21 Best VoIP Services for Small Businesses in 2023

Key features:

• High-quality calls with guaranteed latency and minimal jitter
• Smooth workflow with our Intelligent call-routing tools
• Callback feature that redials the number until connected with the agent
• Redirecting calls during busy hours or when outside the office
• The call masking feature keeps your personal number private

Key integrations:

• 35+ other powerful integrations for helpdesk, e-commerce, and CRM systems, including HubSpot and Zendesk. CloudTalk has an integration with Zapier that allows you to connect thousands of apps.

Mobile app:

• Android 
• iOS

Pros:

• Very easy to implement, affordable pricing plans, phone numbers from over 160 countries.

Cons:

• According to some users, CloudTalk Analytics needed a refresh; something that would afford our users deeper insights into the data that drives their business forward. 
• We answered the call and recently launched Analytics 2.0, a powerful new data-visualization framework that gives users in-depth reports on the day-to-day operations of their call center. Identify problem areas and apply data-driven solutions faster than you ever thought possible. 

Pricing:

• From $15 for the starter plan to $35 a month for the Expert plan, paid annually.

Free trial:

Yes, 14 days

Key features:

• SIP Trunking
• IVR
• Call Recording
• Call Routing
• Contact Management

Key integrations:

• More than 200 CRM for improving customer support, automation, and productivity

Mobile app:

• Android 
• iOS

Pros:

• RingCentral has a great variety of features, and offers HD quality voice and video.
• The provider is a good fit for enterprises, since it offers an omnichannel experience and lead qualification tools, as well as management, collaboration and performance features – all in a single software.

Cons:

• Despite all the positives, RingCentral does lack quite a few essential tools that modern businesses require. 
• features like native sentiment analytics, Speech-to-Text transcription, smart dialers or Skill-based routing are only included in Contact Centre Solution. 
• The same goes for some agent management features, like monitoring.
• The Call recording tool and Toll-free numbers are only available as add-ons, for an additional cost. 
• Furthermore, RingCentral’s implementation can take as much as 90 days and involves an implementation fee. 
• RingCentral UI is also not always the friendliest to work with. 

Pricing:

• Starts at $32.99/month, and $19.99/month with annual subscription

Free trial:

Yes, 21 days

Key features:

• Unlimited Calling
• Video Conference Recordings
• Mobile & Desktop Apps
• Workflow Optimization
• Omnichannel Communications

Key integrations:

• They offer 25+ integrations such as Google Workspace, Microsoft Teams, Hubspot, Rippling etc..

Mobile app:

• Android 
• iOS

Pros:

• Nextiva offers various advanced features, including conference calling, voicemail transcription, multi-level attendant, and much more. The provider also integrates with solutions like Zendesk, ConnectWise or MS Teams.
• Nextiva’s HIPAA-compliant virtual faxing makes it a great solution for healthcare workers. Medical employees can share information without having to worry about data breach. 
• Furthermore, 24/7 support means agents are always on hand to assist you. 

Cons:

• Although Nextiva is a well-known VoIP solution, there are some issues you should know about when considering this provider:
• Integrations: Nextiva is missing certain integrations, like Slack or Zapier. With Zapier, users are able to connect your VoIP telephony system with thousands of non-native systems. 
• Prices: Many consider Nextiva’s prices high, especially for small businesses.

Pricing:

• Starts at $18.95 monthly when billing annuall (you can save up to 27 percent).  

Free trial:

Yes, 7 days

Key features:

• Voicemail transcription
• Custom greetings
• Simultaneous call handling 

Key integrations:

• Grasshopper offers 9 different integrations such as: Zapier, LiveChat, Google Voice, Smith.ai, Kunversion+, SkyCiv Structural 3D, Bitium, Firepoint and Ingrid Cloud.

Mobile app:

• Android 
• iOS

Pros:

• Set up is simple and takes just a few clicks — no IT degree required. 
• The Solo pricing tier is very affordable, even for companies that are just starting out. Furthermore, there are no limits on extensions after you reach the Small Business tier of service. 
• There is no need to purchase pricey new equipment. You can run your business from your personal smartphone while keeping it separate from the rest of your life.

