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IT & Operations
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Customer support
Company-wide
Software & Tech
Financial Services
Professional services
Education & E-learning
Remote teams
Business phone system
Calling for HubSpot
Micro Business
Small businesses
Medium & Large businesses
Zendesk
Pipedrive
Plecto
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Crisp Cloud Phone Calls
at Scale
Make crystal-clear calls without breaking the bank. With AI, turn conversations into actionable insights, and scale your call center operations to ensure every customer interaction remains sharp and professional.
Trusted by 230 companies worldwide
Cost Comparison for VoIP
Company
Pricing & plans
Top features
Reviews
More details
CloudTalk
4 plans, $25 – $50 per user/month billed annually. The price of a Custom plan is available upon request
Power dialer, International numbers, Call flow designer, IVR, Click to Call
Cisco Unified Communications Manager
Plans start at $25. For Enterprisepricing, you’ll need to reach out to the sales team directly
Unified Communications Manager that allows employees to share information in a single, consolidated workspace, and Automated chat summaries for agents
Avaya
3 plans, $25 – $40 per user/month, or $20 – $35, if billed annually
Local and Toll-free Numbers, Automatic Call Recordings, and Speech-to-Text
Grasshopper
$21 – $80 per user/month billed annually
Call Forwarding, Voicemail Transcription, Sms Messaging, Virtual Receptionist, and Custom Greetings
RingCentral Contact Center
3 plans, $20 – $35 per user/month billed annually
Real-time Metrics, Voicemail
Transcriptions, SMS
International Numbers
Conference Calls
8×8 Contact Center
6 plans, $15 – $140 per month / per month billed monthly
Analytics, Smart Dialer, Click to Call, Call Recording, Workforce Management
Microsoft Teams
3 plans, $8 – $57 per user/month billed annually
Call Recording, Call Transcription, Auto-Attendant, Emergency Calling
Verizon Connect
1 – 5 VoIP lines, $0 – $35 per line/month. Pricing is based on contract and associated internet/device bundles
Call Park, Auto-Attendant, Hunt Group, Business Continuity, Visual Voicemail, Shared Call Appearance
Zoom Contact Center
Quote-based pricing, add-ons available from $60 per year
Contact Center Analytics, Outbound Video Calls, Active Engagement Assignments
Twillio
Offers many different pricing models. For example, Twilio Flex costs $1 per hour per active user or a $150 flat rate per user/month.
Open API, Click to Call, Call Recording, One free local number per plan
Vonage Business Communications
3 quote-based plans
Phone calls&Messages, Auto-attendant, Voice&Video, Conferencing, Call Forwarding
Cloud Phone System Pricing Explained
Cloud phone pricing that scales with your business needs. Tiered packages, from essential to custom,
to fine-tune your phone setup.
User Count
Transparent cloud phone pricing that adapts to any team size. Our flexible plans let you optimize user count, so you never pay for unused capacity.
Feature Set
We’ve designed our tiers to balance advanced functionalities with cost-effectiveness, so you can choose the best plan.
Call Volume
Handle high-volume operations without compromising call quality. Our team can help you accommodate fluctuating demand.
Grow Your Team, Not Your Costs
The average monthly cost for a cloud phone system falls between $25 and $35 per user, but this can vary. CloudTalk’s user-based pricing model is designed with your business growth in mind. Whether you’re a startup of 10 or a bustling enterprise of 500, our platform adapts to your needs, keeping your business communication costs lean.
It is the best VoIP call service that any company can count on, the calls are of very good quality, the services are very stable and the POST-sale service is the best, they are people who are always ready for any request or concern.
Features That Drive Success
Our features evolve with your ambitions. The plans are packed with essentials like Smart Call Routing, intuitive Call Management, and seamless Integrations with your favorite tools. As you climb our tier ladder, you advanced capabilities like AI-powered Analytics and Call Summaries that turn every phone call into a wealth of actionable data. All of that without breaking the bank.
Unlike other VoIP systems we’ve used, such as AirCall or Dialpad, CloudTalk genuinely listens to your queries. None of this fake – “We appreciate your feedback.”… Instead, CloudTalk listens to you, goes off, and does it – GREAT!
