22 Best VoIP Solutions for Small Businesses in 2024

In the business world, flawless communication is crucial. A single dropped call can tarnish a small business’s reputation. With 32% of customers willing to leave after a bad experience, choosing the right VoIP provider is paramount.

But with countless options available, how do you choose? Stick with us as we delve into the details of the 22 best VoIP solutions for small businesses and share essential tips to help you find your perfect VoIP match.

Key takeaways:

• Before selecting a VoIP provider, carefully assess the array of features, integrations, and pricing plans each offer.
• Recognize that every provider has strengths and weaknesses. Prioritize aligning the provider’s benefits with your business needs, ensuring that the advantages outweigh the drawbacks.
• When choosing a VoIP provider for your small business, don’t overlook essential factors like scalability, reliability, and quality customer support. These elements are vital for long-term success and seamless operations.

22 Best VoIP Solutions for Small Businesses in 2024

#1 CloudTalk

CloudTalk has won the G2 Best Software Award 2024 for its top-notch customer service solutions. With 70 + features, including Power Dialing and AI, it streamlines workflows for sales and support teams. 

Plus, with + 160 International Numbers available, it ensures global reach. Seamless integration with CRM systems like HubSpot and Salesforce ensures real-time data collection, while its user-friendly interface makes it easy to use and adapt.

Key Features

• High-quality calls with guaranteed latency and minimal jitter.
• Smooth workflow with our Intelligent call-routing tools.
• Callback feature that redials the number until connected with the agent.
• Redirecting calls during busy hours or when outside the office

Key integrations

• + other powerful integrations for helpdesk, e-commerce, and CRM systems, including HubSpot and Pipedrive.

Pros

• User-friendly interface, requiring no specific knowledge to operate.
• Affordable pricing plans.
• Phone numbers from over 160 countries.
• Scalable, offering standard and toll-free calling options in +180 countries.

Cons

• Limited video features, as it primarily focuses on voice calling.
• Inability to resize window during a call.

Pricing

Starts at $25/user per month.

Free trial

Yes, 14 days.

#2 RingCentral

When you think about VoIP telephony solutions, RingCentral is probably among the first ones that come to mind. It’s no wonder the company has been in the market for over 20 years and has built quite a reputation for itself.

Key Features

• SIP Trunking.
• IVR.
• Call Recording.
• Call Routing.
• Contact Management.

Key Integrations

• More than 200 CRM for improving customer support, automation, and productivity

Pros

• Great variety of features. 
• HD quality voice and video.
• Support for mobile and remote workforce.

Cons

• Limited features. 
• The interface is not user-friendly.
• This complexity may demand formal training.

Pricing

Starts at $20/user per month.

Free trial

Yes, 30 days.

#3 Nextiva

Nextiva is a big player in the VoIP market, providing services to more than 100,000 customers. It is widely regarded as user-friendly—users can start calling within minutes thanks to a simple and intuitive setup process. Furthermore, the system is hosted by Nextiva, which makes maintenance of the software Nextiva’s responsibility.

Key features

• Unlimited Calling.
• Video Conference Recordings.
• Mobile & Desktop Apps.
• Workflow Optimization.
• Omnichannel Communications.

Key Integrations

They offer integrations such as Google Workspace, Microsoft Teams, Hubspot, Rippling, etc.

Pros

• It offers advanced features, including conference calling, voicemail transcription, multi-level attendant, etc. 
• The provider also integrates with solutions like Zendesk, ConnectWise, or MS Teams.
• Virtual faxing: Ideal for healthcare professionals to share information securely.
• 24/7 support.

Cons

• It is missing certain integrations, like Slack or Zapier. 
• Many consider Nextiva’s prices high, especially for small businesses.

Pricing

• Starts at $18.95/user per month. 

Free trial

Yes, 7 days.

#4 Grasshopper

Grasshopper is often the go-to VoIP solution for smaller businesses looking for call center software to streamline their operations worldwide. But is their business model so SMB-friendly? Let’s see.

