FREE E-BOOK

Streamline Calls, Boost CSAT & Lower Churn with the 5 Best IVR Solutions in 2023

Interactive Voice Response (IVR) systems are unique VoIP tools that allow callers to access FAQs or choose different routing options. Take full control of your inbound calls, design custom call flows to cater to your audience, and deliver excellent customer experiences with the 5 Best IVR Solutions on the market today.

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In this eBook, you’ll find:

Comprehensive overview of what an IVR is and how it works;
Comparison of the 5 best IVR solutions on the market today;
Breakdowns of pricing, features, integrations, customer reviews, and more;
The pros, cons, and best use case for each competitor.

"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."

Nelly Donnelly Service Delivery Manager

See Nokia customer story

"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."

Yohann Bensadoun Global Supply Growth

See Glovo customer story

"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."

Frederico Lopes Head of Customer Service

See DiscoverCars customer story

"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."

Elay Sasson Call Center Manager

See MyHeritage customer story