15 Best Zendesk Integrations to Boost Customer Support Efficiency in 2025

Most support teams don’t lack tools—they lack alignment. A chat in one tab, a ticket in another, and vital customer context buried somewhere in between. That’s where Zendesk integrations flip the script, connecting your entire support stack to reduce friction and boost ROI.

In this guide, we’ve handpicked 15 Zendesk integrations that solve real operational gaps—from ecommerce ticketing to CRM syncing, automated follow-ups, live chat intelligence, and more. Each one was selected based on specific use cases across support, sales, and CX—and what tools teams are actually searching to connect with Zendesk.

Let’s break down the best of them.

Key Takeaways:

• Zendesk integrations reduce context-switching by combining support, chat, voice, and CRM into a single view.
• Tools like CloudTalk, Salesforce, and HubSpot help teams close tickets faster, personalize outreach, and automate busywork.
• Smart integrations cut tab-hopping, sync data automatically, and align agents across every stage of the customer journey.
• Not all integrations are equal—speed, stability, and team fit matter more than app count.
• When set up right, Zendesk integrations fade into the background—so agents can focus on helping, not chasing.

What is a Zendesk integration?

A Zendesk integration connects your helpdesk with other tools—like CRMs, voice platforms, ecommerce systems, or project boards—so tickets, conversations, and data stay in sync automatically.

Instead of juggling apps or copying data manually, integrations pull everything into one place. That means fewer delays, clearer context, and better customer support.

Here’s what smart Zendesk integrations can do:

• Automate workflows: Trigger alerts, assign tickets, or log activities when updates happen in other tools
• Sync data: Keep customer details, order details, messages, and status changes consistent everywhere
• Trigger actions: Route conversations, send follow-ups, or create tasks based on ticket or customer events

Take CloudTalk’s Zendesk integration for example. It lets your team:

• Make and receive calls without leaving Zendesk
• Auto-log call details and recordings into tickets
• View conversation history mid-call, without switching tabs

Zendesk integrations aren’t just time-savers—they’re how your support team stays sharp, fast, and always in sync.

The 15 Key Zendesk Integrations for Business in 2025

When Zendesk works with the rest of your stack, support gets faster, cleaner, and smarter. These 15 integrations solve real gaps across your workflow.

Zendesk Integration Summary Table

1. CloudTalk

CloudTalk is a cloud-based phone system designed for teams that rely on voice to close tickets and resolve issues fast. CloudTalk’s native Zendesk integration brings real-time calling directly into Zendesk—so agents can handle conversations, access call history, and update tickets without switching tabs.

Use Case:
Enable agents to make and receive CloudTalk calls from inside Zendesk, auto-log call recordings, and sync transcripts and caller details to support tickets.

Benefits:

• Improved agent productivity with automated call workflows
• Better customer experience through real-time access to caller data
• No more tab-switching—voice operations live inside HubSpot

Key Features:

• Real-time call monitoring
• AI-Powered Conversation Intelligence
• Call recording and playback
• Sentiment Analysis

Pricing: 

CloudTalk offers flexible plans tailored to business needs. With each of its plans offering more value than its competitors: 

• Lite: $19/user/month (Americas)
• Starter: $25/user/month
• Essential: $29/user/month 
• Expert: $49/user/month 
• Custom: Pricing available upon request 

2. HubSpot (CRM & Marketing Platform)

HubSpot is a leading CRM platform used by sales, marketing, and service teams to manage customer data and automate workflows. The Zendesk HubSpot integration brings full CRM visibility into your support environment—so agents have all the context they need to resolve tickets faster.

Use Case:
Automatically sync contact records, ticket history, and lifecycle updates between Zendesk and HubSpot to streamline service and sales collaboration.

Benefits:

• Give agents complete CRM context inside Zendesk
• Eliminate data silos between service and marketing
• Trigger HubSpot workflows from Zendesk support events

Key Features:

• Bi-directional contact and ticket sync
• Log Zendesk activity in HubSpot timelines
• Trigger lifecycle automations from support interactions

Pricing:
HubSpot offers a free CRM plan, with paid tiers depending on your team’s size and needs. See HubSpot pricing for details.

3. Salesforce (CRM)

Salesforce is a leading CRM used to manage customer relationships across sales, service, and marketing. The Zendesk Salesforce integration ensures both platforms stay in sync—so agents have full access to deal, account, and activity history without leaving Zendesk.

Use Case:
Sync customer data, cases, and status updates between Zendesk and Salesforce to improve handoffs, visibility, and response speed.

