Shorter Holding Times With IVR & Benefit Both the Caller and Your Team
The IVR menu ensures that agents are assigned the questions or issues for which they have the required knowledge. And while an agent is busy solving a billing problem or technical issue, the IVR system becomes a virtual digital receptionist by handling simple questions without taking up the agent’s time. Our quick comparison of the most popular tools should give you an idea of which one might be the best fit for your company.
What are the key benefits of downloading our FREE eBook?
Learn what the IVR system is all about and why should you use it
Gain a clear understanding of how the IVR system works
Get comprehensive information about IVR vendors in less than 10 minutes
“IVR helps your contact center to route callers to the most suitable agent or department. This ebook gave us a great overview of the most popular IVR vendors on the market and helped us choose the best one.”
“When searching for a suitable phone software provider with IVR features, this ebook can help you select the right one, as you can find the most important information about 5 popular IVR providers in one place.”