Category - Call Center

illustration work from home
2023-01-01

Best work-from-home routines in 2023

Let’s face it, remote work is not new but it is here to stay. Instead of spending long hours thinking […]

illustration start
2023-01-01

How To Start a Virtual Call Center in 2023?

From a traditional model – agents answering calls on their landline phones – call centers entered a virtual era of […]

Call template
2023-01-01

11 Best Sales Call Script Templates in 2023

A sales call script (also known as a call script or cold calling script) can help telemarketers and sales reps […]

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2023-01-01

Call Center Reporting: The Definitive Guide (2023)

If you were browsing for answers about how to measure the performance of your call center, you’ve come to the […]

Remote Sales Team
2023-01-01

Get your remote sales team ready for 2023 with this checklist

A New Year means new challenges and opportunities. Learn from this checklist what you should focus on in 2023 to […]

illustration cold calling 2021
2023-01-01

Does cold calling really work for B2B businesses in 2023?

Contrary to what you might think, B2B cold calling is very much alive. In a world where remote teams have […]

illustration managing remote teams SHARE
2023-01-01

Managing Remote Employees: 9 Best Practices in 2023

It’s 2023, and the number of people working remotely is increasing by the day. By 2025, the number of people […]

illustration virtual meeting MAIN/SHARE
2023-01-01

Virtual meetings: How to make them more interactive in 2023

The average employee participates in at least eight meetings per week, many of which are held online. What can you do […]

photo positive negative feedback
2022-12-13

The Difference Between Positive and Negative Feedback at Work

When at work, we want nothing more than positive feedback from our colleagues. We want to hear that we are […]

illustration bar chart
2022-10-26

10 Proven Tips to Improve Customer Service Skills

If you’re in the business of selling products or services, chances are you operate at least one inbound call center. […]