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OpenPhone vs Grasshopper
Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
OpenPhone vs Grasshopper and How They Compare to CloudTalk
8 companies
Cloudtalk
$25 – $50
$30 – $60
Yes – 14 days.
Doesn’t require a credit card.
35+ integrations. CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
Yes, compatible with both Android and iOS.
Available in a Starter plan.
Available in all plans.
1 local number free for each plan.
Yes, also offers predictive and power dialers.
Customer support available 24/7.
Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.
OpenPhone
$10 – $20
$10 – $20
Yes – 7 days.
Integrates with 6 external tools, including Zapier, Slack, and HubSpot.
Yes, compatible with both Android and iOS.
Available in all plans.
Available in all plans.
Does not mention this feature.
Email and SMS support for Starter and Premium plans.
Grasshopper
$26 – $80
$29 – $89
Yes – 7 days.
Integrates with 8 external tools, including Skype, Livechat, and Google Voice.
Yes, compatible with both Android and iOS.
Does not offer any call recording functionality.
Available in all plans.
Does not mention this feature.
Customer support provided by the GoTo platform. Phone support + Knowledge Base available.
Discuss the detailed comparison and choose your winner.
OpenPhone vs Grasshopper
Pricing: Which Service
Fits Your Budget?
Swipe to see the winner
OpenPhone
Offers 3 plans. The Starter plan costs $10 per user per month, Premium costs $20, and the final Enterprise plan has pricing available per request only.
Pricing does not change between annual and monthly billing.
Grasshopper
Also offers 3 plans, starting at $29 and going up to $89 billed per user per month. If paid monthly, the prices start at $26 and go up to $80.
Features: Which Phone System
Powers Your Team Better?
Swipe to see the winner
OpenPhone
OpenPhone offers many useful features, like a customizable IVR phone menu complete with extensions.
Yet, it also lacks some. For example, there is no Click-to-Call and the system only integrates with 6 tools
Grasshopper
Grasshopper offers its users a very streamlined solution.
But as a consequence, it lacks a power dialer, call recording and call tagging capabilities, Automatic Call Distribution (ACD), and click-to-call.
Its top features include voicemail transcription, custom greetings, and simultaneous call handling.
Customer Satisfaction: Which
Service Has the Happiest Customers?
Swipe to see the winner
OpenPhone
OpenPhone has an overall score of 4.6 / 5 (37 reviews)on Capterra and the same number – 4.9 / 5 – on G2 (584 reviews). OpenPhone received high praise for its top-of-the-line customer service.
Grasshopper
Grasshopper rates 4.4 / 5 (315 reviews on Capterra and 4.1 / 5 (130 reviews) on G2. Many customers valued that the solution did exactly what was written on the tin – provided reliable call-center functionality.
However, several complained that the platform was missing deeper features like analytics.
In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.
Not convinced?
Meet CloudTalk!
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk Compares to OpenPhone and Grasshopper
OpenPhone customers often complain about a lack of integrations. CloudTalk’s 35+ integrations and Open API make incorporating CloudTalk into your company’s current workflow a snap.
While Grasshopper offers only 16 features, we have you covered with 100 tools that can adapt to all of your business needs.
Compared to Grasshopper, CloudTalk is a winner in terms of advanced analytics. For example, with Custom reporting, you can filter any data you need within seconds. Search by agent, phone number, queue, timeframe, etc.
Pricing: Transparent memberships for businesses of any size
CloudTalk plans range between $25 and $50 user/month paid annually ($30 – $60 user/month paid monthly) . We offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Furthermore, while smaller businesses extensively use Dialpad and RingCentral, CloudTalk aims mainly at mid-size companies looking to grow. Therefore, although you pay more, CloudTalk adapts to your future needs, offering you a long-term solution.
Features
Out of CloudTalk’s 100 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
Advantages and reviews of CloudTalk
Still not convinced? Our results speak for themselves
14 days of free trial
There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
24/7 Customer Support
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Set up in less than 5 min.
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
9 globally distributed centers
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
G2 Reviews proof
The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.
Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.
CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.
G2 ranked us among the Top 50
Customer Service Products for 2024.
So, who is the overall winner
of the best VoIP alternative?
We vote for CloudTalk. Discover how CloudTalk can provide you with unparalleled control over your customer’s experience and start matching their expectations today
