Category - Business Phone System

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illustration virtual agent SHARE
2023-01-01

What is a Virtual Agent and How to Use One in your Call Center

We’ve all been there. You open an e-shop or a company site, when suddenly that little bubble pops up to […]

illustration phone solutions for 2022 and ahead SHARE
2023-01-01

Phone Solutions for Business – the Top Providers for 2023 and Ahead

In the past, companies that wanted powerful business phone systems had to pay a lot of money for them. It […]

Illustration inbound calls SHARE
2022-06-15

Handle Inbound Calls Like a Pro:7 Best Practices for Agents and Call Center Managers

In an era of new communication methods popping up like mushrooms, one might think that no one calls businesses anymore. […]

illustration teleconferencing SHARE
2022-05-30

A Beginner’s Guide to Teleconferencing

According to research, the average worker spends at least three hours a week in meetings, with 30% of the respondents […]

illustration POTS SHARE
2022-05-18

What is a POTS line and Why Should you Get Rid of it?

Everything’s going digital – including the way we make calls.  The good old copper phone lines haven’t completely vanished yet, […]

illustration what is DID SHARE
2022-05-11

What is DID (Direct Inward Dialing)

Telecommunications have come a long way in the past few decades. It wasn’t too long ago that businesses had to […]

illustration call bridging SHARE
2022-04-27

What is Call Bridging and How to Use it in Your Call Center

Virtual meetings help employees stay connected even if they’re far from each other. One piece of technology that helps make these […]

illustration 7 Best Virtual Business Phone Number Apps In 2022 SHARE
2022-03-17

7 Best Virtual Business Phone Number Apps In 2023

CONTACT SALES TRY FOR FREE According to FlexJobs’ 10th Annual Survey, 58% of survey respondents said they want to work […]

illustration google voice for business SHARE
2022-02-22

Google Voice for Business: How to use it?

If there’s something your business needs, it’s a truly strong VoIP calling solution. An American Express study claims that 75% […]

illustration call switching call flipping SHARE
2022-02-17

Call Switching vs. Call Flipping

This brief article introduces Call Switching and Call Flipping tools and explains how each of them works. We also provide […]