Offers 3 plans. The Starter plan costs $10 per user per month, Premium costs $20, and the final Enterprise plan has pricing available per request only.
Pricing does not change between annual and monthly billing.
Also offers 3 plans, starting at $29 and going up to $89 billed per user per month. If paid monthly, the prices start at $26 and go up to $80.
OpenPhone is the cheaper solution of the two competitors.
OpenPhone offers many useful features, like a customizable IVR phone menu complete with extensions.
Yet, it also lacks some. For example, there is no Click-to-Call and the system only integrates with 6 tools
Grasshopper offers its users a very streamlined solution.
But as a consequence, it lacks a power dialer, call recording and call tagging capabilities, Automatic Call Distribution (ACD), and click-to-call.
Its top features include voicemail transcription, custom greetings, and simultaneous call handling.
Despite having fewer integrations than its competitor, OpenPhone wins out due to its more comprehensive selection of tools.
OpenPhone has an overall score of 4.6 / 5 (37 reviews)on Capterra and the same number – 4.9 / 5 – on G2 (584 reviews). OpenPhone received high praise for its top-of-the-line customer service.
Grasshopper rates 4.4 / 5 (315 reviews on Capterra and 4.1 / 5 (130 reviews) on G2. Many customers valued that the solution did exactly what was written on the tin – provided reliable call-center functionality.
However, several complained that the platform was missing deeper features like analytics.
Customer Satisfaction winner: OpenPhone
Overall, OpenPhone scores higher than Grasshopper on both G2 and Capterra. Yet note that Dialpad has significantly more reviews than OpenPhone.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk Compares to OpenPhone and Grasshopper
OpenPhone customers often complain about a lack of integrations. CloudTalk’s 40+ integrations and Open API make incorporating CloudTalk into your company’s current workflow a snap.
While Grasshopper offers only 16 features, we have you covered with 70 tools that can adapt to all of your business needs.
Compared to Grasshopper, CloudTalk is a winner in terms of advanced analytics. For example, with Custom reporting, you can filter any data you need within seconds. Search by agent, phone number, queue, timeframe, etc.
Pricing: Transparent Memberships for Businesses of Any Size
CloudTalk plans range between $25 and $50 user/month paid annually ($30 – $60 user/month paid monthly) . We offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Furthermore, while smaller businesses extensively use Dialpad and RingCentral, CloudTalk aims mainly at mid-size companies looking to grow. Therefore, although you pay more, CloudTalk adapts to your future needs, offering you a long-term solution.
Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.