Want to make chatting with your customers easier than ever? Then Intercom is the integration for you. Once customer support teams have used Intercom to manage their daily interactions with customers and track analytics, they’ll never want to go back.
What is Intercom?
Intercom is a business communications software that simplifies interactions between companies and their customers. The software boosts the efficiency of customer support teams by providing a headquarters for all of their communications needs.
There are a number of great tools you can integrate with Intercom to make your day-to-day work easier. We’ll work through a list of some great options in this article.
Intercom is a customer communications platform designed to provide your customers with the best possible service. It allows you to track and evaluate how people interact with your brand online and engage with them via mail or instant messaging.
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The best fit for: Businesses of all sizes – Sales teams
Advanced reporting, including three unique reporting dashboards: conversation report, effectiveness report and a team performance report. Users can also download reports for offline viewing, or subscribe to email alerts for the reports that matter most to them.
Pros:
Easy to set up the integration
Access to real-time analytics
High degree of customization is possible
Full suite of helpful built-in tools
Cons:
Pricing is complicated and difficult to understand at first glance.
In order to determine the true price of most plans, you’ll need to speak with an Intercom representative who will help calculate specific costs for your business.
Intercom plans start at $74 per month for the most basic, small business-oriented setup.
Prices increase dramatically from there, though, with the Advanced plan coming in at $499
The Enterprise plan costs $999.
Key Benefits of using the Intercom App for calls
Two-way Synchronization: As soon as a call begins, an entry is created in both systems detailing the client’s number, time of call, call duration, and recording
Actionable Insights: Thanks to the Real-time Customer Card, your agents will receive an overview of the contact information, past interactions, and notes or comments right on their device.
Comprehensive Analytics: Add customizable tags to your interactions or track your team’s performance with CloudTalk’s pre-made smart analytics.
Automated Workflow: Save time on repetitive tasks, like SMS follow-ups, call transcriptions or logging
The 15 Best Intercom Integrations
#1 CloudTalk – The best integration for phone calls
CloudTalk is a cloud-based phone system that was designed especially for sales and customer support teams. It provides 70+ advanced call center features, 160+ phone numbers from all around the world, and 30+ powerful integrations.
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The best fit for: Mid-sized businesses looking to grow
Besides many direct integrations (like Hubspot, Intercom, and Slack), CloudTalk has an integration with Zapier that allows you to connect thousands of apps.
Mobile app:
Android, iOS
Pros:
Very easy to implement, affordable pricing plans, phone numbers from over 160 countries.
Cons:
According to Capterra reviewers, the mobile app needs a bit more work.
CallHippo helps companies conduct business using local and international numbers in territories across the globe. Their customer service team is top-notch, and they have a full stack of useful integrations. Here’s everything else you need to know about CallHippo:
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The best fit for: Companies who place a premium on customer service
CallHippo provides regular call center and telephony tools, such as IVR, Call logging, monitoring, and recording, plus several reporting/analytics tools.
Integrations:
Over 90, from the most popular CRM systems to help desks, analytics tools, and productivity apps. They can also be integrated with Zapier, to indirectly connect all Zapier apps with CallHippo.
Mobile app:
Android, iOS
Pros:
Very kind and helpful customer service, one of the highest number of integrations available.
Cons:
The basic version is severely limited, with most tools essential for call centers (like IVR or Power Dialer) only available on higher-pricing plans.
Nuacom is an “All-in-one” VOIP phone system solution for businesses of all types and sizes. Compared to other companies mentioned here, Nuacom, besides their system, also offers several VOIP-compatible on-premises phones. Here’s what else should you know about it:
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The best fit for: Businesses transitioning from on-premise to remote VoIP
Ozonetel CloudAgent can be used for both inbound and outbound communication with clients since it can provide omnichannel support (email, calls, SMS, and social media). What’s interesting is that they have both cloud, hybrid, and on-premises options, so a company can pick the option that suits them best. Here’s what else you should know about it:
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The best fit for: Businesses who want advanced call center tracking capabilities
Aircall is a calling software primarily targeted at small businesses. It offers a wide range of features and integrations, and is available at several different pricing tiers.
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The best fit for: Smaller businesses that want a comprehensive calling platform
Talkdesk has been on the VoIP scene since 2011. Their smart-calling platform has improved the communication capabilities of over 1,800 sales and customer support teams through high-tech automations and reliable call quality.
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The best fit for: Businesses that want an established player in the VoIP space
Talkdesk stands out for its smart dialers, which include both a predictive dialer and a power dialer.