Key features

• Voicemail Transcription.
• Custom Greetings.
• Simultaneous Call Handling. 

Key integrations

• Grasshopper offers different integrations, such as Zapier, LiveChat, Google Voice, Smith.ai, Kunversion+, SkyCiv Structural 3D, Bitium, Firepoint, and Ingrid Cloud.

Pros

• Set up is simple and takes just a few clicks — no IT degree required.
• The Solo pricing tier is very affordable.
• There is no need to purchase pricey new equipment. 

Cons

• Lacks core VoIP features users may expect, including Call Recording, Power Dialers, and even Click-to-call.
• Lacks essential call distribution tools and self-service options like auto attendants, Call Queuing, and ring groups.
• Users can purchase local and toll-free numbers in the US.

Pricing

Starting at $14/user per month.

Free trial

Yes, 7 days.

#5 8×8

8×8 is an evergreen telephony solution with a strong focus on integrations and analytics. The provider is well-suited for enterprises, but lower-tier subscriptions also work for smaller organizations. There are several benefits 8×8 can offer its subscribers.

Key features

• Call Center Management.
• IVR.
• Contact Management.
• Analytics & Reporting.
• Call Monitoring.

Key integrations

• 8×8 offers 60 integrations, including Salesforce, Hubspot CRM, Slack, and Pipedrive.

Pros

• All data is stored in one place, helping managers organize their teams better and speed up workflow.
• Real-Time Reports.
• Integrates well with popular software like Salesforce, Slack, Microsoft Teams, and more.
• Users can make unlimited calls to over 40 countries.

Cons

• Steep learning curve for those new to PBX and VoIP.
• Lack of comprehensive and feature-rich mobile app experience.
• Finicky desktop application.
• Security concerns and the need for continuous enhancement of security measures.

Pricing

• Not explicit on the website.

Free trial

Yes, 30 days.

#6 Vonage

Vonage is among the best-known virtual phone providers in the world. It has been in the business for over twenty years and has established an enviable reputation as a market leader.

Key features

• Stability and reliability.
• Auto-attendant.
• CRM integrations.
• Voice and video conferencing.
• Call forwarding services.

Key integrations

• Vonage offers many integrations, including Apptivo, Bullhorn, Coronet, and Google Workspace. 

Pros

• Virtual Receptionist Feature, which automatically forwards calls to different departments.

• Call Routing Options. For example, callers can use their name or an extension to dial.
• Even with bandwidth-heavy cloud services like collaboration tools, Vonage’s features maintain call continuity and quality.

Cons

• It charges significantly more than similar virtual phone software providers.
• Vonage pricing also includes many hidden fees, which can be a real downside for small businesses.
•  It may not offer the necessary scalability or flexibility.

Pricing

• Starting at $13.99 per line per month, plus $0.03/minute for outbound calls.

Free trial

Yes, 14 days.

#7 Dialpad

Unless you’re new to the VoIP telephony market, you’ll surely have heard of Dialpad. It’s a reliable, unified telephony solution with simple built-in AI and advanced analytics. A live chat, phone hotline, and knowledge base make it a great deal for customer support teams. 

Key features

• Call Recording.
• Machine Learning.
• Call Analysis.
• Customer Scoring.
• Call Routing.

Key integrations

• Dialpad offers over 25 integrations, such as Salesforce, Google Workspace, Microsoft 365, and Rippling.

Pros

• Voice intelligence and uptime between 99% and 100%. 
• You can call the US and Canada for free and from anywhere in the world. 
• Modern, well-organized UI, plenty of training videos, and a well-built mobile application.

Cons

• While Dialpad does offer a Power dialer, it lacks a Smart dialer.
• Dialpad also lacks a visual flow editor for its Call flow designer.
• You can’t send SMS outside the United States, Canada, the UK, and Australia.
• Limited integration stack.

Pricing

Starting at $15 per month.

Free trial

Yes, 14 days.