Cons:

• Lacks several core VoIP features users may expect, including: call recording, power dialers, and even click-to-call.
• Furthermore, a fair few users complain that the app could benefit from some deeper reporting features.

Pricing:

• Starting at $26 per month if billed annually up to $29 monthly.

Free trial:

Yes, 7 days

Key features:

• Call Center Management
• IVR
• Contact Management
• Analytics & Reporting
• Call Monitoring

Key integrations:

• 8×8 offers 60 different integrations such as Salesforce, Hubspot CRM, Slack and Pipedrive.

Mobile app:

• Android 
• iOS
• Amazon appstore

Pros:

• First of all, the provider has done a great job building an Analytics system that can effectively track large-scale business processes. 8×8’s reporting system centralizes all data in a single place, so managers can make their teams more organized and speed up their workflow. You’ll also get real-time reports.
• Then, we have the solution’s comprehensive integrations with software like Salesforce, Slack, Microsoft Teams, and many more. Furthermore, 8×8 users get unlimited calling to 40+ countries. 8×8 telephony software comes with smart dialer, click-to-call, and call recording.

Cons:

• Users with the basic Express plan can only use unlimited calling in the US and Canada.  
• Office is required: You need an office in the location where you want to call in order to get a number from there. 
• Geographical restrictions for SMS: You can only use the SMS feature within the US, and 8×8 does not cover costs for mobile numbers in Brazil.  
• Integrations: 8×8 doesn’t partner with telco companies, which means that users won’t have native integration with certain solutions — for example, Whatsapp. Non-native integrations must be set up by the tech team.
• Features: 8×8 is missing some features like call tagging for more efficient calling processes, call masking for protecting your personal information and API for connecting with the tools you love. Automation tools like IVR, skill-based routing or automated callback come only with high-tier plans. You have to pay extra in order to get call recording. 

Pricing:

• Starts at $28 monthly which can be $24 if you choose for an annual subscription. 

Free trial:

Yes, 30 days

Key features:

• Stability and reliability
• Auto-attendant
• CRM integrations
• Voice and video conferencing
• Call forwarding services

Key integrations:

• Vonage offers 24 integrations such as: Apptivo, Bullhorn, Coronet and Google Workspace. 

Mobile app:

• Android 
• iOS

Pros:

• The Virtual Receptionist automatic attendant feature allows calls to be forwarded to other departments.
• Moreover, businesses can provide callers with alternatives for call routing that let them use either their name or an extension to dial. Before having their calls routed to a department, callers can also use the company directory.
• Even when businesses use cloud services that consume a lot of bandwidth, such collaboration, chat, and video tools, Vonage’s network optimization features ensure call continuity and call quality.

Cons:

• Unfortunately for customers, Vonage has capitalized on its reputation by charging much more for its services than other comparable virtual phone software providers. 
• Vonage pricing also includes many hidden fees that make the service far more expensive than expected. 
• This can be a real downside for small businesses that need to be more discerning about how and where they expend their resources.

Pricing:

• Starting at $14.99 per line per month, plus $0.03/minute for outbound calls.

Free trial:

Yes, 14 days

Key features:

• Call Recording
• Machine Learning
• Call Analysis
• Customer Scoring
• Call Routing

Key integrations:

• Dialpad offers over 25 integrations such as: Salesforce, Google Workspace, Microsoft 365 and Rippling.

Mobile app:

• Android 
• iOS

Pros:

• Dialpad’s main advantages are voice intelligence and uptime between 99% and 100%. You’ll get conference video calls, sentiment analysis, voicemail transcriptions, call tracking metrics, Speech-to-Text for an automatic call recording, and much more. 
• With Dialpad, you can call to the US and Canada for free and from anywhere in the world. Inbound and outbound calling within your country is also free of charge. The provider has a modern, well-organized UI, plenty of training videos and a well-built mobile application.

