Category - Customer Experience
How to Treat Customers Professionally
What makes a customer service experience excellent? Ultimately, it all comes down to how you make your customers feel. Remember: […]
Customer Retention – Small Tweaks To Keep Your Customers Coming For More
Research by Forbes shows that 20% of your customers contribute to 80% of your profits (a.k.a the Pareto Principle). It takes […]
35+ Scripts for your Auto Attendant that Engage Customers
Would you like your customers to remember their first interaction with your business as pleasant and nice but don’t have […]
Best 11 Customer Service Games, Activities, and Training Ideas
Many people will tell you that work is not all fun and games, but in reality, this can’t be further […]
Measuring Customer Satisfaction: How to do it and why
Everyone wants satisfied customers. We bet you do, too. Are you doing enough for it? Every day, disappointed clients cost […]
5 Ways to Turn Customers Into Your Biggest Advocates
Here’s a fact: No matter how great your product is, it’s of no use if your target consumers are clueless […]
How Important is Customer Service in E-commerce?
With the constant focus on acquiring new customers, customer service is often an overlooked area of e-commerce. Such an approach, […]
What Do E-commerce Customers Really Want? Part 1
There’s no doubt that online shopping is quick and convenient. Why should you spend two hours in a traditional shop […]
What is CSAT and how to improve it
Customer satisfaction (CX) is an essential part of each business’ marketing strategy. Good CX rate leads towards long-term customer retention, […]
How to improve customer experience (CX)
Whatever business you owe, it’s the customer who holds true power. In digital times, when consumers have countless choices on […]
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