21 Best VoIP Services for Small Businesses in 2024
By Quinn Malloy
| 28. March 2023 |
VoiP - Phone system
By Q. Malloy Quinn Malloy
| 28 Mar 2023 |
VoiP - Phone system
    By Q. Malloy Quinn Malloy
    | 28 Mar 2023
    VoiP - Phone system

    21 Best VoIP Services for Small Businesses in 2024

    Illustration VoIP platforms

    Small businesses rely on their communications system more than maybe any other type of business. Why? Because in those early days, it only takes a handful of dropped call-inspired poor reviews to send a business to the ash heap of history.

    A dependable VoIP service with high-quality, stable calling — and a few bells and whistles for good measure — can make all the difference for your business. But how should you go about picking the perfect one for you? Read on to find out.

    YouTube video

    How to Choose the Best VoIP Service for Your Business

    There are many factors you ought to consider when choosing a VoIP service for your small business.

    Top of mind for many small business leaders is cost — we don’t blame them! The pricing and plans offered by a VoIP service can certainly determine whether or not it is a viable option for your business.

    Then there are the features a given VoIP provider offers. Here your decision will depend on how well-suited a feature package is for your business specifically. Does the provider offer a range of powerful auto dialers? It’d likely be perfect for businesses wanting to boost their sales capabilities.

    The reliability of a VoIP provider — that is, the quality and stability of its calling — is kind of the be-all and end-all factor. Without stable calls, your business will more than likely get stuck in a rut and stay there.

    Finally, you’d do well to consider the quality of the VoIP provider’s customer support. Professional, attentive 24/7 service is the gold standard, and any business that strays too far away from it should be regarded with caution.

    21 Best VoIP Services for Small Businesses in 2024

    #1 CloudTalk

    CloudTalk is a cloud-based call center and business phone system built to maximize your customer support efforts across all channels. All you need to do is choose a number for one of the 160+ supported countries, and you can instantly start optimizing your workflows with advanced features, including IVR, click-to-call, power dialers, and more! 

    NOTE

    Best Fit For: CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it’s used in sales for outbound calls and in customer service for inbound calls.

    Rating:

    4,4 / 5

    258 reviews

    4,3 / 5

    626 reviews

    Key features:

    • High-quality calls with guaranteed latency and minimal jitter
    • Smooth workflow with our Intelligent call-routing tools
    • Callback feature that redials the number until connected with the agent
    • Redirecting calls during busy hours or when outside the office
    • The call masking feature keeps your personal number private

    Key integrations:

    • 35+ other powerful integrations for helpdesk, e-commerce, and CRM systems, including HubSpot and Zendesk. CloudTalk has an integration with Zapier that allows you to connect thousands of apps.

    Mobile app:

    • Android 
    • iOS

    Pros:

    • Very easy to implement, affordable pricing plans, phone numbers from over 160 countries.

    Cons:

    • According to some users, CloudTalk Analytics needed a refresh; something that would afford our users deeper insights into the data that drives their business forward. 
    • We answered the call and recently launched Analytics 2.0, a powerful new data-visualization framework that gives users in-depth reports on the day-to-day operations of their call center. Identify problem areas and apply data-driven solutions faster than you ever thought possible. 

    Pricing:

    • From $15 for the starter plan to $35 a month for the Expert plan, paid annually.

    Free trial:

    Yes, 14 days

    #2 RingCentral

    When you think about VoIP telephony solutions, Ringcentral is probably among the first ones that comes to your mind. It’s no wonder, the company has been on the market for over 20 years and has built quite a reputation for itself.

    NOTE

    Best Fit For: RingCentral MVP is a flexible cloud-based solution which is ideal for businesses of all sizes.

    Rating:

    4,2 / 5

    1,081 reviews

    3,9 / 5

    656 reviews

    Key features:

    • SIP Trunking
    • IVR
    • Call Recording
    • Call Routing
    • Contact Management

    Key integrations:

    • More than 200 CRM for improving customer support, automation, and productivity

    Mobile app:

    • Android 
    • iOS

    Pros:

    • RingCentral has a great variety of features, and offers HD quality voice and video.
    • The provider is a good fit for enterprises, since it offers an omnichannel experience and lead qualification tools, as well as management, collaboration and performance features – all in a single software.

    Cons:

    • Despite all the positives, RingCentral does lack quite a few essential tools that modern businesses require. 
    • features like native sentiment analytics, Speech-to-Text transcription, smart dialers or Skill-based routing are only included in Contact Centre Solution. 
    • The same goes for some agent management features, like monitoring.
    • The Call recording tool and Toll-free numbers are only available as add-ons, for an additional cost. 
    • Furthermore, RingCentral’s implementation can take as much as 90 days and involves an implementation fee. 
    • RingCentral UI is also not always the friendliest to work with. 

    Pricing:

    • Starts at $32.99/month, and $19.99/month with annual subscription

    Free trial:

    Yes, 21 days

    #3 Nextiva

    Nextiva is a big player in the VoIP market, providing services to more than 15,000 customers. Nextiva is widely regarded as user-friendly — users can start calling within minutes thanks to a simple and intuitive setup process. Furthermore, the system is hosted by Nextiva, which makes maintenance of the software Nextiva’s responsibility.