Cons:

• While Dialpad does offer a Power dialer, it lacks a Smart dialer and a Predictive dialer. The Power dialer feature is limited, as it only works in conjunction with Salesforce. Unlike the CloudTalk app, the Dialpad app only allows users to only dial phone numbers manually. 
• The Preferred agent feature only works through API. 
• Dialpad also lacks a visual flow editor for its Call flow designer. Furthermore, you can’t send SMS messages outside of the US and Canada, although this feature will soon become available to those in the UK.
• The provider offers a pretty limited integration stack, and Voicemail drop comes only with Dialpad Sell.

Pricing:

• Starting at $15per month with an annual subscription and at $23/month. 

Free trial:

Yes, 14 days

Key features:

• Call forwarding: Forward calls to any phone number or voicemail.
• Auto-attendant: Provide customers with an automated greeting and menu system.
• Voicemail transcription: Transcribe voicemails to text and send them via email.
• Text messaging: Send and receive text messages from your Line2 number.
• Caller ID: Show your Line2 number as your caller ID when making outgoing calls.

Key integrations:

• Lacks third party integrations

Mobile app:

• Android 
• iOS

Pros:

• Affordable pricing plans.
• Advanced calling features like call forwarding, call waiting, and caller ID.
• Easy-to-use mobile and desktop apps.
• Voicemail transcription, which transcribes voicemails to text and sends them via email.
• Call screening, which lets users screen incoming calls before answering them.

Cons:

• Line2 doesn’t offer advanced features like call tagging, call monitoring, and real-time analytics. Additionally, it doesn’t integrate with popular business software like Salesforce and HubSpot, limiting its appeal to some users.

Pricing:

• Starting at $13,75 per month with an annual subscription and $15,99 when billed  monthly.

Free trial:

Not available

Key features:

• Call forwarding to mobile numbers 
• Video conferencing 
• Drag-and-drop call flow designer 

Key integrations:

• Mitel Micloud offers integrations with a variety of popular business applications such as: Microsoft Outlook, Salesforce, Google Contacts, Skype for Business and Microsoft teams In addition, Mitel Micloud also offers integration with a range of CRM (customer relationship management) systems, marketing automation platforms, and other software applications commonly used in business settings.

Mobile app:

• Android 
• iOS

Pros:

• Mite’ls list of features offers a number of benefits to users, improving their efficiency and productivity, regardless of whether they work from the comfort of their home or the office.
• The phone system was designed with flexibility in mind, making it easy to scale with your business, without breaking the bank.
• What’s more, Mitel pays close attention to their customer experience, so you’ll always have someone to talk to, should anything ever go wrong. 

Cons:

• Reviewers on G2 have complained about connectivity issues with this service. The interface can also be difficult to navigate for new users, according to some. 

Pricing:

• MiCloud Connect offers tailored pricing to meet your needs. Contact Mitel Networks to get a quote.

Free trial:

Yes, 7 days

Key features:

• Ticket management: Allows support agents to track, manage and resolve customer issues effectively.
• Multi-channel support: Provides customer support via email, phone, chat, social media, and more.
• Self-service portal: Offers a knowledge base feature to enable customers to find answers to their questions.
• Automation: Provides automation tools to reduce repetitive tasks and improve agent productivity.
• Reporting: Provides detailed reports and analytics to help businesses understand their support performance and make data-driven decisions.

Key integrations:

• Freshdesk offers more than 500 integrations with a variety of business applications, including popular CRM systems, marketing automation platforms, social media channels, e-commerce platforms, productivity tools, and more. 

Mobile app:

• Android 
• iOS

Pros:

• User-friendly interface and intuitive ticket management system for efficient customer service handling
• Advanced reporting and analytics tools to track and analyze customer service metrics
• Customizable workflows and automation capabilities to streamline customer service operations
• Integration with a range of popular business applications, such as Slack and Salesforce

Cons:

• While Freshdesk is a comprehensive helpdesk solution, it lacks some features that businesses may require. For example, Freshdesk does not offer an agent interface or an auto-dialer.

