CloudTalk’s advanced contact center tools are the best Zendesk Talk alternative

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Call Quality: Globally distributed server infrastructure

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Features: Advanced capabilities to serve any use case.

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Integrations: 40+ one-click CRM & helpdesk tools

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Zendesk Talk

Price for Inbound Calls

Free

Pay per Min.

ACD

Voicemail

Power Dialer

Click-to-Call Extension

Productivity Features (Call Tagging, Notes etc.)

Text to Speech

Skill-based Routing

Dedicated Onboarding & Support Manager

2,900+ call centers and phone systems powered by CloudTalk and counting

#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.4/5

253 reviews

4.2/5

527 reviews

4.4/5

305 reviews

4.5/5

253 reviews

Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can
be easily integrated into your existing CRMs, ecommerce or helpdesk tools,
like Salesforce, Freshdesk, Help Scout, and dozens more.

Integrate CloudTalk with your existing platforms

Boost your team performance by integrating CloudTalk with your favorite business tools like Pipedrive, Hubspot, Zendesk, or HelpScout.

  • Make your communication faster and more personalized.
  • Improve the performance of your team members.
  • Have always up-to-date information in one place.
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Best care anywhere

CloudTalk stands by fairness and a personal approach. That’s what sets us apart from competitors. Our support team consists of knowledgeable onboarding and technical specialists, ready to help you with anything, anytime.

Fast setup

Setting up CloudTalk takes less than 5 minutes. Our system is transparent and intuitive. You can check everything on our website.

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Curious how does it look inside CloudTalk?

CloudTalk is a user-friendly cloud-based phone software for sales and support teams. It is used by startups, scale-ups, SMEs, or eCommerce to improve customer experiences and team performance.

Intuitive interface

CloudTalk may be a complex software with plenty of tools modern business needs, yet it is extremely intuitive and easy to use. You can learn more about how it works by scheduling a personalized 1on1 demo

Switch from Zendesk

Looking for a Zendesk Alternative? Look no further!

Zendesk is a well-known platform for managing customer inquiries and requests. It’s an all-in-one solution that combines help desk, CRM, and team collaboration tools. The provider is therefore a great platform for boosting efficiency and staying organized.

On the flipside, the provider’s pricing is a bit complicated. Zendesk also isn’t the cheapest solution out there. Especially when you consider that some essential support tools are only included in higher tier plans. 
Zendesk is also missing some popular ecommerce integrations, like BigCommerce and Shopify.

5 Best Zendesk Alternatives

So, without further ado, let’s take a look at the competition:

  1. CloudTalk
  2. Freshdesk
  3. Aircall
  4. 3CX
  5. 8×8

#1 CloudTalk

Here’s why you should give CloudTalk a try:

  1. High-quality calls with guaranteed latency and minimal jitter
  2. Smooth workflow with our Intelligent call-routing tools
  3. Callback feature that redials the number until connected with the agent
  4. Redirecting calls during busy hours or when outside the office
  5. The call masking feature keeps your personal number private
  6. Plans start at $25/month with a free trial and demo.

#2 Freshdesk vs. Zendesk

If you’re in the market for helpdesk software, you might have heard of Freshdesk. Perhaps you’re even already using it. What you might not know is that the company also offers a contact center. The question is, how does it stack up against its competitors?

What makes FreshDesk unique?

Freshdesk’s contact center comes with many great VoIP features, including:

  • caller ID
  • call queues
  • power dialers
  • IVR
  • custom reporting, and more.

What is FreshDesk missing?

Despite its wide variety of features, Freshdesk does have some room forimprovement. For example, its user interface and functionality aren’t very intuitive and could require a longer onboarding period.

Furthermore, it still lacks several features a growing business needs, including SMS, fax-to-email, call masking, and 3rd party integrations, just to name a few.

How is FreshDesk priced?

The Freshdesk Contact Center offers users four possible pricing plans. 

  1. As the name suggests, Free costs you absolutely nothing but comes with few features and requires you to pay for every number and minute spent calling ($0.13/min).
  2. Growth starts at $15 per user per month, paid annually, or $18 paid monthly.
  3. Following the same system, the Pro plan costs $39 per user per month annually and $47 monthly.

Finally, Enterprise will run you $69 per user annually or $83 monthly.

FreshDesk Conclusion

Freshdesk’s strength lies in its helpdesk solutions. Although its VoIP offering is completely manageable, it’s still missing quite a few features.

#3 Aircall vs. Zendesk

Aircall is a calling software primarily targeted at small businesses. It offers a wide range of features and integrations, and is available at several different pricing tiers.

What makes Aircall unique?

Aircall excels when it comes to automations.

Aircall also features a great many useful integrations, including with:

  • Intercom,
  • Pipedrive
  • and Zapier.

