10 Best VoIP Phone Systems With HubSpot Integration (2026)
TL;DR:
We compared 10 phone systems for HubSpot integration, and here's our list:
- 01CloudTalk: best for teams wanting every call logged in HubSpot and fast list dialing
- 02Aircall: best for SMB teams that want a widely used HubSpot calling app
- 03Aloware: best for outbound and SMS teams driven by HubSpot workflows
- 04JustCall: best for budget-conscious sales teams that text as much as they call
- 05Ringover: best for European SMBs that want AI transcripts included
- 06Dialpad: best for AI-heavy sales teams that want detailed call insights
- 078x8: best for existing 8x8 X Series customers
- 08RingCentral: best for teams standardizing on one communications provider
- 09Zoom Phone: best for teams already on Zoom
- 10Nextiva: best for Nextiva contact center teams
If your company is standardizing on one UCaaS suite for voice, video and chat, RingCentral, Zoom Phone or 8x8 may fit better than a sales-focused phone system.
For most sales and support teams, the best VoIP phone system with HubSpot integration is CloudTalk. It logs every call, recording, and outcome to the right HubSpot contact, deal, or ticket, and lets reps call HubSpot lists in power or parallel mode.
Aircall, Aloware, and JustCall are the strongest alternatives for HubSpot-first teams.
Already leaning toward CloudTalk? See the CloudTalk HubSpot integration page.
Why HubSpot Teams Are Looking
1. Sales reps spend 70% of their time on tasks that aren't selling, and only 35% of sales professionals fully trust the accuracy of their company's data (Salesforce State of Sales).
2. When we talk to HubSpot teams, we hear the same story. Reps log calls and notes by hand, so activity reports are wrong. Calls land on the wrong record or nowhere at all. Reps work HubSpot tasks one call at a time, and their current setup can't give them local numbers or smart routing.
3. What they want is simple: calls that log themselves and a faster way to work through HubSpot lists.
HubSpot Phone Integrations Compared: Side-by-Side Table
Here's how each HubSpot phone integration compares on what buyers ask about first:
- Where you call from
- What logs to HubSpot
- Which dialer works with HubSpot lists
- AI
- Price
| Tool | Calls inside HubSpot | What logs to HubSpot | Dialer from HubSpot lists | AI in HubSpot | Starting price* | G2 rating |
|---|---|---|---|---|---|---|
| 1. CloudTalk | Yes, as HubSpot's calling provider (paid Sales or Service Hub Pro seats); Click-to-Call extension for other seats | Calls, recordings, outcomes, notes, tags and texts to contacts, companies, deals and tickets | Power dialer; parallel dialer add-on (up to 10 numbers at once) | AI summaries, sentiment and topics; AI voice agents | $29 (Essential) | 4.4/5 |
| 2. Aircall | Yes, CTI window (Chrome only) | Calls, recordings, voicemails, notes, tags and texts to contacts, companies, deals and tickets | Power Dialer (Professional) | AI Assist summaries (included on Professional) | $30 (Essentials, 3 seats) | 4.4/5 |
| 3. Aloware | Yes, CTI inside HubSpot | Calls, recordings, transcripts, texts and outcomes to contacts, companies, deals and tickets | Power Dialer (uPro and up) | Transcripts; AI summaries on uPro | $30 (iPro, 10 seats) | 4.1/5 |
| 4. JustCall | Yes, Native Dialer (Team and up) | Calls, texts and recording links to contacts and companies; deals and tickets by setting | Power (Pro); predictive (SalesPro) | Summaries, transcripts, sentiment (about 20 min after the call) | $29 (Team, 2 seats) | 4.3/5 |
| 5. Ringover | Yes, as calling provider | Calls, tags and notes to contacts, companies, deals and tickets; texts and WhatsApp to contacts | Not documented for HubSpot lists | Transcripts and summaries on all plans | $49 (Business, 3 seats) | 4.6/5 |
| 6. Dialpad | Yes for Sell and Support (Beta); sidebar for Connect | Calls, voicemails, recordings, outcomes and texts to contacts, deals and tickets | Not documented for HubSpot lists | Summary, action items, outcome, CSAT and playbook fields | $25 (Connect Pro, 3 seats) | 4.4/5 |
| 7. 8x8 | Floating dialer window; no click-to-dial | Call activity and recording link on contacts | Not documented | Not documented | Quote | 4.2/5 |
| 8. RingCentral | Yes, as calling provider | Calls, notes, outcomes and texts to contacts, companies, deals and tickets; recording links | Not documented | RingSense add-on (transcripts, summaries) | $25 (Advanced) | 4.1/5 |
| 9. Zoom Phone | Yes, softphone widget (Zoom app must run) | Calls, recordings, voicemails, outcomes and texts to contacts and companies; deals and tickets when picked | Zoom Auto Dialer add-on | AI call summaries | $16 (US & CA Unlimited) | 4.6/5 |
| 10. Nextiva | No Marketplace app; Contact Center and legacy CTI | Calls, notes and outcomes (Contact Center); contacts and tickets (NEXT) | Not documented | XBert syncs contacts and tickets | $15 + CRM add-on (Core) | 4.5/5 |
Log every call in HubSpot without lifting a finger.
Top 10 HubSpot Phone System Integrations Reviewed
We reviewed each HubSpot phone system integration the same way:
- What the platform is
- Who its HubSpot integration suits
- What it syncs
- Other integrations
- Pricing
- User reviews and rating
1. CloudTalk
What Is CloudTalk?
CloudTalk is a cloud phone system and call center software for sales and support teams. It built its own telephony layer first (numbers in 160+ countries, routing and call quality) and runs AI inside the same call flow: AI voice agents and Conversation Intelligence.
More than 5,500 companies use CloudTalk, and its HubSpot app is certified on the HubSpot App Marketplace.
Who Is CloudTalk's HubSpot Integration Best For?
- Outbound teams calling HubSpot lists in power or parallel mode
- Support teams that need calls on HubSpot tickets
- Companies calling several countries with local numbers
- HubSpot teams adding AI that answers or makes calls and writes the results back to HubSpot
What Can CloudTalk's HubSpot Integration Do?