Pricing:

• Starting at $15 if paid annually, up to $18 for a monthly subscription

Free trial:

Yes, 21 days

Key features:

• voicemail-to-email forwarding
• caller ID or video conferencing
• desktop and mobile apps for Android and iPhone

Key integrations:

• Ooma offers over 50 integrations such as: Smith.ai, Salesforce and Microsoft 365. 

Mobile app:

• Android 
• iOS

Pros:

• Simple set-up: you can install the phone system without any technical expertise, and it comes pre-configured.
• Feature-rich mobile app that is compatible with both iPhones and Android devices.
• Ooma’s Virtual Receptionist is a great option for managing calls for your company. You can program a personalized welcome, direct callers to various extensions, or offer a menu of choices that can direct callers to the appropriate party.

Cons:

• Although the set-up is very simple, and you can seek assistance from guides or customer support, there is no in-person training involved. 
• Ooma also doesn’t offer predictive dialers and telemarketing management these features speed up your workflow and make your sales efforts much smoother. Ooma lacks reporting and analytics capabilities.

Pricing:

• Starting at $19,95 USD which is $24,95 CAD

Free trial:

Yes, 60 days

Key features:

• Call recording and voicemail transcription for easy retrieval and review of important information
• Call routing and auto-attendant functionality for efficient call management and handling
• Emergency calling features for added safety and security
• Integration with popular business applications, such as Salesforce and ServiceNow

Key integrations:

• Microsoft Teams offers more than 700 integrations with a variety of business applications, including popular CRM systems, project management tools, customer support software, social media channels, e-commerce platforms, productivity tools, and more.

Mobile app:

• Android 
• iOS

Pros:

• Integration with the Microsoft Teams platform for seamless communication and collaboration
• Advanced AI capabilities, such as transcription and translation, for more efficient communication
• High-quality audio and video calls with a range of features, such as background blur and live captions
• Compatibility with a wide range of devices, including desk phones, mobile phones, and computers

Cons:

• Microsoft Teams Phone is primarily designed for use with the Microsoft Teams platform, which may not be the best fit for businesses that rely on other communication and collaboration tools. Additionally, some users have reported issues with call quality and reliability.

Pricing:

• Starts at $8.00 a month which is possible with an annual subscription that will renew automatically.

Free trial:

Yes, 1 year

Key features:

• Call Analytics: Provides insights into call volume, duration, and more.
• Call Recording: Records and stores all calls for future reference.
• Auto-dialing: Automatically dials numbers for sales and support operations.
• Power Dialer: Maximizes sales teams’ productivity by streamlining outbound calls.
• IVR System: Offers a menu of options for customers to direct their calls.

Key integrations:

• CallHippo offers integrations with more than 50 business applications, including Salesforce, HubSpot, Pipedrive, Zoho, Freshdesk, Zendesk, Slack, and more. 

Mobile app:

• Android 
• iOS

Pros:

• Integrations with various third-party tools.
• 24/7 customer support.
• Mobile application for on-the-go business management.
• Scalable solutions to grow with the business.

Cons:

• CallHippo’s pricing structure can be confusing, and its plans limit the number of concurrent calls per user. Additionally, some users have reported that the software’s mobile application is slow and crashes frequently.

Pricing:

• The bronze package starts at $14 a month up to the platinum package that costs $35 a month

Free trial:

Yes, 10 days

Key features:

• Advanced smart dialers designed to boost businesses’ sales capabilities 
• Comprehensive selection of onboarding and training videos 
• Exceptional mobile app with a full slate of calling capabilities  

Key integrations:

• Goto connect offers around 70 differentintegrations such as Salesforce, Smith.ai, Google workspace and Slack etc.

Mobile app:

• Android 
• iOS

Pros:

• Compared to other business phone systems, GoTo Connect stands out with its extensive array of features. However, what sets it apart is not just the quantity of features it offers, but also the quality of its tools. 
• The system is user-friendly, and users can easily familiarize themselves with its functions. 
• Additionally, it offers excellent call quality, and even the Standard plan allows for unlimited calls to 52 countries.

