Collaborate More Effectively with a Conference Calling Solution
Communication is key for any successful company – both with your customers and your coworkers. Ensure your collaboration channels are sound with a secure, high-quality cloud-powered Conference Calling Solution, so you can work efficiently and deliver the best customer experience possible.
2,900+ innovative companies run on CloudTalk call center software
Enjoy Crystal-Clear Call Quality
CloudTalk gives you a 360° customer overview as soon as a call is in the queue, giving you enough time to fully understand and anticipate your customers’ needs. CloudTalk’s smart IVR and call routing ensure that incoming calls are automatically routed to the right person or department in your call center.
Secure Your Business Data with CloudTalk’s Encryption
Corporate espionage is a serious concern for any successful business. Be it hackers or competitors, there’s always someone out to get your data. Ensure complete data security and protect your teams’ privacy by leveraging CloudTalk’s end-to-end encryption.
10 Best Conference Calling Solutions for Businesses in 2023
Check 10 of the best Conference Calling Solutions in 2023 to help you decide which one fits you best.
CloudTalk
Avaya
Cisco
Zoom Phone
Skype Teams Phone
Ooma
RingCentral
Dialpad
Nextiva
Phone.com
#1 CloudTalk | Best All-Round School Phone System Solution
CloudTalk is a cloud-based call center and business phone system built to let you maximize your customer support efforts across all channels.
All you need to do is choose a number for one of the 160+ supported countries, and you can instantly start optimizing your workflows with advanced features, including IVR, click-to-call, power dialers, and more!
CloudTalk also supports 35+ other powerful integrations for helpdesk, e-commerce, and CRM systems, including HubSpot and Zendesk.
CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it’s used in sales for outbound calls and in customer service for inbound calls.
Set up your call center in 5 minutes
Setting up your call center has never been easier. CloudTalk Voice replaces your outdated PBX business phone system and lets you scale with ease. No need to invest in phone hardware or be afraid to work with IT experts. All you need is your internet browser and a headset and you’re ready to make your first calls.
CloudTalk Voice provides high-quality offers, care, and service, all included in our business phone system solution.
Easy Management: Use CloudTalk’s web-based admin interface to manage your call center in real-time, add agents, phone numbers, and set up everything you need at any given moment.
Reduced Operational Costs: With our business phone system, you can significantly reduce your operational costs, as no special skills are required and there’s no need to hire extra IT specialists. CloudTalk can be managed in a user-friendly interface – all you need is an internet connection.
Accessible Anywhere: CloudTalk is a completely cloud-based business phone system – all you need is to set up your CloudTalk account. But don’t worry, if you already have an existing infrastructure, CloudTalk can be easily linked to it. Switch between your laptop and your cell phone easily.
Smarter Calls: Distribute all calls to your team in a smart way and view past customer interactions during the call to enhance customer experience. Native integrations with CRM, helpdesk or other popular apps boost your productivity and take lots of manual tasks out of your workflow.
SLA: A service level agreement can be provided for all CloudTalk PBX business phone systems, guaranteeing a maximum level of reliability and technical support.
Reliable Operation with 24/7 Monitoring: We always make sure your data and voice services are safe. All data (including VoIP itself) are stored in secured locations of Amazon AWS with 24/7 monitoring provided by CloudTalk experts.
Key Features:
With CloudTalk advanced features, your phone experience will get to a whole new level.
ACD:Automated smart and efficient queue distribution of inbound calls based on all available data to make sure that callers are always directed to the most qualified agent or agent group.
IVR:Create your multi-level interactive voice response (IVR) menu to guide the caller through different options. Make sure they are always directed to the right department, agent or group of agents and that they are receiving relevant information through customized messages.
Call Queuing:Create customized call queues. Inbound calls are sorted in call queues based on pre-defined rules and steered to available agents within the right group. Personalized messages are available as well.
