The 6 Best Intercom Phone Integrations and Calling Apps
By Natália Mrázová
| 9. January 2023 |
Brands - Call Center
By N. Mrázová Natália Mrázová
| 9 Jan 2023 |

    15 Best Intercom Apps to Improve Workflows and Customer Experience

    Intercom

    Want to make chatting with your customers easier than ever? Then Intercom is the integration for you. Once customer support teams have used Intercom to manage their daily interactions with customers and track analytics, they’ll never want to go back.

    What is Intercom?

    Intercom is a business communications software that simplifies interactions between companies and their customers. The software boosts the efficiency of customer support teams by providing a headquarters for all of their communications needs. 

    There are a number of great tools you can integrate with Intercom to make your day-to-day work easier. We’ll work through a list of some great options in this article.

    Call center integrations for Intercom

    Dashboard illustration

    Intercom Overview

    Intercom is a customer communications platform designed to provide your customers with the best possible service. It allows you to track and evaluate how people interact with your brand online and engage with them via mail or instant messaging.

    NOTE

    The best fit for: Businesses of all sizes – Sales teams

    Rating:

    4.5/5 – 894 reviews

    Read the reviews

    G2 logo

    4.4/5 – 2,520 reviews

    Read the reviews

    Key features:

    Advanced reporting, including three unique reporting dashboards: conversation report, effectiveness report and a team performance report. Users can also download reports for offline viewing, or subscribe to email alerts for the reports that matter most to them.

    Pros:

    • Easy to set up the integration 
    • Access to real-time analytics 
    • High degree of customization is possible 
    • Full suite of helpful built-in tools

    Cons:

    • Pricing is complicated and difficult to understand at first glance.
    • In order to determine the true price of most plans, you’ll need to speak with an Intercom representative who will help calculate specific costs for your business.

    • Intercom plans start at $74 per month for the most basic, small business-oriented setup.
    • Prices increase dramatically from there, though, with the Advanced plan coming in at $499
    • The Enterprise plan costs $999.

    Key Benefits of using the Intercom App for calls

    • Two-way Synchronization: As soon as a call begins, an entry is created in both systems detailing the client’s number, time of call, call duration, and recording
    • Actionable Insights: Thanks to the Real-time Customer Card, your agents will receive an overview of the contact information, past interactions, and notes or comments right on their device.
    • Comprehensive Analytics: Add customizable tags to your interactions or track your team’s performance with CloudTalk’s pre-made smart analytics.
    • Automated Workflow: Save time on repetitive tasks, like SMS follow-ups, call transcriptions or logging

    The 15 Best Intercom Integrations

    #1 CloudTalk – The best integration for phone calls

    CloudTalk is a cloud-based phone system that was designed especially for sales and customer support teams. It provides 70+ advanced call center features, 160+ phone numbers from all around the world, and 30+ powerful integrations.

    NOTE

    The best fit for: Mid-sized businesses looking to grow

    Rating:

    4.4/5 – 252 reviews

    Read the reviews

    G2 logo

    4.2/5 – 526 reviews

    Read the reviews

    Key features:

    • Predictive dialer
    • International numbers
    • Call queuing
    • IVR menu

    Integrations:

    Besides many direct integrations (like Hubspot, Intercom, and Slack), CloudTalk has an integration with Zapier that allows you to connect thousands of apps.

    Mobile app:

    Android, iOS

    Pros:

    Very easy to implement, affordable pricing plans, phone numbers from over 160 countries.

    Cons:

    According to Capterra reviewers, the mobile app needs a bit more work.

    From $15 for the starter plan to $35 a month for the Expert plan, paid annually.

    Yes, 14 days

    #2 CallHippo + Intercom Integration

    CallHippo helps companies conduct business using local and international numbers in territories across the globe. Their customer service team is top-notch, and they have a full stack of useful integrations. Here’s everything else you need to know about CallHippo: 

    NOTE

    The best fit for: Companies who place a premium on customer service

    Rating:

    4.2/5 – 402 reviews

    Read the reviews

    G2 logo

    4..3/5 – 242 reviews

    Read the reviews

    Key features:

    CallHippo provides regular call center and telephony tools, such as IVR, Call logging, monitoring, and recording, plus several reporting/analytics tools.