- Call from HubSpot records:Reps call from contact, company, and deal records with CloudTalk as the calling provider (paid Sales Hub or Service Hub Pro seats), or from the desktop app with the Click-to-Call extension.
- Calls log themselves:Every call logs to contacts, companies, deals and tickets, and you control call types, business hours and which deals or tickets get the call. No more notes typed after the call.
- Recordings in HubSpot:Call recordings play inside the HubSpot call activity.
- Accurate outcomes:Tags set HubSpot call outcomes and activity types, with a default outcome for missed calls and voicemails, so workflows and reports run on clean data.
- Right person, first time:Two-way contact sync covers names, phone numbers and email, and the HubSpot contact owner becomes the caller's preferred agent. Missed calls and voicemails go to the contact owner.
- Faster list dialing:Dialer campaigns pull contacts from HubSpot lists with the power dialer, or the parallel dialer add-on, which calls up to 10 numbers at once.
- Texts in HubSpot:Texts log as notes, and a Send SMS action works in HubSpot workflows.
- AI on the record:With Conversation Intelligence, AI call summaries, sentiment, and topics appear on the HubSpot record. AI Receptionist sends caller data to your CRM, and AI Specialist can be triggered from HubSpot workflows.
Good to know
Custom HubSpot properties aren't part of the native sync. Teams that need them use HubSpot workflows or CloudTalk's API.
What Other Tools Does CloudTalk Integrate With?
- Other CRMs:
- Help desks:Zendesk and other support tools.
- Everything else:100+ apps on the CloudTalk integrations page, plus Zapier, Make and an open API.
How Much Does CloudTalk Cost With HubSpot?
The HubSpot integration starts on Essential at $29 per user per month billed annually ($39 monthly).
| Plan | Price (billed annually) | What it adds for HubSpot teams |
|---|---|---|
| Starter | $25/user/mo ($34 monthly) | Numbers, IVR and call routing; no CRM integrations |
| Essential | $29/user/mo ($39 monthly) | HubSpot integration, Smart Dialer, unlimited domestic calling (fair use) |
| Expert | $49/user/mo ($69 monthly), 3+ seats | Power dialer included, Salesforce, high volume and multi-country |
| Custom | Tailored | 25+ seats, custom setup |
Flexible Pricing Plans to Scale with You
Compare our plans
Purchasable add-ons:
- Power dialer ($15 per user per month on Starter and Essential)
- Parallel dialer ($39)
- Conversation Intelligence ($9)
- AI Receptionist starts with 50 free minutes.
- Branded Caller ID (from $0.07 per call)
- Spam Remediation (custom pricing)
What Do Customers Say About CloudTalk on G2 and Reddit?
CloudTalk's HubSpot app is rated 4.4 out of 5 on the HubSpot App Marketplace.
CloudTalk is rated 4.4/5 on G2. Reviewers often mention the CRM integrations and how easy it is for new reps to learn.
G2 user review:
Reddit discussion:
CloudTalk Pros and Cons for HubSpot Teams
| Pros | Cons |
|---|---|
| Easy to use and quick for new reps to learn | Custom HubSpot properties need HubSpot workflows or the API |
| Calling from HubSpot records with automatic call logging | Calling inside HubSpot needs paid HubSpot Pro seats (HubSpot's rule) |
| Local and international numbers in 160+ countries | Call quality depends on the user's internet connection |
| Power and parallel dialer for outbound |
2. Aircall
What Is Aircall?
Aircall is a cloud phone and SMS system for sales and support teams, with AI Voice Agents and an AI Assist layer for call summaries.
It has a HubSpot app on the HubSpot App Marketplace and is one of the most installed calling apps there.
Who Is Aircall's HubSpot Integration Best For?
- SMB sales and support teams of 3 or more reps
- Teams that want calls, texts and tickets in HubSpot with little setup
- Reps who can work in Chrome during calls
What Can Aircall's HubSpot Integration Do?
- Calling inside HubSpot:Aircall is a calling provider in HubSpot's call menu and opens a separate CTI window, which works in Google Chrome only and must stay open during calls.
- What logs where:Calls, recordings, voicemails, notes and tags log as HubSpot call activities on contacts, companies, deals and tickets, and a ticket can be created for each call.
- Dialer from lists:The Power Dialer can call HubSpot lists, on Professional and up.
- Texts and workflows:SMS logs to HubSpot, and HubSpot workflows can send texts through Aircall.
- AI in HubSpot:AI Assist writes call summaries, action items and key topics to the call activity. It's included on Professional and a paid add-on on Essentials.
What Other Tools Does Aircall Integrate With?
- Salesforce:Professional and Enterprise only.
- Pipedrive, Zoho CRM and Zendesk:Listed on all plans.
- More apps:Aircall's integrations marketplace and a public API.
How Much Does Aircall Cost With HubSpot?
Aircall starts at $30 per user per month billed annually ($40 monthly), with a 3-seat minimum. The HubSpot integration is on every plan.
| Plan | Price (billed annually) | HubSpot-relevant features |
|---|---|---|
| Essentials | $30/user/mo ($40 monthly), 3 seats minimum | HubSpot integration, call and SMS logging; AI Assist as a paid add-on |
| Professional | $50/user/mo ($70 monthly), 3 seats minimum | Power Dialer from HubSpot lists, AI Assist included, Salesforce |
| Enterprise | Custom, 25 seats minimum | Everything in Professional plus enterprise controls |
What Do Customers Say About Aircall on G2?
Aircall's HubSpot app is rated 4.3 out of 5 on the HubSpot App Marketplace.
Aircall is rated 4.4/5 on G2. Reviewers mostly mention ease of use and the CRM integrations. Some say call quality depends on location and network.