Call Recording:CloudTalk can automatically make a recording of all calls. Once the call ends, you can listen to it directly from your internet browser anywhere and anytime. Improve customer interactions by monitoring your team’s calls.
International Numbers:Acquire international numbers (with geographic or non-geographic codes) from more than 160 countries. Local phone numbers allow customers from abroad to call you at standard local rates or free of charge.
Real-time Customer Card:Your agents can see all caller information displayed in one place. During the phone call, they can instantly look at the client’s history of interactions, orders, chat, or notes. This allows them to deliver top-notch customer service.
Callback:If there are any unanswered phone calls, CloudTalk can automatically call your customers back. A missed call from a customer is registered in the system, which will later dial the customer’s number until the agent and the customer are successfully connected.
Business Hours: Define your business hours and decide when you are available for receiving calls. Outside of these hours, you can choose a special personalized absence message, redirect calls to a different phone number or answering machine or even use various combinations.
What is CloudTalk Missing?
According to our users, CloudTalk Analytics needed remastering in order to give users more precise data. That is why we launched a new version of Analytics with in-depth insights into your calls, including call steps, reasons for missed calls, and much more.
What Type of Business is It Best For?
CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it’s used in sales for outbound calls and in customer service for inbound calls.
Pricing:
If you’re interested in learning more about the following competitors, just click the drop-down menu.
#2 Avaya | Conference Calling Solution for Remote Teams
Avaya is a cloud contact center built for remote teams. It has the potential to boost workplace efficiency by allowing agents and managers alike to easily engage in video conferencing and instant messaging. On top of that, it integrates with some of the most popular software tools on the market.
Avaya’s Benefits:
Avaya offers an omnichannel experience with high-quality interactions across voice and digital channels — all in a single desktop view. It increases efficiency through automation, and provides advanced analytics for customer behavior insights. The provider lets businesses improve customer experience via a wide range of features. Avaya also offers easy scalability that allows businesses to increase customer service capabilities. Furthermore, it reduces costs thanks to eliminating redundant manual tasks.
Key Features:
Smart dialer
automatic call recordings
speech to text
coaching and barging
Bring your own carrier available or porting
SMS available
What is Avaya Missing?
Many Avaya users have complained about the software’s old-fashioned and difficult-to-navigate UI. The platform is also lacking in the automations department – it doesn’t offer any smart dialers, which can be a real problem for sales teams looking to reach out to prospects in the most efficient way possible.
Lastly, while Avaya does offer some international numbers, its offering is limited. Users are currently only able to acquire numbers from 40 countries.
What Type of Business is It Best For?
Avaya is best for businesses that require a robust communication platform, such as contact centers, large corporations, and organizations with multiple locations. It is also well-suited for small and medium-sized businesses that need a reliable and secure system to facilitate communication between employees, customers, and partners.
Cisco is one of the biggest and most well-established companies on the market. Its Webex applications for meetings and VoIP come with big expectations. Is it worth the money?
Cisco’s benefits
Cisco is a reliable solution designed to help companies maximize the performance of their employees. It helps businesses scale easily as they grow. Cisco also provides high-level security through encryption, authentication, and access control to protect against cyber attacks. Another advantage is management tools for easy monitoring, management, and configuration. Furthermore, the provider is a cost-effective solution that saves money on both software and hardware.
Key features
Security (ASA firewall, ISE for identity and access management, cloud-based Cisco Umbrella security platform)
Unfortunately, if you’re looking for a VoIP solution, you’ll have to contact Cisco’s sales team because this option is only available for custom Enterprise plans. And even then, it lacks several vital features, including
#4 Zoom Phone | Best Lightweight Conference Calling Solution
When you hear Zoom, you probably connect it with meetings, webinars, and conference calling. No surprise there. Zoom is one of the biggest virtual meeting tools on the market. Yet, it’s not the cheapest one. Let’s look deeper at all advantages and disadvantages.