    Integrations:

    Over 90, from the most popular CRM systems to help desks, analytics tools, and productivity apps. They can also be integrated with Zapier, to indirectly connect all Zapier apps with CallHippo.

    Mobile app:

    Android, iOS

    Pros:

    Very kind and helpful customer service, one of the highest number of integrations available.

    Cons:

    The basic version is severely limited, with most tools essential for call centers (like IVR or Power Dialer) only available on higher-pricing plans.

    From $16 a month for a basic plan to $30 a month.

    Only upon request

    #3 Nuacom + Intercom Integration

    Nuacom is an “All-in-one” VOIP phone system solution for businesses of all types and sizes. Compared to other companies mentioned here, Nuacom, besides their system, also offers several VOIP-compatible on-premises phones. Here’s what else should you know about it:

    NOTE

    The best fit for: Businesses transitioning from on-premise to remote VoIP

    Rating:

    4.8/5 – 30 reviews

    Read the reviews

    G2 logo

    4/5 – 9 reviews

    Read the reviews

    Key features:

    Over 50, from smart call transfers, click-to-call, and SMS messages, to various automation options such as IVR and time-based call routing.

    Integrations:

    Nuacom has only 10 direct integrations (with the main CRM providers, Intercom, and Google tools), but it can be connected with other apps via Zapier.

    Mobile app:

    Android, iOS

    Pros:

    • Exceptional customer support, according to Capterra users
    • Great for budding remote teams

    Cons:

    • Setting up the system and its initial usage can be a bit troublesome
    • Additionally, some customers complain about ease-of-use while utilizing the full product

    From €9.99 ($12) to €34.99 ($41) per agent, per month

    Yes, for 14 days

    #4 Ozonetel + Intercom Integration

    Ozonetel CloudAgent can be used for both inbound and outbound communication with clients since it can provide omnichannel support (email, calls, SMS, and social media). What’s interesting is that they have both cloud, hybrid, and on-premises options, so a company can pick the option that suits them best. Here’s what else you should know about it:

    NOTE

    The best fit for: Businesses who want advanced call center tracking capabilities

    Rating:

    5/5 – 1 reviews

    Read the reviews

    G2 logo

    4.6/5 – 105 reviews

    Read the reviews

    Key features:

    Ozonetel offers queue management, call recording, an inbound and outbound call center, Interactive Voice Response (IVR), and text-to-speech.

    Integrations:

    Salesforce, Hubspot, Intercom, Zoho, Microsoft Dynamics, Zendesk, and Freshworks.

    Mobile app:

    N/A

    Pros:

    AI-Based Speech Analytics tools that monitor an agent’s speed and voice volume, and track customer sentiment towards the company.

    Cons:

    No Zapier integration, which heavily restricts the integration options, plus they don’t have a mobile app yet.

    From $25 to $55 per agent, per month

    Yes, 14 days

    #5 Microsoft Teams + Intercom Integration

    Microsoft Teams is a calling and video conferencing platform that helps businesses stay connected, both internally and with their customers.

    NOTE

    The best fit for: Businesses that prioritize seamless internal communication

    Rating:

    4.3/5 – 8,904 reviews

    Read the reviews

    G2 logo

    4.4/5 – 13,255 reviews

    Read the reviews

    Key features:

    • Click-to-Call
    • Automatic Call Distribution (ACD)
    • Smart/auto dialers

    Integrations:

    CRMs including Dynamics 365, Salesforce, Hubspot, Zoho, Pipedrive, etc. 

    Mobile app:

    Android, iOS

    Pros:

    Well-regarded customer support team that can help solve customer issues quickly and without hassle

    Cons:

    Customers have complained about Microsoft Teams’ difficult-to-navigate UI

    Microsoft Teams is 8 USD at its cheapest and 57 USD at its most expensive

    #6 AirCall + Intercom Integration

    Aircall is a calling software primarily targeted at small businesses. It offers a wide range of features and integrations, and is available at several different pricing tiers.

