Category - Customer Experience

Generic selectors
Exact matches only
Search in title
Search in content
illustration auto attendant script SHARE
2022-05-09

35+ Scripts for your Auto Attendant that Engage Customers

Would you like your customers to remember their first interaction with your business as pleasant and nice but don’t have […]

illustration 12 perfect phrases for CS SHARE
2022-05-04

12 Phrases Every Customers Service Agent Should Know

Providing great customer services requires a lot of care in many different aspects. Of course, it’s all worth it in […]

illustration 8 ways to improve work performance SHARE
2022-05-02

8 Ways to Improve the Work Performance of your Call Center Agents

In today’s world, customer service is a key driver of a company’s success. Until a few years ago, customers used […]

illustration call center activities SHARE
2022-04-25

Best 11 Customer Service Games, Activities, and Training Ideas

Many people will tell you that work is not all fun and games, but in reality, this can’t be further […]

Customer satisfaction measurement
2020-08-17

Measuring Customer Satisfaction: How to do it and why

Everyone wants satisfied customers. We bet you do, too. Are you doing enough for it? Every day, disappointed clients cost […]

Photo woman computer
2020-04-08

5 Ways to Turn Customers Into Your Biggest Advocates

Here’s a fact: No matter how great your product is, it’s of no use if your target consumers are clueless […]

Customer service in ecommerce
2019-06-24

How important is customer service in e-commerce?

With the constant focus on acquiring new customers, customer service is often an overlooked area of e-commerce. Such an approach, […]

Ecommerce customer
2019-05-15

What Do E-commerce Customers Really Want? Part 1

There’s no doubt that online shopping is quick and convenient. Why should you spend two hours in a traditional shop […]

CloudTalk CSAT
2019-05-09

What is CSAT and how to improve it

Customer satisfaction (CX) is an essential part of each business’ marketing strategy. Good CX rate leads towards long-term customer retention, […]

photo business group
2019-02-09

How to Treat Customers Professionally

No customer likes being taken for granted. This is especially true in today’s extremely competitive world where it’s not difficult […]