A Simple Guide to VoIP Cost Analysis

Want to join the revolution of business communication and boost your CSAT, efficiency, and revenue without breaking the bank? In that case, we’ve got you covered. Read on to discover the 12 most popular VoIP providers, along with pricing and key features. Find the right one for you!

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Cost Comparison for VoIP

Company

Top features

Reviews

More details

CloudTalk

4 plans, $25 – $50 per user/month billed annually. The price of a Custom plan is available upon request

Power dialer, International numbers, Call flow designer, IVR, Click to Call

4.3/5

258 reviews

Cisco

Plans start at $25. For Enterprisepricing, you’ll need to reach out to the sales team directly

Unified Communications Manager that allows employees to share information in a single, consolidated workspace, and Automated chat summaries for agents 

4.3/5

258 reviews

Avaya

3 plans, $25 – $40 per user/month, or $20 – $35, if billed annually

Local and Toll-free Numbers, Automatic Call Recordings, and Speech-to-Text

4.3/5

258 reviews

Grasshopper

$21 – $80 per user/month billed annually

Call Forwarding, Voicemail Transcription, Sms Messaging, Virtual Receptionist, and Custom Greetings

4.3/5

258 reviews

RingCentral

3 plans, $20 – $35 per user/month billed annually

Real-time Metrics, Voicemail
Transcriptions, SMS
International Numbers
Conference Calls

4.3/5

258 reviews

8×8

6 plans, $15 – $140 per month / per month billed monthly

Analytics, Smart Dialer, Click to Call, Call Recording, Workforce Management

4.3/5

258 reviews

Microsoft Teams

3 plans, $8 – $57 per user/month billed annually

Call Recording, Call Transcription, Auto-Attendant, Emergency Calling

4.3/5

258 reviews

Verizon

1 – 5 VoIP lines, $0 – $35 per line/month. Pricing is based on contract and associated internet/device bundles

Call Park, Auto-Attendant, Hunt Group, Business Continuity, Visual Voicemail, Shared Call Appearance

4.3/5

258 reviews

Zoom

Quote-based pricing, add-ons available from $60 per year

 Contact Center Analytics, Outbound Video Calls, Active Engagement Assignments

4.3/5

258 reviews

Twillio

Offers many different pricing models. For example, Twilio Flex costs $1 per hour per active user or a $150 flat rate per user/month.

Open API, Click to Call, Call Recording, One free local number per plan

4.3/5

258 reviews

Vonage

3 quote-based plans

Phone calls&Messages, Auto-attendant, Voice&Video, Conferencing, Call Forwarding

4.3/5

258 reviews

VoIP Costs Explained

VoIP Subscription Fees

VoIP costs include monthly/annual subscription fees covering essential services and varying features from basic to premium options.

Per-User or Per-Line Costs

Pricing depends on the number of users or lines, with per-user costs for specific headcounts and per-line for high call volumes.

Setup&Features Costs

Standard VoIP features are generally included, but advanced options and office setups with dedicated phones incur extra costs.

How Much Does VoIP Cost?

VoIP costs often differ greatly between providers and plans, depending on the features, amount of users/devices, and international/mobile/toll-free numbers onboarded.

The average monthly cost for a VoIP phone system typically falls between $25 and $35 per user, but this can vary widely. It’s crucial to factor in all expenses, such as user subscription fees, taxes, extra features, and setup/installation fees.

Other Fees You Should Be Aware Of

Network Upgrades: Ensure your internet bandwidth can handle VoIP demands. Use our free network test to gauge capacity. If upgrades are needed, consider extra costs from your provider.

Taxes and Fees: VoIP services incur taxes and regulatory fees, varying by location. Expect to pay between 20-30% in taxes. Rates depend on your business location and phone numbers.

Other Fees You Should Be Aware Of

Number Porting Fees: If you want to keep your existing phone number when switching to a VoIP service, there might be charges associated with transferring it over. However, in Cloudtalk Number Porting is included in all our plans.

International Calling Rates: While many VoIP providers offer competitive rates for international and geographical numbers, it’s essential to understand the specific rates for the countries you’ll be calling and whether there are any additional fees.

