10 Tips for Reducing Technical Support Ticket Reply Times [+Checklist]

Technical customer support can be tricky. As soon as you think everything is under control, something else pops up and slows down all of your operations. But customers are demanding nowadays. And their forgiveness doesn’t come easily. For example, many people are not willing to wait on hold for more than 2 or 3 minutes. If you disappoint them, they are only one Google search away from your competitor. On the other hand, fast support builds affection and trust towards your business. And trust makes for loyal customers.

Support your customer retention by downloading our FREE eBook and discover 10 tips for reducing ticket reply times. 

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Why should you download our FREE eBook?

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Find out how fast response time (FRT) affects your success, what is an ideal FRT you should aim for and most importantly, see 10 tips for reducing it.

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Learn how to solve routine tickets as fast as possible and assist customers 24/7 with the help of AI, knowledge bases and canned responses.

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Learn how to solve routine tickets as fast as possible and assist customers 24/7 with the help of AI, knowledge bases and canned responses.


Testimonials

“A lot of businesses do not realize that the churn can be triggered by something as little as customers waiting overly long for a solution to their issues. It is something I want to avoid at any cost. This eBook contains a list of easy-to-implement but useful tips on how to boost your support’s efficiency without too much trouble. Some of the tips we are already using for some time, but others are a great inspiration on where to move next. The checklist in the end is also very handy. Definitely recommend giving it a read.”

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Patrick Larsson
NeoFerris

“As a young company, we still struggle with the speed of our customer support. We have few agents that sometimes solve hundreds of inquiries per day. That’s why our customer service doesn’t always get the best evaluation possible. I saw an ad for this eBook and reached out for it. The tips are truly straight forward and implementable also by companies that don’t have massive budgets allocated to their customer support. We already managed to incorporate a few tips into our daily operations and I must say, I’m starting to notice an improvement.”

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Erica Altae
Lim-IT-less