Category - Customer Experience

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illustration auto attendant script SHARE

35+ Scripts for your Auto Attendant that Engage Customers

Would you like your customers to remember their first interaction with your business as pleasant and nice but don’t have […]

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12 Phrases Every Customers Service Agent Should Know

Providing great customer services requires a lot of care in many different aspects. Of course, it’s all worth it in […]

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8 Ways to Improve the Work Performance of your Call Center Agents

In today’s world, customer service is a key driver of a company’s success. Until a few years ago, customers used […]

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Best 11 Customer Service Games, Activities, and Training Ideas

Many people will tell you that work is not all fun and games, but in reality, this can’t be further […]

Customer satisfaction measurement

Measuring Customer Satisfaction: How to do it and why

Everyone wants satisfied customers. We bet you do, too. Are you doing enough for it? Every day, disappointed clients cost […]

Photo woman computer

5 Ways to Turn Customers Into Your Biggest Advocates

Here’s a fact: No matter how great your product is, it’s of no use if your target consumers are clueless […]

Customer service in ecommerce

How important is customer service in e-commerce?

With the constant focus on acquiring new customers, customer service is often an overlooked area of e-commerce. Such an approach, […]

Ecommerce customer

What Do E-commerce Customers Really Want? Part 1

There’s no doubt that online shopping is quick and convenient. Why should you spend two hours in a traditional shop […]

CloudTalk CSAT

What is CSAT and how to improve it

Customer satisfaction (CX) is an essential part of each business’ marketing strategy. Good CX rate leads towards long-term customer retention, […]

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How to Treat Customers Professionally

No customer likes being taken for granted. This is especially true in today’s extremely competitive world where it’s not difficult […]