    NOTE

    The best fit for: Smaller businesses that want a comprehensive calling platform

    Rating:

    4.2/5 – 329 reviews

    Read the reviews

    G2 logo

    4.3/5 – 725 reviews

    Read the reviews

    Key features:

    • Advanced IVR
    • International numbers in territories across the globe

    Integrations:

     Aircall features a great many useful integrations, including with Intercom, Pipedrive and Zapier

    Mobile app:

    Android, iOS

    Pros:

    • Comprehensive selection of intergrations
    • Great customer support
    • Excellent audio quality

    Cons:

    • Webinar hosting and screen sharing features leave much to be desired 
    • Loudspeaker functionality can be inconsistent

    • Aircall’s most basic plan costs $30 per user per month
    • Their intermediate plan costs $50 per user per month
    • Their most advanced plan requires prospective customers to contact one of their agents for pricing information.

    #7 Talkdesk + Intercom Integration

    Talkdesk has been on the VoIP scene since 2011. Their smart-calling platform has improved the communication capabilities of over 1,800 sales and customer support teams through high-tech automations and reliable call quality.

    NOTE

    The best fit for: Businesses that want an established player in the VoIP space

    Rating:

    4.4/5 – 698 reviews

    Read the reviews

    G2 logo

    4.4/5 – 2,052 reviews

    Read the reviews

    Key features:

    Talkdesk stands out for its smart dialers, which include both a predictive dialer and a power dialer.

    Integrations:

    CRMs include Salesforce, Zendesk, Slack, MS Teams, ServiceNow, MS Dynamics and Zoom

    Mobile app:

    Yes, for iOS and Android. Only available in as part of the Elevate plan, it’s mid-tier option

    Pros:

    • Talkdesk’s wide range of auto dialers help sales agents stay on top of their calling lists and meet their monthly quotas with ease.
    • Their customer support system – which includes video tutorials and the possibility for in-person training –  is also highly-regarded.

    Cons:

    • Talkdesk’s communications capabilities are limited. It’s designed to function as a call center platform, but doesn’t provide everything businesses need when it comes to messaging and video conferencing.
    • Talkdesk also falls short in the integration department when compared to other VoIP softwares.

    • Talkdesk’s most basic plan costs $75 per user per month
    • Their intermediate plan costs $95 per user per month
    • Their most advanced plan costs $125 per user per month.

    #8 Ringover + Intercom Integration

    Ringover is a business phone system that allows you to contact 110 countries via virtual phone and SMS messaging services. It’s easy to use — no expertise is needed to set up and access the software’s advanced features. Ringover works best with small and medium-size businesses.

    NOTE

    The best fit for: Scaling businesses looking for quick and easy setup

    Rating:

    4.5/5 – 201 reviews

    Read the reviews

    G2 logo

    4.7/5 – 33 reviews

    Read the reviews

    Key features:

    Ringover has a comprehensive set of automations, including CRM data-syncing capabilities.

    Integrations:

    CRM + Helpdesk integrations, including with Zoho, Salesforce and Pipedrive

    Mobile app:

    Android, iOS

    Pros:

    One of Ringover’s strengths is its wide coverage — customers can acquire international telephone numbers in 110 countries worldwide.

    Cons:

    Ringover doesn’t offer any automated dialers (e.g. a predictive dialer), callback scheduling, or even call scripting. This makes it a poor choice for sales teams.

    • Ringover’s Smart plan starts at $19 per month
    • The Power plan starts at $39 per month when paid annually
    • The Enterprise plan is a custom, tailor-made plan for bigger businesses

    Yes, 7 days

    #9 Toky + Intercom Integration

    Toky is a phone system designed to help call center agents more easily contact prospects and customers. The product aims to centralize — and by extension, simplify — communication for call center agents.

    NOTE

    The best fit for: Businesses that want an all-in-one call center solution

    Rating:

    4.3/5 – 103 reviews

    Read the reviews

    G2 logo

    4.6/5 – 31 reviews

    Read the reviews

    Key features:

    • Click-to-call 
    • IVR
    • Call transcripts
    • Call history tracking

    Integrations:

    CRM integrations including Salesforce, Intercom and Hubspot

    Mobile app:

    Android, iOS

    Pros:

    • Easy to integrate with other tools
    • Friendly support
    • High-quality calling

    Cons:

    • Lacks some smart dialer features, including a power dialer
    • Ticket-creation system with Intercom can be inconsistent, according to reviewers on G2

    • 20 USD per month for their Entrepreneur plan
    • 25 USD per month for their Business plan
    • Price-upon-request for their Enterprise plan 

    #10 Avoxi + Intercom Integration

    Avoxi is a global contact center solution that helps you simplify customer interactions with a cloud-based, modern communication experience.