G2 user review:
Aircall Pros and Cons for HubSpot Teams
| Pros | Cons |
|---|---|
| The most installed calling app of this group on the HubSpot App Marketplace | The in-HubSpot calling window works in Chrome only and must stay open |
| Calls and texts log to contacts, companies, deals and tickets, with automatic ticket creation | Power Dialer and Salesforce need Professional, with a 3-seat minimum |
| AI summaries reach HubSpot at no extra cost on Professional | Click-to-dial doesn't work in the HubSpot mobile app |
Recommended Reads
3. Aloware
What Is Aloware?
Aloware is a cloud contact center for outbound, texting and speed-to-lead teams, with the AloAi voice agent.
It has a HubSpot app and runs its calling window inside HubSpot.
Who Is Aloware's HubSpot Integration Best For?
- Outbound and SMS teams of 10 or more reps
- Teams that want HubSpot workflows to start calls and send texts
- Speed-to-lead teams that add new contacts to the dialer automatically
What Can Aloware's HubSpot Integration Do?
- Calling inside HubSpot:The Aloware CTI makes and takes calls and texts inside HubSpot, with a Chrome extension and desktop and mobile apps on every plan.
- What logs where:Calls, recordings, transcripts, texts and MMS log to contacts, companies, deals and tickets, with HubSpot call outcomes and types.
- Workflows:HubSpot workflows can send texts, start calls and add contacts to sequences or Power Dialer lists, and call or text events can trigger workflows (uPro and up).
- Dialer from lists:The Power Dialer calls HubSpot active or static lists on uPro and xPro.
- Field sync:You choose the sync direction for each mapped contact property.
What Other Tools Does Aloware Integrate With?
- Salesforce:xPro only, and your Salesforce plan needs API access.
- Pipedrive and Zoho CRM:All plans.
- One CRM at a time:Aloware supports one active CRM integration per account.
How Much Does Aloware Cost With HubSpot?
Aloware starts at $30 per user per month billed annually ($40 monthly) on iPro, with a 10-seat minimum. HubSpot workflows and the Power Dialer start on uPro.
| Plan | Price (billed annually) | HubSpot-relevant features |
|---|---|---|
| iPro + AI | $30/user/mo ($40 monthly), 10 seats minimum | HubSpot calling and texting, call and transcript sync |
| uPro + AI | $60/user/mo ($70 monthly), 5 seats minimum | HubSpot workflows, Power Dialer from HubSpot lists, AI call summaries |
| xPro + AI | $85/user/mo ($100 monthly), 5 seats minimum | Everything in uPro plus Salesforce |
What Do Customers Say About Aloware on G2?
Aloware's HubSpot app is rated 4.4 out of 5 on the HubSpot App Marketplace.
Aloware is rated 4.1/5 on G2. Reviewers often call out the HubSpot integration as one of the main reasons they chose Aloware.
G2 user review:
Aloware Pros and Cons for HubSpot Teams
| Pros | Cons |
|---|---|
| Deep HubSpot workflow hooks: start calls, send texts and enroll contacts in the dialer | The entry plan needs 10 seats, and workflows and the Power Dialer need uPro |
| Inbound calls can route to the HubSpot contact owner | Only one CRM integration can be active at a time |
| Sync direction can be set for each mapped field | Calls to a duplicate HubSpot contact are logged on the primary contact only |
Recommended Reads
4. JustCall
What Is JustCall?
JustCall is a cloud phone, SMS and AI coaching platform with power, dynamic and predictive dialers.
It has a HubSpot app and can be set as HubSpot's calling provider.
Who Is JustCall's HubSpot Integration Best For?
- Budget-conscious sales teams that text as much as they call
- Small teams that want a low seat minimum
- Teams that want AI coaching on higher plans
What Can JustCall's HubSpot Integration Do?
- Calling inside HubSpot:The Native Dialer runs as HubSpot's calling provider on Team and up. A separate Chrome extension adds click-to-call icons.
- What logs where:Calls, texts and recording links log to contacts and companies, and to deals and tickets based on your settings. Inbound calls link to the primary company and recent open deals.
- Outcomes and tasks:Dispositions map to HubSpot call outcomes and types, and HubSpot tasks close when the call ends.
- Dialer from lists:HubSpot lists can be imported into the Power Dialer (Pro) or the Predictive and Dynamic dialers (SalesPro).
- AI in HubSpot:Transcript links, summaries, action items and sentiment reach the call activity about 20 minutes after the call.
What Other Tools Does JustCall Integrate With?
- Salesforce:Pro and up.
- Pipedrive, Zoho CRM and Zendesk:Listed on JustCall's integrations page.
- More apps:100+ CRM and data integrations, plus an API.
How Much Does JustCall Cost With HubSpot?
JustCall starts at $29 per user per month billed annually ($39 monthly) on Team, with a 2-seat minimum. The HubSpot app works from Team up.
| Plan | Price (billed annually) | HubSpot-relevant features |
|---|---|---|
| Team | $29/user/mo ($39 monthly) | HubSpot Native Dialer, call and SMS logging |
| Pro | $49/user/mo ($69 monthly) | Power Dialer from HubSpot lists, Salesforce |
| Pro Plus | $89/user/mo ($109 monthly) | AI Review Assist, call scoring and sentiment included |
| SalesPro | Quote | Predictive and Dynamic dialers from HubSpot lists |
What Do Customers Say About JustCall on G2?
JustCall's HubSpot app is rated 3.7 out of 5 on the HubSpot App Marketplace.
JustCall is rated 4.3/5 on G2. Reviewers often mention easy call logging in HubSpot and useful AI summaries.
G2 user review:
JustCall Pros and Cons for HubSpot Teams
| Pros | Cons |
|---|---|
| Low entry price and a 2-seat minimum | With the Native Dialer, moving around HubSpot can interrupt the call |
| Predictive dialing from HubSpot lists on SalesPro | AI logs arrive about 20 minutes after the call, and texts sent by workflows aren't logged |
| Tasks close automatically and calls link to open deals | Lower Marketplace rating than most apps in this list |
Recommended Reads
5. Ringover
What Is Ringover?
Ringover is a French cloud phone platform for sales and support teams, covering calls, SMS, WhatsApp and video, with its own AI layer for transcripts and summaries.
It has a certified HubSpot app and can be picked as HubSpot's calling provider.