#8 Line2

Line2 is a cloud-based phone system that offers call forwarding, auto-attendant, and voicemail transcription features. It caters primarily to small businesses and freelancers, providing them with the tools they need to manage their calls and messages on the go.

Key features

• Call forwarding: Forward calls to any phone number or voicemail.
• Auto-attendant: Provide customers with an automated greeting and menu system.
• Voicemail transcription: Transcribe voicemails to text and send them via email.
• Text messaging: Send and receive text messages from your Line2 number.
• Caller ID: Show your Line2 number as your caller ID when making outgoing calls.

Key integrations

Lacks third-party integrations.

Pros

• Affordable pricing plans.
• Advanced calling features like call forwarding, call waiting, and caller ID.
• Easy-to-use mobile and desktop apps.
• Voicemail transcription, which transcribes voicemails to text and sends them via email.
• Call screening, which lets users screen incoming calls before answering them.

Cons

• Additional fees for analytics.
• Limited features compared to other VoIP solutions.
• Limited third-party app integrations.

Pricing

• Starting at $13.75 per month.

Free trial

Not available.

#9 Mitel MiCloud

Mitel’s VoIP product, MiVoice Business, provides users with a comprehensive calling platform that meets both their sales and customer support needs.

Key features

• Call forwarding to mobile numbers. 
• Video conferencing. 
• Drag-and-drop call flow designer. 

Key integrations

Mitel Micloud integrates with Microsoft Outlook, Salesforce, Google Contacts, Skype for Business, and Microsoft Teams, as well as with CRM systems, marketing automation platforms, and other business software.

Pros

• Mitel’s features enhance user efficiency and productivity, making it ideal for remote or office work.
• Flexible phone system design allows easy scalability without high costs.
• Mitel prioritizes customer experience, ensuring support is readily available for any issue.

Cons

• Reviewers on G2 have complained about connectivity issues with this service. 
• The interface can also be difficult for new users to navigate.

Pricing

• Not explicit on the website.

Free trial

Yes, 7 days.

#10 Freshdesk

Freshdesk is cloud-based customer service software that offers various features for managing customer inquiries and support requests. It includes various customer communication channels, such as email, phone, social media, and live chat.

Key features

• Ticket management: Allows support agents to track, manage, and resolve customer issues effectively.
• Multi-channel support: Provides customer support via email, phone, chat, social media, and more.
• Self-service portal: Offers a knowledge base feature to enable customers to find answers to their questions.
• Automation: Provides automation tools to reduce repetitive tasks and improve agent productivity.
• Reporting: Provides detailed reports and analytics to help businesses understand their support performance and make data-driven decisions.

Key integrations

• Freshdesk offers more than 500 integrations with various business applications, including popular CRM systems, marketing automation platforms, social media channels, e-commerce platforms, productivity tools, and more. 

Pros

• User-friendly interface and intuitive ticket management system for efficient customer service handling.
• Advanced reporting and analytics tools to track and analyze customer service metrics.
• Customizable workflows and automation capabilities to streamline customer service operations.
• Integration with various popular business applications, such as Slack and Salesforce.

Cons

• Limited automation features.
• Limited reporting and analytics.
• The premium packages can be expensive per agent.

Pricing

• Starting at $15/month.

Free trial

Yes, 21 days.

#11 Ooma

Ooma is an ideal solution for smaller companies with up to 500 employees or a home phone service. It is mostly used for call logging, alerts, and escalations. 

Key features

• Voicemail-to-email forwarding.
• Caller ID or video conferencing.
• Desktop and mobile apps for Android and iPhone.

Key integrations

• Ooma offers over 50 integrations such as Smith.ai, Salesforce, and Microsoft 365.

Pros 

• Simple set-up.
• Feature-rich mobile app that is compatible with both iPhones and Android devices.
• Ooma’s Virtual Receptionist directs calls with personalized greetings and menu options.

Cons

• Limited basic features: Users may need to upgrade to a higher tier to access features like Text Messaging, video conferencing, call recording, and voicemail transcription.
• It does not offer as many integrations as its competitors.
• It lacks reporting and analytics capabilities.