    NOTE

    Best Fit For: Businesses who need a robust, secure and reliable enterprise phone system that works across every device and comes with advanced features like video conferencing, mobile app, call recording, and more.

    Rating:

    4,1 / 5

    213 reviews

    4,4 / 5

    1,957 reviews

    Key features:

    • Unlimited Calling
    • Video Conference Recordings
    • Mobile & Desktop Apps
    • Workflow Optimization
    • Omnichannel Communications

    Key integrations:

    • They offer 25+ integrations such as Google Workspace, Microsoft Teams, Hubspot, Rippling etc..

    Mobile app:

    • Android 
    • iOS

    Pros:

    • Nextiva offers various advanced features, including conference calling, voicemail transcription, multi-level attendant, and much more. The provider also integrates with solutions like Zendesk, ConnectWise or MS Teams.
    • Nextiva’s HIPAA-compliant virtual faxing makes it a great solution for healthcare workers. Medical employees can share information without having to worry about data breach. 
    • Furthermore, 24/7 support means agents are always on hand to assist you. 

    Cons:

    • Although Nextiva is a well-known VoIP solution, there are some issues you should know about when considering this provider:
    • Integrations: Nextiva is missing certain integrations, like Slack or Zapier. With Zapier, users are able to connect your VoIP telephony system with thousands of non-native systems. 
    • Prices: Many consider Nextiva’s prices high, especially for small businesses.

    Pricing:

    • Starts at $18.95 monthly when billing annuall (you can save up to 27 percent).  

    Free trial:

    Yes, 7 days

    #4 Grasshopper

    Grasshopper is often the go-to VoIP solution for smaller businesses looking for call center software to streamline their operations all around the world. But is their business model really so SMB-friendly? Let’s see.

    NOTE

    Best Fit For: Grasshopper is best for SMBs who value their customers’ happiness above all else. 

    Rating:

    4,4 / 5

    336 reviews

    4,1 / 5

    138 reviews

    Key features:

    • Voicemail transcription
    • Custom greetings
    • Simultaneous call handling 

    Key integrations:

    • Grasshopper offers 9 different integrations such as: Zapier, LiveChat, Google Voice, Smith.ai, Kunversion+, SkyCiv Structural 3D, Bitium, Firepoint and Ingrid Cloud.

    Mobile app:

    • Android 
    • iOS

    Pros:

    • Set up is simple and takes just a few clicks — no IT degree required. 
    • The Solo pricing tier is very affordable, even for companies that are just starting out. Furthermore, there are no limits on extensions after you reach the Small Business tier of service. 
    • There is no need to purchase pricey new equipment. You can run your business from your personal smartphone while keeping it separate from the rest of your life.

    Cons:

    • Lacks several core VoIP features users may expect, including: call recording, power dialers, and even click-to-call.
    • Furthermore, a fair few users complain that the app could benefit from some deeper reporting features.

    Pricing:

    • Starting at $26 per month if billed annually up to $29 monthly.

    Free trial:

    Yes, 7 days

    #5 8×8

    8×8 is an evergreen telephony solution with a strong focus on integrations and analytics. The provider is well-suited for enterprises, but lower-tier subscriptions also work for smaller organizations. There are a number of benefits 8×8 can offer its subscribers.

    NOTE

    Best Fit For: Flexible for Any Business

    Rating:

    4,0 / 5

    251 reviews

    4,1 / 5

    49 reviews

    Key features:

    • Call Center Management
    • IVR
    • Contact Management
    • Analytics & Reporting
    • Call Monitoring

    Key integrations:

    • 8×8 offers 60 different integrations such as Salesforce, Hubspot CRM, Slack and Pipedrive.

    Mobile app:

    • Android 
    • iOS
    • Amazon appstore

    Pros:

    • First of all, the provider has done a great job building an Analytics system that can effectively track large-scale business processes. 8×8’s reporting system centralizes all data in a single place, so managers can make their teams more organized and speed up their workflow. You’ll also get real-time reports.
    • Then, we have the solution’s comprehensive integrations with software like Salesforce, Slack, Microsoft Teams, and many more. Furthermore, 8×8 users get unlimited calling to 40+ countries. 8×8 telephony software comes with smart dialer, click-to-call, and call recording.

    Cons:

    • Users with the basic Express plan can only use unlimited calling in the US and Canada.  
    • Office is required: You need an office in the location where you want to call in order to get a number from there. 
    • Geographical restrictions for SMS: You can only use the SMS feature within the US, and 8×8 does not cover costs for mobile numbers in Brazil.  
    • Integrations: 8×8 doesn’t partner with telco companies, which means that users won’t have native integration with certain solutions — for example, Whatsapp. Non-native integrations must be set up by the tech team.
    • Features: 8×8 is missing some features like call tagging for more efficient calling processes, call masking for protecting your personal information and API for connecting with the tools you love. Automation tools like IVR, skill-based routing or automated callback come only with high-tier plans. You have to pay extra in order to get call recording. 

    Pricing:

    • Starts at $28 monthly which can be $24 if you choose for an annual subscription. 

    Free trial:

    Yes, 30 days

    #6 Vonage

    Vonage is among the best-known virtual phone providers in the world. They’ve been in the business for over 20 years and have established an enviable reputation as a market leader.

