1,500+
Reviews
260+
Reviews
4,000+
Customers
KrispCall Review 2026:
Features, Pricing & User Feedback
Exploring KrispCall? Discover what real users say about call quality, features, and support—plus see how CloudTalk compares.
What is KrispCall?
KrispCall is a cloud-based business phone system built for small and mid-size sales and support teams. It bundles VoIP calling, SMS, voicemail, and a Unified Callbox into a single workspace, with virtual numbers in 100+ countries and integrations with HubSpot, Pipedrive, Zendesk, and Microsoft Teams.
For lean teams that need a quick way to start placing calls from a browser or mobile app, KrispCall covers the basics—local numbers, IVR, Call Recording, and a Power Dialer. As businesses grow, however, users frequently report activation delays, billing surprises, and gaps in advanced Analytics that surface only once volume increases.
What are KrispCall's Key Features?
- Cloud Calling & SMSBrowser, desktop, and mobile (iOS & Android) calling with support for business SMS and Bulk SMS
- AI Call SummariesTranscripts, action items, and quick-reply suggestions on completed calls
- Multi-Level IVRRoute inbound calls with phone trees, business hours, and failover rules
- Numbers in 100+ countriesLocal, toll-free, and mobile numbers, plus US non-VoIP options for OTP & 2FA workflows
- Power DialerOutbound list dialing with voicemail drops and basic connect-rate tracking
- 100+ CRM integrationsHubSpot, Pipedrive, Zoho, Zendesk, Salesforce (beta), Microsoft Teams, Zapier, and more
What Do Users Say About KrispCall?
Based on 900+ verified reviews from G2, Capterra, and Trustpilot
😊 What Users Love
- Fast, painless setup — teams get a number activated and start calling within minutes
- Clean, intuitive dashboard with a Unified Callbox that keeps SMS, calls, and voicemail in one place
- Responsive support during onboarding
- Affordable entry plan ($12/user) for small teams and freelancers
"KrispCall has been a game-changer for our communication workflow. The dashboard is super intuitive, making it easy to manage multiple numbers, track calls, and collaborate with the team."
😤 What Users Hate
- Additional fees and billing, especially for international calls
- Lengthy activation and verification that have stalled some users for days
- Limited advanced analytics and reporting customization for ops & QA teams
- The mobile app has fewer features than the web version, plus lag and stability issues
"Hidden fees, constant re-verification, and no option to bulk delete texts. Calls dropped regularly, and number porting took 3 days with no warning—I lost business because of it. Support tried to help, but the system is broken at its core."
What Are People Talking about KrispCall on G2?
See what real users are saying about KrispCall's product on G2—honest reviews, real experiences, and feedback from teams who have used it.
We can now receive and make calls from anywhere in the world.
Project Manager
I think pricing is not so good when it comes to a large number of users.
Project Manager
The integration with Pipedrive is not great and needs a lot of work.
Account Executive
KrispCallKrispcall Review Insights
Aggregated ratings from leading B2B software review platforms
Krispcall G2 Review
Krispcall Capterra Review
Krispcall Trustpilot Review
Krispcall GetApp Review
Krispcall Software Advice Review
2025 Winter LeaderLooking for a KrispCall Alternative?
See why 5,500+ businesses switched to CloudTalk for deeper analytics, AI-powered features, and transparent pricing.
Top-rated on G2
Consistently rated highly on G2, CloudTalk helps teams ramp faster, avoid complexity, and rely on a phone system that works as expected from day one.
100+ integrations
Your CRM, helpdesk, and sales tools already talk to each other. CloudTalk just joins the conversation and makes it way more productive.
Coverage in 160+ countries
From next door to across the globe, CloudTalk keeps your calls clear, local, and ready to grow with your business.
CloudTalk vs KrispCall: Side-by-Side
See how CloudTalk delivers superior performance where it matters most
Why Choose CloudTalk Over KrispCall
See how CloudTalk delivers superior performance where it matters most
Businesses That Switched to CloudTalk
Real results from real companies that made the move—and never looked back.
“In the old platform, there was no automatic ticket creation. We had to manually check the logs to see which calls were missed and whether they were followed up. ”
“Once we switched to CloudTalk, our missed calls dropped by 23%. That’s not just a number; that’s customers we’re able to connect with before it’s too late.”
Vendor Operations Manager at Aspire
“We didn’t have trustworthy data. Reports didn’t match, calls weren’t recorded properly, and even billing discrepancies became a recurring issue.”
“With CloudTalk, we finally have visibility. We can see which teams are handling calls and whether they’re the right ones for the job. That allows us to rebalance workloads.”
Customer Experience Coordinator at Alura
“We had a lot of problems with contactability and reaching our leads. Reviewing calls required listening to full recordings manually, which was very time-consuming.”
"One of the biggest wins has been the ability to analyze team calls and identify patterns and areas for improvement. Now we have like a 30% more contact rate."
SDR Team Lead at TripleTen LATAM
Frequently Asked Questions
Yes, KrispCall is a legitimate cloud-based business phone system with over 900 verified reviews on platforms such as G2, Capterra, and Trustpilot.
KrispCall's Essential Plan starts at $12/user per month, while the Standard Plan starts at $32/user per month and the Enterprise Plan is quote-based. However, potential users should be aware that some existing customers have reported billing surprises and additional fees.
KrispCall has a 4.5/5 rating from over 350 verified reviews on G2. It also has a 4.1 rating on Trustpilot and a 3.8 rating on Capterra. Users generally like its easy setup and clean dashboard, but common complaints include limited Analytics, mobile app issues, and slow support during technical problems.
KrispCall is primarily built for lean, small, and mid-sized sales and support teams that need a simple solution to start calling from a browser or phone. It is a suitable option for businesses that prioritize speed of setup and affordability for basic VoIP and SMS needs.
If your business is growing or needs more advanced features, you may want to consider alternatives like CloudTalk for deeper analytics, advanced AI tools (such as call scoring and smart dialers), more flexible call routing options, and stronger global reliability for high-volume calling.
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Reviews
1,500+
Reviews
260+
Customers
5,500+