Who Is Ringover's HubSpot Integration Best For?
- European SMBs with 3 or more users
- Teams that want calls, texts and WhatsApp on the HubSpot record
- Teams that want transcripts without paying for an AI add-on
What Can Ringover's HubSpot Integration Do?
- Calling inside HubSpot:Choose Ringover in HubSpot's call options on the contact record. Browser extensions for Chrome, Firefox and Edge come with Business and up.
- What logs where:Calls, tags and notes log to contacts, companies, deals and tickets. Texts and WhatsApp messages log to contacts.
- Tickets and Help Desk:Calls and messages can create HubSpot tickets, and Ringover can be the calling channel in HubSpot Help Desk.
- Unknown callers:Ringover can create HubSpot records for new numbers.
- AI in HubSpot:Transcripts and call summaries sync to HubSpot and are included on every plan.
What Other Tools Does Ringover Integrate With?
- Salesforce, Pipedrive, Zoho CRM and Zendesk:All available from Business up.
- No integrations on Talk:The entry plan doesn't include native integrations.
How Much Does Ringover Cost With HubSpot?
Ringover's HubSpot integration starts on Business at $49 per user per month billed annually ($69 monthly), with a 3-seat minimum. The cheaper Talk plan has no integrations.
| Plan | Price (billed annually) | HubSpot-relevant features |
|---|---|---|
| Talk | $19/user/mo ($29 monthly) | No HubSpot integration |
| Business | $49/user/mo ($69 monthly) | HubSpot integration, Power Dialer, CRM autofill |
| Unified | $69/user/mo ($89 monthly) | Everything in Business plus more channels |
| Enterprise | Custom, 50 seats minimum | Parallel dialer and call campaigns included |
What Do Customers Say About Ringover on G2?
Ringover's HubSpot app is rated 4.0 out of 5 on the HubSpot App Marketplace.
Ringover is rated 4.6/5 on G2. Reviewers often describe it as easy to use and quick to deploy, and mention the HubSpot and Salesforce integrations.
G2 user review:
Ringover Pros and Cons for HubSpot Teams
| Pros | Cons |
|---|---|
| Calls and recordings flow back to HubSpot automatically | Some reviewers report sync gaps and mapped properties that don't fill in |
| Logs to contacts, companies, deals and tickets, plus Help Desk calling | The parallel dialer and campaigns are add-ons below Enterprise |
| Transcripts and summaries on every plan, with no AI add-on | Call campaigns use CSV imports; dialing HubSpot lists isn't documented |
Recommended Reads
6. Dialpad
What Is Dialpad?
Dialpad is an AI-first communications platform. Connect is its phone system, Sell its outbound sales product and Support its contact center.
It has a certified HubSpot app that writes detailed AI call data to HubSpot.
Who Is Dialpad's HubSpot Integration Best For?
- AI-heavy sales teams that want detailed call insights in HubSpot
- Teams that care most about transcripts, AI recaps and call scoring
- Teams on Connect Pro or a Sell plan
What Can Dialpad's HubSpot Integration Do?
- Calling inside HubSpot:Dialpad is a HubSpot calling provider (labeled Beta) for Sell and Support customers. Connect users work from the HubSpot sidebar in the Dialpad app.
- What logs where:Calls, missed calls, voicemails, recordings, notes, outcomes and texts log to contacts, deals and tickets.
- AI in HubSpot:AI summary, action items, AI outcome, call purpose, playbook adherence and AI CSAT fields.
- Workflows and tickets:A Send SMS action in HubSpot workflows, plus automatic ticket creation for set call and text scenarios.
- Contact sync:Name, email and phone sync both ways, and last call and message times write to HubSpot properties.
What Other Tools Does Dialpad Integrate With?
- Salesforce:Connect Pro and Enterprise.
- Zendesk:Connect Pro and Enterprise.
- Zoho CRM:Available; plan not published.
How Much Does Dialpad Cost With HubSpot?
Dialpad's HubSpot integration starts on Connect Pro at $25 per user per month billed annually ($35 monthly), with a 3-seat minimum. Sell plans start at $39.
| Plan | Price (billed annually) | HubSpot-relevant features |
|---|---|---|
| Connect Standard | $15/user/mo ($27 monthly) | No HubSpot integration |
| Connect Pro | $25/user/mo ($35 monthly), 3 seats minimum | HubSpot integration, AI recaps and transcripts |
| Sell Essentials | $39/user/mo ($49 monthly) | Calling inside HubSpot, AI transcripts and recaps |
| Sell Premium | $79/user/mo ($95 monthly), annual only | Dialpad Dialer, AI CSAT and AI Playbooks included |
What Do Customers Say About Dialpad on G2?
Dialpad's HubSpot app is rated 3.6 out of 5 on the HubSpot App Marketplace.
Dialpad is rated 4.4/5 on G2. Reviewers often praise transcription quality and the mobile app, and some note that the Standard plan leaves out CRM integrations.
G2 user review:
Dialpad Pros and Cons for HubSpot Teams
| Pros | Cons |
|---|---|
| The most detailed AI field mapping to HubSpot in this list | Some reviewers report calls that don't connect or log in HubSpot |
| Send SMS action in HubSpot workflows and automatic ticket creation | In-HubSpot calling is in Beta and only for Sell and Support |
| Low entry price for the HubSpot integration on Connect Pro | The progressive dialer is on Sell Premium and documented for Salesforce lists, not HubSpot |
Recommended Reads
7. 8x8
What Is 8x8?
8x8 is an enterprise UCaaS and contact center vendor. 8x8 Work is its unified communications product, and 8x8 Contact Center is sold separately.
It has an 8x8 for HubSpot app that runs in a floating dialer window.
Who Is 8x8's HubSpot Integration Best For?
- Existing 8x8 X Series customers
- Companies that already run 8x8 for voice and video
- Teams that need basic HubSpot call logging rather than deep sync
What Can 8x8's HubSpot Integration Do?
- How calling works:A floating dialer window in Chrome or Edge, with the 8x8 Work app or a desk phone carrying the audio. Click-to-dial isn't supported.
