Nextiva vs RingCentral

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

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Nextiva vs RingCentral and How They Compare to CloudTalk

8 companies

Property

Annual price overview
(per user/per month)

Monthly price overview
(per user/per month)

Free trial

Integrations

Mobile application

Minimum amount of users

Call recording

Call tags/comments

Voicemail

Analytics

Open API

Customer support options

Cloudtalk

$25 – $50

$30 – $60

Yes – 14 days. Doesn’t require a credit card.

40+ integrations. CRM integrations include industry leaders like HubSpot, Zapier or Intercom.

Yes, compatible with both Android and iOS. Available in a Starter plan.

One user within all plans. CloudTalk has no maximum number of users.

We offer call recording for each pack, from Essential to Custom.

CloudTalk allows you to add notes and tags for each customer after a call has ended.

CloudTalk allows you to create individualized or group voicemail messages. You can play it directly from the internet browser.

CloudTalk advanced features like real-time Call Center Dashboard. Real-time data on calls and agent productivity are always at your disposal.

Customer support available 24/7. We offer email, phone, chat support, and an option of a dedicated account manager.

Pinned

Nextiva

$17.95 – $67.95 +

$24.95 – $75.95 +

Yes – 7 days, only for the first plan.

Essential plan only has MS Outlook and Google Contacts integrations. Advanced integrations in Professional and Enterprise plan.

Yes, compatible with both Android and iOS.

One user within all plans.

Available from Enterprise plan.

Does not offer a built-in Call notes/tags feature. You can add call comments via third-party integration.

The shared voicemail inbox gathers all messages at one place as they come in.

Nextiva offers standard analytics, reporting, and voice analytics in two highest plans – Enterprise and Ultimate.

Does not mention this feature.

Offers 24/7 email, chat and phone support for each plan.

RingCentral

$19.99 – $49.99

$29.99 – $59.99

Yes – 30 days. Requires a credit card. Limited to a maximum of five users and two desktop phones.

Essential plan: no integrations. Standard plan: basic integrations. Premium plan: Advanced integrations.

Yes, compatible with both Android and iOS.

One user within all plans.

Call recording is on demand until two most expansive plans.

Does not mention this feature.

Offers Voicemail-to-text, Visual voicemail, and voicemail-to-emailfeatures.

More expensive plans have real-time analytics, unlimited recording storage, and quality-of-service reports that track recurring customer issues.

Offers live chat, community forums, online support case, and FAQ.

Discuss the detailed comparison and choose your winner.

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Nextiva vs RingCentral

Pricing: Which Service
Fits Your Budget?

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Offers 4 plans. Costs range between $17.99 and $67.95 annually and $24.95 to $75.95 monthly.

Provides 4 plans, ranging between $19.99 and $49.99 if paid annually and $29.99 – $59.99 if paid monthly.

Regarding expenses, we rate Nextiva as a more affordable VoIP solution.

Result

Features: Which Phone System
Powers Your Team Better?

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Nextiva’s biggest draws are advanced IVR and truly professional greetings. If you upgrade to Enterprise plan or higher tiers, you get unlimited SMS, voice analytics and voice transcription plus a single sign-on.

From RingCentral’s flagships, there are toll-free and local numbers, unlimited faxing, as well as advanced video and audio conference calls.

When it comes to advanced tools, RingCentral stands out. It is especially helpful in handling massive business call traffic. It also offers many developer tools.

Result

Customer Satisfaction: Which
Service Has the Happiest Customers?

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Scored 4.2 / 5 on Capterra (186 reviews) and reached a 4.4 out of 5 rating on G2 (749 reviews). Customers see Nextiva as a straightforward and flexible solution.Yet, some users criticize it for poor sound quality or frequent bugs, like call drops.

RingCentral rates 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews). Users mainly value advanced texting, audio quality and number porting. On the contrary, RingCentral occasionally does not alert customers to missed calls or voicemails.

Nextiva receives a lot of positive feedback, while RingCentral walks a line between praise and criticism. The Gartner Peer Insights comparison page claims that while 81% of users would recommend RingCentral, Nextiva scores 85%.

Result

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not convinced?
Meet CloudTalk!

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk compares to Nextiva and RingCentral

RingCentral users often have to deal with an unstable internet connection. Our call quality is monitored live, so we are able to immediately transfer your call to the best possible calling route.

Nextiva focuses mainly on a desktop application. We launched a remastered CloudTalk Go application that works as a call center inside of your pocket. It allows you to call with ease from anywhere.

RingCentral lacks strong automation and collaboration tools. CloudTalk works with 40+ strong integration partners and offers a high level of automation. Such as plenty of customizable routing options or automatic callback.

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Pricing: Transparent memberships for businesses of any size

CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

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Features

Out of CloudTalk’s 70+ features, our flagship tools include several advanced dialers(power and smart). Furthermore, CloudTalk offers Voicemail to email functionality.
You can also increase productivity with a user friendly Call Flow Designer. When creating your call flow, you can insert steps like Interactive Voice Response(IVR), time-router, business hours, welcome message, and more.

Expore Features

Advantages and reviews of CloudTalk

Still not convinced? Our results speak for themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 min.

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

G2 Reviews proof

The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.

Franco Viale Leyva
Head of Commercial Performance at Poliglota

Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.

Frederico Lopes
Head of Customer Service at DiscoverCars

CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.

Pavel Pribis
CEO of Boataround