OpenPhone vs Grasshopper

Name: OpenPhone vs. Grasshopper: Which One Is Best For Your Business? - CloudTalk
Brand: CloudTalk

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

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OpenPhone vs Grasshopper and How They Compare to CloudTalk

8 companies

Property

Annual price

Monthly price

Free trial

Integrations

Mobile application

Call recording

Local numbers

Smart dialer

Open API

Customer support

Cloudtalk

$25 – $50

$30 – $60

Yes – 14 days.

Doesn’t require a credit card.

35+ integrations. CRM integrations include industry leaders like HubSpot, Zapier or Intercom.

Yes, compatible with both Android and iOS.

Available in a Starter plan.

Available in all plans.

1 local number free for each plan.

Yes, also offers predictive and power dialers.

Customer support available 24/7.

Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.

Pinned

OpenPhone

$10 – $20

Yes – 7 days.

Integrates with 6 external tools, including Zapier, Slack, and HubSpot.

Yes, compatible with both Android and iOS.

Available in all plans.

Does not mention this feature.

Email and SMS support for Starter and Premium plans.

Grasshopper

$26 – $80

$29 – $89

Yes – 7 days.

Integrates with 8 external tools, including Skype, Livechat, and Google Voice.

Yes, compatible with both Android and iOS.

Does not offer any call recording functionality.

Available in all plans.

Does not mention this feature.

Customer support provided by the GoTo platform. Phone support + Knowledge Base available.

Discuss the detailed comparison and choose your winner.

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OpenPhone vs Grasshopper

Pricing: Which Service
Fits Your Budget?

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Offers 3 plans. The Starter plan costs $10 per user per month, Premium costs $20, and the final Enterprise plan has pricing available per request only.

Pricing does not change between annual and monthly billing.

Also offers 3 plans, starting at $29 and going up to $89 billed per user per month. If paid monthly, the prices start at $26 and go up to $80.

OpenPhone is the cheaper solution of the two competitors.

Result

Features: Which Phone System
Powers Your Team Better?

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OpenPhone offers many useful features, like a customizable IVR phone menu complete with extensions.

Yet, it also lacks some. For example, there is no Click-to-Call and the system only integrates with 6 tools

Grasshopper offers its users a very streamlined solution.

But as a consequence, it lacks a power dialer, call recording and call tagging capabilities, Automatic Call Distribution (ACD), and click-to-call.

Its top features include voicemail transcription, custom greetings, and simultaneous call handling.

Despite having fewer integrations than its competitor, OpenPhone wins out due to its more comprehensive selection of tools.

Result

Customer Satisfaction: Which
Service Has the Happiest Customers?

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OpenPhone has an overall score of 4.6 / 5 (37 reviews)on Capterra and the same number – 4.9 / 5 – on G2 (584 reviews). OpenPhone received high praise for its top-of-the-line customer service.

Grasshopper rates 4.4 / 5 (315 reviews on Capterra and 4.1 / 5 (130 reviews) on G2. Many customers valued that the solution did exactly what was written on the tin – provided reliable call-center functionality.

However, several complained that the platform was missing deeper features like analytics.

Overall, OpenPhone scores higher than Grasshopper on both G2 and Capterra. Yet note that Dialpad has significantly more reviews than OpenPhone.

Result

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not convinced?
Meet CloudTalk!

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk Compares to OpenPhone and Grasshopper

OpenPhone customers often complain about a lack of integrations. CloudTalk’s 35+ integrations and Open API make incorporating CloudTalk into your company’s current workflow a snap.

While Grasshopper offers only 16 features, we have you covered with 100 tools that can adapt to all of your business needs.

Compared to Grasshopper, CloudTalk is a winner in terms of advanced analytics. For example, with Custom reporting, you can filter any data you need within seconds. Search by agent, phone number, queue, timeframe, etc.

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Pricing: Transparent memberships for businesses of any size

CloudTalk plans range between $25 and $50 user/month paid annually ($30 – $60 user/month paid monthly) . We offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

Furthermore, while smaller businesses extensively use Dialpad and RingCentral, CloudTalk aims mainly at mid-size companies looking to grow. Therefore, although you pay more, CloudTalk adapts to your future needs, offering you a long-term solution.

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Features

Out of CloudTalk’s 100 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

Expore Features

Advantages and reviews of CloudTalk

Still not convinced? Our results speak for themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 min.

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

G2 Reviews proof

The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.

Franco Viale Leyva
Head of Commercial Performance at Poliglota

Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.

Frederico Lopes
Head of Customer Service at DiscoverCars

CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.

Pavel Pribis
CEO of Boataround

OpenPhone vs Grasshopper