Volume-Friendly Pricing That Makes Sense
CloudTalk offers a range of plans designed to match your unique call patterns. We ensure crystal-clear quality whether you’re handling 50 calls a day or 5,000. For businesses with unpredictable usage, the Expert and Custom plans adapt to your busiest periods, providing you with the tools, coverage, and peace of mind your contact center needs to thrive.
CloudTalk’s essential benefit is its unparalleled flexibility in handling our requests. Whether we needed new numbers, verified caller ID or setting up number porting, they made it incredibly easy and efficient. Their streamlined processes and quick response times saved us a lot of time and resources, allowing us to focus on our core business operations.
Ibrahim Imam, Co-Founder at PlanRadar
Plans worth every dollar
Starter
$25
$34
/ month
Per user/month. Billed annually.
Per user/month. Billed monthly.
What’s included?
- Unlimited inbound & intracompany calls
Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
- International numbers (160+ countries)
- Softphone for desktop, iOS, Android
- Call recording
- Click to call, Automated call distribution & Unlimited call queuing
- Email & Chat support
- Unlimited domestic calling within US & Canada
Domestic minutes apply to calls within the US and Canada. Contact us to apply.
- Unlimited inbound & intracompany calls
Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
- International numbers (160+ countries)
- Softphone for desktop, iOS, Android
- Call recording
- Click to call, Automated call distribution & Unlimited call queuing
- Email & Chat support
- 500 outbound minutes per user/month domestic
Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
- Unlimited inbound & intracompany calls
Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
- International numbers (160+ countries)
- Softphone for desktop, iOS, Android
- Call recording
- Click to call, Automated call distribution & Unlimited call queuing
- Email & Chat support
Essential
$30
$39
/ month
Per user/month. Billed annually.
Per user/month. Billed monthly.
What’s included?
- All Starter features, plus…
- 24/7 live human support
- Advanced real-time analytics with unlimited history
- Integrations to other systems & API
- IVR, Skill-based routing, AI Smart queueing
- Global SMS / MMS messages
- Unlimited concurrent calls
- Workflow Automation
- All Starter features, plus…
- Unlimited domestic calling within US & Canada
Domestic minutes apply to calls within the US and Canada. Contact us to apply.
- 24/7 live human support
- Advanced real-time analytics with unlimited history
- Integrations to other systems & API
- IVR, Skill-based routing, AI Smart queueing
- Global SMS / MMS messages
- Unlimited concurrent calls
- Workflow Automation
- All Starter features, plus…
- 1,000 outbound minutes per user/month domestic
Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
- 24/7 live human support
- Advanced real-time analytics with unlimited history
- Integrations to other systems & API
- IVR, Skill-based routing, AI Smart queueing
- Global SMS / MMS messages
- Unlimited concurrent calls
- Workflow Automation
Popular
Expert
$50
$69
/ month
Per user/month. Billed annually.
Per user/month. Billed monthly.
What’s included?
- All Essential features, plus…
- 24/7 live agent support (incl. phone)
- Salesforce integrations
- Advanced support features
Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
- Advanced sales features (Power dialer, Smart dialer)
- Live call monitoring & wallboards
- Mandatory call tagging
- Single Sign-On (SSO)
- All Essential features, plus…
- Unlimited domestic calling within US & Canada
Domestic minutes apply to calls within the US and Canada. Contact us to apply.
- 24/7 live agent support (incl. phone)
- Salesforce integrations
- Advanced support features
Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
- Advanced sales features (Power dialer, Smart dialer)
- Live call monitoring & wallboards
- Mandatory call tagging
- Single Sign-On (SSO)
- All Essential features, plus…
- Unlimited outbound calls domestic (landline and mobile)
Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
- 24/7 live agent support (incl. phone)
- Salesforce integrations
- Advanced support features
Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
- Advanced sales features (Power dialer, Smart dialer)
- Live call monitoring & wallboards
- Mandatory call tagging
- Single Sign-On (SSO)
Custom
Contact us
for tailor-made offer
What’s included?