    NOTE

    Best Fit For: Vonage is best for companies looking for a well-established provider. 

    Rating:

    4,1 / 5

    283 reviews

    4,3 / 5

    414 reviews

    Key features:

    • Stability and reliability
    • Auto-attendant
    • CRM integrations
    • Voice and video conferencing
    • Call forwarding services

    Key integrations:

    • Vonage offers 24 integrations such as: Apptivo, Bullhorn, Coronet and Google Workspace. 

    Mobile app:

    • Android 
    • iOS

    Pros:

    • The Virtual Receptionist automatic attendant feature allows calls to be forwarded to other departments.
    • Moreover, businesses can provide callers with alternatives for call routing that let them use either their name or an extension to dial. Before having their calls routed to a department, callers can also use the company directory.
    • Even when businesses use cloud services that consume a lot of bandwidth, such collaboration, chat, and video tools, Vonage’s network optimization features ensure call continuity and call quality.

    Cons:

    • Unfortunately for customers, Vonage has capitalized on its reputation by charging much more for its services than other comparable virtual phone software providers. 
    • Vonage pricing also includes many hidden fees that make the service far more expensive than expected. 
    • This can be a real downside for small businesses that need to be more discerning about how and where they expend their resources.

    Pricing:

    • Starting at $14.99 per line per month, plus $0.03/minute for outbound calls.

    Free trial:

    Yes, 14 days

    #7 Dialpad

    Unless you’re new to the VoIP telephony market, you’ll surely have heard of Dialpad. It’s a reliable, unified telephony solution with simple built-in AI, and advanced analytics. A live chat, phone hotline, and knowledge base make it a great deal for customer support teams. 

    NOTE

    Best Fit For: any size sales organization looking to drive rep efficiency and speed up ramp times.

    Rating:

    4,3 / 5

    483 reviews

    4,4 / 5

    1,609 reviews

    Key features:

    • Call Recording
    • Machine Learning
    • Call Analysis
    • Customer Scoring
    • Call Routing

    Key integrations:

    • Dialpad offers over 25 integrations such as: Salesforce, Google Workspace, Microsoft 365 and Rippling.

    Mobile app:

    • Android 
    • iOS

    Pros:

    • Dialpad’s main advantages are voice intelligence and uptime between 99% and 100%. You’ll get conference video calls, sentiment analysis, voicemail transcriptions, call tracking metrics, Speech-to-Text for an automatic call recording, and much more. 
    • With Dialpad, you can call to the US and Canada for free and from anywhere in the world. Inbound and outbound calling within your country is also free of charge. The provider has a modern, well-organized UI, plenty of training videos and a well-built mobile application.

    Cons:

    • While Dialpad does offer a Power dialer, it lacks a Smart dialer and a Predictive dialer. The Power dialer feature is limited, as it only works in conjunction with Salesforce. Unlike the CloudTalk app, the Dialpad app only allows users to only dial phone numbers manually. 
    • The Preferred agent feature only works through API. 
    • Dialpad also lacks a visual flow editor for its Call flow designer. Furthermore, you can’t send SMS messages outside of the US and Canada, although this feature will soon become available to those in the UK.
    • The provider offers a pretty limited integration stack, and Voicemail drop comes only with Dialpad Sell.

    Pricing:

    • Starting at $15per month with an annual subscription and at $23/month. 

    Free trial:

    Yes, 14 days

    #8 Line2

    Line2 is a cloud-based phone system that offers features such as call forwarding, auto-attendant, and voicemail transcription. It caters primarily to small businesses and freelancers, providing them with the tools they need to manage their calls and messages on the go.

    NOTE

    Best Fit For: Line2 is best suited for small businesses and freelancers who want a simple and affordable phone system. It’s especially useful for businesses that rely on mobile phones to communicate with customers.

    Rating:

    3,6 / 5

    34 reviews

    2,8 / 5

    13 reviews

    Key features:

    • Call forwarding: Forward calls to any phone number or voicemail.
    • Auto-attendant: Provide customers with an automated greeting and menu system.
    • Voicemail transcription: Transcribe voicemails to text and send them via email.
    • Text messaging: Send and receive text messages from your Line2 number.
    • Caller ID: Show your Line2 number as your caller ID when making outgoing calls.

    Key integrations:

    • Lacks third party integrations

    Mobile app:

    • Android 
    • iOS

    Pros:

    • Affordable pricing plans.
    • Advanced calling features like call forwarding, call waiting, and caller ID.
    • Easy-to-use mobile and desktop apps.
    • Voicemail transcription, which transcribes voicemails to text and sends them via email.
    • Call screening, which lets users screen incoming calls before answering them.

    Cons:

    • Line2 doesn’t offer advanced features like call tagging, call monitoring, and real-time analytics. Additionally, it doesn’t integrate with popular business software like Salesforce and HubSpot, limiting its appeal to some users.

    Pricing:

    • Starting at $13,75 per month with an annual subscription and $15,99 when billed  monthly.

    Free trial:

    Not available

    #9 Mitel MiCloud

    Mitel’s VoIP product, MiVoice Business, provides users with a comprehensive calling platform capable of meeting both their sales and customer support needs.

