Category - Customer Experience

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14 Ways to Reduce Customer Churn for SaaS During Economic Downturn

CONTACT SALES TRY FOR FREE Are you struggling to retain customers in your SaaS business amidst the recession? You’re not […]

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How to Treat Customers Professionally

CONTACT SALES TRY FOR FREE What makes a customer service experience excellent? Ultimately, it all comes down to how you […]

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Customer Retention – Small Tweaks To Keep Your Customers Coming For More

Research by Forbes shows that 20% of your customers contribute to 80% of your profits (a.k.a the Pareto Principle). It takes […]

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35+ Scripts for your Auto Attendant that Engage Customers

CONTACT SALES TRY FOR FREE Would you like your customers to remember their first interaction with your business as pleasant […]

Customer satisfaction measurement

Measuring Customer Satisfaction: How to do it and why

Everyone wants satisfied customers. We bet you do, too. Are you doing enough for it? Every day, disappointed clients cost […]

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5 Ways to Turn Customers Into Your Biggest Advocates

Here’s a fact: No matter how great your product is, it’s of no use if your target consumers are clueless […]

Customer service in ecommerce

How Important is Customer Service in E-commerce?

CONTACT SALES TRY FOR FREE With the constant focus on acquiring new customers, customer service is often an overlooked area […]

Ecommerce customer

What Do E-commerce Customers Really Want? Part 1

There’s no doubt that online shopping is quick and convenient. Why should you spend two hours in a traditional shop […]

CloudTalk CSAT

What is CSAT and how to improve it

Customer satisfaction (CX) is an essential part of each business’ marketing strategy. Good CX rate leads towards long-term customer retention, […]

Improve customer experience

How to improve customer experience (CX)

Whatever business you owe, it’s the customer who holds true power. In digital times, when consumers have countless choices on […]