Google Voice vs OpenPhone

Name: Google Voice vs OpenPhone: Which One Is Best For Your Business? - CloudTalk
Brand: CloudTalk

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

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Property	Cloudtalk	Google Voice	OpenPhone
Annual Price Overview	$25 – $50	$10 – $30	$10- $20
Free trial	Yes – 14 days. Doesn’t require a credit card.	Yes – 14 days. Requires a credit card.	Yes – 7 days. Doesn’t require a credit card.
Integrations	100+ CRM, Helpdesk, E-commerce, Sales Automation, Business Intelligence, and other integrations. CRM integrations include industry leaders like HubSpot, Zapier or Intercom.	Integrates with several Google tools like Google Calendar and Google Meet.	Integrates with 6 external tools, including Zapier, Slack and HubSpot.
Mobile application	Yes, compatible with both Android and iOS. Available in Starter plan.	Yes, compatible with both Android and iOS.	Yes, compatible with both Android and iOS.
Min/Max amount of users	One user within all plans.	Standard: unlimited users, but limited features	10 users with their Starter plan.
Extensions	Up to 8-digit extensions with site codes from a Premium plan.	Does not offer extensions.	Extensions available in all plans.
Click to Call	Yes, from a starter pack.	Click to call supported by Google Search technology.	Does not feature click to call.
Call recording	Available in all plans.	Available in all plans.	Available in all plans.
Call tagging		Does not mention this feature.	Does not mention this feature.
Local numbers	1 local number free for each plan.	Unlimited with Standard and Premier plans.	Available in all plans.
Toll-free numbers	Available in all plans.	Does not offer any toll-free numbers.	Does not offer any toll-free numbers.
Smart dialer	Yes, also offers predictive and power dialers.	Does not mention this feature.	Does not mention this feature.
Automated Call Distribution (ACD)		Does not mention this feature.	Does not mention this feature.
Open API		Does not mention this feature.	Does not mention this feature.
Customer support options	Customer support available 24/7. We offer email, phone, chat support, and an option of a dedicated account manager.	Google Help support services.	Email and SMS support for Starter and Premium plans.

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	Google Voice	OpenPhone	Result
Pricing: Which Service Fits Your Budget?	Google Voice offers a 3-tiered pricing system, starting with its $10-per-month “Starter” package and scaling up towards its $30-per-month “Premier” package.	OpenPhone starts at $10 per month with its “Starter” plan, followed by a $20-per-month “Premium” plan. It also offers a “Enterprise” plan, the price for which can be attained by calling one of their sales representatives.	Pricing winner Google Voice While it certainly lacks some business-oriented features, Google Voice simply can’t be beat when it comes to affordability.
Features: Which Phone System Powers Your Team Better?	Google Voice has no IVR system to speak of. This can be an issue for small business owners, who may want to implement an IVR system to direct callers towards different departments or personnel.	OpenPhone offers its customers a customizable IVR phone menu complete with extensions.	Features winner OpenPhone OpenPhone takes the cake when it comes to features. The presence of an IVR system alone sets it apart from Google Voice, not to mention other useful features like Auto Reply and Team Messaging.
Customer Satisfaction: Which Service Has the Happiest Customers?	According to reviews on Capterra’s platform, Google Voice has an overall customer satisfaction score of 4.5 out of 5. Google Voice earned a ranking of 4.0 out of 5 in customer service.	OpenPhone has an overall score of 4.9 out of 5 on Capterra. OpenPhone was rated 5 out of 5 in customer service.	Customer Satisfaction winner OpenPhone OpenPhone was the runaway winner here, due to its very impressive 5 out of 5 customer satisfaction score on Capterra.

How CloudTalk compares to Google Voice and OpenPhone

While Google Voice offers 17 features and OpenPhone offers 22, we have you covered with 100 tools that can adapt to all of your business needs.

Google Voice customers lack the sort of advanced analytics offered by CloudTalk. For example, with Custom reporting, you can filter any data you need within seconds. Search by agent, phone number, queue, timeframe, etc.

OpenPhone customers often complain about a lack of integrations. One reviewer on Capterra said: “I wish it had the ability to integrate with other CRM systems.” Well, CloudTalk certainly fills this void. Our 100+ integrations with CRM, Helpdesk, E-commerce and Sales Automation tools make incorporating CloudTalk into your company’s current workflow a snap.

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Pricing: Transparent memberships for businesses of any size

CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

Furthermore, while OpenPhone is extensively used by smaller businesses, CloudTalk aims mainly at mid-size companies looking to grow. Therefore, although you pay more, CloudTalk adapts to your future needs, offering you a long-term solution.

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Features

Out of CloudTalk’s 100 features, our flagship tools include several advanced dialers (power, predictive, and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

Expore Features

Advantages and reviews of CloudTalk

Still not convinced? Our results speak for themselves

14 days of free trialThere are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer SupportOur dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 min.Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed centersInstead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

G2 Reviews proof

The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.

Franco Viale LeyvaHead of Commercial Performance at Poliglota

Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.

Frederico LopesHead of Customer Service at DiscoverCars

CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.

Pavel PribisCEO of Boataround

G2 ranked us among the Top 50
Customer Service Products for 2026.

So, who is the overall winner
of the best VoIP alternative?

We vote for CloudTalk. Discover how CloudTalk can provide you with unparalleled control over your customer’s experience and start matching their expectations today

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