    NOTE

    Best Fit For: Micloud connect is a scalable communications platform that helps teams communicate through calling, group chats, video conferencing, messaging, collaboration tools and more. 

    Rating:

    4,2 / 5

    259 reviews

    3,8 / 5

    228 reviews

    Key features:

    • Call forwarding to mobile numbers 
    • Video conferencing 
    • Drag-and-drop call flow designer 

    Key integrations:

    • Mitel Micloud offers integrations with a variety of popular business applications such as: Microsoft Outlook, Salesforce, Google Contacts, Skype for Business and Microsoft teams In addition, Mitel Micloud also offers integration with a range of CRM (customer relationship management) systems, marketing automation platforms, and other software applications commonly used in business settings.

    Mobile app:

    • Android 
    • iOS

    Pros:

    • Mite’ls list of features offers a number of benefits to users, improving their efficiency and productivity, regardless of whether they work from the comfort of their home or the office.
    • The phone system was designed with flexibility in mind, making it easy to scale with your business, without breaking the bank.
    • What’s more, Mitel pays close attention to their customer experience, so you’ll always have someone to talk to, should anything ever go wrong. 

    Cons:

    • Reviewers on G2 have complained about connectivity issues with this service. The interface can also be difficult to navigate for new users, according to some. 

    Pricing:

    • MiCloud Connect offers tailored pricing to meet your needs. Contact Mitel Networks to get a quote.

    Free trial:

    Yes, 7 days

    #10 Freshdesk

    Freshdesk is a cloud-based customer service software that offers a range of features for managing customer inquiries and support requests. It includes a variety of channels for customer communication, such as email, phone, social media, and live chat.

    NOTE

    Best Fit For: Freshdesk is a great fit for businesses of all sizes that require an easy-to-use helpdesk solution. It’s particularly well-suited for small to medium-sized businesses that are looking for a cost-effective solution with a robust feature set.

    Rating:

    4,5 / 5

    2,957 reviews

    4,4 / 5

    2,706 reviews

    Key features:

    • Ticket management: Allows support agents to track, manage and resolve customer issues effectively.
    • Multi-channel support: Provides customer support via email, phone, chat, social media, and more.
    • Self-service portal: Offers a knowledge base feature to enable customers to find answers to their questions.
    • Automation: Provides automation tools to reduce repetitive tasks and improve agent productivity.
    • Reporting: Provides detailed reports and analytics to help businesses understand their support performance and make data-driven decisions.

    Key integrations:

    • Freshdesk offers more than 500 integrations with a variety of business applications, including popular CRM systems, marketing automation platforms, social media channels, e-commerce platforms, productivity tools, and more. 

    Mobile app:

    • Android 
    • iOS

    Pros:

    • User-friendly interface and intuitive ticket management system for efficient customer service handling
    • Advanced reporting and analytics tools to track and analyze customer service metrics
    • Customizable workflows and automation capabilities to streamline customer service operations
    • Integration with a range of popular business applications, such as Slack and Salesforce

    Cons:

    • While Freshdesk is a comprehensive helpdesk solution, it lacks some features that businesses may require. For example, Freshdesk does not offer an agent interface or an auto-dialer.

    Pricing:

    • Starting at $15 if paid annually, up to $18 for a monthly subscription

    Free trial:

    Yes, 21 days

    #11 Ooma

    NOTE

    Ooma is an ideal solution for smaller companies with up to 500 employees or a home phone service. It is mostly used for call logging, alerts, and escalations. 

    Rating:

    4,5 / 5

    156 reviews

    4,6 / 5

    85 reviews

    Key features:

    • voicemail-to-email forwarding
    • caller ID or video conferencing
    • desktop and mobile apps for Android and iPhone

    Key integrations:

    • Ooma offers over 50 integrations such as: Smith.ai, Salesforce and Microsoft 365. 

    Mobile app:

    • Android 
    • iOS

    Pros:

    • Simple set-up: you can install the phone system without any technical expertise, and it comes pre-configured.
    • Feature-rich mobile app that is compatible with both iPhones and Android devices.
    • Ooma’s Virtual Receptionist is a great option for managing calls for your company. You can program a personalized welcome, direct callers to various extensions, or offer a menu of choices that can direct callers to the appropriate party.

    Cons:

    • Although the set-up is very simple, and you can seek assistance from guides or customer support, there is no in-person training involved. 
    • Ooma also doesn’t offer predictive dialers and telemarketing management these features speed up your workflow and make your sales efforts much smoother. Ooma lacks reporting and analytics capabilities.

    Pricing:

    • Starting at $19,95 USD which is $24,95 CAD

    Free trial:

    Yes, 60 days

    #12 Microsoft Teams Phone

    Microsoft Teams Phone is a cloud-based calling solution that integrates with the popular Microsoft Teams collaboration platform. It offers a range of calling and meeting features, as well as the ability to make and receive calls from any device.

    NOTE

    Best Fit For: Microsoft Teams Phone is best suited for businesses that already use or are considering using the Microsoft Teams platform for their communication and collaboration needs. Companies that value advanced AI capabilities and integration with other business applications may find Microsoft Teams Phone to be a good fit.

