
  • Trending Topics Coming Soon
  • Transcript Keyword Search Coming Soon
  • CRM Integration Coming Soon
  • Keyword Monitoring Coming Soon
  • Call Scoring Coming Soon

More Benefits of Our
Cloud-Based Phone System

Improve KPIs With Built-In Analytics

Our analytics provide a 360° view of important data, letting you make better informed decisions and optimize performance.

Allow Your Teams to Work Remotely

CloudTalk is accessible from anywhere, anytime, on any device. Monitor and train your workforce without being tied to a physical office.

Access Top Customer Support 24/7

Get your issue addressed within seconds. Customer support is active 24 hours a day, seven days a week, with <1 minute response rate.

FAQs

How Does a Cloud-Based Phone System Work?

If you’re considering updating your comms technology, you’ll probably be asking “how does a cloud phone system work?”
Cloud phone systems are hosted in the cloud by your chosen provider, which means you don’t need any hardware on your premises—and all users can access the system from anywhere. You just pay a monthly subscription that includes calling and a host of other handy features.
These systems use VoIP (Voice over Internet Protocol) to enable communications to take place via the internet. The way you make and receive calls isn’t too different, except that you can use any connected device rather than just a fixed landline phone.

What Are Must-Have Cloud Phone System Features?

Every cloud phone system will have slightly different features, but there are some that you just can’t do without. For example, advanced call management, including IVR menus and intelligent call routing to get customers to the right agent every time.

You’ll also need automation, such as the ability to set up custom workflows for repetitive tasks. Automatic call transcriptions and summaries are ideal time-savers, along with a power dialer to help agents make more calls. With AI-powered tools like sentiment analysis, you can find out what customers are really thinking.

Built-in analytics is another essential, giving you real-time insights into everything from employee performance to call metrics. You’ll be able to see areas for improvement and make accurate predictions to help with budgeting and scheduling.

Integrations can also be thought of as among the best features of a cloud phone system. The modern technology is a perfect fit for the other digital tools your business uses, from CRMs to ticketing to workforce management. No more time wasted on toggling between apps.

What Else Makes for a Great Cloud Phone System for Small Business?

Cloud phone systems for small business need to be easy to set up, use, and manage—you don’t want to spend hours figuring out how it all works. Great cloud phone system providers enable you to get up and running quickly, and to add (or remove) new users and numbers whenever you need to.
Even with simple setup and administration, it’s important to have robust customer support from your vendor. Look for 24/7 availability and speedy response times. Other valuable elements include superb call quality and reliability, and good security to keep you safe and compliant.
The best cloud phone system for small business is one that fits your budget and your needs. Check the pricing plans and the features carefully to make sure the system is right for your business.

What Are the Main Differences Between On-Premises and Cloud Phone Systems?

One of the key differences is cost. On-premises phone systems are expensive, requiring physical infrastructure and ongoing maintenance. If you’re still having the VoIP vs landlines debate, be aware that old tech makes for high calling costs, too—especially for international calls.
With a cloud phone system, your provider owns and maintains the infrastructure, which runs on your existing internet connection. You pay a monthly fee for the software (CloudTalk’s plans start at $25 per user, per month) with no upfront costs or lengthy contracts. Calling costs are much lower, and most vendors offer unlimited calling.
You’ll also save money through improved efficiency, as cloud phone systems come with advanced features for handling calls and automating processes. There’s no need for desk phones (unless you want them), because you can use computers or mobile devices—including employees’ own devices if you have a BYOD policy.
Another advantage of using a cloud-based phone system is that it’s so flexible and scalable, compared to on-premises. Team members can access the platform remotely, while virtual phone numbers give you a “local” presence anywhere. It’s easy to add or remove users, or switch to a different pricing plan as you grow.

What Is VoIP and How Is It Related to Cloud Phone Systems?

VoIP stands for Voice over Internet Protocol, a type of communications technology that transmits calls via the internet instead of traditional wires or cables. 
To put it simply, VoIP converts analog signals (your voice) into digital “packets” for transmission, turning these back into analog at the recipient’s end so they can understand what you’re saying.
Because VoIP uses the internet, you don’t need hardwired phone connections—and your phone number isn’t tied to one location. Cloud phone systems run on VoIP, enabling you to make and receive phone calls from any connected device.
It is possible to have an on-premises VoIP system, but you’d have to host and maintain the equipment yourself. When you’re choosing VoIP systems, the cloud-based version is definitely the hassle-free option

How Do You Set Up a Cloud Phone System?

If you’re wondering how to set up a cloud phone system, it’s not rocket science. All you need to do is choose your vendor and pricing plan and set up an account. Most providers have walk-throughs or demos you can watch. Then you can get started on adding users and phone numbers, and customizing automated workflows.

Can I Use a Cloud Phone System on a Mobile Phone or Tablet?

Yes, absolutely! That’s the beauty of a cloud-based phone system for business—you can access it from anywhere, and that includes mobile devices. CloudTalk has apps for iOS and Android smartphones, so remote or in-the-field employees can tap into the same tools and data as their office-based colleagues.
As long as you have a reliable internet connection, you’re good to go. Plus, nobody has to give out their personal cell number, as you can just use your virtual business number(s) across all devices.

CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.

Schedule a demo today and find out for yourself.