Pricing

• Starting at $19,95/user per month.

Free trial

Yes, 60 days.

#12 Microsoft Teams Phone

Microsoft Teams Phone is a cloud-based calling solution that integrates with the popular Microsoft Teams collaboration platform. It offers a range of calling and meeting features, as well as the ability to make and receive calls from any device.

Key features

• Call recording and voicemail transcription for easy retrieval and review of important information.
• Call routing and auto-attendant functionality for efficient call management and handling.
• Emergency calling features for added safety and security.
• Integration with popular business applications, such as Salesforce and ServiceNow.

Key integrations

• Microsoft Teams offers more than 700 integrations with various business applications, including popular CRM systems, project management tools, customer support software, social media channels, e-commerce platforms, productivity tools, and more.

Pros

• Integration with the Microsoft Teams platform for seamless communication and collaboration.
• Advanced AI capabilities, such as transcription and translation, for more efficient communication.
• High-quality audio and video calls with a range of features, such as background blur and live captions.
• Compatibility with a wide range of devices, including desk phones, mobile phones, and computers.

Cons

• Microsoft Teams Phone is primarily designed for use with the Microsoft Teams platform, which may not be the best fit for businesses that rely on other communication and collaboration tools. 
• Some users have reported issues with call quality and reliability.

Pricing

• Starts at $8/user per month.

Free trial

Yes, 1 year.

#13 CallHippo

CallHippo is a cloud-based phone system that enables businesses to manage their sales and customer support operations with ease. The software offers features such as call analytics, call recording, auto-dialing, and more.

Key features

• Call Analytics: Provides insights into call volume, duration, and more.
• Call Recording: Records and stores all calls for future reference.
• Auto-dialing: Automatically dials numbers for sales and support operations.
• Power Dialer: Maximizes sales teams’ productivity by streamlining outbound calls.
• IVR System: Offers a menu of options for customers to direct their calls.

Key integrations

• CallHippo offers integrations with more than 50 business applications, including Salesforce, HubSpot, Pipedrive, Zoho, Freshdesk, Zendesk, Slack, and more.

Pros 

• Integrations with various third-party tools.
• 24/7 customer support.
• Mobile application for on-the-go business management.
• Scalable solutions to grow with the business.

Cons

• CallHippo’s pricing structure can be confusing, and its plans limit the number of concurrent calls per user. 
• Some users have reported that the software’s mobile application is slow and crashes frequently.

Pricing

The basic plan is $0/user per month and the starter plan is $18/month.

Free trial

Yes, 10 days.

#14 Goto Connect

GoTo Connect is a frequent go-to choice for scaling businesses. Let’s take a closer look at this VoIP solutions’s offering, examine its strengths and weaknesses, and determine whether it delivers on its promises.

Key features

• Advanced smart dialers designed to boost businesses’ sales capabilities. 
• A comprehensive selection of onboarding and training videos.
• Exceptional mobile app with a full slate of calling capabilities.  

Key integrations

• Goto Connect offers around 70 different integrations such as Salesforce, Smith.ai, Google Workspace Slack, etc.

Pros

• Extensive array of features. 
• Quality of its tools. 
• The system is user-friendly.
• Excellent call quality.

Cons

• Feef
• Lack of integrations. 

• Missing a fair few features that you can expect to find with other providers, including call notes/tags, call masking, business hours, or even caller ID.
• Users have expressed disappointment with the lack of customization options.

Pricing

• Not explicit on the website.

Free trial

Yes, 14 days.

#15 Zoom

When you hear Zoom, you probably connect it with meetings, webinars, and conference calling. No surprise there. Zoom is one of the biggest virtual meeting tools on the market. Yet, it’s not the cheapest one. Let’s look deeper at all the advantages and disadvantages.

Key features

• Unlimited one-on-one and group meetings in all Zoom’s plan.
• Up to 1,000 third-party integrations.
• Useful automation tools like Click to Call.
• User-friendly interface.