Cons:

• One of the first downsides users will notice when using GoTo Connect is the solution’s lack of integrations. 
• Missing a fair few features that you can expect to find with other providers, including call notes/tags, call masking, business hours, or even caller ID.

Pricing:

• Starting at $27.00 a month for a basic subscription up to $43.00 a month for a premium subscription.

Free trial:

Yes, 30 days

Key features:

• Unlimited one-on-one and group meetings in all Zoom’s plan
• Up to 1,000 third-party integrations.
• Useful automation tools like Click to Call
• User-friendly interface

Key integrations:

• Zoom offers integrations with over 200 business applications, including Salesforce, Microsoft Teams, Slack, Zapier, Dropbox, and more. 

Mobile app:

• Android 
• iOS

Pros:

• Zoom is a lightweight solution that can perfectly into the processes of any organization, regardless of size. 
• Some of its biggest advantages stem from the large number of callers it can support with clear call quality, as well as the productivity tools available (i.e., digital whiteboard).
• It’s easy to use, and works well with scheduling solutions like Google Calendar. 

Cons:

• Zoom is missing advanced dialing capabilities. While the platform offers many integrations, it lacks some of the most popular ones, like HubSpot CRM and Freshsales. Business phone features are included just in high-tier plans.
• Also, some features, for example, audio conferencing or real-time analytics, are only available as add-ons.
• What’s more, Zoom doesn’t offer any in person-training.

Pricing:

• Starts at the pro subscription for small teams at $14,99 a month up to subscriptions for large enterprises which starts at $19,99 a month and they also offer the basic subscription which is free of charge.

Free trial:

Yes, 30 days

Key features:

• API
• Automated Attendant
• Call Center Management
• Call Logging
• Call Recording

Key integrations:

• Openphone offers at least 7 different integrations such as: Hubspot CRM, Zapier, Gong.io and slack.

Mobile app:

• Android 
• iOS

Pros:

• OpenPhone has an intuitive user interface with applications that work on any platform. features like:
  • call recording,
  • customizable IVR,
  • and extensions make OpenPhone a great solution for customer support teams

Cons:

• OpenPhone lacks many features essential for sales teams, such as auto dialers, click-to-call, and open API support that can help users expand the range of available integrations.
• Customers often complain about the low number of apps with which the software connects.
• Additionally, the Standard option only includes calling and messaging to the U.S. and Canada.

Pricing:

• Starting at $10 a month for an annual subscription and at $13 for a monthly subscription.

Free trial:

Yes, 7 days

Key features:

• Automatic Call Distribution
• Call Monitoring
• Call Transfer
• Call Recording 
• Call routing

Key integrations:

• Aircall offers integrations with over 100 business applications, including Salesforce, HubSpot, Shopify, Zendesk, Slack, and more. 

Mobile app:

• Android 
• iOS

Pros:

• Aircall excels when it comes to automations.
• The provider also features a great many useful integrations, including Intercom, Pipedrive, and Zapier.
• Furthermore, it offers Advanced automation tools, user friendly apps, and has reliable customer support.

Cons:

• Aircall lacks some essential video calling features.
• Webinar hosting and screen sharing capabilities are severely limited on the platform, which can lead to a fair amount of frustration on the part of users. 

Pricing:

• $30/user/month (billed annually) or $40/user/month (billed monthly)

Free trial:

Yes, 7 days

Key features:

• Automatic Call Distribution: Route calls to the right agent or team, based on their skill set and availability.
• Call Recording: Keep a record of all incoming and outgoing calls.
• Call Masking: Protect your agents’ privacy by using Justcall’s masking feature, which replaces their personal phone numbers with a business number.
• International Phone Numbers: Get local phone numbers in over 95 countries worldwide.
• Conference Calls: Easily add up to 50 participants to a call with Justcall’s conference calling feature.

