In CloudTalk, we use nothing less than the most powerful CRMs. Try our 14-day free trial and see all the possibilities a cloud-based call center offers.
Desktop notifications to instantly know who is calling
Up-to-date Mobile app to take your call center on the GO
The whole call history is displayed in your CRM (including tags, notes, sentiment ratings, etc).
Click-to-call feature to reach out to customers directly from CRM
2-way data synchronization, call flow designer, and other 100+ features
4,000+ call centers and phone systems powered by CloudTalk and counting
CloudTalk vs. Ring.io
Comparison data is based on an analysis from Q4, 2021.
We are certain you will enjoy working with CloudTalk. Here is why:
Integrate Salesforce with CloudTalk and get a modern call center inside of your favorite CRM. Handle calls without ever leaving Salesforce (call widget is embedded to your Salesforce interface), convert more deals with smart, automated dialing, or see the caller’s Salesforce details before picking up the call.
Enhance your sales and customer support team efficiency. Only 3-click CloudTalk + HubSpot integration allows you to automate your workflows, boost the team performance and track all the important metrics. Click-to-Call your contacts from HubSpot and easily initiate calls, access recordings without ever leaving HubSpot, or see the caller’s HubSpot details before picking up the call.
Cloudtalk + Zendesk integration reduces the time employees waste on unnecessary tasks, so they have more time to take care of customers. In Zendesk, you can see the whole call history, including tags, notes, sentiment ratings, etc. This simple integration will centralize all your communication in one place.
Searching for ways to automate your daily workflows in your customer support or contact center? Workflow Automation is an efficient way of streamlining business processes. This feature also enables you to create customer-specific business process flows. Even when using several different platforms.
Automatic data synchronization in both systems means that you can always access up-to-date data. Within your SalesForce integration, you may also open statistics, displayed in CloudTalk Dashboard. That allows you to have a complete overview of your calls.
CloudTalk Go allows Sales, Support & Operation teams to stay connected and professionally handle customer calls outside of the office, using WiFi or mobile networks. Available on the iOS App Store and the Android Play Store.
We boosted our already strong Power dialer in a way that will completely change your workflow.
Smart dialer and Predictive dialer are here to help you deliver the best customer experience.
The only thing you need to start using the Smart dialer is CloudTalk Click to call extension. Once the extension is active in your browser, it automatically scans for phone numbers in the content you browse and lets you add those in your prospecting queue.
The predictive dialer ensures that more customer calls are made in a shorter time. It is an ideal tool to get in touch with your customers. In each campaign, you can also configure the time for which the agent remains unavailable after the call ends (the time necessary to finish administration tasks related to the call).
Callback feature, Smart detection of resolved missed calls, Ring on speakers, Warm Transfer, Skills-based routing, and 3-way calling are just some of many more features that help you level up your performance. Explore new ways of customer service and surprise your clients with a more personalized and faster experience. Do it today.
How do free trials work?
Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.
What are your outbound call prices?
Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.
Who is a user?
Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.
How often can I change my billing plan?
Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.
How else can I use CloudTalk?
CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.
What about data safety?
The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.
IT & Operations
Sales
Customer support
Company-wide
Software & Tech
Financial Services
Professional services
Education & E-learning
Remote teams
Business phone system
Calling for HubSpot
Small businesses
Medium & Large businesses
Zendesk
Pipedrive
Salesloft