- What logs where:Call activities with a recording link, plus screen pop on matching records. The integration supports the Contact object.
- Call controls:Transfer, 3-way calling, hold and on-demand recording inside the integration.
- Contact Center version:8x8 Contact Center for HubSpot is a separate integration for X6 and up.
What Other Tools Does 8x8 Integrate With?
- Salesforce:Available and needs Salesforce Professional or above.
- Pipedrive, Zoho CRM and Zendesk:Available, free with an X Series license.
- Microsoft Teams:8x8 also runs voice inside Teams.
How Much Does 8x8 Cost With HubSpot?
8x8 is quote-only: the pricing page lists no plan prices. The HubSpot integration is free with an X Series license.
| Plan | Price (billed annually) | HubSpot-relevant features |
|---|---|---|
| X Series (8x8 Work) | Quote | 8x8 Work for HubSpot included |
| X6 and up | Quote | 8x8 Contact Center for HubSpot |
What Do Customers Say About 8x8 on G2?
The 8x8 for HubSpot app is rated 1.6 out of 5 on the HubSpot App Marketplace.
8x8 is rated 4.2/5 on G2. Reviewers mention voice quality and reliability, and some say the platform takes longer to learn than simpler tools.
G2 user review:
8x8 Pros and Cons for HubSpot Teams
| Pros | Cons |
|---|---|
| Screen pop as soon as a call comes in | Some reviewers say each call opens extra tabs and call duration isn't logged |
| The HubSpot integration costs nothing extra on X Series | Contact object only, no click-to-dial, floating window only |
| Transfer, 3-way calling and on-demand recording inside the integration | Some reviewers report reconnecting the integration often |
Recommended Reads
8. RingCentral
What Is RingCentral?
RingCentral RingEX is a cloud phone system with SMS, video and team chat.
Its RingEX for HubSpot app lets you pick RingCentral as the calling provider, with no browser extension needed.
Who Is RingCentral's HubSpot Integration Best For?
- Teams standardizing voice, video and messaging on one provider
- Companies already using RingEX across the business
- Teams that want desk phone and mobile calls logged in HubSpot
What Can RingCentral's HubSpot Integration Do?
- Calling inside HubSpot:RingCentral is a native calling provider from HubSpot's phone icon.
- What logs where:Inbound, outbound and missed calls with notes and outcomes log to contacts, companies, deals and tickets. Recordings show as a playback link.
- Calls outside HubSpot:Calls on desk phones and the RingCentral apps are logged too.
- Texts and workflows:Texts log in real time to up to 3 records, and call or text events can trigger HubSpot workflows.
- AI in HubSpot:RingSense (an add-on) saves transcripts, summaries and action items to HubSpot.
What Other Tools Does RingCentral Integrate With?
- Salesforce and Zendesk:Native apps.
- Pipedrive:Through RingCentral Labs, not officially supported.
- More apps:The RingCentral App Gallery and an API.
How Much Does RingCentral Cost With HubSpot?
RingCentral starts at $20 per user per month billed annually ($30 monthly) on Core, but the HubSpot integration starts on Advanced at $25 per user per month billed annually ($35 monthly).
| Plan | Price (billed annually) | HubSpot-relevant features |
|---|---|---|
| Core | $20/user/mo ($30 monthly) | No HubSpot integration |
| Advanced | $25/user/mo ($35 monthly) | HubSpot integration and other CRM integrations |
| RingSense add-on | From $60 | AI transcripts and summaries saved to HubSpot |
What Do Customers Say About RingCentral on G2?
The RingEX for HubSpot app is rated 2.6 out of 5 on the HubSpot App Marketplace.
RingCentral is rated 4.1/5 on G2. Reviewers often mention call quality and the number of integrations.
G2 user review:
RingCentral Pros and Cons for HubSpot Teams
| Pros | Cons |
|---|---|
| Native calling inside HubSpot, installed by an admin for the whole team | Without RingSense, reviewers say they get recordings but no transcript in HubSpot |
| Calls without switching apps, with the recording saved to the CRM | Some reviewers report duplicate entries and texting issues in workflows |
| Desk phone and mobile calls log to HubSpot too | No RingCentral calling in the HubSpot mobile app |
Recommended Reads
9. Zoom Phone
What Is Zoom Phone?
Zoom Phone is Zoom's cloud phone system, sold on its own or with Zoom Workplace.
Its free Zoom Phone for HubSpot app adds a softphone widget to HubSpot's top bar.
Who Is Zoom Phone's HubSpot Integration Best For?
- Teams that already pay for Zoom
- Companies that want low-cost calling inside HubSpot
- Teams that are fine with AI summaries instead of full transcripts in HubSpot
What Can Zoom Phone's HubSpot Integration Do?
- Calling inside HubSpot:Choose Zoom Phone in HubSpot's call menu. The Zoom Workplace desktop or mobile app must be signed in.
- What logs where:Calls with recording, voicemail, outcome, call type and notes log to contacts and companies. Deals and tickets get the call when you call from them or pick them.
- Texts and workflows:Texts log automatically, and HubSpot workflows can send texts.
- Dialer from lists:The Zoom Auto Dialer add-on syncs HubSpot segments of up to 5,000 contacts and maps dispositions.
- AI in HubSpot:AI call summaries with next steps are added to the logged call.
What Other Tools Does Zoom Phone Integrate With?
- Salesforce:On all three Phone plans.
- Zendesk:Zoom Phone for Zendesk app.
- Zoho CRM and Pipedrive:No Zoom-built app found.
How Much Does Zoom Phone Cost With HubSpot?
Zoom Phone starts at $16 per user per month billed annually ($18 monthly) on US & CA Unlimited. The HubSpot app works on any Zoom Phone plan at no extra cost.
| Plan | Price (billed annually) | HubSpot-relevant features |
|---|---|---|
| US & CA Unlimited | $16/user/mo ($18 monthly) | HubSpot app, AI call summaries |
| Pro Plus | $20.50/user/mo ($24 monthly) | HubSpot app, AI call summaries |
| Business Plus | $24.50/user/mo ($29 monthly) | HubSpot app, AI call summaries |
What Do Customers Say About Zoom Phone on G2?
