OpenPhone vs Grasshopper

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

OpenPhone vs Grasshopper

and How They Compare to CloudTalk

Open API
OpenPhone
Grasshopper
CloudTalk
Annual price
$10 - $20 $26-$80 $25 - $50
Monthly price
$10 - $20 $29 - $89 $30 - $60
Free trial
Yes - 7 days.
Yes - 7 days.
Yes - 14 days.
 
Doesn't require a credit card.
Integrations
Integrates with 6 external tools, including Zapier, Slack, and HubSpot.
 
Integrates with 8 external tools, including Skype, Livechat, and Google Voice.
40+ integrations. CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
Mobile application
Yes, compatible with both Android and iOS.
Yes, compatible with both Android and iOS.
Yes, compatible with both Android and iOS.
 
Available in a Starter plan.
Call recording
Available in all plans. Does not offer any call recording functionality. Available in all plans.
Local numbers
Available in all plans. Available in all plans.
1 local number free for each plan.
 
Smart dialer
Does not mention this feature. Does not mention this feature.
Yes, also offers predictive and power dialers.
 
Open API
Yes.
Yes.
Yes.
Customer support
Email and SMS support for Starter and Premium plans. Customer support provided by the GoTo platform. Phone support + Knowledge Base available.
Customer support available 24/7.
 
Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.
 

Discuss the detailed comparison and choose your winner

Dialpad vs RingCentral

Pricing: Which Service Fits Your Budget?

OpenPhone

Offers 3 plans. The Starter plan costs $10 per user per month, Premium costs $20, and the final Enterprise plan has pricing available per request only.

Pricing does not change between annual and monthly billing.

Grasshopper

Also offers 3 plans, starting at $29 and going up to $89 billed per user per month. If paid monthly, the prices start at $26 and go up to $80.

Pricing winner:
OpenPhone

OpenPhone is the cheaper solution of the two competitors.

Features: Which Phone System Powers Your Team Better?

OpenPhone

OpenPhone offers many useful features, like a customizable IVR phone menu complete with extensions.

Yet, it also lacks some. For example, there is no Click-to-Call and the system only integrates with 6 tools

Grasshopper

Grasshopper offers its users a very streamlined solution.

But as a consequence, it lacks a power dialer, call recording and call tagging capabilities, Automatic Call Distribution (ACD), and click-to-call.

Its top features include voicemail transcription, custom greetings, and simultaneous call handling.

Features winner:
OpenPhone

Despite having fewer integrations than its competitor, OpenPhone wins out due to its more comprehensive selection of tools.

Customer Satisfaction: Which Service Has the Happiest Customers?

OpenPhone

OpenPhone has an overall score of 4.6 / 5 (37 reviews)on Capterra and the same number – 4.9 / 5 – on G2 (584 reviews). OpenPhone received high praise for its top-of-the-line customer service.

Grasshopper

Grasshopper rates 4.4 / 5 (315 reviews on Capterra and 4.1 / 5 (130 reviews) on G2. Many customers valued that the solution did exactly what was written on the tin – provided reliable call-center functionality.

However, several complained that the platform was missing deeper features like analytics.

Customer Satisfaction winner: OpenPhone

Overall, OpenPhone scores higher than Grasshopper on both G2 and Capterra. Yet note that Dialpad has significantly more reviews than OpenPhone.

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not Convinced? Meet CloudTalk

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk Compares to OpenPhone and Grasshopper

OpenPhone customers often complain about a lack of integrations. CloudTalk’s 40+ integrations and Open API make incorporating CloudTalk into your company’s current workflow a snap.

While Grasshopper offers only 16 features, we have you covered with 70 tools that can adapt to all of your business needs.

Compared to Grasshopper, CloudTalk is a winner in terms of advanced analytics. For example, with Custom reporting, you can filter any data you need within seconds. Search by agent, phone number, queue, timeframe, etc.

Pricing: Transparent Memberships for Businesses of Any Size

CloudTalk plans range between $25 and $50 user/month paid annually ($30 – $60 user/month paid monthly) . We offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

Furthermore, while smaller businesses extensively use Dialpad and RingCentral, CloudTalk aims mainly at mid-size companies looking to grow. Therefore, although you pay more, CloudTalk adapts to your future needs, offering you a long-term solution.

Features

Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power, predictive, and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

Still Not Convinced? Our Results Speak for Themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 minutes

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed data centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

Discuss the detailed comparison and choose your winner

So, who is the overall winner of the best VoIP alternative?

We vote for CloudTalk.
Give CloudTalk a Go.