Key integrations:

• JustCall offers integrations with over 50 business applications, including HubSpot, Pipedrive, Salesforce, Intercom, Zapier, and more. 

Mobile app:

• Android 
• iOS

Pros:

• Integrates with multiple CRM and helpdesk platforms, including HubSpot, Zendesk, and Freshdesk.
• Provides a dedicated mobile app for both iOS and Android devices.
• Offers local phone numbers in over 95 countries and enables you to make calls from anywhere in the world.
• Allows you to track your team’s performance with real-time analytics and insights.

Cons:

• Justcall doesn’t offer some of the more advanced features, such as:
  • Auto-attendant,
  • call tagging
  • or skill-based routing.
• Additionally, while it does offer some integrations with popular CRM platforms, it doesn’t offer as many as some other competitors.

Pricing:

• Standard- $30/user per month, billed monthly and $24/user, billed annually.

Free trial:

Yes, 14 days

Key features:

• Auto-attendants
• Voicemail
• Call forwarding
• Conference calling
• Toll-free numbers
• Local numbers
• Call routing
• Unlimited extension dialing
• Call analytics
• Call blocking
• Notification
• Routing
• Click-to-call
• caller ID

Key integrations:

• Phone.com offers at least 5 different integrations such as: Zapier, Zoho, Allprowebtools, Chrometa and Comm100

Mobile app:

• Android 
• iOS

Pros:

• Phone.com is a cost-effective solution that allows users to save money on phone bills.
• The provider lets users easily manage their accounts, and quickly add/remove phone numbers or users. 
• Offers top-notch customer service and support, making it an ideal choice for those looking for a reliable virtual phone service.

Cons:

• While Phone.com’s features certainly offer plenty to its customers, there’s a catch.
• Many of its best features are locked behind a paywall. 
• The software has a limited number of possible integrations, making it perhaps not the first choice for those looking for a centralized call center solution.

Pricing:

• Starts at $11,99 if billed annually up to $14,99 if billed monthly

Free trial:

Does not offer free trial

Key features:

• Omnichannel Support: Enables interaction across all channels.
• Workforce Optimization: Improves agent productivity and engagement.
• Reporting and Analytics: Provides insights to improve performance.
• Integrations: Easily connect with other software.
• All-in-one Solution: Offers an all-in-one cloud contact center solution.

Key integrations:

• Five9 offers 74 different integrations such as: Salesforce, Netsuite, Grow, Zoho CRM and Gong.io.

Mobile app:

• No mobile app

Pros:

• Offers an all-in-one cloud contact center solution.
• Omnichannel support for a seamless customer experience.
• Advanced workforce optimization features for improved agent productivity.
• Robust reporting and analytics capabilities.
• Easily integrate with other software.

Cons:

• Five9’s pricing can be higher compared to some other contact center solutions in the market, which may make it less attractive to some businesses.
• Some users have reported issues with the platform’s call quality.

Pricing:

• Starts at $149 monthly for the core package up to $229 monthly for the ultimate package.

Free trial:

No free trial

Key features:

• Call routing: Route calls based on skills, language, and more.
• Interactive Voice Response (IVR): Provide customers with a menu of options.
• Workforce management: Schedule and manage agents and their tasks.
• Real-time monitoring: Monitor calls and agents in real time.
• Voice and screen recording: Record calls and screens for quality assurance.

Key integrations:

• Talkdesk offers integrations with over 60 business applications, including Salesforce, Zendesk, Shopify, Slack, and more.

Mobile app:

• Android
• iOS

Pros:

• Easy to set up and use.
• Wide range of features and integrations.
• 24/7 customer support.
• Advanced analytics and reporting tools.
• Voice and screen recording for quality assurance.

Cons:

• Talkdesk doesn’t offer conference calling or auto-attendants, which may be a disadvantage for sales teams.
• Some users have reported that the platform can be slow and prone to technical issues. There’s also no free trial available. 

Pricing:

• Starts at $75 a month for the essential package up to $125 a month for the elite package

Free trial:

No free trial