Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
| Five9 | RingCentral | CloudTalk | |
|---|---|---|---|
| Annual Price Overview | N/A | $19.99 - $49.99 | $25 - $50 |
| Free Trial | No. |
Yes - 30 days. Requires a credit card. |
Yes - 14 days. Doesn't require a credit card. |
| Integrations |
9 CRMs include Salesforce, Oracle, Microsoft Dynamics, NetSuite, Zendesk, and more. |
Basic integrations from second - Standard plan.
Advanced CRM integrations from a Premium plan (Salesforce Zendesk..)
|
40+ integrations
CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
|
| Mobile Application | Yes, compatible with both Android and iOS. | Yes, compatible with both Android and iOS. | Yes, compatible with both Android and iOS. |
| Minimum Amount of Users | One user within all plans. | One user within all plans. |
One user within all plans.
CloudTalk has no maximum number of users.
|
| Extensions | Does not mention this feature. | Yes. |
Up to 8-digit extensions with site codes from a Premium plan. |
| Click to Call | Yes. | Yes. |
Yes, from a starter pack. |
| Call Recording | Yes. |
On demand in Essential and Standard, included only in Premium and Ultimate plans. |
Yes, available in all plans. |
| Call Tagging | No. | Does not mention this feature. | Yes. |
| Local Numbers | Yes. |
Available as an add-on.
|
1 local number free with each plan.
|
| Toll-free Numbers | Yes. | Yes. | Yes, available in all plans. |
| Smart Dialer |
Yes, also offers predictive and power dialers. |
Does not mention this feature. |
Yes, also offers predictive and power dialers. |
| Automated Call Distribution (ACD) | Yes. | Yes. | Yes. |
| Open API | Yes. | Yes. | Yes. |
| Customer Support Options |
Customer support available 24/7.
Product documentation, case management.
Premium options include access to senior customer support team. |
Offers live chat, community forums, online support cases, and FAQs. |
Customer support available 24/7.
Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.
|
Offers 4 plans. Costs range between $149 and $229 per user per month. Five9 does not offer annual billing.
Provides 4 plans, ranging between $19.99 and $49.99 if paid annually and $29.99 – $59.99 if paid monthly.
From a purely monetary view, RingCentral is the more affordable VoIP solution for startups and small businesses.
Five9’s biggest draws are its smart dialer and Automated Call Distribution (ACD). However, it offers a wide range of features, catering to most call centers’ needs.
Flagships include toll-free and local numbers, unlimited faxing, as well as advanced video and audio conference calls.
Five9’s higher price point does come with quite a few more features than its competitor. Thus, Five9 takes this round.
Scored 4.2 / 5 on Capterra (405 reviews) and reached a 4.0 out of 5 rating on G2 (330 reviews). Customers valued Five9’s excellent customer service and ease of use. The only notable issue was frequent technical difficulties.
Rates 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews). Users mainly value advanced texting, audio quality, and number porting. On the contrary, RingCentral occasionally does not alert customers to missed calls or voicemails.
RingCentral wins thanks to its overall better rating and higher number of reviews.
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
While RingCentral offers 48 features, CloudTalk have you covered with 70 tools that adapt to all business needs.
RingCentral users miss a certain level of automation that CloudTalk excels in. How much time and energy can you save simply by automating your case logging?
Five9 users often have to deal with an unstable internet connection. Our call quality is monitored live, so we are able to immediately transfer your call to the best possible calling route.
CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Furthermore, while Five9 and RingCentral are extensively used by smaller businesses, CloudTalk aims mainly at mid-size companies looking to grow. Therefore, although you pay more, CloudTalk adapts to your future needs, offering you a long-term solution.
Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customer’s calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
IT & Operations
Sales
Customer support
Company-wide
Software & Tech
Financial Services
Professional services
Education & E-learning
Remote teams
Business phone system
Calling for HubSpot
Small businesses
Medium & Large businesses
Zendesk
Pipedrive
Salesloft
