Collaborate Efficiently with a Conference Calling Solution

Ensure your collaboration channels are sound with a secure and high-quality cloud Conference Calling Solution, so you can work efficiently and deliver the best customer experience possible. 

4,000+ innovative companies run on CloudTalk call center software

Enjoy Crystal-Clear Call Quality

Don’t let dropped calls stand in the way of your efficiency. Collaborate without distractions one-on-one or with entire teams while maintaining reliable connections and crystal-clear call quality. 

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Secure Vital Data with End-to-End Encryption

Be it hackers or competitors, there’s always someone out to get your data. Ensure complete data security and protect your teams’ privacy by leveraging CloudTalk’s end-to-end encryption. 


10 Best Conference Calling Solutions for Businesses in 2023

Check 10 of the best Conference Calling Solutions in 2023 to help you decide which one fits you best.

  1. CloudTalk
  2. Avaya
  3. Cisco
  4. Zoom Phone
  5. Skype Teams Phone
  6. Ooma
  7. RingCentral
  8. Dialpad
  9. Nextiva

#1 CloudTalk | The Best All-Round Conference Calling Solution

CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it’s used in sales for outbound calls and in customer service for inbound calls.

Cloudtalk’s Benefits

CloudTalk Voice provides high-quality offers, care, and service, all included in our business phone system solution.

  • Easy Management: Use CloudTalk’s web-based admin interface to manage your call center in real-time, add agents, phone numbers, and set up everything you need at any given moment.
  • Reduced Operational Costs: With our business phone system, you can significantly reduce your operational costs, as no special skills are required and there’s no need to hire extra IT specialists. CloudTalk can be managed in a user-friendly interface – all you need is an internet connection.
  • Accessible Anywhere: CloudTalk is a completely cloud-based business phone system – all you need is to set up your CloudTalk account. But don’t worry, if you already have an existing infrastructure, CloudTalk can be easily linked to it. Switch between your laptop and your cell phone easily.
  • Smarter Calls: Distribute all calls to your team in a smart way and view past customer interactions during the call to enhance customer experience. Native integrations with CRM, helpdesk or other popular apps boost your productivity and take lots of manual tasks out of your workflow.
  • SLA: A service level agreement can be provided for all CloudTalk PBX business phone systems, guaranteeing a maximum level of reliability and technical support.
  • Reliable Operation with 24/7 Monitoring: We always make sure your data and voice services are safe. All data (including VoIP itself) are stored in secured locations of Amazon AWS with 24/7 monitoring provided by CloudTalk experts.

Key Features

With CloudTalk advanced features, your phone experience will get to a whole new level.

  • ACD: Automated smart and efficient queue distribution of inbound calls based on all available data to make sure that callers are always directed to the most qualified agent or agent group.
  • IVR: Create your multi-level interactive voice response (IVR) menu to guide the caller through different options. Make sure they are always directed to the right department, agent or group of agents and that they are receiving relevant information through customized messages.
  • Call Queuing: Create customized call queues. Inbound calls are sorted in call queues based on pre-defined rules and steered to available agents within the right group. Personalized messages are available as well.
  • Call Recording: CloudTalk can automatically make a recording of all calls. Once the call ends, you can listen to it directly from your internet browser anywhere and anytime. Improve customer interactions by monitoring your team’s calls.
  • International Numbers: Acquire international numbers (with geographic or non-geographic codes) from more than 160 countries. Local phone numbers allow customers from abroad to call you at standard local rates or free of charge.
  • Real-time Customer Card: Your agents can see all caller information displayed in one place. During the phone call, they can instantly look at the client’s history of interactions, orders, chat, or notes. This allows them to deliver top-notch customer service.
  • Callback: If there are any unanswered phone calls, CloudTalk can automatically call your customers back. A missed call from a customer is registered in the system, which will later dial the customer’s number until the agent and the customer are successfully connected.
  • Business Hours: Define your business hours and decide when you are available for receiving calls. Outside of these hours, you can choose a special personalized absence message, redirect calls to a different phone number or answering machine or even use various combinations.

What is CloudTalk Missing?

According to our users, CloudTalk Analytics needed remastering in order to give users more precise data. That is why we launched a new version of Analytics with in-depth insights into your calls, including call steps, reasons for missed calls, and much more.

What Type of Business is It Best For?

CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it’s used in sales for outbound calls and in customer service for inbound calls.


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#2 Avaya | Conference Calling Solution for Remote Teams

Avaya is a cloud contact center built for remote teams. It has the potential to boost workplace efficiency by allowing agents and managers alike to easily engage in video conferencing and instant messaging. On top of that, it integrates with some of the most popular software tools on the market. 