Key integrations

• Zoom offers integrations with over 200 business applications, including Salesforce, Microsoft Teams, Slack, Zapier, Dropbox, and more. 

Pros

• Lightweight solution adaptable to any organization size.
• Supports large numbers of callers with clear call quality.
• Offers productivity tools like a digital whiteboard.
• Integrates effortlessly with scheduling solutions like Google Calendar.

Cons

• It is missing advanced dialing capabilities. 
• Business phone features are included just in high-tier plans.
• It doesn’t offer any in person-training.

Pricing

Starts at $13,32/user per month (1-9 users). From 10 users it costs $18,32/user per month.

Free trial

Yes, 30 days.

#16 OpenPhone

OpenPhone helps small to large businesses set up international phone lines to manage both internal and external global calls or messages. You can handle all your call center interactions while working from anywhere in the world.

Key features

• API.
• Automated Attendant.
• Call Center Management.
• Call Logging.
• Call Recording.

Key integrations

Openphone offers at least 7 different integrations such as: Hubspot CRM, Zapier, Gong.io, and Slack.

Pros

• It has an intuitive user interface.
• Strong SMS messaging features.
• Pricing is particularly suitable for startups and small businesses, with no hidden fees.

Cons

• The Standard option only includes calling and messaging to the U.S. and Canada.
• Its features and call-handling capabilities are limited compared to other providers.
• 24/7 support is not advertised on their website.

Pricing

Starting at $15/month.

Free trial

Yes, 7 days.

#17 Aircall

Aircall is an advanced calling solution used by 17,000+ clients. It’s designed to speed up sales processes, boost communication with prospects, and close more deals. You can automatically dial multiple prospects in a back-to-back queue, and surface crucial contact information directly within the phone interface.

Key features 

• Automatic Call Distribution.
• Call Monitoring.
• Call Transfer.
• Call Recording. 
• Call routing.

Key integrations

Aircall offers integrations with over 100 business applications, including Salesforce, HubSpot, Shopify, Zendesk, Slack, and more. 

Pros

• Easy  VoIP setup for small business.
• Integration with other tools.
• ​​ Users have reported positive experiences with Aircall’s customer support.

Cons

• Lacks some essential video calling features.
• Webinar hosting and screen sharing capabilities are severely limited on the platform, which can lead to a fair amount of frustration on the part of users. 

Pricing

• Starting from $30/user per month.

Free trial

Yes, 7 days.

#18 JustCall

Justcall is a cloud phone system that provides businesses with a seamless calling experience. It’s a VoIP solution that offers advanced features and tools to manage customer communications. The company was founded in 2016 and has since grown to serve over 6,000 customers globally.

Key features

• Automatic Call Distribution: Route calls to the right agent or team, based on their skill set and availability.
• Call Recording: Keep a record of all incoming and outgoing calls.
• Call Masking: Protect your agents’ privacy by using Justcall’s masking feature, which replaces their personal phone numbers with a business number.
• International Phone Numbers: Get local phone numbers in over 95 countries worldwide.
• Conference Calls: Easily add up to 50 participants to a call with Justcall’s conference calling feature.

Key integrations

JustCall offers integrations with over 100 business applications, including HubSpot, Pipedrive, Salesforce, Intercom, Zapier, and more. 

Pros

• Integrates with multiple CRM and helpdesk platforms.
• Provides a dedicated mobile app for both iOS and Android devices.
• Offers local phone numbers in over 95 countries.
• Real-time analytics and insights.

Cons

• Limited features and integrations with CRM compared to other competitors.
• Support is only available by chat.

Pricing

Starting from $19/user per month.

Free trial

Yes, 14 days.

#19 Phone.com

Phone.com is another virtual phone service you don’t often hear about. It’s slowly but surely making a name for itself, though, by providing reliable, affordable and easy-to-use communication software to its customers. With Phone.com, businesses can easily maintain a professional image and stay connected with customers and colleagues from anywhere.

Key features

• Voicemail.
• Call forwarding.
• Conference calling.
• Toll-free numbers.
• Local numbers.
• Call routing.