The Zoom Phone for HubSpot app is rated 2.1 out of 5 on the HubSpot App Marketplace.
Zoom Phone is rated 4.6/5 on G2. Reviewers like its simplicity and familiar interface, and some find the HubSpot features shallow.
G2 user review:
Zoom Phone Pros and Cons for HubSpot Teams
| Pros | Cons |
|---|---|
| Unlimited calling compared with HubSpot's built-in calling limits | Some reviewers report calls and texts that don't log, and say it's hard to troubleshoot |
| Recording links saved to the call log automatically | No full transcript inside HubSpot |
| The HubSpot app and AI summaries cost nothing extra | The Zoom desktop app must be running, and calls don't log to Leads |
Recommended Reads
10. Nextiva
What Is Nextiva?
Nextiva is a unified customer experience platform with voice, texting, contact center and its XBert AI.
It has no app on the HubSpot App Marketplace. The HubSpot integration is set up from Nextiva, and on NEXT it needs a HubSpot developer app you create yourself.
Who Is Nextiva's HubSpot Integration Best For?
- Support teams already on Nextiva
- Contact center teams that need HubSpot ticket and contact sync
- Companies on HubSpot Professional or Enterprise
What Can Nextiva's HubSpot Integration Do?
- NEXT platform:Search, create and update HubSpot contacts and tickets, and see HubSpot records during conversations.
- XBert AI:Syncs contact and ticket data one way to HubSpot and creates or updates tickets.
- Contact Center:Logs inbound and outbound calls, notes and outcomes, shows contact and deal details on connect, and syncs contacts both ways. Needs HubSpot Professional or Enterprise.
- Legacy CTI:A Windows app with click-to-call and screen pop that caches HubSpot data rather than reading it live.
What Other Tools Does Nextiva Integrate With?
- Salesforce, Zendesk, Zoho CRM and Pipedrive:Integration pages for each.
- Add-on on small business plans:CRM integrations may need extra setup or fees.
How Much Does Nextiva Cost With HubSpot?
Nextiva starts at $15 per user per month billed annually ($23 monthly) on Core. CRM integrations, HubSpot included, are an add-on on every small business plan.
| Plan | Price (billed annually) | HubSpot-relevant features |
|---|---|---|
| Core | $15/user/mo ($23 monthly) | HubSpot integration as an add-on |
| Engage | $25/user/mo ($50 monthly) | HubSpot integration as an add-on |
| Scale | $75/user/mo ($75 monthly) | AI call notes and summaries; HubSpot integration as an add-on |
What Do Customers Say About Nextiva on G2?
Nextiva has no HubSpot App Marketplace listing, so there are no Marketplace reviews to compare.
Nextiva is rated 4.5/5 on G2. Reviewers often praise uptime and the all-in-one setup, and some mention mobile app issues.
G2 user review:
Nextiva Pros and Cons for HubSpot Teams
| Pros | Cons |
|---|---|
| Two-way contact sync and deal details on calls in the Contact Center integration | Not on the HubSpot App Marketplace, and the integration is an add-on |
| Creates and updates HubSpot tickets from conversations | The NEXT setup needs your own HubSpot developer app |
| Covers Salesforce, Zendesk, Zoho CRM and Pipedrive too | The Contact Center version needs HubSpot Professional or Enterprise |
Recommended Reads
How to Integrate CloudTalk With HubSpot (Step-by-Step)
Connecting CloudTalk to HubSpot takes settings, not code. Here's what your admin needs and the steps we walk teams through during onboarding.
Before you start:
- A HubSpot admin to approve the connection
- Paid Sales Hub or Service Hub Pro seats for anyone who'll call inside HubSpot (other seats use the desktop app and Click-to-Call extension)
- Phone numbers saved in HubSpot with the country code (+1, +44 and so on)
The process:
- 01Add the integration.In the CloudTalk Dashboard, go to Account > Integrations > HubSpot and add the integration.
- 02Connect HubSpot.Sign in to HubSpot, pick the account and approve the connection.
- 03Choose the connected numbers.Only calls and texts on these numbers are logged.
- 04Choose what gets logged.Outbound and inbound, answered and missed calls, voicemails, recordings, new contacts for unknown callers, the contact owner as preferred agent, which deals, tickets and companies get the call, and business hours.
- 05Map tags to outcomes.Map CloudTalk tags to HubSpot call outcomes and activity types, and set a default outcome for missed calls and voicemails.
- 06Choose how reps call.Use CloudTalk as the calling provider inside HubSpot, or the desktop app with the Click-to-Call extension. Don't mix both on the same page: the extension doesn't work on HubSpot's calling-enabled pages.
- 07Add the extras (optional).Set up dialer campaigns from HubSpot lists, the Send SMS action in HubSpot workflows, and Help Desk numbers for support.
- 08Test it.Make one outbound and one inbound call, then check the activity, recording, outcome and the deal or ticket it landed on.
What Is a HubSpot VoIP Integration?
You'll also see it called a HubSpot telephony integration or a HubSpot phone integration. They all mean the same thing: your phone system and your CRM share data, so nobody copies call details by hand.
How Does a HubSpot Phone Integration Work?
A HubSpot phone integration has two parts:
- Calling:Reps call through a calling provider inside HubSpot, or through the phone system's desktop app plus a browser extension.
- Sync:Contacts move between the two systems, and each call becomes a HubSpot call activity with its recording, outcome and notes.
Does HubSpot Integrate With Third-Party VoIP Providers?
Yes. HubSpot lets you integrate a third-party calling app, and the HubSpot App Marketplace calling category lists dozens of them. Once connected, the provider shows up in HubSpot's call menu next to HubSpot's own calling.
With most providers, you call through the provider's app or widget rather than registering the provider's number in HubSpot's own calling settings. That's the case with CloudTalk numbers too.
HubSpot Calling vs. a Third-Party Phone System: Which Do You Need?