Avaya’s Benefits:

Avaya offers an omnichannel experience with high-quality interactions across voice and digital channels — all in a single desktop view. It increases efficiency through automation, and provides advanced analytics for customer behavior insights. The provider lets businesses improve customer experience via a wide range of features. Avaya also offers easy scalability that allows businesses to increase customer service capabilities. Furthermore, it reduces costs thanks to eliminating redundant manual tasks.

Key Features:

  • Smart dialer
  • automatic call recordings
  • speech to text
  • coaching and barging
  • Bring your own carrier available or porting
  • SMS available

What is Avaya Missing?

Many Avaya users have complained about the software’s old-fashioned and difficult-to-navigate UI. The platform is also lacking in the automations department – it doesn’t offer any smart dialers, which can be a real problem for sales teams looking to reach out to prospects in the most efficient way possible

Lastly, while Avaya does offer some international numbers, its offering is limited. Users are currently only able to acquire numbers from 40 countries.

What Type of Business is It Best For?

Avaya is best for businesses that require a robust communication platform, such as contact centers, large corporations, and organizations with multiple locations. It is also well-suited for small and medium-sized businesses that need a reliable and secure system to facilitate communication between employees, customers, and partners.


#3 Cisco | Time-Tested Conference Calling Solution

Cisco is one of the biggest and most well-established companies on the market. Its Webex applications for meetings and VoIP come with big expectations. Is it worth the money? 

Cisco’s benefits

Cisco is a reliable solution designed to help companies maximize the performance of their employees. It helps businesses scale easily as they grow. Cisco also provides high-level security through encryption, authentication, and access control to protect against cyber attacks. Another advantage is management tools for easy monitoring, management, and configuration. Furthermore, the provider is a cost-effective solution that saves money on both software and hardware.

Key features

  • Security (ASA firewall, ISE for identity and access management, cloud-based Cisco Umbrella security platform)
  • Comprehensive network visibility and analytics capabilities (NAE, Cisco Tetration, Stealthwatch products)
  • Wide range of cloud networking solutions
  • Network Virtualization technology
  • Interoperability
  • Mobility
  • Internet of Things (IoT)

What is Cisco missing?

Unfortunately, if you’re looking for a VoIP solution, you’ll have to contact Cisco’s sales team because this option is only available for custom Enterprise plans. And even then, it lacks several vital features, including

  •  an autodialer,
  •  ACD,
  •  IVR,
  •  SIP trunking,
  •  call tagging, and more.


#4 Zoom Phone | Best Lightweight Conference Calling Solution

When you hear Zoom, you probably connect it with meetings, webinars, and conference calling. No surprise there. Zoom is one of the biggest virtual meeting tools on the market. Yet, it’s not the cheapest one. Let’s look deeper at all advantages and disadvantages.

Zoom’s Benefits

Zoom is a lightweight solution that can perfectly into the processes of any organization, regardless of size. Some of its biggest advantages stem from a large number of callers it can support with clear call quality, as well as the productivity tools available (i.e., digital whiteboard). It’s easy to use and works well with scheduling solutions like Google Calendar. 

Key features:

  • Unlimited one-on-one and group meetings in all Zoom plans
  • Up to 1,000 third-party integrations.
  • Useful automation tools like Click to Call
  • User-friendly interface

What is Zoom Phone missing?

Zoom is missing advanced dialing capabilities. While the platform offers many integrations, it lacks some of the most popular ones, like HubSpot CRM and Freshsales. Business phone features are included just in high-tier plans.

Also, some features, for example, audio conferencing or real-time analytics, are only available as add-ons.

What’s more, Zoom doesn’t offer any in person-training.


#5 Microsoft Teams Phone | Best CombinedConference Calling Solution

Microsoft Teams Phone is a cloud-based calling solution that integrates with the popular Microsoft Teams collaboration platform. It offers various calling and meeting features and the ability to make and receive calls from any device.

Microsoft Teams Phone’s benefits

  • Integration with the Microsoft Teams platform for seamless communication and collaboration
  • Advanced AI capabilities, such as transcription and translation, for more efficient communication
  • High-quality audio and video calls with a range of features, such as background blur and live captions.
  • Compatibility with a wide range of devices, including desk phones, mobile phones, and computers

Key features

  • Call recording and voicemail transcription for easy retrieval and review of important information.
  • Call routing and auto-attendant functionality for efficient call management and handling.
  • Emergency calling features for added safety and security
  • Integration with popular business applications, such as Salesforce and ServiceNow

What is Microsoft Teams Phone Missing?

