Looking for an omnichannel Zendesk Talk alternative?

Did you get tired of telephony systems that cannot keep up? In CloudTalk, we constantly follow the latest market trends to improve customer satisfaction. Everything you need is on the touch of your hand, synchronized in one intuitive software.

2500+ call centers and phone systems powered by CloudTalk and counting

Compare CloudTalk vs. Zendesk Talk

Compare Zendesk Talk with CloudTalk and see the advantages we offer.

cloudtalk
Zendesk Talk
Price (per user/ per month) $25- $40 $25 - $110
Price (per 10 users/ per month) $250 - $400 $250 - $1 100
Price (per 50 users/ per month) $1 250 - $2 000 $1 250 - $5 500
Price for Inbound calls free pay per min
Voicemail
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ACD
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IVR
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Custom messages & greetings
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Automated callback
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Conference calling
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Click to call extension
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Productivity features (call tagging, notes etc.)
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Power dialer
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Smart queues
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Skill-based routing
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Call masking
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Dedicated onboarding & support manager
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Comparison data is based on an analysis from Q4, 2021.
Comparing CloudTalk Essential vs Zendesk Talk Professional plan paid monthly.


Main benefits
Automate, report and track

CloudTalk offers 50+ complex tools to save your time, money, and energy.
Here are examples of features from various categories that may interest you.

Data organizing tools

Automation tools

Analytics tools


#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.5/5 – 225 reviews

Read the reviews

4.3/5 – 347 reviews

Read the reviews

4.5/5 – 272 reviews

Read the reviews

4.5/5 – 225 reviews

Read the reviews


Integrate CloudTalk with your existing platforms

Boost your team performance by integrating CloudTalk with your favorite business tools like Pipedrive, Hubspot, Zendesk, or HelpScout.

Make your communication faster and more personalized.

Improve the performance of your team members.

Have always up-to-date information in one place.

More benefits

Here are three additional reasons to consider CloudTalk.

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Best care anywhere

CloudTalk stands by fairness and a personal approach. That’s what sets us apart from competitors. Our support team consists of knowledgeable onboarding and technical specialists, ready to help you with anything, anytime.

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Intuitive interface

CloudTalk may be a complex software with plenty of tools modern business needs, yet it is extremely intuitive and easy to use. You can learn more about how it works by scheduling a personalized 1on1 demo.

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Fast setup

Setting up CloudTalk takes less than 5 minutes. Our system is transparent and intuitive. You can check everything on our website.

Have a question you need answered?

If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at

How does free trial work?

Simply send us your contact information and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.

Who is an user?

Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user you can imagine your agent, supervisor, analyst, administrator etc.

Can I change my subscription plan anytime?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

Can I use CloudTalk for more activities?

Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more at our page dedicated to Security.