Looking for an omnichannel Zendesk Talk alternative?

Did you get tired of telephony systems that cannot keep up? In CloudTalk, we constantly follow the latest market trends to improve customer satisfaction. Everything you need is on the touch of your hand, synchronized in one intuitive software.

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2500+ call centers and phone systems powered by CloudTalk and counting

Compare CloudTalk vs. Zendesk Talk

Compare Zendesk Talk with CloudTalk and see the advantages we offer.

	cloudtalk	Zendesk Talk
Price (per user/ per month)	$25- $40	$25 - $110
Price (per 10 users/ per month)	$250 - $400	$250 - $1 100
Price (per 50 users/ per month)	$1 250 - $2 000	$1 250 - $5 500
Price for Inbound calls	free	pay per min
Voicemail	nbsp;	nbsp;
ACD	nbsp;	nbsp;
IVR	nbsp;	nbsp;
Custom messages & greetings	nbsp;	nbsp;
Automated callback	nbsp;	nbsp;
Conference calling	nbsp;	nbsp;
Click to call extension	nbsp;	nbsp;
Productivity features (call tagging, notes etc.)	nbsp;	nbsp;
Power dialer	nbsp;	nbsp;
Smart queues	nbsp;	nbsp;
Skill-based routing	nbsp;	nbsp;
Call masking	nbsp;	nbsp;
Dedicated onboarding & support manager	nbsp;	nbsp;

Comparison data is based on an analysis from Q4, 2021.
Comparing CloudTalk Essential vs Zendesk Talk Professional plan paid monthly.

Main benefits
Automate, report and track

CloudTalk offers 50+ complex tools to save your time, money, and energy.
Here are examples of features from various categories that may interest you.

Data organizing tools

Contact history

It automatically displays previous calls, orders, chats, or notes, so agents don’t have to look them up in multiple systems.

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Real time customer card

During the phone call, agents can instantly find the client’s history of interactions, orders, chats, or notes in one place.

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Call notes

Add notes to any calls you want. You can add these during or after your call.

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Automation tools

Workflow automation

Create customer-specific process flows in CloudTalk, or even when using different platforms.

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Call forwarding

Automatically forward your incoming calls to external mobile or landline numbers each time your agents are unavailable.

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Interactive Voice Response (IVR)

Our multi-level IVR menu guides callers through different options. This way, they are always directed to the right department or agent.

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Analytics tools

Call statistics

Complex data on calls and agents in one place. Track optimal times to reach clients, busy periods, average response time, call duration, and more.

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Agent reporting

Closely monitor both agent and team performance. You can access all statistics easily and quickly.

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Real-time dashboard

Monitor your call center activities in real-time. All important data on inbound calls and agent productivity is always at your disposal, always up-to-date.

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#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.5/5 – 225 reviews

4.3/5 – 347 reviews

4.5/5 – 272 reviews

4.5/5 – 225 reviews

Integrate CloudTalk with your existing platforms

Boost your team performance by integrating CloudTalk with your favorite business tools like Pipedrive, Hubspot, Zendesk, or HelpScout.

Make your communication faster and more personalized.

Improve the performance of your team members.

Have always up-to-date information in one place.

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More benefits

Here are three additional reasons to consider CloudTalk.

Best care anywhere

CloudTalk stands by fairness and a personal approach. That’s what sets us apart from competitors. Our support team consists of knowledgeable onboarding and technical specialists, ready to help you with anything, anytime.

Intuitive interface

CloudTalk may be a complex software with plenty of tools modern business needs, yet it is extremely intuitive and easy to use. You can learn more about how it works by scheduling a personalized 1on1 demo.

Fast setup

Setting up CloudTalk takes less than 5 minutes. Our system is transparent and intuitive. You can check everything on our website.

Have a question you need answered?

If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at

+421 2 212 93 555

hello@cloudtalk.io

How does free trial work?

Simply send us your contact information and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.

Who is an user?

Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user you can imagine your agent, supervisor, analyst, administrator etc.

Can I change my subscription plan anytime?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

Can I use CloudTalk for more activities?

Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more at our page dedicated to Security.