HubSpot's built-in calling is the third most common setup among the HubSpot teams we talk to. Some outgrow it; some keep it and add a separate dialer. Here's how to tell which group you're in.
When Is HubSpot's Built-In Calling Enough?
HubSpot calling is available with Sales Hub and Service Hub Starter, Professional and Enterprise, for users with an assigned Sales or Service seat. It covers calling and logging from records, with HubSpot-provided numbers in a set list of countries.
HubSpot's product and services catalog lists up to 500 calling minutes per account per month on Starter, 3,000 on Professional and 12,000 on Enterprise. The minutes are shared across the whole account and reset each month.
That's usually enough for small teams that mostly call out, work in one country and make a modest number of calls a day. A 10-rep team on Professional gets about 300 minutes per rep per month, so high-volume outbound teams hit the limit fast.
When Do Teams Outgrow HubSpot Calling?
Teams usually add a third-party phone system when they need:
- Local numbers in several countries
- Inbound routing, IVR and call queues
- Power or parallel dialing from HubSpot lists
- Call monitoring for managers
- SMS and WhatsApp next to calls
- AI voice agents that answer or make calls
Can You Use a Phone Integration With HubSpot's Free CRM?
Yes, with limits. HubSpot says calling apps are available on all products and plans, but what reps can do depends on their HubSpot seat. With CloudTalk, it looks like this:
| Free HubSpot seats | Paid Sales Hub or Service Hub Pro seats | |
|---|---|---|
| How reps call | CloudTalk desktop app and Click-to-Call extension | Inside HubSpot, with CloudTalk as the calling provider |
| Best for | Small teams testing a phone integration | Teams that want to call and log without leaving HubSpot |
Do You Need a CTI Connector Like Tenfold or Ring.io?
CTI connectors sit between a phone system and HubSpot. That means you pay for two tools and manage two points of failure. A phone system with its own HubSpot integration removes the middle layer.
- Tenfold:Now part of LivePerson, which presents it as computer telephony integration. We found no current HubSpot Marketplace listing for it.
- Ring.io:A sales engagement platform with a power dialer, AI parallel dialer, and its own HubSpot app. Paid plans start at $90 per user per month billed annually, plus usage credits.
Why Integrate a Phone System With HubSpot? 5 Benefits for Sales and Support Teams
These five benefits match the pains HubSpot teams mention most often on our calls.
1. No More Manual Call Logging
"Our reps forget to log calls, so the activity report is fiction." We hear this more than anything else. With a HubSpot VoIP integration, calls, recordings and outcomes log themselves, so activity reports show what really happened.
2. Calls Land on the Right Contact, Deal and Ticket
Teams tell us calls end up on the wrong record or as generic activity. A good integration lets you choose where calls log, for example sales calls on deals and support calls on tickets.
3. Reps Call More Leads in Less Time
Reps with 100 or more dials a day can't work HubSpot tasks one at a time. Calling HubSpot lists in power or parallel mode lets them reach more people without exporting a CSV.
4. Callers Reach the Right Person the First Time
Inbound calls should reach the contact owner, and existing customers should go to support. When the phone system knows who owns the contact in HubSpot, it can route the call there.
5. Call Data Shows Up in Your HubSpot Reports
Managers want to see calls next to pipeline, not in a separate tool. When outcomes, duration and AI summaries sit on the HubSpot record, you can report on them with deal data.
What Should a HubSpot Phone Integration Sync Automatically?
Use this checklist in every demo. The right phone system logs calls automatically in HubSpot, without Zapier, and answers each question below clearly.
| What syncs | Why it matters | Ask the vendor |
|---|---|---|
| Call activity on contacts, companies, deals and tickets | Reports and workflows only work if calls land on the right record | Which deal gets the call when a contact has several open deals? |
| Call recording | Managers review calls without leaving HubSpot | Can I play recordings inside HubSpot or only through a link? |
| Call outcomes and types | Workflows and sequences move on outcomes | Do missed calls and voicemails get an outcome automatically? How are voicemails told apart from connected calls? |
| Notes, tags and AI summaries | The next rep sees what happened | Is the AI summary on the record? The full transcript? |
| Texts and WhatsApp | The full conversation sits in one place | Are inbound and outbound messages logged? |
| Unknown callers | New leads get captured | Will it create duplicate contacts? |
| Contact owner | Inbound calls reach the right rep | Does it update when the owner changes? |
| Custom properties | Your own fields stay accurate | Two-way, one-way or API only? |
What Usually Doesn't Sync (Ask Before You Buy)
Across vendors, these are the gaps that most often show up after the contract is signed:
- Custom properties:Often one-way, partial or API only
- Deal details inside the phone app:Reps may still need HubSpot open to see deal stage or value
- Appointment times as structured data:Usually logged as notes, not as fields
- Picking a specific deal or ticket per call:Many integrations log by rule, not by choice
Best HubSpot Phone Integration by Team Type
The best HubSpot phone integration depends on how your team works. Here's our pick and two alternatives for each team type.
Best HubSpot Dialer Integration for Outbound Sales Teams
For a 20-rep outbound sales team, what matters is power or parallel dialing from HubSpot lists, voicemail detection, local caller ID and outcomes that map to HubSpot.
Our pick: CloudTalk
Dialer campaigns pull contacts from HubSpot lists, with a power dialer and a parallel dialer add-on that calls up to 10 numbers at once. Teams that want AI to qualify leads before a rep calls can add an AI voice agent for lead qualification.
Best HubSpot Call Center Integration for Support Teams
Support teams need calls on tickets, queues, IVR and call monitoring.
Our pick: CloudTalk
Calls log to HubSpot tickets, and CloudTalk can be a calling channel in HubSpot Help Desk, where answered inbound calls create tickets.
Best for Remote and Multi-Country Teams
A remote sales team calling several countries wins or loses on local numbers, desktop and mobile apps, and call quality.
Our pick: CloudTalk
International numbers in 160+ countries, with every call logged to HubSpot. Coverage and number types vary by country.
Best AI Voice Agents That Integrate With HubSpot
AI buyers want new HubSpot leads called fast and meetings booked into HubSpot, by AI that writes the result back to the record.
