Category - Call Center


Cold Calling in 2024: Strategies and Insights

Cold calling involves reaching out to potential customers who have not previously expressed interest over the phone. While cold calling […]


What Is Call Center Software and How Does It Work?

The first call center in the world opened its doors in 1965. Now, nearly 60 years later, it seems logical […]

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8 Key Advantages of Call Center Software Every Business Must Know

Providing great customer service is important for every business to survive and thrive in the competition. However, responding to every […]


9 Top-Notch Call Management Solutions for 2024

It doesn’t matter how good your customer service is if people never get to talk to your team. Discover the […]

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8 Proven Communication Strategies For The Workplace

Communication of both the internal and external variety is integral to the success of any business. So integral, in fact, […]

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Call Center Reporting: The Definitive Guide (2024)

If you were browsing for answers about how to measure the performance of your call center, you’ve come to the […]

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10 Proven Tips to Improve Customer Service Skills

If you’re in the business of selling products or services, chances are you operate at least one inbound call center. […]

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11 Best Sales Call Script Templates in 2024

A sales call script (also known as a call script or cold calling script) can help telemarketers and sales reps […]

9 simple tips on how to make cold calling far less stressful in 2021

9 simple tips on how to make cold calling far less stressful in 2024

Overwhelmed and frightened by having to make cold calls? You’re not alone. To take some stress off your shoulders, we’ve […]

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How To Start a Virtual Call Center in 2024?

From a traditional model – agents answering calls on their landline phones – call centers entered a virtual era of […]