Zoom’s Benefits
Zoom is a lightweight solution that can perfectly into the processes of any organization, regardless of size. Some of its biggest advantages stem from a large number of callers it can support with clear call quality, as well as the productivity tools available (i.e., digital whiteboard). It’s easy to use and works well with scheduling solutions like Google Calendar.
Key features:
Unlimited one-on-one and group meetings in all Zoom plans
Up to 1,000 third-party integrations.
Useful automation tools like Click to Call
User-friendly interface
What is Zoom Phone missing?
Zoom is missing advanced dialing capabilities. While the platform offers many integrations, it lacks some of the most popular ones, like HubSpot CRM and Freshsales. Business phone features are included just in high-tier plans.
Also, some features, for example, audio conferencing or real-time analytics, are only available as add-ons.
What’s more, Zoom doesn’t offer any in person-training.
Pricing
When you hear Zoom, you probably connect it with meetings, webinars, and conference calling. No surprise there. Zoom is one of the biggest virtual meeting tools on the market. Yet, it’s not the cheapest one. Let’s look deeper at all advantages and disadvantages.
Zoom’s Benefits
Zoom is a lightweight solution that can perfectly into the processes of any organization, regardless of size. Some of its biggest advantages stem from a large number of callers it can support with clear call quality, as well as the productivity tools available (i.e., digital whiteboard). It’s easy to use and works well with scheduling solutions like Google Calendar.
Key Features:
Unlimited one-on-one and group meetings in all Zoom’s plans
Up to 1,000 third-party integrations.
Useful automation tools like Click to Call
User-friendly interface
What is Zoom Missing?
Zoom is missing advanced dialing capabilities. While the platform offers many integrations, it lacks some of the most popular ones, like HubSpot CRM and Freshsales. Business phone features are included just in high-tier plans.
Also, some features, for example, audio conferencing or real-time analytics, are only available as add-ons.
What’s more, Zoom doesn’t offer any in person-training.
What Type of Business Is It Best For?
Zoom is best for businesses that place a premium on video-conferencing capabilities.
Pricing
#5 Microsoft Teams Phone | Best CombinedConference Calling Solution
Microsoft Teams Phone is a cloud-based calling solution that integrates with the popular Microsoft Teams collaboration platform. It offers various calling and meeting features and the ability to make and receive calls from any device.
Microsoft Teams Phone’s benefits
Integration with the Microsoft Teams platform for seamless communication and collaboration
Advanced AI capabilities, such as transcription and translation, for more efficient communication
High-quality audio and video calls with a range of features, such as background blur and live captions.
Compatibility with a wide range of devices, including desk phones, mobile phones, and computers
Key features
Call recording and voicemail transcription for easy retrieval and review of important information.
Call routing and auto-attendant functionality for efficient call management and handling.
Emergency calling features for added safety and security
Integration with popular business applications, such as Salesforce and ServiceNow
What is Microsoft Teams Phone Missing?
Microsoft Teams Phone is primarily designed for use with the Microsoft Teams platform, which may not be the best fit for businesses that rely on other communication and collaboration tools. Additionally, some users have reported issues with call quality and reliability.
Skype is a communication tool with video and voice calling, messaging, and file-sharing features. The platform is accessible from desktop and mobile devices, making it easy to stay connected from anywhere.
Skype’s benefits
Free to use for basic features.
Accessible from desktop and mobile devices.
Video and voice calling features.
Messaging and file-sharing capabilities.
Ability to make international calls for a fee.
Key features
Video and Voice Calling: Provides high-quality calls for remote communication.
Messaging: Instant messaging feature for quick communication.
File Sharing: Allows users to share files of various formats.
Accessibility: Accessible from desktop and mobile devices.
International Calls: Ability to make international calls for a fee.
What is Skype Missing?
Skype’s call quality can be unstable and unreliable, which can cause frustration for users. Additionally, the platform’s user interface can be challenging to navigate, which may cause confusion for some users.
