Customer Experience Archives

2023-04-27

An age-old adage goes, “Customer is King”. Nowadays, that saying might even be more true than it used to be. […]

2023-03-16

Are you struggling to retain customers in your SaaS business amidst the recession? You’re not alone. As interest rates rise, […]

2022-11-02

What makes a customer service experience excellent? Ultimately, it all comes down to how you make your customers feel. Remember: […]

2022-06-27

Research by Forbes shows that 20% of your customers contribute to 80% of your profits (a.k.a the Pareto Principle). It takes […]

2022-05-09

Would you like your customers to remember their first interaction with your business as pleasant and nice but don’t have […]

2020-08-17

Everyone wants satisfied customers. We bet you do, too. Are you doing enough for it? Every day, disappointed clients cost […]

2020-04-08

Here’s a fact: No matter how great your product is, it’s of no use if your target consumers are clueless […]

2019-06-24

With the constant focus on acquiring new customers, customer service is often an overlooked area of e-commerce. Such an approach, […]

2019-05-15

There’s no doubt that online shopping is quick and convenient. Why should you spend two hours in a traditional shop […]

2019-05-09

Customer satisfaction (CX) is an essential part of each business’ marketing strategy. Good CX rate leads towards long-term customer retention, […]

Category - Customer Experience