Microsoft Teams Phone is primarily designed for use with the Microsoft Teams platform, which may not be the best fit for businesses that rely on other communication and collaboration tools. Additionally, some users have reported issues with call quality and reliability.


#6 Skype | Easily Accessible Conference Calling Solution

Skype is a communication tool with video and voice calling, messaging, and file-sharing features. The platform is accessible from desktop and mobile devices, making it easy to stay connected from anywhere.

Skype’s benefits

  • Free to use for basic features.
  • Accessible from desktop and mobile devices.
  • Video and voice calling features.
  • Messaging and file-sharing capabilities.
  • Ability to make international calls for a fee.

Key features

  • Video and Voice Calling: Provides high-quality calls for remote communication.
  • Messaging: Instant messaging feature for quick communication.
  • File Sharing: Allows users to share files of various formats.
  • Accessibility: Accessible from desktop and mobile devices.
  • International Calls: Ability to make international calls for a fee.

What is Skype Missing?

Skype’s call quality can be unstable and unreliable, which can cause frustration for users. Additionally, the platform’s user interface can be challenging to navigate, which may cause confusion for some users.

#7 RingCentral | Best Established Conference Calling Solution

When you think about VoIP telephony solutions, RingCentral is probably among the first ones that come to your mind. It’s no wonder the company has been on the market for over 20 years and has built quite a reputation for itself. 

RingCentral’s Benefits

RingCentral has a great variety of features and offers HD-quality voice and video. The provider is a good fit for enterprises since it offers an omnichannel experience and lead qualification tools, as well as management, collaboration, and performance features – all in a single software.

Key Features:

  • SIP Trunking
  • IVR
  • Call Recording
  • Call Routing
  • Contact Management

What is RingCentral Missing?

Despite all the positives, RingCentral does lack quite a few essential tools that modern businesses require. 

features like native sentiment analytics, Speech-to-Text transcription, smart dialers or Skill-based routing are only included in Contact Centre Solution. The same goes for some agent management features, like monitoring.

The Call recording tool and Toll-free numbers are only available as add-ons, for an additional cost. 

Furthermore, RingCentral’s implementation can take as much as 90 days and involves an implementation fee. 

RingCentral UI is also not always the friendliest to work with.

What Type of Business Is It Best For?

RingCentral MVP is a flexible cloud-based solution which is ideal for businesses of all sizes.


#8 Dialpad |  Best AI-Powered Conference Calling Solution

Unless you’re new to the VoIP telephony market, you’ll surely have heard of Dialpad. It’s a reliable, unified telephony solution with simple built-in AI, and advanced analytics. A live chat, phone hotline, and knowledge base make it a great deal for customer support teams. 

Dialpad’s Benefits

Dialpad’s main advantages are voice intelligence and uptime between 99% and 100%. You’ll get conference video calls, sentiment analysis, voicemail transcriptions, call tracking metrics, Speech-to-Text for an automatic call recording, and much more. 

With Dialpad, you can call to the US and Canada for free and from anywhere in the world. Inbound and outbound calling within your country is also free of charge. The provider has a modern, well-organized UI, plenty of training videos and a well-built mobile application.

Key Features:

  • Call Recording
  • Machine Learning
  • Call Analysis
  • Customer Scoring
  • Call Routing

What is Dialpad Missing?

While Dialpad does offer a Power dialer, it lacks a Smart dialer and a Predictive dialer. The Power dialer feature is limited, as it only works in conjunction with Salesforce. Unlike the CloudTalk app, the Dialpad app only allows users to only dial phone numbers manually. 

The Preferred agent feature only works through API. 

Dialpad also lacks a visual flow editor for its Call flow designer. Furthermore, you can’t send SMS messages outside of the US and Canada, although this feature will soon become available to those in the UK.

The provider offers a pretty limited integration stack, and Voicemail drop comes only with Dialpad Sell.

What Type of Business Is It Best For?

Any size of sales organization looking to drive agent efficiency and speed up ramp times.


#9 Nextiva | The Best User-Friendly Conference Calling Solution

Nextiva is a big player in the VoIP market, providing services to more than 15,000 customers. Nextiva is widely regarded as user-friendly — users can start calling within minutes thanks to a simple and intuitive setup process. Furthermore, the system is hosted by Nextiva, which makes maintenance of the software Nextiva’s responsibility.

Nextiva Benefits

Nextiva offers various advanced features, including conference calling, voicemail transcription, multi-level attendant, and much more. The provider also integrates with solutions like Zendesk, ConnectWise or MS Teams.