#7 RingCentral| Best Established Conference Calling Solution
When you think about VoIP telephony solutions, RingCentral is probably among the first ones that come to your mind. It’s no wonder the company has been on the market for over 20 years and has built quite a reputation for itself.
RingCentral’s Benefits
RingCentral has a great variety of features and offers HD-quality voice and video. The provider is a good fit for enterprises since it offers an omnichannel experience and lead qualification tools, as well as management, collaboration, and performance features – all in a single software.
Key Features:
SIP Trunking
IVR
Call Recording
Call Routing
Contact Management
What is RingCentral Missing?
Despite all the positives, RingCentral does lack quite a few essential tools that modern businesses require.
features like native sentiment analytics, Speech-to-Text transcription, smart dialers or Skill-based routing are only included in Contact Centre Solution. The same goes for some agent management features, like monitoring.
Furthermore, RingCentral’s implementation can take as much as 90 days and involves an implementation fee.
RingCentral UI is also not always the friendliest to work with.
What Type of Business Is It Best For?
RingCentral MVP is a flexible cloud-based solution which is ideal for businesses of all sizes.
Pricing
#8 Dialpad | Reliable Analytic-Powered School Phone Solution
Unless you’re new to the VoIP telephony market, you’ll surely have heard of Dialpad. It’s a reliable, unified telephony solution with simple built-in AI, and advanced analytics. A live chat, phone hotline, and knowledge base make it a great deal for customer support teams.
Dialpad’s Benefits
Dialpad’s main advantages are voice intelligence and uptime between 99% and 100%. You’ll get conference video calls, sentiment analysis, voicemail transcriptions, call tracking metrics, Speech-to-Text for an automatic call recording, and much more.
With Dialpad, you can call to the US and Canada for free and from anywhere in the world. Inbound and outbound calling within your country is also free of charge. The provider has a modern, well-organized UI, plenty of training videos and a well-built mobile application.
Key Features:
Call Recording
Machine Learning
Call Analysis
Customer Scoring
Call Routing
What is Dialpad Missing?
While Dialpad does offer a Power dialer, it lacks a Smart dialer and a Predictive dialer. The Power dialer feature is limited, as it only works in conjunction with Salesforce. Unlike the CloudTalk app, the Dialpad app only allows users to only dial phone numbers manually.
Dialpad also lacks a visual flow editor for its Call flow designer. Furthermore, you can’t send SMS messages outside of the US and Canada, although this feature will soon become available to those in the UK.
The provider offers a pretty limited integration stack, and Voicemail drop comes only with Dialpad Sell.
What Type of Business Is It Best For?
Any size of sales organization looking to drive agent efficiency and speed up ramp times.
Pricing
#9 Nextiva | The Best User-Friendly Conference Calling Solution
Nextiva is a big player in the VoIP market, providing services to more than 15,000 customers. Nextiva is widely regarded as user-friendly — users can start calling within minutes thanks to a simple and intuitive setup process. Furthermore, the system is hosted by Nextiva, which makes maintenance of the software Nextiva’s responsibility.
Nextiva Benefits
Nextiva offers various advanced features, including conference calling, voicemail transcription, multi-level attendant, and much more. The provider also integrates with solutions like Zendesk, ConnectWise or MS Teams.
Nextiva’s HIPAA-compliant virtual faxing makes it a great solution for healthcare workers. Medical employees can share information without having to worry about data breach.
Furthermore, 24/7 support means agents are always on hand to assist you.
Key Features:
Unlimited Calling
Video Conference Recordings
Mobile & Desktop Apps
Workflow Optimization
Omnichannel Communications
What is Nextiva Missing?
Although Nextiva is a well-known VoIP solution, there are some issues you should know about when considering this provider:
Integrations: Nextiva is missing certain integrations, like Slack or Zapier. With Zapier, users are able to connect your VoIP telephony system with thousands of non-native systems.
Prices: Many consider Nextiva’s prices high, especially for small businesses.
