Shorter Holding Times With IVR & Benefit Both the Caller and Your Team

The IVR menu ensures that agents are assigned the questions or issues for which they have the required knowledge. And while an agent is busy solving a billing problem or technical issue, the IVR system becomes a virtual digital receptionist by handling simple questions without taking up the agent’s time. Our quick comparison of the most popular tools should give you an idea of which one might be the best fit for your company.

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