    Rating:

    4,5 / 5

    9,079 reviews

    4,3 / 5

    13,545 reviews

    Key features:

    • Call recording and voicemail transcription for easy retrieval and review of important information
    • Call routing and auto-attendant functionality for efficient call management and handling
    • Emergency calling features for added safety and security
    • Integration with popular business applications, such as Salesforce and ServiceNow

    Key integrations:

    • Microsoft Teams offers more than 700 integrations with a variety of business applications, including popular CRM systems, project management tools, customer support software, social media channels, e-commerce platforms, productivity tools, and more.

    Mobile app:

    • Android 
    • iOS

    Pros:

    • Integration with the Microsoft Teams platform for seamless communication and collaboration
    • Advanced AI capabilities, such as transcription and translation, for more efficient communication
    • High-quality audio and video calls with a range of features, such as background blur and live captions
    • Compatibility with a wide range of devices, including desk phones, mobile phones, and computers

    Cons:

    • Microsoft Teams Phone is primarily designed for use with the Microsoft Teams platform, which may not be the best fit for businesses that rely on other communication and collaboration tools. Additionally, some users have reported issues with call quality and reliability.

    Pricing:

    • Starts at $8.00 a month which is possible with an annual subscription that will renew automatically.

    Free trial:

    Yes, 1 year

    #13 CallHippo

    CallHippo is a cloud-based phone system that enables businesses to manage their sales and customer support operations with ease. The software offers features such as call analytics, call recording, auto-dialing, and more.

    NOTE

    Best Fit For: CallHippo is best suited for small and medium-sized businesses that need a cost-effective phone system to manage their sales and customer support operations. 

    Rating:

    4,3 / 5

    427 reviews

    4,3 / 5

    244 reviews

    Key features:

    • Call Analytics: Provides insights into call volume, duration, and more.
    • Call Recording: Records and stores all calls for future reference.
    • Auto-dialing: Automatically dials numbers for sales and support operations.
    • Power Dialer: Maximizes sales teams’ productivity by streamlining outbound calls.
    • IVR System: Offers a menu of options for customers to direct their calls.

    Key integrations:

    • CallHippo offers integrations with more than 50 business applications, including Salesforce, HubSpot, Pipedrive, Zoho, Freshdesk, Zendesk, Slack, and more. 

    Mobile app:

    • Android 
    • iOS

    Pros:

    • Integrations with various third-party tools.
    • 24/7 customer support.
    • Mobile application for on-the-go business management.
    • Scalable solutions to grow with the business.

    Cons:

    • CallHippo’s pricing structure can be confusing, and its plans limit the number of concurrent calls per user. Additionally, some users have reported that the software’s mobile application is slow and crashes frequently.

    Pricing:

    • The bronze package starts at $14 a month up to the platinum package that costs $35 a month

    Free trial:

    Yes, 10 days

    #14 Goto Connect

    GoTo Connect is a frequent go-to choice for scaling businesses. Let’s take a closer look at this VoIP provider’s offering, examine its strengths and weaknesses, and determine whether it delivers on its promises.

    NOTE

    Best Fit For: Scaling businesses that want an efficient path to the top of their industry 

    Rating:

    4,5 / 5

    646 reviews

    4,4 / 5

    1,132 reviews

    Key features:

    • Advanced smart dialers designed to boost businesses’ sales capabilities 
    • Comprehensive selection of onboarding and training videos 
    • Exceptional mobile app with a full slate of calling capabilities  

    Key integrations:

    • Goto connect offers around 70 differentintegrations such as Salesforce, Smith.ai, Google workspace and Slack etc.

    Mobile app:

    • Android 
    • iOS

    Pros:

    • Compared to other business phone systems, GoTo Connect stands out with its extensive array of features. However, what sets it apart is not just the quantity of features it offers, but also the quality of its tools. 
    • The system is user-friendly, and users can easily familiarize themselves with its functions. 
    • Additionally, it offers excellent call quality, and even the Standard plan allows for unlimited calls to 52 countries.

    Cons:

    • One of the first downsides users will notice when using GoTo Connect is the solution’s lack of integrations
    • Missing a fair few features that you can expect to find with other providers, including call notes/tags, call masking, business hours, or even caller ID.

    Pricing:

    • Starting at $27.00 a month for a basic subscription up to $43.00 a month for a premium subscription.

    Free trial:

    Yes, 30 days

    #15 Zoom

    When you hear Zoom, you probably connect it with meetings, webinars, and conference calling. No surprise there. Zoom is one of the biggest virtual meeting tools on the market. Yet, it’s not the cheapest one. Let’s look deeper at all advantages and disadvantages.

    NOTE

    Best Fit For: Zoom is best for businesses that place a premium on video-conferencing capabilities. 

    Rating:

    4,6 / 5

    13,491 reviews

    4,5 / 5

    52,712 reviews

    Key features:

    • Unlimited one-on-one and group meetings in all Zoom’s plan
    • Up to 1,000 third-party integrations.
    • Useful automation tools like Click to Call
    • User-friendly interface

    Key integrations:

    • Zoom offers integrations with over 200 business applications, including Salesforce, Microsoft Teams, Slack, Zapier, Dropbox, and more. 

