Google Voice vs OpenPhone

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

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Google Voice vs OpenPhone and How They Compare to CloudTalk

8 companies

Property

Annual Price Overview

Free trial

Integrations

Mobile application

Min/Max amount of users

Extensions

Click to Call

Call recording

Call tagging

Local numbers

Toll-free numbers

Smart dialer

Automated Call Distribution (ACD)

Open API

Customer support options

Cloudtalk

$25 – $50

Yes – 14 days.

Doesn’t require a credit card.

35+ CRM, Helpdesk, E-commerce, Sales Automation, Business Intelligence, and other integrations. CRM integrations include industry leaders like HubSpot, Zapier or Intercom.

Yes, compatible with both Android and iOS.

Available in Starter plan.

One user within all plans.

Up to 8-digit extensions with site codes from a Premium plan.

Yes, from a starter pack.

Available in all plans.

1 local number free for each plan.

Available in all plans.

Yes, also offers predictive and power dialers.

Customer support available 24/7.

We offer email, phone, chat support, and an option of a dedicated account manager.

Pinned

Google Voice

$10 – $30

Yes – 14 days.

Requires a credit card.

Integrates with several Google tools like Google Calendar and Google Meet.

Yes, compatible with both Android and iOS.

Standard: unlimited users, but limited features

Does not offer extensions.

Click to call supported by Google Search technology.

Available in all plans.

Does not mention this feature.

Unlimited with Standard and Premier plans.

Does not offer any toll-free numbers.

Does not mention this feature.

Google Help support services.

OpenPhone

$10- $20

Yes – 7 days.

Doesn’t require a credit card.

Integrates with 6 external tools, including Zapier, Slack and HubSpot.

Yes, compatible with both Android and iOS.

10 users with their Starter plan.

Extensions available in all plans.

Does not feature click to call.

Available in all plans.

Does not mention this feature.

Available in all plans.

Does not offer any toll-free numbers.

Does not mention this feature.

Email and SMS support for Starter and Premium plans.

Discuss the detailed comparison and choose your winner.

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Google Voice vs OpenPhone

Pricing: Which Service
Fits Your Budget?

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Google Voice offers a 3-tiered pricing system, starting with its $10-per-month “Starter” package and scaling up towards its $30-per-month “Premier” package.

OpenPhone starts at $10 per month with its “Starter” plan, followed by a $20-per-month “Premium” plan. It also offers a “Enterprise” plan, the price for which can be attained by calling one of their sales representatives.

While it certainly lacks some business-oriented features, Google Voice simply can’t be beat when it comes to affordability.

Result

Features: Which Phone System
Powers Your Team Better?

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Google Voice has no IVR system to speak of. This can be an issue for small business owners, who may want to implement an IVR system to direct callers towards different departments or personnel.

OpenPhone offers its customers a customizable IVR phone menu complete with extensions.

OpenPhone takes the cake when it comes to features. The presence of an IVR system alone sets it apart from Google Voice, not to mention other useful features like Auto Reply and Team Messaging.

Result

Customer Satisfaction: Which
Service Has the Happiest Customers?

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According to reviews on Capterra’s platform, Google Voice has an overall customer satisfaction score of 4.5 out of 5. Google Voice earned a ranking of 4.0 out of 5 in customer service.

OpenPhone has an overall score of 4.9 out of 5 on Capterra. OpenPhone was rated 5 out of 5 in customer service.

OpenPhone was the runaway winner here, due to its very impressive 5 out of 5 customer satisfaction score on Capterra.

Result

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not convinced?
Meet CloudTalk!

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk compares to Google Voice and OpenPhone

While Google Voice offers 17 features and OpenPhone offers 22, we have you covered with 100 tools that can adapt to all of your business needs.

Google Voice customers lack the sort of advanced analytics offered by CloudTalk. For example, with Custom reporting, you can filter any data you need within seconds. Search by agent, phone number, queue, timeframe, etc.

OpenPhone customers often complain about a lack of integrations. One reviewer on Capterra said: “I wish it had the ability to integrate with other CRM systems.” Well, CloudTalk certainly fills this void. Our 35+ integrations with CRM, Helpdesk, E-commerce and Sales Automation tools make incorporating CloudTalk into your company’s current workflow a snap.

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Pricing: Transparent memberships for businesses of any size

CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

Furthermore, while OpenPhone is extensively used by smaller businesses, CloudTalk aims mainly at mid-size companies looking to grow. Therefore, although you pay more, CloudTalk adapts to your future needs, offering you a long-term solution.

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Features

Out of CloudTalk’s 100 features, our flagship tools include several advanced dialers (power, predictive, and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

Expore Features

Advantages and reviews of CloudTalk

Still not convinced? Our results speak for themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 min.

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

G2 Reviews proof

The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.

Franco Viale Leyva
Head of Commercial Performance at Poliglota

Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.

Frederico Lopes
Head of Customer Service at DiscoverCars

CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.

Pavel Pribis
CEO of Boataround