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Check 10 of the best Conference Calling Solutions in 2023 to help you decide which one fits you best.
CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it’s used in sales for outbound calls and in customer service for inbound calls.
CloudTalk Voice provides high-quality offers, care, and service, all included in our business phone system solution.
With CloudTalk advanced features, your phone experience will get to a whole new level.
According to our users, CloudTalk Analytics needed remastering in order to give users more precise data. That is why we launched a new version of Analytics with in-depth insights into your calls, including call steps, reasons for missed calls, and much more.
CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it’s used in sales for outbound calls and in customer service for inbound calls.
Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms
4.4/5 – 260 reviews
4.4/5 – 840 reviews
4.4/5 – 310 reviews
4.5/5 – 260 reviews
#2 Avaya | Conference Calling Solution for Remote Teams
Avaya is a cloud contact center built for remote teams. It has the potential to boost workplace efficiency by allowing agents and managers alike to easily engage in video conferencing and instant messaging. On top of that, it integrates with some of the most popular software tools on the market.
Avaya offers an omnichannel experience with high-quality interactions across voice and digital channels — all in a single desktop view. It increases efficiency through automation, and provides advanced analytics for customer behavior insights. The provider lets businesses improve customer experience via a wide range of features. Avaya also offers easy scalability that allows businesses to increase customer service capabilities. Furthermore, it reduces costs thanks to eliminating redundant manual tasks.
Many Avaya users have complained about the software’s old-fashioned and difficult-to-navigate UI. The platform is also lacking in the automations department – it doesn’t offer any smart dialers, which can be a real problem for sales teams looking to reach out to prospects in the most efficient way possible.
Lastly, while Avaya does offer some international numbers, its offering is limited. Users are currently only able to acquire numbers from 40 countries.
Avaya is best for businesses that require a robust communication platform, such as contact centers, large corporations, and organizations with multiple locations. It is also well-suited for small and medium-sized businesses that need a reliable and secure system to facilitate communication between employees, customers, and partners.
#3 Cisco | Time-Tested Conference Calling Solution
Cisco is one of the biggest and most well-established companies on the market. Its Webex applications for meetings and VoIP come with big expectations. Is it worth the money?
Cisco is a reliable solution designed to help companies maximize the performance of their employees. It helps businesses scale easily as they grow. Cisco also provides high-level security through encryption, authentication, and access control to protect against cyber attacks. Another advantage is management tools for easy monitoring, management, and configuration. Furthermore, the provider is a cost-effective solution that saves money on both software and hardware.
Unfortunately, if you’re looking for a VoIP solution, you’ll have to contact Cisco’s sales team because this option is only available for custom Enterprise plans. And even then, it lacks several vital features, including
#4 Zoom Phone | Best Lightweight Conference Calling Solution
When you hear Zoom, you probably connect it with meetings, webinars, and conference calling. No surprise there. Zoom is one of the biggest virtual meeting tools on the market. Yet, it’s not the cheapest one. Let’s look deeper at all advantages and disadvantages.
Zoom is a lightweight solution that can perfectly into the processes of any organization, regardless of size. Some of its biggest advantages stem from a large number of callers it can support with clear call quality, as well as the productivity tools available (i.e., digital whiteboard). It’s easy to use and works well with scheduling solutions like Google Calendar.
Zoom is missing advanced dialing capabilities. While the platform offers many integrations, it lacks some of the most popular ones, like HubSpot CRM and Freshsales. Business phone features are included just in high-tier plans.
Also, some features, for example, audio conferencing or real-time analytics, are only available as add-ons.
What’s more, Zoom doesn’t offer any in person-training.
#5 Microsoft Teams Phone | Best CombinedConference Calling Solution
Microsoft Teams Phone is a cloud-based calling solution that integrates with the popular Microsoft Teams collaboration platform. It offers various calling and meeting features and the ability to make and receive calls from any device.
Microsoft Teams Phone is primarily designed for use with the Microsoft Teams platform, which may not be the best fit for businesses that rely on other communication and collaboration tools. Additionally, some users have reported issues with call quality and reliability.
#6 Skype | Easily Accessible Conference Calling Solution
Skype is a communication tool with video and voice calling, messaging, and file-sharing features. The platform is accessible from desktop and mobile devices, making it easy to stay connected from anywhere.
Skype’s call quality can be unstable and unreliable, which can cause frustration for users. Additionally, the platform’s user interface can be challenging to navigate, which may cause confusion for some users.
#7 RingCentral | Best Established Conference Calling Solution
When you think about VoIP telephony solutions, RingCentral is probably among the first ones that come to your mind. It’s no wonder the company has been on the market for over 20 years and has built quite a reputation for itself.
RingCentral has a great variety of features and offers HD-quality voice and video. The provider is a good fit for enterprises since it offers an omnichannel experience and lead qualification tools, as well as management, collaboration, and performance features – all in a single software.
Despite all the positives, RingCentral does lack quite a few essential tools that modern businesses require.
features like native sentiment analytics, Speech-to-Text transcription, smart dialers or Skill-based routing are only included in Contact Centre Solution. The same goes for some agent management features, like monitoring.
The Call recording tool and Toll-free numbers are only available as add-ons, for an additional cost.
Furthermore, RingCentral’s implementation can take as much as 90 days and involves an implementation fee.
RingCentral UI is also not always the friendliest to work with.
RingCentral MVP is a flexible cloud-based solution which is ideal for businesses of all sizes.