    Mobile app:

    • Android 
    • iOS

    Pros:

    • Zoom is a lightweight solution that can perfectly into the processes of any organization, regardless of size. 
    • Some of its biggest advantages stem from the large number of callers it can support with clear call quality, as well as the productivity tools available (i.e., digital whiteboard).
    • It’s easy to use, and works well with scheduling solutions like Google Calendar. 

    Cons:

    • Zoom is missing advanced dialing capabilities. While the platform offers many integrations, it lacks some of the most popular ones, like HubSpot CRM and Freshsales. Business phone features are included just in high-tier plans.
    • Also, some features, for example, audio conferencing or real-time analytics, are only available as add-ons.
    • What’s more, Zoom doesn’t offer any in person-training.

    Pricing:

    • Starts at the pro subscription for small teams at $14,99 a month up to subscriptions for large enterprises which starts at $19,99 a month and they also offer the basic subscription which is free of charge.

    Free trial:

    Yes, 30 days

    #16 OpenPhone

    OpenPhone helps small to large businesses set up international phone lines to manage both internal and external global calls or messages. You can handle all your call center interactions while working from anywhere in the world.

    NOTE

    Best Fit For: OpenPhone is the all-in-one phone system for teams. It brings your business calls, texts, and contacts into one delightful app that works anywhere.

    Rating:

    4,3 / 5

    48 reviews

    4,8 / 5

    1,317 reviews

    Key features:

    • API
    • Automated Attendant
    • Call Center Management
    • Call Logging
    • Call Recording

    Key integrations:

    • Openphone offers at least 7 different integrations such as: Hubspot CRM, Zapier, Gong.io and slack.

    Mobile app:

    • Android 
    • iOS

    Pros:

    • OpenPhone has an intuitive user interface with applications that work on any platform. features like:
      • call recording,
      • customizable IVR,
      • and extensions make OpenPhone a great solution for customer support teams

    Cons:

    • OpenPhone lacks many features essential for sales teams, such as auto dialers, click-to-call, and open API support that can help users expand the range of available integrations.
    • Customers often complain about the low number of apps with which the software connects.
    • Additionally, the Standard option only includes calling and messaging to the U.S. and Canada.

    Pricing:

    • Starting at $10 a month for an annual subscription and at $13 for a monthly subscription.

    Free trial:

    Yes, 7 days

    #17 Aircall

    Aircall is an advanced calling solution used by 15,000+ clients. It’s designed to speed up sales processes, boost communication with prospects, and close more deals. You can automatically dial multiple prospects in a back-to-back queue, and surface crucial contact information directly within the phone interface. 

    NOTE

    Best Fit For: Aircall is a calling software primarily targeted at small businesses using the phone to conduct sales and support business on a daily basis, but certainly not all of them. Think about how frequently your team uses smart dialers. If they’re a core part of your day-to-day work, you might consider looking elsewhere. 

    Rating:

    4,3 / 5

    347 reviews

    4,2 / 5

    744 reviews

    Key features:

    • Automatic Call Distribution
    • Call Monitoring
    • Call Transfer
    • Call Recording 
    • Call routing

    Key integrations:

    • Aircall offers integrations with over 100 business applications, including Salesforce, HubSpot, Shopify, Zendesk, Slack, and more. 

    Mobile app:

    • Android 
    • iOS

    Pros:

    • Aircall excels when it comes to automations.
    • The provider also features a great many useful integrations, including Intercom, Pipedrive, and Zapier.
    • Furthermore, it offers Advanced automation tools, user friendly apps, and has reliable customer support.

    Cons:

    • Aircall lacks some essential video calling features.
    • Webinar hosting and screen sharing capabilities are severely limited on the platform, which can lead to a fair amount of frustration on the part of users. 

    Pricing:

    • $30/user/month (billed annually) or $40/user/month (billed monthly)

    Free trial:

    Yes, 7 days

    #18 JustCall

    Justcall is a cloud phone system that provides businesses with a seamless calling experience. It’s a VoIP solution that offers advanced features and tools to manage customer communications. The company was founded in 2016 and has since grown to serve over 6,000 customers globally.

    NOTE

    Best Fit For: Justcall is best suited for small and medium-sized businesses that need a reliable phone system with advanced features. Its integrations with popular CRM and helpdesk platforms make it a great choice for sales and customer service teams.

    Rating:

    4,1 / 5

    112 reviews

    4,3 / 5

    304 reviews

    Key features:

    • Automatic Call Distribution: Route calls to the right agent or team, based on their skill set and availability.
    • Call Recording: Keep a record of all incoming and outgoing calls.
    • Call Masking: Protect your agents’ privacy by using Justcall’s masking feature, which replaces their personal phone numbers with a business number.
    • International Phone Numbers: Get local phone numbers in over 95 countries worldwide.
    • Conference Calls: Easily add up to 50 participants to a call with Justcall’s conference calling feature.

    Key integrations:

    • JustCall offers integrations with over 50 business applications, including HubSpot, Pipedrive, Salesforce, Intercom, Zapier, and more. 

    Mobile app:

    • Android 
    • iOS

    Pros:

    • Integrates with multiple CRM and helpdesk platforms, including HubSpot, Zendesk, and Freshdesk.
    • Provides a dedicated mobile app for both iOS and Android devices.
    • Offers local phone numbers in over 95 countries and enables you to make calls from anywhere in the world.
    • Allows you to track your team’s performance with real-time analytics and insights.

