Private branch exchange (PBX)

Benefits

PBX with high-standard service gives you more space to fully focus on your business.

01

Unlimited potential

Cloud-based PBX provides complex management of all your agents, phone numbers, extensions and conference rooms with no constraints. Setup takes no more than a minute and you pay only for what you really use.

02

Cloud-based PBX accessible from around the globe

Our PBX system solution is cloud-based. All you need to do is set up an account and start using the service from anywhere. If you have an existing infrastructure, the software can be easily integrated into it.

03

Safe operation is guaranteed

All data and VoIP voice services from CloudTalk are stored in secured data centers with 24/7 monitoring. We can also provide you with a service level agreement (SLA) for PBX to increase your peace of mind. We will be happy to back up your business phone system regularly based on your needs, if required.

Real-time bespoke PBX

CloudTalk PBX adapts to your needs as they evolve just when you need it. Intuitive admin system with minimum need for training allows you to make real-time changes anywhere and anytime.

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Features

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Optimize your work process.

International numbers

Acquire international numbers (with geographic or non-geographic codes) from more than 140 countries. Local phone numbers allow customers from abroad to call you at standard local rates or free of charge.

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Shared contacts

Compile all your contacts in a single contact list. Integrations will help you import contacts from several sources into CloudTalk. This will make your workflows even more efficient.

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API

Integrate CloudTalk with your external systems. With integrations, you can import and export contacts and regularly download history of phone calls, orders, tickets, etc.

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Unlimited concurrent calls

CloudTalk does not limit your concurrent calls. You can handle as many inbound and outbound calls as you like, all at the same time.

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Call statistics

Track the performance of your call center. CloudTalk is a truly data-based call center analytics software. Complex statistics on calls, agents and call queues all in one place. Make smart decisions based on relevant data.

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Simple integrations

CloudTalk can be easily integrated with your CRM, e-commerce or helpdesk tools. Your agents will see all customer data in one place. This will allow them to deliver better and quicker service.

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Call recording

CloudTalk can automatically make a recording of all calls. Once the call ends, you can listen to it directly from your internet browser anywhere and anytime. Improve customer interactions by monitoring your team’s calls.

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Interactive Voice Response (IVR)

Create your multi-level interactive voice response (IVR) menu to guide the caller through different options. Make sure they are always directed to the right department, agent or group of agents and that they are receiving relevant information through customized messages.

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Streamline your workflows and integrate your existing solutions with PBX

CloudTalk PBX can be integrated into any CRM, helpdesk or e-commerce solution that you already use. No matter if you use a custom-designed system or a publicly available solution. Make maximum use of all data from all your services at the same time and in one place. Use your time more efficiently and expand the potential of your business.

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#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.4/5 – 258 reviews

4.3/5 – 663 reviews

4.4/5 – 305 reviews

4.5/5 – 258 reviews

OUR CUSTOMERS

Over 2,500 call centers and phone systems
are powered by CloudTalk

READ THE LATEST CUSTOMER STORIES →

Due to the Covid-19 outbreak, we had to set up and deploy a completely new team entirely remotely. CloudTalk proved to be an excellent tool, as it enabled us to run the call center remotely while maintaining order thanks to a solid overview of each agent’s results and performance.

The team’s efficiency and costs have improved drastically. Power Dialer allows agents to increase the number of calls they cover. We found the call scripts especially useful because they enable us to lead calls in a more systematic way.

Since our agents began using aftercall work and all information is now logged into the helpdesk, the overall orientation has been a breeze. Agents can always access the call recordings for a full conversation overview in case there aren’t enough written notes available.

We appreciate CloudTalk flexibility and scalability. Our customer support operates for 7 days, so we set different business hours for each phone number along with custom rules to redirect customers to a different number or play any message to them when someone is not available on the first choice.

CloudTalk helped us with a massive reduction in the missed calls and an efficient allocation of the customers to a specific agent. Integration with LiveAgent, allows us to automate unnecessary tasks and streamline the workflows, resulting in a customer support system that can focus on customer happiness.

The number of sales calls per day has radically increased, many unnecessary processes were automized with Pipedrive integration. The waiting time of the callers has decreased thanks to several useful features like Call Flow Designer or IVR. The customer’s mood radically improved.

The onboarding of new representatives was a breeze with CloudTalk. Newbies can learn from recordings from their more senior colleagues. Additionally, the Call Monitoring feature allows managers to jump into calls in real-time and, when needed, to “whisper” helpful tips or answers.

How do free trials work?

Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.

Who is a user?

Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.

How often can I change my billing plan?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

How else can I use CloudTalk?

CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.