    NOTE

    The best fit for: Businesses large and small that want a wide range of calling tools

    Rating:

    4.8/5 – 51 reviews

    Read the reviews

    G2 logo

    4.7/5 – 24 reviews

    Read the reviews

    Key features:

    Call routing and auto attendants make Avoxi a great choice for customer service teams 

    Integrations:

    20+ integrations with CRMs and helpdesk tools

    Mobile app:

    Android, iOS

    Pros:

    • Lots of clever automation features, including ACD (Automated Call Distribution)
    • Helpful support team
    • Overall organization of the interface

    Cons:

    • Regular maintenance that can disrupt business’s workflows
    • Missing crucial outbound sales tools like smart dialers
    • Relatively short list of integrations

    • Avoxi’s most basic plan is free
    • It’s 2nd-tier plan is 19.99 USD

    #11 JustCall + Intercom Integration

    JustCall is a modern call center solution that provides all the basics for small businesses. MMS messaging; SMS automation; call tracking, recording and monitoring; and integrations with several CRMs and helpdesks come standard with their lowest-tier, $20-per-user-per-month subscription plan.

    NOTE

    The best fit for: Small businesses looking for a modern, feature-rich solution

    Rating:

    4.1/5 – 103 reviews

    Read the reviews

    G2 logo

    4.3/5 – 303 reviews

    Read the reviews

    Key features:

    Comes with 60+ features, including phone extensions, call routing, IVR, or auto-dialers.

    Integrations:

    Integrates with 50+ popular CRM and Helpdesk tools

    Mobile app:

    Android, iOS

    Pros:

    JustCall stands out amongst its competitors in 3 specific areas: Auto and predictive dialing, telemarketing management, and apps for desktop and mobile devices.

    Cons:

    JustCall lacks adequate country coverage as compared to other platforms. It offers numbers in only 70 countries worldwide.

    • Integrated plan: $35 per month billed quarterly
    • Professional plan: $65 per month billed quarterly
    • Professional plan with Power dialer: $95 per month billed quarterly 
    • Enterprise plan: You have the option to schedule a demo, plus you get an extended trial

    #12 Dialpad + Intercom Integration

    Dialpad is a reliable, unified telephony solution with simple built-in AI, and advanced analytics. A live chat, phone hotline, and knowledge base makes it a great deal for customer support teams.

    NOTE

    The best fit for: Businesses that want top-tier customer support tools

    Rating:

    4.7/5 – 478 reviews

    Read the reviews

    G2 logo

    4.4/5 – 1,457 reviews

    Read the reviews

    Key features:

    Comes with 25+ features. Call transfer, voicemail, or voicemail transcription are some of the tools Dialpad offers.

    Integrations:

    Dialpad has 40+ advanced CRM integrations, including with Salesforce and Hubspot

    Mobile app:

    Android, iOS

    Pros:

    • Modern, user-friendly UI, plus a mobile application and training videos
    • Great for remote teams
    • User-friendly interface

    Cons:

    • Limited selection of integrations compared to other platforms
    • Limit of 45 minutes for meetings for basic plans
    • Customer on G2 complained about unreliable call quality

    Dialpad offers 3 plans, ranging in price from $15 to $25 per user/month paid annually and $20 to $30 per user/month paid monthly.

    #13 CircleLoop + Intercom Integration

    CircleLoop is a cloud-based business phone system that aims to save user’s time and help them get things done more efficiently.

