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A Complete Cloud PBX Pricing Overview
Looking for a great Cloud PBX system but concerned about fees? Discover our comprehensive pricing breakdown and compare the best providers to make an informed decision today.
Trusted by 230 companies worldwide
Cost Comparison for Cloud PBX
Comparison
Pricing and plans
Top features
Best for
CloudTalk
4 plans, $25 – $50 per user/month billed annually. The price of a Custom plan is available upon request
Power dialer
International numbers
Call flow designer
IVR
Click to Call
Businesses of all sizes in need of multichannel business calling software for inbound and outbound teams.
Avoxi
2 paid plans, $24.99- $49.99 per user/month billed annually. There is also a one-time onboarding fee of $25 per license
Call monitoring and recording, Call forwarding, Click-to-Call
Companies looking to expand their global reach.
RingCentral
3 plans, $20 – $35 per user/month billed annually
Real-time Metrics
Voicemail
Transcriptions
SMS
International Numbers
Conference Calls
Enterprises in need of omnichannel experience, as well as lead qualification, management, collaboration, and performance tools.
Nextiva
3 plans, $18.95 – $32.95 per user/month billed annually
Video Conferencing
Call Recording
Call Routing
Workflow Capability
Automated Attendants
Businesses who need a robust, secure and reliable enterprise phone system that works across every device.
8×8
Not specified on their website.
Analytics
Smart Dialer
Click to Call
Call Recording
Workforce Management
Remote inbound customer support centers.
Microsoft Teams
3 plans, $4 – $12,50 per user/month
One-to-One Chat, Group Chat, Contact Cearch, Conversation Cearch, and Activity Feed
Cloud-based solution designed for business communications to help teams manage chat, meet, file sharing, team discussions, and more.
Vonage
3 quote-based plans
Phone calls&Messages
Auto-attendant
Voice&Video Conferencing
Call Forwarding
Small, medium, and enterprise-level businesses that need a scalable, easy-to-use VoIP platform with a wide array of solutions.
Zoom Contact Center
Quote-based pricing, add-ons available from $60 per year
Contact Center Analytics
Outbound Video Calls
Active Engagement Assignments
Zoom users seeking a contact center solution with a familiar interface and features.
Cloud PBX Pricing Explained
Number of Extensions
Each user typically needs one unique extension number or identifier. Additional features can be added per extension, increasing price.
Internet Connectivity
Stable broadband is necessary for a virtual PBX. A dedicated broadband connection for voice services is recommended for optimal quality.
Setup&Features Costs
Virtual PBX setups can use smartphones and PC/MAC apps to cut hardware costs. Desk phones usually increase the price.
What Is a Cloud PBX?
PBX, or Private Branch Exchange, is a system that enables call routing and distribution within traditional call centers or call center software.
On-premise PBX requires a slew of physical wires, cables, and other pieces of hardware in order to function properly. On the other hand, Call Center Software leverages VoIP technology to remove the need for any on-premise equipment, freeing up your team to conduct business from wherever they might be located.
Cloudtalk has a very good UI and is very stable. The call quality was good, too. Overall, it’s a very good package. The setup was simple and quick. The support was very helpful when we had some queries regarding the implementation in our company. It has all the integrations we wanted, including the CRM we use. Cloudtalk is the kind of tool that will make a big difference on your workflow daily.
How Much Does Cloud PBX Cost?
Cloud PBX systems usually charge per user or extension, with monthly fees ranging from $5 to $30 per user. Extra features like mobile apps, call recording, and number porting may be free or cost up to $20 per user monthly. Pricing varies based on user count, features, and provider.
CloudTalk is simple to use with intuitive features that are easy to grasp and start using. They have an affordable pricing scheme that takes no time to get started. Their customer support team is superb and helpful and always gets us working again.
Factors That Affect Cloud PBX Pricing
Traditional PBX systems: They cost around $1000 per seat, varying with system size. Companies with over 100 people might get discounts, but the central “Cabinet” can cost up to $10,000.
Cloud-based PBX: Opting for these systems saves on hardware costs. Headsets cost $500-$1500, depending on team size. Licensing fees can be up to $1000.
CloudTalk’s essential benefit is its unparalleled flexibility in handling our requests. Whether we needed new numbers, verified caller ID, or setting up number porting, they made it incredibly easy and efficient. Their streamlined processes and quick response times saved us a lot of time and resources, allowing us to focus on our core business operations
Expansion
Regardless of whether you’re using a traditional or Cloud-based PBX system, you’re likely hoping to grow your business in the future. When the time comes to enter international markets, virtual numbers become a virtual must, and VoIP providers have you covered.
CloudTalk’s international numbers start at $6 apiece. You can choose from 160+ numbers – the highest figure on the market. You’ll be able to purchase as many numbers as you like – even on our Starter plan.
I can have several international phone numbers in my smartphone without being attached to any particular place. This is a lifesaver for our cross-country operations.
Plans worth every dollar
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
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"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
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"CloudTalk’s AI has cut our call quality analysis from 2 hours to 20 minutes daily and reduced mis-targeted leads by 24%, allowing us to focus on strategic growth."
Sara Konickova Sales Ops Manager
See customer story
FAQs
How much does it cost to install a PBX system?
The cost of installing a PBX phone system varies widely. On-premise systems have initial hardware and installation costs ranging from $1,000 to $5,000, with ongoing monthly maintenance of $500 to $750. On the other hand, hosted PBX or cloud systems have no upfront costs and charge $20 to $50 per user monthly, including maintenance. Factors such as the number of users, phone types, and additional features influence overall costs, making it crucial to compare providers for the best fit.
What is the difference between cloud PBX and PBX?
A PBX system is a private telephone network businesses use to manage internal calls and connect to external phone lines. Cloud PBX is a PBX system that works via the internet, requiring no physical hardware on-site. In contrast, traditional PBX systems are on-premises and rely on physical hardware and infrastructure. Cloud PBX offers flexibility and scalability and often lowers initial costs with monthly subscriptions, whereas traditional PBX requires upfront investment in hardware and ongoing maintenance.
What are some benefits of cloud PBX solutions?
Some benefits of cloud PBX solutions include:
– Scalability: Easily add or remove users and features as needed.
– Cost-effectiveness: Lower upfront costs with predictable monthly fees.
– Flexibility: Access features and make calls from anywhere with internet connectivity.
– Reliability: Redundant systems and automatic updates ensure high uptime and security.
CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.
Schedule a demo today and find out for yourself.
