A budget-friendly and reliable call center Avoxi alternative

Call Quality: Better sound quality and connectivity
Features: Advanced capabilities to serve any use case.
Country Coverage: 160+ options to expand internationally.

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	Cloudtalk	Avoxi
Platform	Available across any device or platform	Available only as a web-based app
Pricing	Starts at $25 per user/month, billed annually	Starts free with very limited options
Integrations	35+	20+
Set-up and Onboarding
Missed Calls		Only allows callers to save their place in the call queue.
Smart Deception of Resolved Missed Calls
Conference Calls	Audio + video calls	Only audio calls
Predictive Dialer
Smart Dialer

3,000+ call centers and phone systems powered by CloudTalk and counting

Take care of your customers.
CloudTalk will do the rest.

Advanced reporting

Important decisions should be based on data. Therefore, we have created smart advanced analytics features like agent reporting, call monitoring, real-time dashboard, and custom reporting. Dig deeper. Be better than your competitors

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Built-in features

We worked hard so you don’t have to. Enjoy various built-in features without any technical support. Install all advanced tools with a few clicks inside your CloudTalk interface.

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40+ powerful integrations love CloudTalk

We want you to work with tools you love and know well. CloudTalk offers more than 40 CRM and helpdesk integrations, which can be installed with a simple click. Did not find your system? Install it easily with our API feature.

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#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.5/5 – 225 reviews

4.3/5 – 347 reviews

4.5/5 – 272 reviews

4.5/5 – 225 reviews

Integrate CloudTalk with tools
you love the most

Connect CloudTalk with powerful and easy one-click CRM and helpdesk integrations. Automatic 2-way synchronization makes that all your data are always up-to-date.

Hubspot

Salesforce

Zendesk

Intercom

Pipedrive

Playvox

Slack

Freshdesk

Zoho CRM

MORE INTEGRATIONS

CHOOSE YOUR INTEGRATIONS

Trained support teams right at your hand

Have you experienced unreliable customer support? We got you. Our priority is to serve customers and help them find immediate solutions to their issues. We have several support teams working in different time zones to answer your questions in real-time. Always with a smile.

14-DAY FREE TRIAL

The user-friendly interface makes adjusting to the new system easier

Switching from one software to another can be rough. Not while switching to CloudTalk. Why?

Our dedicated onboarding team is here to show you around
The onboarding portal clearly covers every step
An intuitive interface shows you every important detail without the need to look for it.

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Look like a local anywhere in the world

Spread your customer care even further with CloudTalk’s international numbers feature. You can acquire specific numbers with geographic or non-geographic codes from over 160 countries. These calls are more likely to be picked up and this option is also cheaper.

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ABOUT INTERNATIONAL NUMBERS

Watch how CloudTalk works

We will show you how to use the Cloudtalk desktop app, click to call feature and the smart dialer. We will also demonstrate CloudTalk’s dashboard features

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How do free trials work?

Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.

Who is a user?

Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.

How often can I change my billing plan?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

How else can I use CloudTalk?

CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.