Latest update: July 30, 2026

CloudTalk Sub-Processors and Affiliates

At CloudTalk, we utilise the expertise of a select group of third-party data processors, known as Sub-processors, to assist in delivering our services. A Sub-processor is a third-party data processor engaged by CloudTalk, who either currently accesses or processes, or potentially will access or process, personal data on behalf of CloudTalk (each, a “Sub-processor”). This page is dedicated to providing crucial information about the identity, location, and specific roles of each Sub-processor in our network. Additionally, you can find a list of CloudTalk intra-group affiliates that may be involved in processing personal data on your behalf.

We carefully select each Sub-processor to ensure they uphold strict security, privacy, and confidentiality standards. This is part of our commitment to the General Data Protection Regulation (GDPR) compliance and reflects our responsibility towards our customers’ data privacy. Additionally, the selection and engagement of our Sub-processors are in strict adherence to the applicable data protection (privacy) laws and the Data Processing Agreements (DPAs) concluded between CloudTalk and its customers.

The integrity and security of your personal data are paramount to us. On this page, you can learn more about these entities and understand how they contribute to the seamless provision of CloudTalk’s services while maintaining the highest standards of data protection. For more information about our approach to data privacy and GDPR, please visit our Privacy Center.

List of CloudTalk Sub-Processors

Infrastructure: Our infrastructure providers are pivotal in building and maintaining the robust foundation of our core services.
CompanyWebsitePurposeContactLocation of processingData Transfer Mechanism
Amazon Web Services, Inc.www.aws.amazon.comHosts our infrastructure, such as servers and storage.aws-EU-privacy@amazon.comGermany, USA, Singapore, Australia, BrazilEU-U.S. Data Privacy Framework

Standard Contractual Clauses
Confluent, Inc.www.confluent.ioTransmits contact data, including names, email addresses, and phone numbers, to Kafka (a product of Confluent). This data is used for message relaying to other services and is stored in Kafka for one week. The data is contained in communications (call logs, SMS, contacts, agents) that our customers send through CloudTalk’s Webhook services.privacy@confluent.ioUSAStandard Contractual Clauses
Snowflake, Inc.www.snowflake.comData warehouse. Storing, managing, and analyzing large volumes of data.privacy@snowflake.comUSAEU-U.S. Data Privacy Framework
MongoDB, Inc.www.mongodb.comDatabase storage for part of our data.privacy@mongodb.comUSAEU-U.S. Data Privacy Framework
Cloudflare, Inc.www.cloudflare.com/All information (including Service Data) contained in web traffic transmitted to and from the Services is transmitted through Cloudflare’s systems, but Cloudflare does not have access to this information.privacyquestions@cloudflare.comUSAEU-U.S. Data Privacy Framework
Datadog, Inc.www.datadoghq.comIT infrastructure and applications logs.privacy@datadoghq.comUSAEU-U.S. Data Privacy Framework

AI Features

These sub-processors provide our advanced AI Features, which are designed to enrich your understanding of customer interactions through innovative technology. These features are optional and activated only if you enable them.
CompanyWebsitePurposeContactLocation of processingData Transfer Mechanism
OpenAI, Inc.www.openai.comOpenAI processes customer’s data (call transcripts) when Conversation Intelligence features are used.privacy@openai.comUSAStandard Contractual Clauses
Eleven Labs, Inc.www.elevenlabs.ioEleven Labs processes call recordings when voice agent features are used.legal@elvenlabs.ioUSAEU-U.S. Data Privacy Framework
Deepgram, Inc.www.deepgram.comDeepgram processes call recordings when voice agent features are used.security@deepgram.comUSAStandard Contractual Clauses
Google LLC.www.cloud.google.comGoogle processes customer’s data (call recordings) when the Speech-To-Text feature is used.Through Google adminUSAEU-U.S. Data Privacy Framework
AssemblyAI, Inc.www.assemblyai.comSpeech-to-text transcription enginelegal@assemblyai.comUSAEU-U.S. Data Privacy Framework

Integrations

Our Integration tools play a pivotal role in facilitating seamless connections between our services and various external applications or systems.
CompanyWebsitePurposeContactLocation of processingData Transfer Mechanism
Tray.ai, Inc.www.tray.aiActivated only when specific integrations are used. All information passed from MS Dynamics to CloudTalk is processed by Tray.ai, including any contact details that match the default attributes in CloudTalk. Transmitted information, including contact details, is stored in Tray.ai logs for 30 days after the transfer.privacy@tray.aiUSAEU-U.S. Data Privacy Framework

CloudTalk Group Companies (Affiliates)

Your CloudTalk contracting entity may engage the following intra-group affiliates for processing of personal data on your behalf. Intra-group transfers within CloudTalk’s Affiliates are governed by CloudTalk’s Intra-group Data Processing Agreement that incorporates the SCCs for the purposes of international data transfers.
Legal nameCountry
CLOUDTALK.IO, INCUSA
CloudTalk s.r.o.Slovakia
CloudTalk s.r.o.Czechia
CLOUDTALK SPAIN, S.L.Spain

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