Integrations:
CRMs include Salesforce, Zendesk, Slack, MS Teams, ServiceNow, MS Dynamics and Zoom
Mobile app:
Yes, for iOS and Android. Only available in as part of the Elevate plan, it’s mid-tier option
Pros:
Talkdesk’s wide range of auto dialers help sales agents stay on top of their calling lists and meet their monthly quotas with ease.
Their customer support system – which includes video tutorials and the possibility for in-person training – is also highly-regarded.
Cons:
Talkdesk’s communications capabilities are limited. It’s designed to function as a call center platform, but doesn’t provide everything businesses need when it comes to messaging and video conferencing.
Talkdesk also falls short in the integration department when compared to other VoIP softwares.
Ringover is a business phone system that allows you to contact 110 countries via virtual phone and SMS messaging services. It’s easy to use — no expertise is needed to set up and access the software’s advanced features. Ringover works best with small and medium-size businesses.
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The best fit for: Scaling businesses looking for quick and easy setup
Ringover has a comprehensive set of automations, including CRM data-syncing capabilities.
Integrations:
CRM + Helpdesk integrations, including with Zoho, Salesforce and Pipedrive
Mobile app:
Android, iOS
Pros:
One of Ringover’s strengths is its wide coverage — customers can acquire international telephone numbers in 110 countries worldwide.
Cons:
Ringover doesn’t offer any automated dialers (e.g. a predictive dialer), callback scheduling, or even call scripting. This makes it a poor choice for sales teams.
Toky is a phone system designed to help call center agents more easily contact prospects and customers. The product aims to centralize — and by extension, simplify — communication for call center agents.
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The best fit for: Businesses that want an all-in-one call center solution
JustCall is a modern call center solution that provides all the basics for small businesses. MMS messaging; SMS automation; call tracking, recording and monitoring; and integrations with several CRMs and helpdesks come standard with their lowest-tier, $20-per-user-per-month subscription plan.
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The best fit for: Small businesses looking for a modern, feature-rich solution
Comes with 60+ features, including phone extensions, call routing, IVR, or auto-dialers.
Integrations:
Integrates with 50+ popular CRM and Helpdesk tools
Mobile app:
Android, iOS
Pros:
JustCall stands out amongst its competitors in 3 specific areas: Auto and predictive dialing, telemarketing management, and apps for desktop and mobile devices.
Cons:
JustCall lacks adequate country coverage as compared to other platforms. It offers numbers in only 70 countries worldwide.
Dialpad is a reliable, unified telephony solution with simple built-in AI, and advanced analytics. A live chat, phone hotline, and knowledge base makes it a great deal for customer support teams.
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The best fit for: Businesses that want top-tier customer support tools
Ziwo is an omnichannel cloud calling software that leverages easy-to-use features and integrations to help call centers increase their efficiency across the board.
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The best fit for: Businesses of all types that value efficiency
We hope the information in this article will help you make an informed decision about your next Intercom integration.
As we’ve shown, there are plenty of options to consider when thinking about which apps you’d like to integrate with Intercom in order to simplify and enhance your workflows.
If you’d like to learn more about how to improve your productivity in general, we recommend checking out this recently-published eBook. Interested in giving CloudTalk a try? We offer a 14-day free trial, so customers can get to know our product before purchasing a plan. Feel free to sign up for a trial or schedule a demo at your convenience.
What did you find in this article?
What is Intercom?
Intercom is a business communications software that simplifies interactions between companies and their customers. The software boosts the efficiency of customer support teams by providing a headquarters for all of their communications needs. There are a number of great tools you can integrate with Intercom to make your day-to-day work easier. Check a list of some great options in our article.
Intercom is a customer communications platform designed to provide your customers with the best possible service and strategies. It allows you to track and evaluate how people interact with your brand online and engage with them via mail or instant messaging.
Integrate Intercom with CloudTalk and stay on top of all customer interactions across your channels and work tools. Provide top-of-the-line customer support with this SMS + Phone Call power couple and enjoy their benefits without compromise.
How to find and connect the Intercom integration?
1. Login to your CloudTalk Dashboard account here.
2. Click on Account -> Integrations in the left sidebar menu. Scroll over the Intercom logo and click + Add to Connect with Intercom.
3. You will be redirected to the Intercom website, where you must authorize access to allow CloudTalk access to your Intercom company data.
4. Once you have completed these steps, your integration will be ready to use. Click the Save button to activate the integration.
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