How To Port a Number from Vonage: Complete Guide
By Matej Mesar
| 16. May 2024 |
Features, Technical
By M. MesarMatej Mesar
| 16 May 2024 |
Features, Technical
    By M. MesarMatej Mesar
    | 16 May 2024
    Features, Technical

    Are you tired of having your numbers flagged as spam, your calls getting dropped mid-conversation, or dealing with less-than-stellar customer support? In that case, why not port your number from Vonage to a different alternative?

    In this complete guide to Vonage number porting, we’ll walk you through every step of transferring your Vonage number to another provider and introduce you to an alternative with 160+ international numbers, unmatched call quality, and 24/7 customer support.   

    Key Takeaways:

    • Some of the most common reasons why people switch from Vonage include call quality, lack of features and numbers, and unsupportive customer service.
    • Porting a number from Vonage should take around 10-15 days, but this can be affected by the type and amount of numbers you want to port out.
    • Transferring your Vonage number requires you to submit a port-out/port-in request with Vonage and your new provider, fill out a Letter of Authorization, and submit all necessary information.

    How to Port Your Number from Vonage

    So, you want to port a number out of Vonage but aren’t sure where to start. No worries, it’s not a difficult process. Below, you’ll find out how to port a number from Vonage, including all the preparation steps, wait times, and associated costs to expect. 

    How to Prepare for Porting a Number from Vonage

    Before you start transferring your Vonage number, you’ll need to take a few steps to ensure the process goes as smoothly as possible. This includes:

    1. Check for Eligibility:
      Legally, Vonage is obligated to accept your port-out request. However, that’s only the case if you’ve fulfilled all your contractual obligations first. So, a good place to start is to hop on a call with support and double-check that you don’t have any unpaid bills or long-term binding contracts.

      It’s worth mentioning that Vonage won’t let you transfer international virtual phone numbers.
    2. Assess Business Needs:
      Assuming you’re clear to leave whenever you please, you should take the time to think about why you’re leaving and what you want from the next provider, so you don’t have to go through this process again anytime soon. Consider numbers, features, pricing, and your monthly call volume.
    3. Choose the Right Provider:
      Once you know what you’re looking for, you can narrow down your list of options with “nice-to-haves”. We recommend looking at overall pricing, customer support quality, integration capabilities, and network reliability/uptime.
    4. Review Technical Requirements:
      When switching between two VoIP providers, there should be next to no change in terms of hardware requirements or network capacity. However, you can still face issues, such as needing a Vonage port out PIN/BTN number.

      Luckily, Vonage does not check these, so there should be no issue. However, they do recommend that if your new provider refuses to port your Vonage number for any reason, you should contact numbers@api.vonage.com.

    How Long Does Porting from Vonage Take?

    There are multiple factors that influence how long it takes to port your number. This includes both providers’ processes, regulatory and contractual obligations, your geographical location, special services, and the volume of porting requests

    For example, porting your number from Vonage to CloudTalk should take around 15 days – 10 for the set-up process and 5 for the actual migration. However, depending on the type of number you want to port, it can take longer.

    Avg. Port Time

    Notes

    Mobile Number

    1 to 3 business days.

    Streamlined via a standardized process.

    Local Number

    2 to 5 business days.

    Can be significantly slower due to local requirements.

    Toll-Free Number

    5 to 10 business days.

    Slowed down by the national registry process.

    International Number

    5 to 10 business days.

    Depends on international regulations and carrier agreements.

    How Much Does Porting from Vonage Cost?

    Vonage doesn’t charge for porting-out requests and only asks that you contact them if you want to port more than 100 numbers. So that leaves the price of your subscription, any potential early-cancellation fees, and the porting price itself.

    Your new provider may charge you for porting, with the price depending on the type, location, and amount of your number(s). You can learn more about this, including the types, locations, and price per number, in our article Porting Pricing and Coverage.

    6 Simple Steps To Transfer Your Vonage Number To CloudTalk

    Vonage doesn’t charge for port-out requests, which only leaves potential early-cancellation fees, your new VoIP subscription, and possible port-in costs

    Your new provider may charge you for porting, with the price depending on the type, location, and amount of your number(s). You can learn more about this, including the types, locations, and price per number, in our article Porting Pricing and Coverage.

    YouTube video

    #1: Make Sure You Have Everything You Need:

    You need to fulfill several requirements to be eligible for porting your number to CloudTalk. This includes:

    #2: Ensure Your Number Can Be Ported:

    There are two situations when it might be impossible to port your number. The first is that CloudTalk doesn’t offer the specific country/format combination you requested. The other is that your service provider doesn’t allow number porting.

    In either situation, you can purchase a different number alternative from our selection of 160+ globally available phone numbers.

    #3: Submit All The Necessary Documentation:

    To start a porting request for your existing phone numbers, send us an email to porting@cloudtalk.io with the subject “Port-in request” and provide us with the following:

    • The numbers you want to port in an E. 164 international format (e.g., +442012345678).
    • Name of your current service provider for the numbers you want ported.
    • Name of the range holder or underlying carrier. This can be different from the service provider, so ask your current VoIP company.
    • Name of the person, company, or organization the number is registered under with your current service provider.
    • Full registered address of the person, company, or organization the number is registered under with your current service provider. This may be different from your billing address, so make sure to double-check.
    • A copy of your last bill for the numbers you want to port.

    #4: Fill Out The Letter Of Authorization:

    After you make your porting request, our team will check if the number is portable from our side. If it is, we’ll provide you with an LOA (Letter of Authorization) template to fill out and ask you for any other documents that may be required. 

    Please take care when filling out the LOA to ensure all the information submitted is correct.