    NOTE

    The best fit for: Businesses that want to run a more efficient call center

    Rating:

    4.5/5 – 11 reviews

    Read the reviews

    G2 logo

    4.3/5 – 11 reviews

    Read the reviews

    Key features:

    • Real-time data synchronization across desktop and mobile applications 
    • Voicemail transcription
    • Call recording

    Integrations:

    Integrates with CRMs, including Hubspot and Pipedrive

    Mobile app:

    Android, iOS

    Pros:

    •  Email notifications help ensure agents are always aware of customer queries
    • The platform is easy to navigate

    Cons:

    • Relatively few integrations
    • While it does offer audio conferencing, the platform does not offer video conferencing
    • Setting up call flows can be a complicated process

    • Full membership for $15 per user/month
    • Pay-as-you-go for $5 per user/month

    Yes, 7 days

    #14 Close + Intercom Integration

    Close is a CRM software that aims to help sales agents double their productivity through the use of smart, time-saving features.

    NOTE

    The best fit for: Businesses that want to optimize their sales processes

    Rating:

    4.7/5 – 149 reviews

    Read the reviews

    G2 logo

    4.6/5 – 338 reviews

    Read the reviews

    Key features:

    • Smart calling features, including a power dialer and a predictive dialer
    • Call listening and whispering capabilities

    Integrations:

    One-click integrations with Gmail, Hubspot, and more

    Mobile app:

    N/A

    Pros:

    • Smart features with a clear focus on improving efficiency
    • Customizable workflows
    • Customers love their power dialer

    Cons:

    • Does not offer a mobile app
    • Call reporting could be improved

    • Close’s lowest tier plan is 25 USD
    • The next-highest tier costs 59 USD
    • The second-highest tier plan costs 89 USD tier plan.
    • The highest tier plan costs 129 USD.

    #15 Ziwo + Intercom Integration

    Ziwo is an omnichannel cloud calling software that leverages easy-to-use features and integrations to help call centers increase their efficiency across the board.

    NOTE

    The best fit for: Businesses of all types that value efficiency

    Rating:

    4.7/5 – 68 reviews

    Read the reviews

    G2 logo

    4.8/5 – 29 reviews

    Read the reviews

    Key features:

    Helpful everyday call center features include call tracking and call whispering

    Integrations:

    Integrations with Zapier, HubSpot, Salesforce and more

    Mobile app:

    Android, iOS

    Pros:

    • Comprehensive list of time-saving calling features, including Click-to-Call and smart dialers
    • Great for remote teams
    • Easy-to-navigate interface

    Cons:

    • Relatively short list of available integrations
    • Customer support can take along time to respond to inquiries
    • Auto login and logout can disrupt workflows

    • Ziwo’s lowest tier plan is 30 USD per user per month.
    • Its intermediate tier plan costs 82 USD per user per month
    • Its most-advanced plan is priced on a case-by-case basis

    Conclusion:

    We hope the information in this article will help you make an informed decision about your next Intercom integration. 

    As we’ve shown, there are plenty of options to consider when thinking about which apps you’d like to integrate with Intercom in order to simplify and enhance your workflows. 

    If you’d like to learn more about how to improve your productivity in general, we recommend checking out this recently-published eBook.
    Interested in giving CloudTalk a try? We offer a 14-day free trial, so customers can get to know our product before purchasing a plan. Feel free to sign up for a trial or schedule a demo at your convenience.

    FAQs

    What did you find in this article?

    What is Intercom?

    Intercom is a business communications software that simplifies interactions between companies and their customers. The software boosts the efficiency of customer support teams by providing a headquarters for all of their communications needs. There are a number of great tools you can integrate with Intercom to make your day-to-day work easier. Check a list of some great options in our article.

    What are the best integrations for Intercom?

    What is Intercom used for?

    Intercom is a customer communications platform designed to provide your customers with the best possible service and strategies. It allows you to track and evaluate how people interact with your brand online and engage with them via mail or instant messaging.

    Integrate Intercom with CloudTalk and stay on top of all customer interactions across your channels and work tools. Provide top-of-the-line customer support with this SMS + Phone Call power couple and enjoy their benefits without compromise.

    How to find and connect the Intercom integration?

    1. Login to your CloudTalk Dashboard account here.

    2. Click on Account -> Integrations in the left sidebar menu. Scroll over the Intercom logo and click + Add to Connect with Intercom.

    3. You will be redirected to the Intercom website, where you must authorize access to allow CloudTalk access to your Intercom company data. 

    4. Once you have completed these steps, your integration will be ready to use. Click the Save button to activate the integration.

    Find out more in this blog!

    Pick the right IVR for your business

    Customer and agent illustration