Dialpad vs OpenPhone
Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
Dialpad vs OpenPhone and How They Compare to CloudTalk
| Property | Cloudtalk | Dialpad | OpenPhone |
|---|---|---|---|
| Annual price overview (per user/per month) |
$25 – $50 | $15 – $25 | $10 – $20 |
| Free trial | Yes – 14 days Doesn’t require a credit card. | Yes – 14 days. | Yes – 7 days |
| Integrations | 100+ CRM, Helpdesk, E-commerce, Sales Automation, Business Intelligence, and other integrations. | Advanced CRM integrations (e.g. Salesforce or Hubspot) from a Pro plan. Standard offers G Suite and Office 365 integrations. | Integrates with 6 external tools, including Zapier, Slack and HubSpot. |
| Mobile application | |||
| Open API | Does not mention this feature. | Does not mention this feature. | |
| Extensions | Up to 8-digit extensions with site codes from a Premium plan. | Does not mention this feature. | Extensions available in all plans. |
| Click to Call | Yes, from a starter pack. | Does not mention this feature. | |
| Call recording | Available in all plans. | Available in all plans. | Available in all plans. |
| Local numbers | 1 local number free for each plan. | 1 local number free for each plan. | Local number available for all plans. |
| Smart dialer | Yes, also offers predictive and power dialers. | Does not mention this feature. | Does not mention this feature. |
| Customer support options | Customer support available 24/7. Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager. | Hosted users can access 24/7 support. Tech support is available for partners or a $75 ticket purchase. | Email and SMS support for Starter and Premium plans. |
Discuss the detailed comparison and choose your winner.
Dialpad vs OpenPhone
| Dialpad | OpenPhone | Result | |
|---|---|---|---|
| Pricing: Which Service Fits Your Budget? |
3 plans, ranging in price from $15 to $25 per user/month paid annually and $20 to $30 per user/month paid monthly. | OpenPhone begins at $10 per month with a “Starter” plan, followed by a $20-per-month “Premium” plan. Price of an Enterprise plan upon request. | Pricing winner OpenPhone From a purely monetary point of view, OpenPhone is a cheaper solution than Dialpad. In the next section, we’ll take a look at the value for money. |
| Features: Which Phone System Powers Your Team Better? |
Comes with 25+ features and 40+ integrations. Call transfer, voicemail, or voicemail transcription are some of the features Dialpad offers. | OpenPhone offers many useful features, like a customizable IVR phone menu complete with extensions. Yet, it also lacks some. For example, there is no Click to Call. | Features winner Dialpad Dialpad offers many features and a rich palette of integrations, while OpenPhone only integrates with 6 external tools. |
| Customer Satisfaction: Which Service Has the Happiest Customers? |
Achieved ratings of 4.4 out of 5 with 1,160 total reviews on G2, while Capterra reached 4.3 out of 5 with 427 reviews. | OpenPhone has an overall score of 4.6 out of 5 (37 reviews) on Capterra and the same number – 4.9 out of 5 – on G2 (584 reviews). OpenPhone was rated 5 out of 5 in customer service. | Customer Satisfaction winner OpenPhone Overall, OpenPhone scores higher than Dialpad on both G2 and Capterra. Yet note that Dialpad has significantly more reviews than OpenPhone. |
Not convinced?
Meet CloudTalk!
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk Compares to Dialpad and OpenPhone
OpenPhone customers often complain about a lack of integrations. CloudTalk’s offers 100+ of them. You can also use the open API to connect our system with any tool you love.
While Dialpad offers 25 features and Google Voice less than 20, we have you covered with 100 advanced tools to serve and support all business needs.
Compared to Dialpad, CloudTalk is a winner in terms of advanced analytics. For example with Custom reporting, you can filter any data you need within seconds. Search by agent, phone number, queue, timeframe, etc.
Pricing: Transparent memberships for businesses of any size
CloudTalk plans range between $25 and $50 user/month paid annually ($30 – $60 user/month paid monthly) . We offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Features
Out of CloudTalk’s 100 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
Advantages and reviews of CloudTalk
Still not convinced? Our results speak for themselves
G2 Reviews proof
G2 ranked us among the Top 50
Customer Service Products for 2026.
So, who is the overall winner
of the best VoIP alternative?
We vote for CloudTalk. Discover how CloudTalk can provide you with unparalleled control over your customer’s experience and start matching their expectations today