Benefits:

• Share CRM data with support teams in real time
• Improve collaboration between sales and service
• Eliminate duplicate data entry with automated sync

Key Features:

• Two-way sync of contacts, accounts, and tickets
• Update Salesforce fields from within Zendesk
• View Salesforce deal info next to Zendesk tickets

Pricing:
Salesforce offers 4 pricing tiers:

• Sales Cloud Essentials: $25 per user/month
• Sales Cloud Professional: $75 per user/month
• Sales Cloud Enterprise: $150 per user/month
• Sales Cloud Unlimited: $300 per user/month

4. Zapier (Automation Platform)

Zapier is a no-code automation platform that connects Zendesk with thousands of apps. The Zendesk Zapier integration helps support and operations teams eliminate repetitive tasks by automating ticket updates, contact syncing, and alerts across tools.

Use Case:
Trigger workflows from new tickets, status changes, or customer messages—automatically updating tools like Slack, Google Sheets, or CRMs.

Benefits:

• Eliminate manual updates across platforms
• Improve support speed with real-time automation
• Reduce human error with reliable triggers

Key Features:

• Connect Zendesk with 5,000+ apps
• Trigger actions based on ticket events or tags
• Auto-update external tools and dashboards

Pricing:
Zapier offers various pricing tiers:

• Free: $0/month
• Starter: $19.99/month (billed annually)

5. Pipedrive (CRM)

Pipedrive is a sales CRM known for its intuitive pipeline and automation tools. The Zendesk Pipedrive integration connects support data with deal activity—giving reps full visibility into customer touchpoints from lead to close.

Use Case:
Log Zendesk tickets to Pipedrive contacts and deals automatically, keeping both support and sales aligned without duplicate effort.

Benefits:

• Track customer issues alongside sales conversations
• Create smoother handoffs between support and sales
• Automate record updates across platforms

Key Features:

• Sync Zendesk tickets to Pipedrive deals
• Trigger Pipedrive workflows from ticket actions
• View support history in Pipedrive contact records

Pricing:
Pipedrive offers flexible plans based on team size and needs:

• Essential: $14.90/user/month
• Advanced: $27.90/user/month
• Professional: $49.90/user/month
• Power & Enterprise: Custom pricing

6. Front (Shared Inbox Platform)

Front is a collaborative inbox platform for managing email, SMS, and chat. The Zendesk Front integration connects async conversations to support workflows—ensuring every customer message gets resolved fast.

Use Case:
Sync Front threads into Zendesk tickets automatically and surface internal notes or mentions to help agents respond with full context.

Benefits:

• Bring all messages into your Zendesk workspace
• Improve team coordination across channels
• Resolve requests faster with shared visibility

Key Features:

• Link Front conversations to Zendesk tickets
• Sync tags, mentions, and message history
• Route updates by priority or team ownership

Pricing:

• Starter: $19/user/month
• Growth: $59/user/month
• Scale: $99/user/month

7. Zoho CRM

Zoho CRM helps businesses manage leads, deals, and customer engagement. The Zendesk Zoho CRM integration connects service tickets with sales activity for full-funnel visibility.

Use Case:
Sync contact data and ticket insights between Zendesk and Zoho CRM to align your support and sales teams without manual data entry.

Benefits:

• Unify CRM and support data in one view
• Empower reps with real-time customer context
• Trigger CRM workflows from ticket activity

Key Features:

• Auto-sync Zendesk ticket updates to Zoho
• Link Zoho contact records to support threads
• Enable automation between both platforms

Pricing:
Zoho CRM offers tiered plans for teams of all sizes:

• Standard: $14/user/month
• Professional: $23/user/month
• Enterprise: $40/user/month
• Ultimate: $52/user/month

8. Freshdesk (Support Platform)

Freshdesk is a popular helpdesk tool for managing customer service at scale. The Zendesk Freshdesk integration enables ticket syncing and faster resolution across both systems.

Use Case:
Connect Freshdesk and Zendesk to centralize ticket handling, share context between tools, and route escalations automatically.

Benefits:

• Eliminate silos between helpdesks
• Track SLAs and issue status across platforms
• Reduce duplication with real-time syncing

Key Features:

• Sync ticket info and agent notes between Zendesk and Freshdesk
• Trigger alerts and workflows for shared tickets
• Monitor resolution progress in either system

Pricing:
Freshdesk offers multiple plans for growing support teams:

• Growth: $15/agent/month
• Pro: $49/agent/month
• Enterprise: $79/agent/month

9. ActiveCampaign (Marketing Automation Platform)

ActiveCampaign is a powerful platform for email marketing and CRM automation. The Zendesk ActiveCampaign integration keeps campaigns aligned with real-time support data.