What Type of Business Is It Best For?
Businesses that need a robust, secure and reliable enterprise phone system that works across every device and comes with advanced features like video conferencing, mobile app, call recording, and more.
Phone.com is another virtual phone service you don’t often hear about. It’s slowly but surely making a name for itself, though, by providing reliable, affordable, and easy-to-use communication software to its customers.
With Phone.com, businesses can easily maintain a professional image and stay connected with customers and colleagues from anywhere.
Phone.com’s Benefits:
Phone.com is a cost-effective solution that allows users to save money on phone bills. Additionally, the provider lets users easily manage their accounts, and quickly add/remove phone numbers or users. Finally, Phone.com offers top-notch customer service and support, making it an ideal choice for those looking for a reliable virtual phone service.
Key Features:
Auto-attendants
Voicemail
Call forwarding
Conference calling
Toll-free numbers
Local Numbers
Call Routing
Unlimited Extension Dialing
Call Analytics
Call Blocking
Notification
Routing
Click-to-call
Caller ID
What is Phone.com Missing?
While Phone.com’s features certainly offer plenty to its customers, there’s a catch. Many of its best features are locked behind a paywall. Furthermore, the software has a limited number of possible integrations, making it perhaps not the first choice for those looking for a centralized call center solution.
To get additional tools, companies must upgrade to high-tier plans. Examples of such tools would be voicemail transcription, online voice transmissions, access controls, permissions, and even unlimited minutes.
Pricing:
Top 4 Features for Effective Collaboration in a Conference Calling Solution
4 Common Use Cases for Conference Calling Solutions
Team meetings
With remote work becoming increasingly popular, virtual team meetings and brainstormings are more common than ever. Ensure that nothing stands in the way of effective collaboration with a Conference Calling Solution.
Training sessions
Host virtual training sessions for employees, partners, and clients. This way, training can be conducted from anywhere, anytime, and attendees can join from the comfort of their homes.
Customer support
Sometimes, a single agent can’t solve all of your customers’ problems. Get the whole team involved and attend your clients’ requests for technical assistance or troubleshooting quickly and efficiently via a conference call.
Interviews
HR professionals can use VoIP Conference Calling Solutions to conduct job interviews with candidates, especially if they are located in different parts of the country or the world. This allows businesses to expand their candidate pool and find the best talent, regardless of location.
FAQ
How secure are conference call services?
Conference call services can be secure as long as the provider takes the necessary steps to protect customer data and prevent unauthorized access. CloudTalk takes security seriously and uses end-to-end encryption to ensure that conversations and customer data remain secure. Additionally, CloudTalk complies with GDPR and other data protection regulations to protect customer privacy.
How much do conference call services cost?
The cost of conference call services can vary depending on the provider and the features included. Some providers, like CloudTalk, offer pricing plans based on the number of users and the features included, with prices starting at $25 per user per month. CloudTalk also offers a free trial so you can test the service before committing to a plan.
What software is best for conference calls?
The best conference call service is one that meets your specific needs and offers the features you require. CloudTalk provides a range of features, including HD audio quality, screen sharing, and call recording, as well as integrations with popular tools like Salesforce and HubSpot.
How do I fix a conference call problem?
If you’re experiencing problems with a conference call, there are several troubleshooting steps you can try. First, check your internet connection to ensure it’s stable and fast enough for the call. If that doesn’t work, try restarting your device or the conference call software.
You can do several things to improve the quality of your conference calls. First, use a high-quality headset or microphone to ensure clear audio. Additionally, ensure you’re in a quiet location and eliminate background noise. You can also use video conferencing to add a visual component to the call and improve engagement.
How do you do a 3-way conference call?
To do a 3-way conference call, first, initiate a call with one of the participants. Then, either put that participant on hold, ask them to hang up, or initiate a call with the second participant. Once you have both participants on the line, merge the two calls to create a 3-way conference call.
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