Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
|
Line2 |
OpenPhone |
CloudTalk |
|
|---|---|---|---|
| Annual price overview (per user/per month) | $13.75 - $21.83 | $10 - $20 | $25 - $50 |
| Free trial | Does not offer a free trial. | Yes - 7 days | Yes - 14 days Doesn't require a credit card. |
| Integrations | Does not mention any third-party integrations. | Integrates with 6 external tools, including Zapier, Slack and HubSpot. | 40+ CRM, Helpdesk, E-commerce, Sales Automation, Business Intelligence, and other integrations. |
| Open API | Does not mention this feature. | Does not mention this feature. | Yes |
| Extensions | Available for Growth and Elite-plan subscribers. | Extensions available in all plans. | Up to 8-digit extensions with site codes from a Premium plan. |
| Click to Call | Does not mention this feature. | Does not mention this feature. | Yes, from a starter pack. |
| Call recording | Available in all plans. | Available in all plans. | Available in all plans. |
| Local numbers | 1 local number free for each plan. | Local number available for all plans. | 1 local number free for each plan. |
| Smart dialer | Does not mention this feature | Does not mention this feature | Yes, also offers predictive and power dialers. |
| Mobile application | Yes | Yes | Yes |
| Customer support options | Standard plan offers 24/5 chat and web help. Pro and Enterprise customers receive 24/7 coverage and phone support. | Email and SMS support for Starter and Premium plans. | Customer support available 24/7. Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager. |
Provides 3 plans. It will cost you $13.75 – $21.83 paid annually and $15.99 – $25.99 paid monthly.
OpenPhone begins at $10 per month with a “Starter” plan, followed by a $20-per-month “Premium” plan. Price of an Enterprise plan upon request.
Judging solely based on subscription prices, OpenPhone wins.
Line2 gives you under 15 features. It only gives you the most basic VoIP calling tools. Many users like voicemail transcription, call recording and unlimited text messages with JPEG attachments. Yet, the absence of 3rd party integration is a big turn off.
OpenPhone offers many useful features, like a customisable IVR phone menu complete with extensions. It also integrates with 6 external tools. But it also has few drawbacks. For example, there is no Click to Call.
Considering features advancement and the fact that Line2 lacks 3rd party integrations, OpenPhone steals the show here.
Line 2 achieved the exact same rating (3.5 / 5) on both G2 (8 reviews) and Capterra (31 reviews).
OpenPhone has an overall score of 4.6 out of 5 (37 reviews) on Capterra and the same number – 4.9 out of 5 – on G2 (584 reviews). OpenPhone was rated 5 out of 5 in customer service.
According to customer reviews on G2 and Capterra, people seem to prefer OpenPhone over Line2. It has a significantly higher number of reviews, as well as significantly better rating.
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
We can’t stress it enough: Line 2 is missing several important integrations. CloudTalk works with 40+ industry-leading integration partners.
Compared to OpenPhone, CloudTalk is a winner in terms of advanced automation features. With our Click to Call, you can dial any number on the web with a single click.
Line2’s phone application certainly isn’t spotless. We launched a remastered CloudTalk Go app that allows you to call with ease from anywhere.
CloudTalk plans range between $25 and $50 user/month paid annually ($30 – $60 user/month paid monthly) . We offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
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There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
IT & Operations
Sales
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Company-wide
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