A Complete Cloud PBX Pricing Overview
Looking for a great Cloud PBX system but concerned about fees? Discover our comprehensive pricing breakdown and compare the best providers to make an informed decision today.
Industry average
$45.00Per user monthly
Average price is based on 30 main competitors pricings.
Highest price
$175.00Per user monthly
The highest price is based on 30 main competitors pricings.
- Unlimited inbound & intracompany calls
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Cost Comparison for Cloud PBX
| Comparison | Pricing and plans | Top features | Best for |
|---|---|---|---|
| CloudTalk | 4 plans, $25 – $50 per user/month billed annually. The price of a Custom plan is available upon request | Power dialer International numbers Call flow designer IVR Click to Call | Businesses of all sizes in need of multichannel business calling software for inbound and outbound teams. |
| Avoxi | 2 paid plans, $24.99- $49.99 per user/month billed annually. There is also a one-time onboarding fee of $25 per license | Call monitoring and recording, Call forwarding, Click-to-Call | Companies looking to expand their global reach. |
| RingCentral | 3 plans, $20 - $35 per user/month billed annually | Real-time Metrics Voicemail Transcriptions SMS International Numbers Conference Calls | Enterprises in need of omnichannel experience, as well as lead qualification, management, collaboration, and performance tools. |
| Nextiva | 3 plans, $18.95 - $32.95 per user/month billed annually | Video Conferencing Call Recording Call Routing Workflow Capability Automated Attendants | Businesses who need a robust, secure and reliable enterprise phone system that works across every device. |
| 8×8 | Not specified on their website. | Analytics Smart Dialer Click to Call Call Recording Workforce Management | Remote inbound customer support centers. |
| Microsoft Teams | 3 plans, $4 - $12,50 per user/month | One-to-One Chat, Group Chat, Contact Cearch, Conversation Cearch, and Activity Feed | Cloud-based solution designed for business communications to help teams manage chat, meet, file sharing, team discussions, and more. |
| Vonage | 3 quote-based plans | Phone calls&Messages Auto-attendant Voice&Video Conferencing Call Forwarding | Small, medium, and enterprise-level businesses that need a scalable, easy-to-use VoIP platform with a wide array of solutions. |
| Zoom Contact Center | Quote-based pricing, add-ons available from $60 per year | Contact Center Analytics Outbound Video Calls Active Engagement Assignments | Zoom users seeking a contact center solution with a familiar interface and features. |
Cloud PBX Pricing Explained
Number of Extensions
Each user typically needs one unique extension number or identifier. Additional features can be added per extension, increasing price.
Internet Connectivity
Stable broadband is necessary for a virtual PBX. A dedicated broadband connection for voice services is recommended for optimal quality.
Setup&Features Costs
Virtual PBX setups can use smartphones and PC/MAC apps to cut hardware costs. Desk phones usually increase the price.
What Is a Cloud PBX?
PBX, or Private Branch Exchange, is a system that enables call routing and distribution within traditional call centers or call center software.
On-premise PBX requires a slew of physical wires, cables, and other pieces of hardware in order to function properly. On the other hand, Call Center Software leverages VoIP technology to remove the need for any on-premise equipment, freeing up your team to conduct business from wherever they might be located.
Cloudtalk has a very good UI and is very stable. The call quality was good, too. Overall, it's a very good package. The setup was simple and quick. The support was very helpful when we had some queries regarding the implementation in our company. It has all the integrations we wanted, including the CRM we use. Cloudtalk is the kind of tool that will make a big difference on your workflow daily.
Software Developer at a Mid-Sized Business
How Much Does Cloud PBX Cost?
Cloud PBX systems usually charge per user or extension, with monthly fees ranging from $5 to $30 per user. Extra features like mobile apps, call recording, and number porting may be free or cost up to $20 per user monthly. Pricing varies based on user count, features, and provider.
CloudTalk is simple to use with intuitive features that are easy to grasp and start using. They have an affordable pricing scheme that takes no time to get started. Their customer support team is superb and helpful and always gets us working again.
Factors That Affect Cloud PBX Pricing
Traditional PBX systems: They cost around $1000 per seat, varying with system size. Companies with over 100 people might get discounts, but the central "Cabinet" can cost up to $10,000.
Cloud-based PBX: Opting for these systems saves on hardware costs. Headsets cost $500-$1500, depending on team size. Licensing fees can be up to $1000.
CloudTalk’s essential benefit is its unparalleled flexibility in handling our requests. Whether we needed new numbers, verified caller ID, or setting up number porting, they made it incredibly easy and efficient. Their streamlined processes and quick response times saved us a lot of time and resources, allowing us to focus on our core business operations
Co-Founder at PlanRadar
Expansion
Regardless of whether you’re using a traditional or Cloud-based PBX system, you’re likely hoping to grow your business in the future. When the time comes to enter international markets, virtual numbers become a virtual must, and VoIP providers have you covered.
CloudTalk's international numbers start at $6 apiece. You can choose from 160+ numbers – the highest figure on the market. You'll be able to purchase as many numbers as you like – even on our Starter plan.
I can have several international phone numbers in my smartphone without being attached to any particular place. This is a lifesaver for our cross-country operations.
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What real users are saying
The inside scoop from actual CloudTalk customers.
From 20-Minute Waits to 3-Minute Service
“With CloudTalk, we dropped our missed calls from 80% to 16% and cut wait times by over 85%, while scaling from 2 to 20+ agents.”
40% Lift in Call Connections
“With CloudTalk, our pre-sales team stopped wasting time on dropped calls and started having more of the right ones.”
20% More Efficient Call Handling
“We replaced personal phones and manual processes with a scalable VoIP solution and saw a 20% jump in team productivity.”
40% Fewer Missed Calls
“We replaced personal phones and manual processes with a scalable VoIP solution and saw a 20% jump in team productivity.”
From 3 Phone Systems to One Source of Truth
“Before CloudTalk, our data was scattered. Now, everything lives in HubSpot — connected, visible, and fully unified.”
66% More Capacity Without Hiring
“CloudTalk made it easy to scale support fast: we cut handle time by 33% and now handle 66% more calls per agent.”
CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.
Schedule a demo today and find out for yourself.
Frequently asked questions
The cost of installing a PBX phone system varies widely. On-premise systems have initial hardware and installation costs ranging from $1,000 to $5,000, with ongoing monthly maintenance of $500 to $750. On the other hand, hosted PBX or cloud systems have no upfront costs and charge $20 to $50 per user monthly, including maintenance. Factors such as the number of users, phone types, and additional features influence overall costs, making it crucial to compare providers for the best fit.
A PBX system is a private telephone network businesses use to manage internal calls and connect to external phone lines. Cloud PBX is a PBX system that works via the internet, requiring no physical hardware on-site. In contrast, traditional PBX systems are on-premises and rely on physical hardware and infrastructure. Cloud PBX offers flexibility and scalability and often lowers initial costs with monthly subscriptions, whereas traditional PBX requires upfront investment in hardware and ongoing maintenance.
Some benefits of cloud PBX solutions include:
- Scalability: Easily add or remove users and features as needed.
- Cost-effectiveness: Lower upfront costs with predictable monthly fees.
- Flexibility: Access features and make calls from anywhere with internet connectivity.
- Reliability: Redundant systems and automatic updates ensure high uptime and security.
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