#8 Dialpad | Best AI-Powered Conference Calling Solution
Unless you’re new to the VoIP telephony market, you’ll surely have heard of Dialpad. It’s a reliable, unified telephony solution with simple built-in AI, and advanced analytics. A live chat, phone hotline, and knowledge base make it a great deal for customer support teams.
Dialpad’s main advantages are voice intelligence and uptime between 99% and 100%. You’ll get conference video calls, sentiment analysis, voicemail transcriptions, call tracking metrics, Speech-to-Text for an automatic call recording, and much more.
With Dialpad, you can call to the US and Canada for free and from anywhere in the world. Inbound and outbound calling within your country is also free of charge. The provider has a modern, well-organized UI, plenty of training videos and a well-built mobile application.
While Dialpad does offer a Power dialer, it lacks a Smart dialer and a Predictive dialer. The Power dialer feature is limited, as it only works in conjunction with Salesforce. Unlike the CloudTalk app, the Dialpad app only allows users to only dial phone numbers manually.
The Preferred agent feature only works through API.
Dialpad also lacks a visual flow editor for its Call flow designer. Furthermore, you can’t send SMS messages outside of the US and Canada, although this feature will soon become available to those in the UK.
The provider offers a pretty limited integration stack, and Voicemail drop comes only with Dialpad Sell.
Any size of sales organization looking to drive agent efficiency and speed up ramp times.
#9 Nextiva | The Best User-Friendly Conference Calling Solution
Nextiva is a big player in the VoIP market, providing services to more than 15,000 customers. Nextiva is widely regarded as user-friendly — users can start calling within minutes thanks to a simple and intuitive setup process. Furthermore, the system is hosted by Nextiva, which makes maintenance of the software Nextiva’s responsibility.
Nextiva offers various advanced features, including conference calling, voicemail transcription, multi-level attendant, and much more. The provider also integrates with solutions like Zendesk, ConnectWise or MS Teams.
Nextiva’s HIPAA-compliant virtual faxing makes it a great solution for healthcare workers. Medical employees can share information without having to worry about data breach.
Furthermore, 24/7 support means agents are always on hand to assist you.
Although Nextiva is a well-known VoIP solution, there are some issues you should know about when considering this provider:
Businesses that need a robust, secure and reliable enterprise phone system that works across every device and comes with advanced features like video conferencing, mobile app, call recording, and more.
#10 Phone.com | Affordable Virtual Conference Calling Solution
Phone.com is another virtual phone service you don’t often hear about. It’s slowly but surely making a name for itself, though, by providing reliable, affordable, and easy-to-use communication software to its customers.
With Phone.com, businesses can easily maintain a professional image and stay connected with customers and colleagues from anywhere.
Phone.com is a cost-effective solution that allows users to save money on phone bills. Additionally, the provider lets users easily manage their accounts, and quickly add/remove phone numbers or users. Finally, Phone.com offers top-notch customer service and support, making it an ideal choice for those looking for a reliable virtual phone service.
While Phone.com’s features certainly offer plenty to its customers, there’s a catch. Many of its best features are locked behind a paywall. Furthermore, the software has a limited number of possible integrations, making it perhaps not the first choice for those looking for a centralized call center solution.
To get additional tools, companies must upgrade to high-tier plans. Examples of such tools would be voicemail transcription, online voice transmissions, access controls, permissions, and even unlimited minutes.
CloudTalk offers a wide range of enterprise-level call center software features at a startup-friendly price.
Team meetings
With remote work becoming increasingly popular, virtual team meetings and brainstormings are more common than ever. Ensure that nothing stands in the way of effective collaboration with a Conference Calling Solution.
Training sessions
Host virtual training sessions for employees, partners, and clients. This way, training can be conducted from anywhere, anytime, and attendees can join from the comfort of their homes.
Customer support
Sometimes, a single agent can’t solve all of your customers’ problems. Get the whole team involved and attend your clients’ requests for technical assistance or troubleshooting quickly and efficiently via a conference call.
Interviews
HR professionals can use VoIP Conference Calling Solutions to conduct job interviews with candidates, especially if they are located in different parts of the country or the world. This allows businesses to expand their candidate pool and find the best talent, regardless of location.
Conference call services can be secure as long as the provider takes the necessary steps to protect customer data and prevent unauthorized access. CloudTalk takes security seriously and uses end-to-end encryption to ensure that conversations and customer data remain secure. Additionally, CloudTalk complies with GDPR and other data protection regulations to protect customer privacy.
The cost of conference call services can vary depending on the provider and the features included. Some providers, like CloudTalk, offer pricing plans based on the number of users and the features included, with prices starting at $25 per user per month. CloudTalk also offers a free trial so you can test the service before committing to a plan.
The best conference call service is one that meets your specific needs and offers the features you require. CloudTalk provides a range of features, including HD audio quality, screen sharing, and call recording, as well as integrations with popular tools like Salesforce and HubSpot.
If you’re experiencing problems with a conference call, there are several troubleshooting steps you can try. First, check your internet connection to ensure it’s stable and fast enough for the call. If that doesn’t work, try restarting your device or the conference call software.
Check how conference calls etiquette works.
You can do several things to improve the quality of your conference calls. First, use a high-quality headset or microphone to ensure clear audio. Additionally, ensure you’re in a quiet location and eliminate background noise. You can also use video conferencing to add a visual component to the call and improve engagement.
To do a 3-way conference call, first, initiate a call with one of the participants. Then, either put that participant on hold, ask them to hang up, or initiate a call with the second participant. Once you have both participants on the line, merge the two calls to create a 3-way conference call.
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