FREE E-BOOK

100+ Power Words & Phrases to Drive Better Customer Experiences

One turn of a phrase can make or break a customer relationship. Give your customer service reps the verbal tools they need to keep clients happy and your company in the green with our 100+ power words and phrases to drive better customer experiences.

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In this eBook, you’ll find:

Phrases to welcome the customer, start a conversation, ask questions, drive effective dialogue, and wrap up the interaction.
Ways to break bad news, show compassion, pacify an angry customer, and turn negatives into positives.
Words to always avoid and their customer-friendly alternatives to drive better experiences.

"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."

Nelly Donnelly Service Delivery Manager

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"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."

Yohann Bensadoun Global Supply Growth

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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."

Frederico Lopes Head of Customer Service

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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."

Elay Sasson Call Center Manager

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