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Latest update: April 7, 2025
CloudTalk Sub-Processors and Affiliates
At CloudTalk, we utilise the expertise of a select group of third-party data processors, known as Sub-processors, to assist in delivering our services. A Sub-processor is a third-party data processor engaged by CloudTalk, who either currently accesses or processes, or potentially will access or process, personal data on behalf of CloudTalk (each, a “Sub-processor”). This page is dedicated to providing crucial information about the identity, location, and specific roles of each Sub-processor in our network. Additionally, you can find a list of CloudTalk intra-group affiliates that may be involved in processing personal data on your behalf.
We carefully select each Sub-processor to ensure they uphold strict security, privacy, and confidentiality standards. This is part of our commitment to the General Data Protection Regulation (GDPR) compliance and reflects our responsibility towards our customers’ data privacy. Additionally, the selection and engagement of our Sub-processors are in strict adherence to the applicable data protection (privacy) laws and the Data Processing Agreements (DPAs) concluded between CloudTalk and its customers.
The integrity and security of your personal data are paramount to us. On this page, you can learn more about these entities and understand how they contribute to the seamless provision of CloudTalk’s services while maintaining the highest standards of data protection. For more information about our approach to data privacy and GDPR, please visit our Privacy Center.
List of CloudTalk Sub-Processors
Infrastructure
Our infrastructure providers are pivotal in building and maintaining the robust foundation of our core services.
Company
Website
Purpose
Contact
Location of processing
Data Transfer Mechanism
Amazon Web Services, Inc.
Hosts our infrastructure, such as servers and storage.
aws-EU-privacy@amazon.com
Germany, USA, Singapore, Australia
EU-U.S. Data Privacy Framework
Standard Contractual Clauses
Confluent, Inc.
Transmits contact data, including names, email addresses, and phone numbers, to Kafka (a product of Confluent). This data is used for message relaying to other services and is stored in Kafka for one week. The data is contained in communications (call logs, SMS, contacts, agents) that our customers send through CloudTalk’s Webhook services.
privacy@confluent.io
USA
Standard Contractual Clauses
Snowflake, Inc.
Data warehouse. Storing, managing, and analyzing large volumes of data.
privacy@snowflake.com
USA
EU-U.S. Data Privacy Framework
MongoDB, Inc.
Database storage for part of our data.
privacy@mongodb.com
USA
EU-U.S. Data Privacy Framework
Cloudflare, Inc.
All information (including Service Data) contained in web traffic transmitted to and from the Services is transmitted through Cloudflare’s systems, but Cloudflare does not have access to this information.
privacyquestions@cloudflare.com
USA
EU-U.S. Data Privacy Framework
AI Features
These sub-processors provide our advanced AI Features, which are designed to enrich your understanding of customer interactions through innovative technology. These features are optional and activated only if you enable them.
Company
Website
Purpose
Contact
Location of processing
Data Transfer Mechanism
OpenAI, Inc.
OpenAI processes customer’s data (call transcripts) when Conversation Intelligence features are used.
privacy@openai.com
USA
Standard Contractual Clauses
Eleven Labs, Inc.
Eleven Labs processes call recordings when voice agent features are used.
legal@elvenlabs.io
USA
Standard Contractual Clauses
Deepgram, Inc.
Deepgram processes call recordings when voice agent features are used.
security@deepgram.com
USA
Standard Contractual Clauses
Google LLC.
Google processes customer’s data (call recordings) when the Speech-To-Text feature is used.
Through Google admin
USA
EU-U.S. Data Privacy Framework
Integrations
Our Integration tools play a pivotal role in facilitating seamless connections between our services and various external applications or systems.
Company
Website
Purpose
Contact
Location of processing
Data Transfer Mechanism
Tray.ai, Inc.
Activated only when specific integrations are used. All information passed from MS Dynamics to CloudTalk is processed by Tray.ai, including any contact details that match the default attributes in CloudTalk. Transmitted information, including contact details, is stored in Tray.ai logs for 30 days after the transfer.
privacy@tray.ai
USA
EU-U.S. Data Privacy Framework
CloudTalk Group Companies (Affiliates)
Your CloudTalk contracting entity may engage the following intra-group affiliates for processing of personal data on your behalf. Intra-group transfers within CloudTalk’s Affiliates are governed by CloudTalk’s Intra-group Data Processing Agreement that incorporates the SCCs for the purposes of international data transfers.
Legal name
Country
CLOUDTALK.IO, INC
USA
CloudTalk s.r.o.
Slovakia
CloudTalk s.r.o.
Czechia
CLOUDTALK SPAIN, S.L.
Spain
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