Category - Customer Experience
14 Ways to Reduce Customer Churn for SaaS During Economic Downturn
CONTACT SALES TRY FOR FREE Are you struggling to retain customers in your SaaS business amidst the recession? You’re not […]
How to Treat Customers Professionally
CONTACT SALES TRY FOR FREE What makes a customer service experience excellent? Ultimately, it all comes down to how you […]
Customer Retention – Small Tweaks To Keep Your Customers Coming For More
Research by Forbes shows that 20% of your customers contribute to 80% of your profits (a.k.a the Pareto Principle). It takes […]
35+ Scripts for your Auto Attendant that Engage Customers
CONTACT SALES TRY FOR FREE Would you like your customers to remember their first interaction with your business as pleasant […]
Measuring Customer Satisfaction: How to do it and why
Everyone wants satisfied customers. We bet you do, too. Are you doing enough for it? Every day, disappointed clients cost […]
5 Ways to Turn Customers Into Your Biggest Advocates
Here’s a fact: No matter how great your product is, it’s of no use if your target consumers are clueless […]
How Important is Customer Service in E-commerce?
CONTACT SALES TRY FOR FREE With the constant focus on acquiring new customers, customer service is often an overlooked area […]
What Do E-commerce Customers Really Want? Part 1
There’s no doubt that online shopping is quick and convenient. Why should you spend two hours in a traditional shop […]
What is CSAT and how to improve it
Customer satisfaction (CX) is an essential part of each business’ marketing strategy. Good CX rate leads towards long-term customer retention, […]
How to improve customer experience (CX)
Whatever business you owe, it’s the customer who holds true power. In digital times, when consumers have countless choices on […]
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