Category - Customer Experience

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photo business group
2022-11-02

How to Treat Customers Professionally

What makes a customer service experience excellent? Ultimately, it all comes down to how you make your customers feel. Remember: […]

illustration customer retention SHARE
2022-06-27

Customer Retention – Small Tweaks To Keep Your Customers Coming For More

Research by Forbes shows that 20% of your customers contribute to 80% of your profits (a.k.a the Pareto Principle). It takes […]

illustration auto attendant script SHARE
2022-05-09

35+ Scripts for your Auto Attendant that Engage Customers

Would you like your customers to remember their first interaction with your business as pleasant and nice but don’t have […]

illustration call center activities SHARE
2022-04-25

Best 11 Customer Service Games, Activities, and Training Ideas

Many people will tell you that work is not all fun and games, but in reality, this can’t be further […]

Customer satisfaction measurement
2020-08-17

Measuring Customer Satisfaction: How to do it and why

Everyone wants satisfied customers. We bet you do, too. Are you doing enough for it? Every day, disappointed clients cost […]

Photo woman computer
2020-04-08

5 Ways to Turn Customers Into Your Biggest Advocates

Here’s a fact: No matter how great your product is, it’s of no use if your target consumers are clueless […]

Customer service in ecommerce
2019-06-24

How Important is Customer Service in E-commerce?

With the constant focus on acquiring new customers, customer service is often an overlooked area of e-commerce. Such an approach, […]

Ecommerce customer
2019-05-15

What Do E-commerce Customers Really Want? Part 1

There’s no doubt that online shopping is quick and convenient. Why should you spend two hours in a traditional shop […]

CloudTalk CSAT
2019-05-09

What is CSAT and how to improve it

Customer satisfaction (CX) is an essential part of each business’ marketing strategy. Good CX rate leads towards long-term customer retention, […]

Improve customer experience
2018-11-19

How to improve customer experience (CX)

Whatever business you owe, it’s the customer who holds true power. In digital times, when consumers have countless choices on […]