Increase the quality of your inbound calls with real-time data
CloudTalk, the best Callfire alternative, brings you the perfect 2in1 solution – an industry-leading cloud-based call center and detailed real-time data.
Advanced call center reporting and real-time customizable dashboard
Real-time customer information right before picking up the call
Flawless Hubspot, Salesforce, Pipedrive, and ZOHO CRM integrations
Blacklist feature to protect your agents from an unsolicited call
No credit card required
14 days free
2500+ call centers and phone systems powered by CloudTalk and counting
Improve the way you handle incoming calls
CloudTalk vs. Callrail
Work smart and rely on data. Trust CloudTalk’s features to convert more leads.
Comparison data is based on an analysis from Q1, 2022.
3 highlights that will improve your customer service
Real-time data and comprehensive reports
Have all your key metrics right at your fingertips. In a user-friendly and intuitive CloudTalk interface, all available metrics are displayed in a separate Real-time Dashboard tab. These metrics help managers make key decisions in real-time, increase call center efficiency and customer satisfaction.
Optimize customer service with Call monitoring
Have a constant in-depth overview of your phone calls. CloudTalk’s Call Monitoring feature gives you important insights into your customer’s needs in real-time. This feature allows you to choose the most suitable way of monitoring your calls, such as listening to them without interrupting or whispering additional information only to your agent.
See all customer data while on the call
Want to know who your customers are and where they are coming from? Do not wait for reports. With CloudTalk, you have all the previous interactions right at your fingerprint. Such as a history of calls (including recordings), previous orders and current orders, tickets and open tickets, important notes or a communication history from other channels (chats, email, social media).
Don’t simply take our word for it. See how CloudTalk works
Convert more leads with the right CRM
Looking for a way to automatically log all calls and their details in one place? CloudTalk offers the top native integrations, such as Salesforce, Hubspot, Pipedrive, Zoho CRM and 30+ others. Thanks to these integrations, all details and customer data appear directly on the phone screen. Choose your favorite one and with a single click, you are good to go.
Integrations enhance productivity and we offer 40+ of them. Boost your efficiency right at your hand
Intuitive interface and smart dashboard
Find every important information you need on our user-friendly dashboard. It provides real-time updates about what is happening in your call center. Don’t worry about spending too much time looking for key details. We made our interface intuitive, so you can work with every feature you want simultaneously.
Features that supercharge your workflow
Detailed call overview with tags and notes
With custom tags and notes, you have all the lead’s interactions at your fingerprint. These labeling features allow you to sort calls into categories and quickly identify a type of a call. Through call tags, you can also filter calls. It lets you search through the call history based on your chosen label.
Increase the number of outbound calls with Predictive dialer
Predictive dialer is an ideal tool to get in touch with your clients. It ensures that you make more customer calls in a shorter time. Within each campaign, you can also configure for how long an agent remains unavailable after the call ends (the time necessary to finish administrative tasks).
Boost your performance with other advanced features
Callback feature, Smart detection of resolved missed calls, Ring on speakers, Warm Transfer, Skills-based routing or 3-way calling are just some of many features that help you level up your performance. Explore new ways of customer service. Surprise your clients with a more personalized and faster experience.
Have a question you need answered?
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