Category - Call Center

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Best work-from-home routines in 2023

Let’s face it, remote work is not new but it is here to stay. Instead of spending long hours thinking […]

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How To Start a Virtual Call Center in 2023?

From a traditional model – agents answering calls on their landline phones – call centers entered a virtual era of […]

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11 Best Sales Call Script Templates in 2023

A sales call script (also known as a call script or cold calling script) can help telemarketers and sales reps […]

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Call Center Reporting: The Definitive Guide (2023)

If you were browsing for answers about how to measure the performance of your call center, you’ve come to the […]

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Get your remote sales team ready for 2023 with this checklist

A New Year means new challenges and opportunities. Learn from this checklist what you should focus on in 2023 to […]

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Does cold calling really work for B2B businesses in 2023?

Contrary to what you might think, B2B cold calling is very much alive. In a world where remote teams have […]

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Managing Remote Employees: 9 Best Practices in 2023

It’s 2023, and the number of people working remotely is increasing by the day. By 2025, the number of people […]

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Virtual meetings: How to make them more interactive in 2023

The average employee participates in at least eight meetings per week, many of which are held online. What can you do […]

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The Difference Between Positive and Negative Feedback at Work

When at work, we want nothing more than positive feedback from our colleagues. We want to hear that we are […]

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10 Proven Tips to Improve Customer Service Skills

If you’re in the business of selling products or services, chances are you operate at least one inbound call center. […]