Key integrations

• Phone.com offers over 1000 integrations such as Zapier, Zoho, Allprowebtools, Chrometa, and Comm100.

Pros

• Cost-effective solution.
• Easy account management, allowing quick addition/removal of phone numbers or users.
• Top-notch customer service and support.

Cons

• Limited features.
• Costs can add up if you require premium features.

Pricing

Starts at $27.19/user per month.

Free trial

Does not offer a free trial.

#20 Five9

Five9 is a cloud-based contact center solution that offers a range of features for customer service and sales teams. These include omnichannel support, workforce optimization, reporting and analytics, and more.

Key features

• Omnichannel Support: Enables interaction across all channels.
• Workforce Optimization: Improves agent productivity and engagement.
• Reporting and Analytics: Provides insights to improve performance.
• Integrations: Easily connect with other software.
• All-in-one Solution: Offers an all-in-one cloud contact center solution.

Key integrations

• Five9 offers different integrations such as Salesforce, Netsuite, Grow, Zoho CRM, and Gong.io.

Pros

• Offers an all-in-one cloud contact center solution.
• Omnichannel support for a seamless customer experience.
• Advanced workforce optimization features for improved agent productivity.
• Robust reporting and analytics capabilities.
• Easily integrate with other software.

Cons

• Five9’s pricing can be higher compared to some other solutions. 
• Some users have reported issues with the platform’s call quality.
• No mobile app.

Pricing

Starts at $175/user per month.

Free trial

It does not include a free trial.

#21 Talkdesk

Talkdesk is a cloud-based contact center solution that enables businesses to provide customer support via phone, email, chat, and social media. It offers a range of features such as call routing, IVR, and workforce management, and is used by companies of all sizes.

Key features

• Call routing: Route calls based on skills, language, and more.
• Interactive Voice Response (IVR).
• Workforce management: Schedule and manage agents and their tasks.
• Real-time monitoring: Monitor calls and agents in real time.
• Voice and screen recording.

Key integrations

Talkdesk offers integrations with over 70 business systems, including Salesforce, Zendesk, Shopify, Slack, and more.

Pros

• Easy to set up and use.
• Wide range of features and integrations.
• 24/7 customer support.
• Advanced analytics and reporting tools.
• Voice and screen recording for quality assurance.

Cons

• Some users have reported that the platform can be slow and prone to technical issues. 
• Limited call search functionality is available.
• Limited customization options.

Pricing

Starts at $85/user per month.

Free trial

30-day free trial for its applications.

#22 Ringover

Ringover is a cloud-based phone system offering various features to enhance business communications, including call recording, IVR, and analytics. The software provides multichannel communication options, including voice, chat, and video.

Key features

• Call Recording.
• IVR System.
• Real-Time Monitoring.
• Multichannel Communication.
• Analytics and Reporting.

Key integrations

• CRM: Salesforce, Hubspot, Zoho, Pipedrive, etc.
• Support: Freshdesk, Front, Intercom, Zendesk, etc.
• Productivity: Google Meet, MS 365, Gong, Monday, etc.

Pros

• Easy to set up and use.
• Integrations with various third-party tools.
• 24/7 customer support.
• Mobile application for on-the-go business management.
• Advanced analytics and reporting tools.

Cons

• Slow customer service responses.
• Spotty call quality and reliability.

Pricing

Starts at $21/user per month.

Free trial

Yes, 7 days.

How to Choose the Best VoIP Service for Your Business?

To ensure your small business’s communication needs are met effectively, consider these helpful tips when choosing a VoIP service.

1. Determine Your Business Needs

Start by identifying your business requirements. Identify your business’s specific communication requirements, including call volume, international calling needs, and any special features like conferencing or mobile app support.

2. Compare VoIP Features

Your decision will depend on how well-suited a feature package is for your business. Does the provider offer a range of powerful auto dialers? These would likely be perfect for businesses wanting to boost their sales capabilities.