Our pick: CloudTalk
CloudTalk AI Receptionist answers 24/7 and sends caller data to your CRM, and an AI Specialist can be triggered from HubSpot workflows. For booking use cases, see our guide to the AI voice agent for appointment booking.
Which Phone Systems Integrate With Both HubSpot and Salesforce?
Companies that run two CRMs, merge teams or migrate between CRMs need one phone system that works with both. Here's which tools have native apps, and on which plan.
| Tool | HubSpot | Salesforce | Pipedrive | Zoho CRM | Zendesk |
|---|---|---|---|---|---|
| CloudTalk | Yes (Essential) | Yes (Expert) | Yes (Essential) | Yes (Essential) | Yes (Essential) |
| Aircall | Yes (all plans) | Yes (Professional) | Yes | Yes | Yes |
| Aloware | Yes (all plans) | Yes (xPro) | Yes | Yes | Not confirmed |
| JustCall | Yes (Team) | Yes (Pro) | Yes | Yes | Yes |
| Ringover | Yes (Business) | Yes (Business) | Yes (Business) | Yes (Business) | Yes (Business) |
| Dialpad | Yes (Connect Pro) | Yes (Connect Pro) | Not published | Yes | Yes (Connect Pro) |
| 8x8 | Yes (X Series) | Yes (X Series) | Yes (X Series) | Yes (X Series) | Yes (X Series) |
| RingCentral | Yes (Advanced) | Yes (Advanced) | Labs app, not officially supported | No phone app listed | Yes |
| Zoom Phone | Yes (all plans) | Yes (all plans) | No official app | No Zoom-built app | Yes |
| Nextiva | Add-on | Add-on | Add-on | Add-on | Add-on |
Several vendors keep Salesforce for higher plans: CloudTalk on Expert, Aircall on Professional, Aloware on xPro and JustCall on Pro. Aloware also supports only one active CRM integration at a time.
How to Pick the Right HubSpot VoIP Integration
Every step below maps to a reason HubSpot teams gave us for choosing or rejecting a phone system.
- 01List what must sync.Use the sync checklist above and mark the must-haves.
- 02Check your HubSpot seats.Calling inside HubSpot often needs paid Sales Hub or Service Hub seats, so count who needs one.
- 03Test with real data in the trial.Try a number without a country code, a company-only number, a contact with two open deals, a voicemail and a transferred call.
- 04Check number coverage.Confirm local numbers for every country you call, mobile and landline.
- 05Match the dialer to your volume.Manual for low volume, power for steady outbound, parallel for high-volume prospecting.
- 06Price the full stack.Add phone seats, HubSpot seats, AI and dialer add-ons, calling bundles and extra numbers.
- 07Ask who does the setup.Find out who configures the integration and how support works during onboarding.
How We Chose the Best HubSpot Phone Integrations
We built this list from our own conversations with HubSpot teams choosing or switching phone systems, including why they picked or rejected each option. We then checked each tool's HubSpot App Marketplace listing, help docs and pricing page, and its G2 rating.
We scored every tool on the same criteria:
- What syncs to HubSpot, and to which records
- Calling inside HubSpot
- Dialer modes that work with HubSpot lists
- Outcomes and workflows without a developer
- Local number coverage
- AI that writes back to HubSpot
- Total cost, including HubSpot seats
- User feedback on sync reliability
Start Logging Every Call in HubSpot Automatically
Pick CloudTalk if you want every call, recording and outcome on the right HubSpot record, plus faster list dialing and local numbers in 160+ countries. Look at Aloware or JustCall if you run a pure outbound team on a tight budget, and RingCentral or Zoom Phone if you're standardizing on one UCaaS suite.
See every call logged in HubSpot, automatically.
Frequently Asked Questions
Yes. HubSpot includes calling with Sales Hub and Service Hub Starter, Professional and Enterprise for users with a Sales or Service seat. Reps can call and log calls from records, with HubSpot-provided numbers in a set list of countries and a monthly pool of calling minutes (500 on Starter, 3,000 on Professional, 12,000 on Enterprise). Teams add a third-party phone system when they need local numbers in more countries, inbound routing, power or parallel dialing, or AI voice agents.
Yes. HubSpot works with third-party calling providers and lists them in its App Marketplace. Once connected, reps call from contact, company and deal records, and calls log automatically. CloudTalk is one example: it logs calls, recordings and outcomes to contacts, companies, deals and tickets.
Yes, with limits. With CloudTalk, reps on free HubSpot seats call through the CloudTalk desktop app and Click-to-Call extension. Calling inside HubSpot with CloudTalk as the calling provider needs paid Sales Hub or Service Hub Pro seats. Check your seats before you roll it out to the whole team.
Use a phone system with its own HubSpot integration. It should log the call activity, recording, outcome and notes to the right contact, company, deal or ticket without any extra tools. Save phone numbers in HubSpot with the country code so calls match the right record.
Yes, with most providers in this list. With CloudTalk, recordings play inside the HubSpot call activity when you turn that setting on, and Conversation Intelligence adds AI summaries, sentiment and topics to the record. Full transcripts vary by vendor, so ask each one where they appear.
Usually, yes. You port the number to your new provider and keep using it. With CloudTalk, calls on ported numbers run through CloudTalk as the calling provider, because CloudTalk numbers can't be registered in HubSpot's own calling settings. Porting times depend on the country and the current carrier.
Look in the calling apps category. Check each listing's installs, reviews and what it says it syncs. You can see the CloudTalk listing there too.
Many do. With CloudTalk, texts log as notes in HubSpot and a Send SMS action works in HubSpot workflows; see business SMS for details. WhatsApp support varies by vendor and plan. CloudTalk includes WhatsApp on the Expert plan.
In this list, the lowest plans that include HubSpot run from about $15 to $49 per user per month billed annually, before add-ons. CloudTalk's HubSpot integration starts on Essential at $29. Budget for paid HubSpot seats if reps call inside HubSpot, plus dialer or AI add-ons and extra numbers.