Nextiva’s HIPAA-compliant virtual faxing makes it a great solution for healthcare workers. Medical employees can share information without having to worry about data breach. 

Furthermore, 24/7 support means agents are always on hand to assist you.

Key Features:

  • Unlimited Calling
  • Video Conference Recordings
  • Mobile & Desktop Apps
  • Workflow Optimization
  • Omnichannel Communications

What is Nextiva Missing?

Although Nextiva is a well-known VoIP solution, there are some issues you should know about when considering this provider:

  • Integrations: Nextiva is missing certain integrations, like Slack or Zapier. With Zapier, users are able to connect your VoIP telephony system with thousands of non-native systems. 
  • Prices: Many consider Nextiva’s prices high, especially for small businesses.

What Type of Business Is It Best For?

Businesses that need a robust, secure and reliable enterprise phone system that works across every device and comes with advanced features like video conferencing, mobile app, call recording, and more.


#10 | Affordable Virtual Conference Calling Solution is another virtual phone service you don’t often hear about. It’s slowly but surely making a name for itself, though, by providing reliable, affordable, and easy-to-use communication software to its customers. 

With, businesses can easily maintain a professional image and stay connected with customers and colleagues from anywhere.’s Benefits: is a cost-effective solution that allows users to save money on phone bills. Additionally, the provider lets users easily manage their accounts, and quickly add/remove phone numbers or users. Finally, offers top-notch customer service and support, making it an ideal choice for those looking for a reliable virtual phone service.

Key Features:

  • Auto-attendants
  • Voicemail
  • Call forwarding
  • Conference calling
  • Toll-free numbers
  • Local Numbers
  • Call Routing
  • Unlimited Extension Dialing
  • Call Analytics
  • Call Blocking
  • Notification
  • Routing
  • Click-to-call
  • Caller ID

What is Missing?

While’s features certainly offer plenty to its customers, there’s a catch. Many of its best features are locked behind a paywall. Furthermore, the software has a limited number of possible integrations, making it perhaps not the first choice for those looking for a centralized call center solution.

To get additional tools, companies must upgrade to high-tier plans. Examples of such tools would be voicemail transcription, online voice transmissions, access controls, permissions, and even unlimited minutes.


How Businesses Use Conference Calling Solutions

Team meetings

With remote work becoming increasingly popular, virtual team meetings and brainstormings are more common than ever. Ensure that nothing stands in the way of effective collaboration with a Conference Calling Solution.

Training sessions

Host virtual training sessions for employees, partners, and clients. This way, training can be conducted from anywhere, anytime, and attendees can join from the comfort of their homes.

Customer support

Sometimes, a single agent can’t solve all of your customers’ problems. Get the whole team involved and attend your clients’ requests for technical assistance or troubleshooting quickly and efficiently via a conference call.


HR professionals can use VoIP Conference Calling Solutions to conduct job interviews with candidates, especially if they are located in different parts of the country or the world. This allows businesses to expand their candidate pool and find the best talent, regardless of location.


How secure are conference call services?

Conference call services can be secure as long as the provider takes the necessary steps to protect customer data and prevent unauthorized access. CloudTalk takes security seriously and uses end-to-end encryption to ensure that conversations and customer data remain secure. Additionally, CloudTalk complies with GDPR and other data protection regulations to protect customer privacy.

How much do conference call services cost?

The cost of conference call services can vary depending on the provider and the features included. Some providers, like CloudTalk, offer pricing plans based on the number of users and the features included, with prices starting at $25 per user per month. CloudTalk also offers a free trial so you can test the service before committing to a plan.

What software is best for conference calls?

The best conference call service is one that meets your specific needs and offers the features you require. CloudTalk provides a range of features, including HD audio quality, screen sharing, and call recording, as well as integrations with popular tools like Salesforce and HubSpot.

How do I fix a conference call problem?

If you’re experiencing problems with a conference call, there are several troubleshooting steps you can try. First, check your internet connection to ensure it’s stable and fast enough for the call. If that doesn’t work, try restarting your device or the conference call software.

Check how conference calls etiquette works.

How can I improve my conference call?

You can do several things to improve the quality of your conference calls. First, use a high-quality headset or microphone to ensure clear audio. Additionally, ensure you’re in a quiet location and eliminate background noise. You can also use video conferencing to add a visual component to the call and improve engagement.

How do you do a 3-way conference call?

To do a 3-way conference call, first, initiate a call with one of the participants. Then, either put that participant on hold, ask them to hang up, or initiate a call with the second participant. Once you have both participants on the line, merge the two calls to create a 3-way conference call.


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