What is Aircall missing?

Aircall lacks some essential video-calling features.

Webinar hosting and screen sharing capabilities are severely limited on the platform, which can lead to a fair amount of frustration on the part of users. 

How is Aircall priced?

Aircall’s most basic plan costs $30 per user per month.

Their intermediate plan costs $50 per user per month.

The most advanced plan requires prospective customers to contact one of their agents for pricing information. 

Aircall Conclusion

Aircall is a good alternative for small businesses, but certainly not all of them. Think about how frequently your team uses smart dialers. If they’re a core part of your day-to-day work, you might consider looking elsewhere. 

#4 3CX vs. Zendesk

3CX is a PBX phone system for office-based teams. It runs exclusively with Microsoft Windows or Linux, so MacBook users are out of luck. 

It’s a relatively basic phone system, with simple features such as Live Chat and Call Recording. It does not however feature smart capabilities such as AI or real-time transcriptions.

What makes 3CX unique?

3CX’s biggest strength is its affordability.

It’s a bare-bones system, but one that can get the job done for small teams who aren’t interested in the bells and whistles that come with most smart calling software.

What is 3CX missing?

3CX lacks some of the features and integrations most businesses have come to expect when hunting for virtual phone software. For example, users cannot integrate 3CX with Pipedrive or Zapier, two of the most popular business software on the market.

3CX also doesn’t have any direct sales. It is only sold through distributors which can make the sales process, as well as the support process lengthy and costly.

How is 3CX priced?

3CX’s most basic plan is free.

Their first paid plan comes in at 175 euros per user per month, and their more advanced plans cost 296 euros and 330 euros per user per month, respectively.

3CX Conclusion

As we’ve mentioned, 3CX is a virtual phone software for businesses who are only interested in the basics. It leaves a lot to be desired in a lot of areas, so we recommend thinking about whether or not you might need something it lacks — like integrations with Pipedrive and Zapier — at a later date. 

#5 8×8 vs. Zendesk

8×8 is an evergreen telephony solution with a strong focus on integrations and analytics. The provider is well-suited for enterprises, but lower-tier subscriptions also work for smaller organizations.

What makes 8×8 unique?

There are 2 main advantages we want to highlight. 

Analytics. The provider went far with their focus on tracking large-scale business processes. 

The 8×8’s reporting system centralizes all data in a single place, so managers can make their teams more organized and speed up their workflow. You’ll also get real-time reports.

Comprehensive integrations with software like:

  • Salesforce,
  • Slack,
  • Microsoft Teams,
  • and many more.

Furthermore, 8×8 users get unlimited calling into 40+ countries. 8×8 telephony software comes with:

  • smart dialer,
  • click to call,
  • and call recording.

What is 8×8 missing?

Office is required: You need an office in the location where you want to call in order to get a number from there. 

Geographical restrictions for SMS: You can only use an SMS feature within the US and 8×8 does not cover costs for mobile numbers in Brazil.  

Integrations: 8×8 doesn’t partner with telco companies, which means that users can’t get native integration with certain solutions. For example, Whatsapp. Non-native integrations must be set up by the tech team.

Features: 8×8 is missing some features like call tagging for more efficient calling processes, call masking for protecting your personal information or API for connecting CloudTalk with any tool you love. Automation tools like IVR, skill-based routing or automated callback come only with high-tier plans. You have to pay extra in order to get call recording.

A crucial restriction, mainly for big international companies, is that there are regional constraints on unlimited calling. Users with the basic Express plan can only use unlimited calling in the US and Canada.  

How is 8×8 priced?

The cheapest, Express 8×8 plan starts at $15 for both monthly and annual subscription. Though, it only comes with basic features.

Higher tier plans will cost you from $24 to $44 per month, billed annually, and $28 to $57 billed monthly. These include more advanced features, such as multi-level auto attendant, and data history.

Pricing for Contact Center Solution

8×8 Conclusion

8×8 shines in analytics and integrations but stays behind in the amount of productivity features. There’s also a lack of flexibility to consider, and a few feature accessibility restrictions that may be dealbreakers for international companies. 

Price is affordable when you only need a basic Express pack, but for more advanced tools, you’ll have to reach deeper into your wallet.

Zendesk Alternatives: The Final Verdict

We hope that you’re now a step closer to choosing the right provider.

Regardless of your company’s size or focus, CloudTalk is here for you. With 70+ features and integrations covering almost every niche, our affordable solution can help SMBs and enterprises alike. Give it a try free for 14 days and see for yourself

And for more content like this, check out our site.

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How do free trials work?

Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.

Who is a user?

Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.

How often can I change my billing plan?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

How else can I use CloudTalk?

CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.

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