Enjoy Limitless Business
Communication with VoIP

Identify customer preferences and assess the effectiveness of your own CX strategies with a comprehensive set of AI capabilities built to give you a much better understanding of your business.

Enjoy Limitless Business
Communication with VoIP

Identify customer preferences and assess the effectiveness of your own CX strategies with a comprehensive set of AI capabilities built to give you a much better understanding of your business.

Plans worth every dollar

Starter

$25

$34

/ month

Per user/month. Billed annually.

Per user/month. Billed monthly.


What’s included?
  • Unlimited inbound & intracompany calls

    Free inbound calling is not available in case you select certain high cost country numbers.

  • Click to call
  • Automated call distribution
  • Mobile app
  • Unlimited call queuing
  • International numbers
  • (160+ countries)

Popular

Essential

$30

$39

/ month

Per user/month. Billed annually.


What’s included?
  • All Starter features, plus…
  • Advanced analytics with unlimited history
  • Real-time client dashboard
  • Integrations to other systems
  • Open API
  • Skill-based routing
  • Smart queueing
  • SMS / Text messages
  • Workflow Automation
Expert

$50

$69

/ month

Per user/month. Billed annually.

Per user/month. Billed monthly.


What’s included?
  • All Essential features, plus…
  • Salesforce integration
  • Power Dialer, Smart Dialer
  • Call Monitoring (Call Barging, Call Whispering)
  • Wallboards
  • Speech to text

    Additional pricing – contact us

  • Single Sign-On (SSO)
  • Unlimited concurrent calls
Custom

Contact us
for tailor-made offer


What’s included?
  • All Expert features, plus…
  • Custom onboarding
  • Unlimited outbound calls (Flat rates)
  • Enterprise-level security
  • Developer support
  • Custom reporting
  • SLA

FAQs

How much does the VoIP service cost per month?

The cost of a VoIP phone system varies depending on the provider, features, and scale required for your business. At Cloudtalk, we offer competitive pricing with customizable plans, ensuring cost-effectiveness and transparency to meet your specific communication needs.

Can you get VoIP for free?

Yes, there are free VoIP services available for personal use, such as Google Voice, WhatsApp, Skype, Viber, and Facebook Messenger. These services allow you to make and receive calls, send messages, and even make video calls over the Internet. However, for business use, the features available free of charge are usually limited, or the service may not be usable at all.

How does VoIP pricing compare to a landline service?

VoIP pricing is typically more cost effective than traditional landline services. Cloudtalk’s VoIP plans offer competitive rates, lower long-distance charges, and no additional hardware costs, making it a budget-friendly choice for businesses of all sizes. Learn how to compare landline vs. VoIP.

Is VoIP as good as a landline?

VoIP offers several advantages over landlines. For instance, VoIP phone systems are much more reliable than traditional landline systems and are less likely to experience service interruptions. They also come with less risk of service disruptions, compatibility issues, or other errors because most providers offer extensive customer support.

Is VoIP cheaper than regular phones?

Absolutely! VoIP is known for its cost-saving advantages. With Cloudtalk’s VoIP service, businesses can significantly reduce long-distance call expenses and eliminate the need for costly traditional phone lines, resulting in substantial cost savings.

How Long-Term Commitments Affect VoIP Costs?

Long-term commitments can affect VoIP costs in several ways. For instance, businesses that opt for longer contract durations often benefit from reduced monthly costs and may even receive additional services or upgrades. These price reductions and perks can provide significant cost savings in the long run, making long-term contracts an attractive option for business owners looking to maximize their budgets.

Is it worth switching to VoIP?

Certainly! Switching to VoIP for your business offers several benefits:
Cost Savings: VoIP systems are cheaper than traditional phones, with lower upfront costs and reduced long-term expenses.
Mobility: VoIP enables calls from anywhere with internet access, promoting remote work and business continuity during disruptions.
Scalability: VoIP systems adjust easily to business size changes without costly upgrades.
Versatility: VoIP offers various features like video calling and conferencing beyond traditional phones.
Flexibility: VoIP systems are easy to customize without extra expenses.

CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.

Schedule a demo today and find out for yourself.