    Cons:

    • Justcall doesn’t offer some of the more advanced features, such as:
      • Auto-attendant,
      • call tagging
      • or skill-based routing.
    • Additionally, while it does offer some integrations with popular CRM platforms, it doesn’t offer as many as some other competitors.

    Pricing:

    • Standard- $30/user per month, billed monthly and $24/user, billed annually.

    Free trial:

    Yes, 14 days

    #19 Phone.com

    Phone.com is another virtual phone service you don’t often hear about. It’s slowly but surely making a name for itself, though, by providing reliable, affordable and easy-to-use communication software to its customers. With Phone.com, businesses can easily maintain a professional image and stay connected with customers and colleagues from anywhere.

    NOTE

    Best Fit For: Phone.com’s VoIP calling solution is best suited for small businesses that only need basic functionalities. 

    Rating:

    3,8 / 5

    56 reviews

    3,1 / 5

    22 reviews

    Key features:

    • Auto-attendants
    • Voicemail
    • Call forwarding
    • Conference calling
    • Toll-free numbers
    • Local numbers
    • Call routing
    • Unlimited extension dialing
    • Call analytics
    • Call blocking
    • Notification
    • Routing
    • Click-to-call
    • caller ID

    Key integrations:

    • Phone.com offers at least 5 different integrations such as: Zapier, Zoho, Allprowebtools, Chrometa and Comm100

    Mobile app:

    • Android 
    • iOS

    Pros:

    • Phone.com is a cost-effective solution that allows users to save money on phone bills.
    • The provider lets users easily manage their accounts, and quickly add/remove phone numbers or users. 
    • Offers top-notch customer service and support, making it an ideal choice for those looking for a reliable virtual phone service.

    Cons:

    • While Phone.com’s features certainly offer plenty to its customers, there’s a catch.
    • Many of its best features are locked behind a paywall. 
    • The software has a limited number of possible integrations, making it perhaps not the first choice for those looking for a centralized call center solution.

    Pricing:

    • Starts at $11,99 if billed annually up to $14,99 if billed monthly

    Free trial:

    Does not offer free trial

    #20 Five9

    Five9 is a cloud-based contact center solution that offers a range of features for customer service and sales teams. These include omnichannel support, workforce optimization, reporting and analytics, and more.

    NOTE

    Best Fit For: Five9 is suitable for mid-sized and large enterprises that require an all-in-one cloud contact center solution with omnichannel support, advanced workforce optimization features, and robust reporting and analytics capabilities.

    Rating:

    4,2 / 5

    442 reviews

    3,9 / 5

    354 reviews

    Key features:

    • Omnichannel Support: Enables interaction across all channels.
    • Workforce Optimization: Improves agent productivity and engagement.
    • Reporting and Analytics: Provides insights to improve performance.
    • Integrations: Easily connect with other software.
    • All-in-one Solution: Offers an all-in-one cloud contact center solution.

    Key integrations:

    • Five9 offers 74 different integrations such as: Salesforce, Netsuite, Grow, Zoho CRM and Gong.io.

    Mobile app:

    • No mobile app

    Pros:

    • Offers an all-in-one cloud contact center solution.
    • Omnichannel support for a seamless customer experience.
    • Advanced workforce optimization features for improved agent productivity.
    • Robust reporting and analytics capabilities.
    • Easily integrate with other software.

    Cons:

    • Five9’s pricing can be higher compared to some other contact center solutions in the market, which may make it less attractive to some businesses.
    • Some users have reported issues with the platform’s call quality.

    Pricing:

    • Starts at $149 monthly for the core package up to $229 monthly for the ultimate package.

    Free trial:

    No free trial

    #21 Talkdesk

    Talkdesk is a cloud-based contact center solution that enables businesses to provide customer support via phone, email, chat, and social media. It offers a range of features such as call routing, IVR, and workforce management, and is used by companies of all sizes.

    NOTE

    Best Fit For: Talkdesk is a good choice for businesses of all sizes that need a flexible and scalable contact center solution. It’s especially useful for businesses that want a wide range of integrations and analytics tools.

    Rating:

    4,5 / 5

    710 reviews

    4,4 / 5

    2,121 reviews

    Key features:

    • Call routing: Route calls based on skills, language, and more.
    • Interactive Voice Response (IVR): Provide customers with a menu of options.
    • Workforce management: Schedule and manage agents and their tasks.
    • Real-time monitoring: Monitor calls and agents in real time.
    • Voice and screen recording: Record calls and screens for quality assurance.

    Key integrations:

    • Talkdesk offers integrations with over 60 business applications, including Salesforce, Zendesk, Shopify, Slack, and more.

    Mobile app:

    • Android
    • iOS

    Pros:

    • Easy to set up and use.
    • Wide range of features and integrations.
    • 24/7 customer support.
    • Advanced analytics and reporting tools.
    • Voice and screen recording for quality assurance.

    Cons:

    • Talkdesk doesn’t offer conference calling or auto-attendants, which may be a disadvantage for sales teams.
    • Some users have reported that the platform can be slow and prone to technical issues. There’s also no free trial available. 

