Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
|
Nextiva |
Ringcentral |
CloudTalk |
|
|---|---|---|---|
| Annual price overview (per user/per month) | $17.95 - $67.95 + | $19.99 - $49.99 | $25 - $50 |
| Monthly price overview (per user/per month) | $24.95 - $75.95 + | $29.99 - $59.99 | $30 - $60 |
| Free trial | Yes - 7 days, only for the first plan. | Yes - 30 days. Requires a credit card. Limited to a maximum of five users and two desktop phones. | Yes - 14 days. Doesn't require a credit card. |
| Integrations | Essential plan only has MS Outlook and Google Contacts integrations. Advanced integrations in Professional and Enterprise plan. | Essential plan: no integrations. Standard plan: basic integrations. Premium plan: Advanced integrations. | 40+ integrations. CRM integrations include industry leaders like HubSpot, Zapier or Intercom. |
| Mobile application | Yes, compatible with both Android and iOS. | Yes, compatible with both Android and iOS. | Yes, compatible with both Android and iOS. Available in a Starter plan. |
| Minimum amount of users | One user within all plans. | One user within all plans. | One user within all plans. CloudTalk has no maximum number of users. |
| Call recording | Available from Enterprise plan. | Call recording is on demand until two most expansive plans. | We offer call recording for each pack, from Essential to Custom. |
| Call tags/comments | Does not offer a built-in Call notes/tags feature. You can add call comments via third-party integration. | Does not mention this feature. | CloudTalk allows you to add notes and tags for each customer after a call has ended. |
| Voicemail | The shared voicemail inbox gathers all messages at one place as they come in. | Offers Voicemail-to-text, Visual voicemail, and voicemail-to-emailfeatures. | CloudTalk allows you to create individualized or group voicemail messages. You can play it directly from the internet browser. |
| Analytics | Nextiva offers standard analytics, reporting, and voice analytics in two highest plans - Enterprise and Ultimate. | More expensive plans have real-time analytics, unlimited recording storage, and quality-of-service reports that track recurring customer issues. | CloudTalk advanced features like real-time Call Center Dashboard. Real-time data on calls and agent productivity are always at your disposal. |
| Open API | Does not mention this feature. | Yes | Yes |
| Customer support options | Offers 24/7 email, chat and phone support for each plan. | Offers live chat, community forums, online support case, and FAQ. | Customer support available 24/7. We offer email, phone, chat support, and an option of a dedicated account manager. |
Offers 4 plans. Costs range between $17.99 and $67.95 annually and $24.95 to $75.95 monthly.
Provides 4 plans, ranging between $19.99 and $49.99 if paid annually and $29.99 – $59.99 if paid monthly.
Regarding expenses, we rate Nextiva as a more affordable VoIP solution.
Nextiva’s biggest draws are advanced IVR and truly professional greetings. If you upgrade to Enterprise plan or higher tiers, you get unlimited SMS, voice analytics and voice transcription plus a single sign-on.
From RingCentral’s flagships, there are toll-free and local numbers, unlimited faxing, as well as advanced video and audio conference calls.
When it comes to advanced tools, RingCentral stands out. It is especially helpful in handling massive business call traffic. It also offers many developer tools.
Scored 4.2 / 5 on Capterra (186 reviews) and reached a 4.4 out of 5 rating on G2 (749 reviews). Customers see Nextiva as a straightforward and flexible solution.Yet, some users criticize it for poor sound quality or frequent bugs, like call drops.
RingCentral rates 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews). Users mainly value advanced texting, audio quality and number porting. On the contrary, RingCentral occasionally does not alert customers to missed calls or voicemails.
Nextiva receives a lot of positive feedback, while RingCentral walks a line between praise and criticism. The Gartner Peer Insights comparison page claims that while 81% of users would recommend RingCentral, Nextiva scores 85%.
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
RingCentral users often have to deal with an unstable internet connection. Our call quality is monitored live, so we are able to immediately transfer your call to the best possible calling route.
Nextiva focuses mainly on a desktop application. We launched a remastered CloudTalk Go application that works as a call center inside of your pocket. It allows you to call with ease from anywhere.
RingCentral lacks strong automation and collaboration tools. CloudTalk works with 40+ strong integration partners and offers a high level of automation. Such as plenty of customizable routing options or automatic callback.
CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Out of CloudTalk’s 70+ features, our flagship tools include several advanced dialers (power and smart). Furthermore, CloudTalk offers Voicemail to email functionality.
You can also increase productivity with a user friendly Call Flow Designer. When creating your call flow, you can insert steps like Interactive Voice Response(IVR), time-router, business hours, welcome message, and more.
There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
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