10 Reasons Why Your Customer Service Team Is Broken and How to Fix It

A company can have a great product, good marketing strategy, and a solid team, but it still won’t be successful without excellent customer service. Customers are the heart of your business and you must take good care of them.

Download our free eBook today and get ready to have you and your employees become true customer service pros.

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Why should you download our FREE eBook?

illustration why your customer service is broken

What goes into good and bad customer service? Read about factors that matter most.

illustration why your customer service is broken

10 of the most common reasons why customer service teams break and how to effectively fix them using the right tools.

illustration why your customer service is broken

Find out if working as a customer support agent is right for you. Our checklist will help you understand what exactly goes into providing excellent customer service, and if your team is hitting the mark.


Delivering great customer experience is a tightrope act, and improving your CX is critical to building a competitive business. To scale up properly, we needed technology that efficiently routes customers to the right people at the right time. CloudTalk brought together several great tools and features for monitoring and analyzing our customer service. We immediately implemented some of them and have seen amazing results. Thanks to CloudTalk we now know what works and what doesn’t.

photo ebook simon Hidalgo

Simon Hidalgo

Poor customer service happens anytime our business fails to meet a customer’s expectations. It could be the quality of service our customers received, how long it takes for us to answer their phone call, or just their overall experience with our brand. Thanks to this eBook, we learned about some of the things that distinguish excellent customer service from standard or poor service.

photo ebook inma Beaufort

Imma Beaufort