Use Case:
Trigger email sequences based on ticket activity, sync contact info, and automate outreach using Zendesk events as campaign triggers.

Benefits:

• Align marketing and support data for better timing
• Trigger outreach based on customer issues or milestones
• Maintain up-to-date profiles in both tools

Key Features:

• Use Zendesk tags and status to trigger ActiveCampaign workflows
• Sync ticket activity with campaign performance
• Update contact fields dynamically from support interactions

Pricing:

• Plus: $49/month
• Professional: $149/month
• Enterprise: Custom pricing

10. LiveAgent (Helpdesk Software)

LiveAgent is an all-in-one helpdesk platform built for omnichannel support. The Zendesk LiveAgent integration bridges two powerful ticketing systems for greater team coordination.

Use Case:
Sync ticket activity, alerts, and SLAs across Zendesk and LiveAgent to ensure escalations and context are never lost between systems.

Benefits:

• Maintain ticket continuity across both platforms
• Boost SLA compliance with unified alerts
• Streamline collaboration between support tiers

Key Features:

• Bi-directional ticket syncing between Zendesk and LiveAgent
• Internal notes and status changes reflected in real time
• Cross-platform SLA alerts and breach warnings

Pricing:
LiveAgent offers transparent pricing for support teams:

• Small Business: $9/agent/month
• Medium Business: $29/agent/month
• Large Business: $49/agent/month
• Enterprise: $69/agent/month

11. Kustomer (Customer Service CRM)

Kustomer is a timeline-based customer service CRM that brings every interaction into a single thread. The Zendesk Kustomer integration connects support workflows and centralizes context.

Use Case:
Convert Zendesk tickets into Kustomer timelines and trigger smart routing based on tags, sentiment, or SLA urgency.

Benefits:

• Sync ticket threads and notes between platforms
• Enable faster resolution with full context across systems
• Automate escalations and handoffs with custom workflows

Key Features:

• Two-way ticket and note syncing
• Contextual alerts for overdue or priority issues
• Workflow triggers based on Zendesk activity

Pricing:

• Professional: $89/user/month
• Enterprise: Custom

12. Gorgias (Ecommerce Helpdesk)

Gorgias is built for ecommerce support teams handling high volumes of tickets. The Zendesk Gorgias integration helps unify ticket resolution across platforms.

Use Case:
Route Zendesk support data into Gorgias to centralize ticket tracking, boost response speed, and manage escalations more efficiently.

Benefits:

• Keep ecommerce conversations consistent across systems
• Resolve issues faster with unified history and tags
• Share ticket ownership between Zendesk and Gorgias

Key Features:

• Cross-platform ticket linking
• SLA tracking and escalation syncing
• Internal notes passed automatically between tools

Pricing:

• Basic: $10/month + usage
• Pro: $60/month + usage
• Advanced: $900/month

13. Zendesk Sell (Sales CRM)

Zendesk Sell is a fast, flexible CRM built for modern sales teams. The Zendesk Zendesk Sell integration streamlines internal handoffs and keeps deal data in sync.

Use Case:
Sync Sell pipeline activity with Zendesk support views, giving agents full visibility into customer value and sales context during service interactions.

Benefits:

• Align sales and support around shared accounts
• Surface deal insights to improve service decisions
• Reduce context switching between platforms

Key Features:

• Auto-sync lead and deal data from Zendesk Sell
• Shared timelines between Sell and Support
• Trigger alerts based on pipeline changes

Pricing:

• Sell Team: $19/user/month
• Sell Growth: $55/user/month
• Sell Professional: $115/user/month

In-depth Zendesk Sell pricing guide

14. Intercom (Messaging Platform)

Intercom is a platform for chat, onboarding, and support automation. The Intercom Zendesk integration links real-time conversations with your ticketing workflows.

Use Case:
Turn Intercom messages into Zendesk tickets, surface context automatically, and give agents a full view of customer interactions without juggling tools.

Benefits:

• Convert chats to tickets for structured follow-up
• Unify support history across messaging and email
• Speed up resolution with shared context

Key Features:

• Auto-create Zendesk tickets from Intercom chats
• Sync tags, notes, and conversation history
• Route tickets based on Intercom conversation data

Pricing:
Intercom offers pricing based on solution needs:

• Starter: $74/month
• Pro: Custom pricing
• Premium: Custom pricing

15. Help Scout (Support Inbox Tool)

Help Scout is a shared inbox and helpdesk platform for growing teams. The Zendesk Help Scout integration lets you streamline multi-channel support with full ticket visibility.