- All Expert features, plus…
- Unlimited worldwide call packages
- Custom onboarding & Priority support
- Custom reporting
- Enterprise-level security
- Developer support
- SLA
- All Expert features, plus…
- Unlimited worldwide call packages
- Custom onboarding & Priority support
- Custom reporting
- Enterprise-level security
- Developer support
- SLA
- All Expert features, plus…
- Unlimited worldwide call packages
- Custom onboarding & Priority support
- Custom reporting
- Enterprise-level security
- Developer support
- SLA
AI Conversation
Intelligence
$19
$19
/ month
Early bird price per agent/month.
Early bird price per agent/month.
What’s included?
- Topic Extraction
- Call Transcription
- Automatic Summaries & Tags
- Talk/Listen Ratio
- Sentiment Analysis
- Trending Topics
- Transcript Keyword Search Coming Soon
- CRM Integration
- Keyword Monitoring Coming Soon
- Call Scoring Coming Soon
Decoding Your Cloud Phone Costs
Subscription Costs
CloudTalk’s plans start at $25 per user monthly for our Starter tier, which includes core features like call recording and click-to-talk.
Our Essential tier, at $30 per user monthly, unlocks advanced analytics and integrations. For power users, our Custom tier offers bespoke solutions, unlimited calling, and technical support.
Number of Users
Your team size directly impacts costs. With CloudTalk, adding a new user and phone numbers is seamless.
We offer volume discounts for larger teams. For instance, businesses with 50+ users may see substantial cost reductions.
Installation Costs
Say goodbye to hefty setup fees. CloudTalk’s cloud-based system means minimal installation costs. Most businesses are up and running within hours, not days.
Our team provides free onboarding support, ensuring a smooth transition.
Maintenance Costs
We’ve eliminated traditional maintenance headaches. Your subscription includes regular updates, security patches, and system upgrades.
There are no surprise bills or downtime for maintenance. Our 24/7 customer support team handles any issues, keeping your system running smoothly.
Understanding the Full Cost Picture
Hardware Costs
CloudTalk eliminates hardware expenses entirely. Users only need their existing devices – a computer, smartphone, or tablet – and a headset.
Type of System
As a pure cloud solution, there is no server maintenance or hardware upgrades. Your subscription covers everything you need to start calling
Call Volume
With CloudTalk, geography doesn’t dictate performance. International calling rates apply, but with our competitive pricing, cost saving is a given.
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
See customer story
"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
See customer story
"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
See customer story
FAQs
Where Do You Get a Hosted VoIP Phone System?
Right here at CloudTalk. We provide fully hosted VoIP system solutions tailored to businesses of all sizes. Sign up online or speak with our sales team to get started quickly.
Do You Need a Subscription for VoIP?
Yes, CloudTalk operates on a subscription model. This ensures you always have access to the latest features and support without large upfront costs.
Why Is VoIP Cheaper Than a Normal Telephone Call?
A VoIP service uses an internet protocol instead of traditional desk phone lines. This reduces costs significantly compared to a traditional phone provider, allowing us to offer competitive rates to our customers.
What is the best cloud-based phone system for small businesses?
While we’re biased, CloudTalk is designed to meet small business needs perfectly, especially if you compare it with a traditional phone system. Our scalable plans, rich feature set, and competitive pricing make us an ideal choice for growing companies.
How much is a VoIP phone per month?
With CloudTalk, plans start at $25 per user monthly if you pay yearly. Remember, you don’t need a special VoIP phone or VoIP provider—just use your existing devices or a mobile app. Your subscription covers all the software and services you need.
How Long-Term Commitments Affect VoIP Costs?
Long-term commitments can affect VoIP costs in several ways. For instance, businesses that opt for longer contract durations often benefit from reduced monthly costs and may even receive additional services or upgrades. These price reductions and perks can provide significant cost savings in the long run, making long-term contracts an attractive option for business owners looking to maximize their budgets.
Is it worth switching to VoIP?
Certainly! Switching to VoIP for your business offers several benefits:
Cost Savings: VoIP systems are cheaper than traditional phones, with lower upfront costs and reduced long-term expenses.
Mobility: VoIP enables calls from anywhere with internet access, promoting remote work and business continuity during disruptions.
Scalability: VoIP systems adjust easily to business size changes without costly upgrades.
Versatility: VoIP offers various features like video calling and conferencing beyond traditional phones.
Flexibility: VoIP systems are easy to customize without extra expenses.
CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.
Schedule a demo today and find out for yourself.
