Google Voice vs OpenPhone
Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
Google Voice vs OpenPhone and How They Compare to CloudTalk
| Property | Cloudtalk | Google Voice | OpenPhone |
|---|---|---|---|
| Annual Price Overview | $25 - $50 | $10 - $30 | $10- $20 |
| Free trial | Yes - 14 days. Doesn’t require a credit card. | Yes - 14 days. Requires a credit card. | Yes - 7 days. Doesn’t require a credit card. |
| Integrations | 100+ CRM, Helpdesk, E-commerce, Sales Automation, Business Intelligence, and other integrations. CRM integrations include industry leaders like HubSpot, Zapier or Intercom. | Integrates with several Google tools like Google Calendar and Google Meet. | Integrates with 6 external tools, including Zapier, Slack and HubSpot. |
| Mobile application | Yes, compatible with both Android and iOS. Available in Starter plan. | Yes, compatible with both Android and iOS. | Yes, compatible with both Android and iOS. |
| Min/Max amount of users | One user within all plans. | Standard: unlimited users, but limited features | 10 users with their Starter plan. |
| Extensions | Up to 8-digit extensions with site codes from a Premium plan. | Does not offer extensions. | Extensions available in all plans. |
| Click to Call | Yes, from a starter pack. | Click to call supported by Google Search technology. | Does not feature click to call. |
| Call recording | Available in all plans. | Available in all plans. | Available in all plans. |
| Call tagging | Does not mention this feature. | Does not mention this feature. | |
| Local numbers | 1 local number free for each plan. | Unlimited with Standard and Premier plans. | Available in all plans. |
| Toll-free numbers | Available in all plans. | Does not offer any toll-free numbers. | Does not offer any toll-free numbers. |
| Smart dialer | Yes, also offers predictive and power dialers. | Does not mention this feature. | Does not mention this feature. |
| Automated Call Distribution (ACD) | Does not mention this feature. | Does not mention this feature. | |
| Open API | Does not mention this feature. | Does not mention this feature. | |
| Customer support options | Customer support available 24/7. We offer email, phone, chat support, and an option of a dedicated account manager. | Google Help support services. | Email and SMS support for Starter and Premium plans. |
Discuss the detailed comparison and choose your winner.
Google Voice vs OpenPhone
| Google Voice | OpenPhone | Result | |
|---|---|---|---|
| Pricing: Which Service Fits Your Budget? | Google Voice offers a 3-tiered pricing system, starting with its $10-per-month “Starter” package and scaling up towards its $30-per-month “Premier” package. | OpenPhone starts at $10 per month with its “Starter” plan, followed by a $20-per-month “Premium” plan. It also offers a “Enterprise” plan, the price for which can be attained by calling one of their sales representatives. | Pricing winner Google Voice While it certainly lacks some business-oriented features, Google Voice simply can’t be beat when it comes to affordability. |
| Features: Which Phone System Powers Your Team Better? | Google Voice has no IVR system to speak of. This can be an issue for small business owners, who may want to implement an IVR system to direct callers towards different departments or personnel. | OpenPhone offers its customers a customizable IVR phone menu complete with extensions. | Features winner OpenPhone OpenPhone takes the cake when it comes to features. The presence of an IVR system alone sets it apart from Google Voice, not to mention other useful features like Auto Reply and Team Messaging. |
| Customer Satisfaction: Which Service Has the Happiest Customers? | According to reviews on Capterra’s platform, Google Voice has an overall customer satisfaction score of 4.5 out of 5. Google Voice earned a ranking of 4.0 out of 5 in customer service. | OpenPhone has an overall score of 4.9 out of 5 on Capterra. OpenPhone was rated 5 out of 5 in customer service. | Customer Satisfaction winner OpenPhone OpenPhone was the runaway winner here, due to its very impressive 5 out of 5 customer satisfaction score on Capterra. |
Not convinced?
Meet CloudTalk!
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk compares to Google Voice and OpenPhone
While Google Voice offers 17 features and OpenPhone offers 22, we have you covered with 100 tools that can adapt to all of your business needs.
Google Voice customers lack the sort of advanced analytics offered by CloudTalk. For example, with Custom reporting, you can filter any data you need within seconds. Search by agent, phone number, queue, timeframe, etc.
OpenPhone customers often complain about a lack of integrations. One reviewer on Capterra said: “I wish it had the ability to integrate with other CRM systems.” Well, CloudTalk certainly fills this void. Our 100+ integrations with CRM, Helpdesk, E-commerce and Sales Automation tools make incorporating CloudTalk into your company’s current workflow a snap.
Pricing: Transparent memberships for businesses of any size
CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Furthermore, while OpenPhone is extensively used by smaller businesses, CloudTalk aims mainly at mid-size companies looking to grow. Therefore, although you pay more, CloudTalk adapts to your future needs, offering you a long-term solution.
Features
Out of CloudTalk’s 100 features, our flagship tools include several advanced dialers (power, predictive, and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
Advantages and reviews of CloudTalk
Still not convinced? Our results speak for themselves
G2 Reviews proof
G2 ranked us among the Top 50
Customer Service Products for 2026.
So, who is the overall winner
of the best VoIP alternative?
We vote for CloudTalk. Discover how CloudTalk can provide you with unparalleled control over your customer’s experience and start matching their expectations today