    #5: Wait While CloudTalk Takes Care Of The Rest:

    Once the LOA and all signed documents are received, the process is as follows:

    • CloudTalk will add the number to your dashboard so you can start setting inbound call flows, business hours, agents, and call groups.
    • When the losing carrier accepts the port-out request, both carriers will schedule the date the number will be moved to our network.
    • The number will be ported to CloudTalk’s carrier on the agreed-upon date and will thereby become active in your app.

    #6: Start Calling With Your (Old) New Number:

    In total, the set-up process will take 1-10 days, and migration around 5 days. Once everything is done, you can log into your CloudTalk account and start calling again!

    • CloudTalk and our partnered “gaining” carrier will submit all documents to the current “losing” carrier.
    • CloudTalk will add the number to your dashboard so you can start setting inbound call flows, business hours, agents, and call groups.
    • When the losing carrier accepts the port-out request, both carriers will schedule the date the number will be moved to our network.
    • The number will be ported to CloudTalk’s carrier on the agreed-upon date and will thereby become active in your app.

    Why Choose CloudTalk as Your Vonage Alternative?

    1. Crystal-Clear Call Quality
      Poor call quality can be costly, let alone an outage. 42% of people never call back if they experience lag or delay. CloudTalk works with carriers all over the world to ensure your customers can always hear you loud and clear – regardless of location.
    2. Access to 160+ New Markets
      Don’t let landlines and borders limit your company’s growth. Take advantage of CloudTalk’s country coverage and choose from the biggest offer of international, local, mobile, and toll-free numbers on the market today and connect with people across 160+ countries.
    3. Advanced Productivity Features
      Whether you want to amplify your calling operations, build better inbound customer experiences, or automate workflows as a whole, CloudTalk got you covered. Choose from 75+ AI-powered features and 35+ integrations for your favorite tools.
    4. Comprehensive Analytics
      Track calling metrics, KPIs, and OKRs for individual employees, teams, departments, or your call center as a whole with ease. Leverage AI-powered sentiment analysis and real-time reporting to benchmark your operations and drive continuous growth.
    5. Improved Security
      Protect both the company’s and your customers’ sensitive information with comprehensive end-to-end encryption. CloudTalk keeps you easily compliant with industry-mandated regulations, including GDPR, MAN, and more.
    6. 24/7 Customer Service
      CloudTalk won’t leave you to your own devices when a crisis strikes. Solve all your issues quickly and easily by getting in touch with our team of experts any day and hour of the week. Our customer support has an average pick-up rate of just 60 seconds.
    What did Nokia achieved with CloudTalk?
    • 30% Increase in outbound success rates
    • 10% Increase in agent productivity
    • 25% Decrease in leads lost

    Conclusion

    As you can see, transferring your Vonage number isn’t hard if you’re unhappy with your service. It’s the best way of transitioning to a new provider while maintaining business continuity and not losing access to numbers your customers recognize. 

    With CloudTalk, you can confidently embark on your journey toward operational and communicational excellence. And if you don’t believe us, you can always see it for yourself.

    Skype Number Porting FAQs

    How long does a Vonage port out take?

    The duration of number porting can vary depending on several factors, including the specific telecommunications provider involved, the complexity of the porting process, and any unforeseen technical issues. 

    In general, number porting typically takes anywhere from one to ten business days to complete. However, some providers may offer expedited services for an additional fee.

    How much does number porting cost?

    The cost of number porting also varies depending on the telecommunications provider and the specific service plan or package you have. Many providers offer number porting as a free or low-cost service as part of their customer retention efforts. 

    However, there may be nominal administrative fees associated with the process, especially if you’re porting a number between different service providers. It’s advisable to check with your current and prospective providers for any applicable charges.

    When would I need to port my number?

    You might need to port your number when switching to a new mobile carrier, landline provider, or VoIP service. Porting your number allows you to retain your existing phone number even if you’re changing service providers or moving to a different location. 

    This is particularly useful if you want to maintain continuity in your contact information or avoid the hassle of notifying all your contacts about a new number.

    What are the device requirements when porting in a number?

    The specific device requirements for porting a number depend on the type of service you’re using (e.g., mobile, landline, VoIP) and the telecommunications provider involved. In most cases, you’ll need a compatible device that supports the service you’re switching to. 

    For mobile number porting, ensure that your device is unlocked and compatible with the new carrier’s network technology (e.g., GSM, CDMA). For landline or VoIP number porting, you may need a compatible router or adapter to connect your existing phone equipment to the new service.

    Why does porting a phone number take so long?

    Number porting involves coordination between multiple telecommunications carriers and regulatory authorities to ensure the accurate transfer of phone numbers while maintaining service continuity. 

    The process may also require verification and validation of customer information to prevent unauthorized transfers. Delays can occur due to administrative processing, technical issues, or discrepancies in the information provided. 

    Additionally, regulatory requirements and industry standards may impose certain waiting periods to prevent fraud or abuse of the porting system.

    How to speed up number porting?

    While the duration of number porting is largely dependent on the procedures and policies of the involved telecommunications providers and regulatory authorities, there are some steps you can take to expedite the process:

    – Ensure all required information is accurate and up to date.
    – Coordinate closely with both providers.
    – Pay extra for expedited services if possible.
    – Be proactive in providing any requested documentation.

    How to cancel Vonage phone service?

    Vonage does not offer the ability to cancel your service online or through email. You must contact Vonage by phone at 1-732-944-0000. If you want to keep your number when you go, you’ll also need to submit a formal port-in request with a new VoIP provider.

    Can I take my Vonage number with me?

    Yes, Vonage is legally obliged to allow you to port out your Vonage number if you request it. However, to do so, you’ll need to submit a port-in request with a new VoIP provider, provide them with all the necessary information, and fill out a Letter of Authorization (LOA).