    Pricing:

    • Starts at $75 a month for the essential package up to $125 a month for the elite package

    Free trial:

    No free trial

    #22 Ringover

    Ringover is a cloud-based phone system offering various features to enhance business communications, including call recording, IVR, and analytics. The software provides multichannel communication options, including voice, chat, and video.

    NOTE

    Best Fit For: Ringover is a good choice for businesses of all sizes that require a multichannel communication solution with advanced analytics and reporting tools.

    Rating:

    4,6 / 5

    367 reviews

    4,5 / 5

    69 reviews

    Key features:

    • Call Recording: Records and stores all calls for future reference.
    • IVR System: Offers a menu of options for customers to direct their calls.
    • Real-Time Monitoring: Allows managers to monitor calls and agents in real-time.
    • Multichannel Communication: Offers voice, chat, and video options for communication.
    • Analytics and Reporting: Provides data-driven insights into call volume and agent performance.

    Key integrations:

    • CRM: Salesforce, Hubspot, Zoho, Pipedrive, etc.
    • Support: Freshdesk, Front, Intercom, Zendesk, etc.
    • Productivity: Google Meet, MS 365, Gong, Monday, etc.

    Mobile app:

    • Android
    • iOS

    Pros:

    • Easy to set up and use.
    • Integrations with various third-party tools.
    • 24/7 customer support.
    • Mobile application for on-the-go business management.
    • Advanced analytics and reporting tools.

    Cons:

    • Expensive for SMBs.
    • Slow customer service responses.
    • Spotty call quality and reliability.

    Pricing:

    • Smart Plan: $19 per user/month.
    • Power Plan: $39 per user/month.
    • Enterprise Plan: per request.

    Free trial:

    Yes, 7 days.

    #23 8×8

    8×8 is an evergreen telephony solution focusing on integrations and analytics. The provider is well-suited for enterprises, but lower-tier subscriptions also work for smaller organizations. There are many benefits 8×8 can offer its subscribers.

    NOTE

    Best Fit For: Flexible for any business.

    Rating:

    4 / 5

    265 reviews

    4 / 5

    182 reviews

    Key features:

    • Call Center Management
    • IVR
    • Contact Management
    • Analytics & Reporting
    • Call Monitoring

    Key integrations:

    • Conversational AI: Cognigy, LogicDialog, Syndeo, EngageHub, etc.
    • CRM: Salesforce, Copper, Freshdesk, HubSpot, etc.
    • Employee Experience: MS Teams, Office 365, Slack, eAgent, etc.

    Mobile app:

    • Android
    • iOS

    Pros:

    • Effective analytics for large-scale processes.
    • Centralized reporting for efficient workflows.
    • Comprehensive integrations for must-have software.
    • Unlimited calling to 40+ countries worldwide.

    Cons:

    • Unlimited calling is only available in the US and Canada.
    • SMS is only available in the US.
    • Local numbers require a regional office.
    • Automation tools are only available in high-tier plans.

    Pricing:

    • Express Plan: $15 per user/month.
    • X2 Plan: $28 per user/month.
    • X4 Plan: $57 per user/month.

    Free trial:

    Yes, 7 days.

    Conclusion

    That’s a wrap! We hope you found our rundown of the 21 Best VoIP providers for Small Business useful. We’d be remiss if we didn’t make a final plug for our own service, CloudTalk. 

    With 70+ features, 40+ integrations and international numbers in more than 160 countries, CloudTalk stands alone as the perfect solution for nearly every small business out there. Want to see our remarkable product in action? Sign up for a 14-day free trial – no credit card required, no strings attached. 

    FAQ

    What is VoIP and how does it work for small businesses?

    VoIP stands for Voice over Internet Protocol, which is a type of technology that allows businesses to make phone calls over the internet instead of traditional phone lines. It works by converting voice signals into digital signals that can be transmitted over the internet. Small businesses can benefit from VoIP services by having access to more features and lower costs than traditional phone systems.

    What are VoIP business services?

    VoIP business services are phone services offered by VoIP providers to meet the communication needs of businesses. These services can include features such as virtual phone numbers, call routing, and call analytics, and are delivered over the internet.

    How do I choose the best VoIP service for my small business?

    When choosing a VoIP service for your small business, consider factors such as the size of your business, the features you need, the quality of the service, and the cost. It’s important to research different providers and compare their offerings before making a decision.

    What are the most important features to look for in a VoIP service for small businesses?

    Some of the most important features to look for in a VoIP service for small businesses include call recording, call forwarding, voicemail, conference calling, and mobile apps. It’s also important to consider the quality of the service and the level of customer support provided.

    Can I use my existing phone system with a VoIP service?

    In some cases, it may be possible to use your existing phone system with a VoIP service. However, this will depend on the specific system and the VoIP service you choose. Some VoIP providers offer adapters or converters that can be used to connect traditional phones to their network.

    What kind of internet connection do I need for VoIP?

    For VoIP to work properly, you will need a reliable and high-speed internet connection. A broadband internet connection with at least 1 Mbps upload and download speeds is recommended for small businesses using VoIP. It’s also important to ensure that your network is properly configured and has sufficient bandwidth to support VoIP traffic.