Use Case:
Sync Help Scout emails and replies to Zendesk, automate ticket creation, and log details into one unified customer profile.

Benefits:

• Keep phone and email support records in sync
• Auto-create tickets from Help Scout threads
• Improve agent efficiency with centralized context

Key Features:

• Log CloudTalk calls into Help Scout conversations
• Create Zendesk tickets from Help Scout threads
• Sync tags, assignees, and internal notes across tools

Pricing:
Help Scout pricing is tailored for lean teams:

• Standard: $20/user/month
• Plus: $40/user/month
• Pro: Custom enterprise pricing

How Many Integrations Does Zendesk Have?

Zendesk supports over 1,900 pre-built integrations through its Marketplace—connecting seamlessly with CRMs, messaging tools, analytics platforms, and custom apps to streamline customer service, boost productivity, and scale effortlessly.

Key Benefits of Zendesk Integrations

Integrating Zendesk with the rest of your support and CX stack doesn’t just simplify workflows—it transforms how fast and how well your team can deliver. Here are five Zendesk integration benefits that directly impact speed, satisfaction, and service ROI:

• Every Tool, One Ticket View
  Unify data from CRMs, calls, emails, chats, and apps into one Zendesk ticket—so agents work with full context, not fragments.
• Fewer Tasks, Faster Responses
  Automate escalations, alerts, and follow-ups from ticket triggers—no more chasing updates or repeating manual steps.
• Support That Talks to Sales
  Connect Zendesk with CRMs like Salesforce or HubSpot to keep service and sales aligned—so no insights go to waste.
• Do Less. Help More.
  Log calls, sync messages, and update records automatically—saving hours each week on admin work.
• Scales as You Grow
  From startups to global teams, Zendesk integrations adapt to your stack—without piling on complexity or tool sprawl.

How to Choose the Right Zendesk Integration for Your Business

Not every integration is built the same. Some break at scale. Others add noise instead of clarity. And a few? They just don’t show up when it matters. Here’s how to separate the good from the gimmicks—and choose Zendesk integrations that actually improve support, not complicate it.

Map Your Real Use Case First

Start with problems, not platforms. Is your team losing time switching tools? Are handoffs messy? Choose tools that fix friction—like CloudTalk’s Zendesk integration, which logs calls and tickets in one flow, no context lost.

Don’t Let Setup Become a Sunk Cost

If your team needs a dev sprint just to connect an app, it’s probably not worth it. Look for native Zendesk app integrations that launch with one click, not one month.

Make Sure It’ll Still Work Next Year

Will this integration break when your team adds new seats or tools? Choose integrations that evolve with your business—like CloudTalk’s integration, which scales from small teams to global queues.

Choose Security That’s Built-In, Not Bolted On

Every integration is a new door into your data. Tools like CloudTalk’s VoIP integration for Zendesk come with SSO, audit logs, and role-based controls—so your security doesn’t depend on duct tape.

Don’t Settle for Surface-Level Support

Support for your support tools should be…supportive. Skip providers who ghost you post-sale. CloudTalk’s support team answers with real humans, not bot loops or business hours disclaimers.

How to Integrate Zendesk CRM with Other Platforms?

Integrating Zendesk CRM with other platforms doesn’t require complex development—just the right method for your tech stack. Most Zendesk integrations connect through pre-built apps, marketplace connectors, or native APIs.

You can integrate Zendesk using:

• Zendesk Marketplace apps for tools like Slack, HubSpot, or Salesforce
• No-code platforms like Zapier to trigger workflows between systems
• Native integrations like CloudTalk for Zendesk for seamless voice and ticket sync
• Custom APIs and webhooks for teams needing full control over data flows

No matter your method, the goal stays the same: real-time sync, less switching, and a smoother customer experience.

What Slows You Down Isn’t Your Team—It’s the Gaps Between Their Tools.

Your agents aren’t forgetful. They’re overloaded. Searching five tabs for call notes. Manually logging the same data twice. Responding late—not because they don’t care, but because they didn’t see the ticket in time.

The problem isn’t Zendesk. The problem is Zendesk without context.

Integrations shouldn’t just pass data. They should prevent dropped balls. They should flag issues before they become escalations. They should make a six-minute resolution feel effortless.

If you’re using Zendesk but still chasing updates across Slack, CRMs, phones, and dashboards—you’re not behind, you’re just not connected.

Choose the tools that collapse the mess. Then watch everything speed up.

Source:

1. PWC