Look for providers offering features that align with your business needs, such as Power Dialing, Call Flow Designer, and CRM integration capabilities.

Decide which VoIP features you need for everyday communication. Most VoIP solutions offer long lists of features, so prioritize the features that are essential for your business.

3. Consider Scalability and Flexibility

As your business grows, you need a VoIP service that can scale with you. 

Look for a provider that emphasizes scalability and clearly states that you can easily add new lines and features as needed without the need for complicated hardware installations or technician visits.

4. Compare Pricing Plans

Cost is top of mind for many small business leaders—we don’t blame them! VoIP pricing and plans offered by a VoIP service can certainly determine whether or not it is a viable option for your business.

Evaluate each VoIP solution’s pricing structure and consider whether it offers affordable plans that align with your budget. Look for transparent providers who disclose their pricing, including any additional fees or charges. 

5. Consider Customer Support and Reliability

The reliability of a VoIP provider — that is, the quality and stability of its calling is the be-all and end-all factor. Without stable calls, your business will likely get stuck in a rut and stay there.

In addition, you’d do well to consider the quality of the VoIP solution’s customer support. Professional, attentive, 24/7 service is the gold standard, and any business that strays too far away should be regarded with caution.

6. Check for Third-Party Integrations

The ability to integrate your telephony with other systems is one of the best things about VoIP. A good VoIP system can integrate with third-party tools such as HubSpot, Pipedrive, or Zendesk, making your staff more productive and improving the experience for your end-users

How to Choose the Best VoIP Service for Your Business?

To ensure your small business’s communication needs are met effectively, consider these helpful tips when choosing a VoIP service:

1. Determine Your Business Needs

Start by identifying your business requirements. Identify your business’s specific communication requirements, including call volume, international calling needs, and any special features like conferencing or mobile app support.

2. Compare VoIP Features

Your decision will depend on how well-suited a feature package is for your business. Does the provider offer a range of powerful auto dialers? These would likely be perfect for businesses wanting to boost their sales capabilities.

Look for providers offering features that align with your business needs, such as Power Dialing, Call Flow Designer, and CRM integration capabilities.

Decide which VoIP features you need for everyday communication. Most VoIP solutions offer long lists of features, so prioritize the features that are essential for your business.

3. Consider Scalability and Flexibility

As your business grows, you need a VoIP service that can scale with you. 

Look for a provider that emphasizes scalability and clearly states that you can easily add new lines and features as needed without the need for complicated hardware installations or technician visits.

4. Compare Pricing Plans

Cost is top of mind for many small business leaders—we don’t blame them! VoIP pricing and plans offered by a VoIP service can certainly determine whether or not it is a viable option for your business.

Evaluate each VoIP solution’s pricing structure and consider whether it offers affordable plans that align with your budget. Look for transparent providers who disclose their pricing, including any additional fees or charges. 

5. Consider Customer Support and Reliability

The reliability of a VoIP provider — that is, the quality and stability of its calling is the be-all and end-all factor. Without stable calls, your business will likely get stuck in a rut and stay there.

In addition, you’d do well to consider the quality of the VoIP solution’s customer support. Professional, attentive, 24/7 service is the gold standard, and any business that strays too far away should be regarded with caution.

6. Check for Third-Party Integrations

The ability to integrate your telephony with other systems is one of the best things about VoIP. A good VoIP system can integrate with third-party tools such as HubSpot, Pipedrive, or Zendesk, making your staff more productive and improving the experience for your end-users

Conclusion

In summary, selecting the ideal VoIP service for your small business in 2024 is crucial for enhancing communication efficiency and fueling growth in the digital age. 

By understanding your needs and considering factors like features, pricing, and support, you can confidently choose from our list of the best 22 VoIP solutions for small businesses.At the forefront stands CloudTalk, offering 70+ features, 35 + integrations, and international numbers in more than 180 countries—a perfect fit for nearly every small business. Ready to elevate your communication game? Experience CloudTalk with a 14-day free trial – no credit card required, no strings attached.