Dialpad vs OpenPhone
Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
Dialpad vs OpenPhone
and How They Compare to CloudTalk
|
Dialpad |
OpenPhone |
CloudTalk |
|
|---|---|---|---|
| Annual price overview (per user/per month) | $15 - $25 | $10 - $20 | $25 - $50 |
| Free trial | Yes - 14 days. | Yes - 7 days | Yes - 14 days Doesn't require a credit card. |
| Integrations | Advanced CRM integrations (e.g. Salesforce or Hubspot) from a Pro plan. Standard offers G Suite and Office 365 integrations. | Integrates with 6 external tools, including Zapier, Slack and HubSpot. | 40+ CRM, Helpdesk, E-commerce, Sales Automation, Business Intelligence, and other integrations. |
| Mobile application | Yes | Yes | Yes |
| Open API | Does not mention this feature. | Does not mention this feature. | Yes |
| Extensions | Does not mention this feature. | Extensions available in all plans. | Up to 8-digit extensions with site codes from a Premium plan. |
| Click to Call | Yes | Does not mention this feature. | Yes, from a starter pack. |
| Call recording | Available in all plans. | Available in all plans. | Available in all plans. |
| Local numbers | 1 local number free for each plan. | Local number available for all plans. | 1 local number free for each plan. |
| Smart dialer | Does not mention this feature. | Does not mention this feature. | Yes, also offers predictive and power dialers. |
| Customer support options | Hosted users can access 24/7 support. Tech support is available for partners or a $75 ticket purchase. | Email and SMS support for Starter and Premium plans. | Customer support available 24/7. Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager. |
Dialpad vs OpenPhone
Pricing: Which Service Fits Your Budget?
Dialpad
3 plans, ranging in price from $15 to $25 per user/month paid annually and $20 to $30 per user/month paid monthly.
OpenPhone
OpenPhone begins at $10 per month with a “Starter” plan, followed by a $20-per-month “Premium” plan. Price of an Enterprise plan upon request.
Pricing winner:
OpenPhone
From a purely monetary point of view, OpenPhone is a cheaper solution than Dialpad. In the next section, we’ll take a look at the value for money.
Features: Which Phone System Powers Your Team Better?
Dialpad
Comes with 25+ features and 40+ integrations. Call transfer, voicemail, or voicemail transcription are some of the features Dialpad offers.
OpenPhone
OpenPhone offers many useful features, like a customizable IVR phone menu complete with extensions. Yet, it also lacks some. For example, there is no Click to Call.
Features winner:
Dialpad
Dialpad offers many features and a rich palette of integrations, while OpenPhone only integrates with 6 external tools.
Customer Satisfaction: Which Service Has the Happiest Customers?
Dialpad
Achieved ratings of 4.4 out of 5 with 1,160 total reviews on G2, while Capterra reached 4.3 out of 5 with 427 reviews.
OpenPhone
OpenPhone has an overall score of 4.6 out of 5 (37 reviews) on Capterra and the same number – 4.9 out of 5 – on G2 (584 reviews). OpenPhone was rated 5 out of 5 in customer service.
Customer Satisfaction winner: OpenPhone
Overall, OpenPhone scores higher than Dialpad on both G2 and Capterra. Yet note that Dialpad has significantly more reviews than OpenPhone.
Not Convinced? Meet CloudTalk
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk Compares to Dialpad and OpenPhone
OpenPhone customers often complain about a lack of integrations. CloudTalk’s offers 40+ of them. You can also use the open API to connect our system with any tool you love.
While Dialpad offers 25 features and Google Voice less than 20, we have you covered with 70 advanced tools to serve and support all business needs.
Compared to Dialpad, CloudTalk is a winner in terms of advanced analytics. For example with Custom reporting, you can filter any data you need within seconds. Search by agent, phone number, queue, timeframe, etc.
Pricing: Transparent Memberships for Businesses of Any Size
CloudTalk plans range between $25 and $50 user/month paid annually ($30 – $60 user/month paid monthly) . We offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Features
Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power, predictive, and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
Still Not Convinced? Our Results Speak for Themselves
14 days of free trial
There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
24/7 Customer Support
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Set up in less than 5 minutes
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
9 globally distributed data centers
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
