Simplify Your Worldwide Communications with a Web-Based Calling Solution

Offer top-of-the-line customer experiences across 160+ new markets. Set up your web-based call center solution in minutes, start calling in seconds, and collaborate with global talent.

4,000+ innovative companies run on CloudTalk call center software

Boost Calls Per Agent by Up to 87%

Forget telephone lines and their time-intensive setups. Onboard your cloud call center in only a few clicks and let your agents focus on what they do best. Optimize processes and automate repetitive tasks, boosting calls per agent by up to 87%.

No credit card required

Understand Your Operations

Make sure your agents perform well both on-site and remotely with accurate Analytics. Deliver excellent experiences by tracking essential metrics like call volume, wait time, and call resolution rate.

IVR

Top 8 Web-based Call Center Solutions for Every Use Case

Check 8 of the best Web-Based call center solution Providers in 2023 to help you decide which one fits you the most.

  1. CloudTalk
  2. Aircall
  3. Nice CXOne
  4. Nextiva
  5. Twilio
  6. Zendesk
  7. Freshdesk
  8. RingCentral

#1 CloudTalk | Best Web-based Call Center Solution for Enterprises

CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it’s used in sales for outbound calls and in customer service for inbound calls.

Cloudtalk’s Benefits

CloudTalk Voice provides high-quality offers, care, and service, all included in our business phone system solution.

  • Easy Management: Use CloudTalk’s web-based admin interface to manage your call center in real-time, add agents, phone numbers, and set up everything you need at any given moment.
  • Reduced Operational Costs: With our business phone system, you can significantly reduce your operational costs, as no special skills are required and there’s no need to hire extra IT specialists. CloudTalk can be managed in a user-friendly interface – all you need is an internet connection.
  • Accessible Anywhere: CloudTalk is a completely cloud-based business phone system – all you need is to set up your CloudTalk account. But don’t worry, if you already have an existing infrastructure, CloudTalk can be easily linked to it. Switch between your laptop and your cell phone easily.
  • Smarter Calls: Distribute all calls to your team in a smart way and view past customer interactions during the call to enhance customer experience. Native integrations with CRM, helpdesk or other popular apps boost your productivity and take lots of manual tasks out of your workflow.
  • SLA: A service level agreement can be provided for all CloudTalk PBX business phone systems, guaranteeing a maximum level of reliability and technical support.
  • Reliable Operation with 24/7 Monitoring: We always make sure your data and voice services are safe. All data (including VoIP itself) are stored in secured locations of Amazon AWS with 24/7 monitoring provided by CloudTalk experts.

Key Features

With CloudTalk advanced features, your phone experience will get to a whole new level.

  • ACD: Automated smart and efficient queue distribution of inbound calls based on all available data to make sure that callers are always directed to the most qualified agent or agent group.
  • IVR: Create your multi-level interactive voice response (IVR) menu to guide the caller through different options. Make sure they are always directed to the right department, agent or group of agents and that they are receiving relevant information through customized messages.
  • Call Queuing: Create customized call queues. Inbound calls are sorted in call queues based on pre-defined rules and steered to available agents within the right group. Personalized messages are available as well.
  • Call Recording: CloudTalk can automatically make a recording of all calls. Once the call ends, you can listen to it directly from your internet browser anywhere and anytime. Improve customer interactions by monitoring your team’s calls.
  • International Numbers: Acquire international numbers (with geographic or non-geographic codes) from more than 160 countries. Local phone numbers allow customers from abroad to call you at standard local rates or free of charge.
  • Real-time Customer Card: Your agents can see all caller information displayed in one place. During the phone call, they can instantly look at the client’s history of interactions, orders, chat, or notes. This allows them to deliver top-notch customer service.
  • Callback: If there are any unanswered phone calls, CloudTalk can automatically call your customers back. A missed call from a customer is registered in the system, which will later dial the customer’s number until the agent and the customer are successfully connected.
  • Business Hours: Define your business hours and decide when you are available for receiving calls. Outside of these hours, you can choose a special personalized absence message, redirect calls to a different phone number or answering machine or even use various combinations.

What is CloudTalk Missing?

According to our users, CloudTalk Analytics needed remastering in order to give users more precise data. That is why we launched a new version of Analytics with in-depth insights into your calls, including call steps, reasons for missed calls, and much more.

What Type of Business is It Best For?

CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it’s used in sales for outbound calls and in customer service for inbound calls.

Pricing


#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.4/5 – 260 reviews

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4.4/5 – 840 reviews

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4.4/5 – 310 reviews

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4.5/5 – 260 reviews

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#2 Aircall | Best Traditional Web-based Call Center Solution

Aircall is an advanced calling solution used by 15,000+ clients. It’s designed to speed up sales processes, boost communication with prospects, and close more deals. You can automatically dial multiple prospects in a back-to-back queue and surface crucial contact information directly within the phone interface. 

Aircall’s benefits

Aircall excels when it comes to automation. The provider also features a great many useful integrations, including Intercom, Pipedrive, and Zapier. Furthermore, it offers Advanced automation tools, user-friendly apps, and reliable customer support.

Key features

  • Automatic Call Distribution
  • Call Monitoring
  • Call Transfer
  • Call Recording 
  • Call routing

What is Aircall missing?

Aircall lacks some essential video-calling features. Webinar hosting and screen sharing capabilities are severely limited on the platform, which can lead to a fair amount of frustration on the part of users. 

Pricing

#3 Nice CXOne | Best Call Center Solution for Great Customer Experience

Nice CXOne is a cloud-based contact center solution that offers a range of features, such as workforce optimization, analytics, and AI-powered automation.

Nice CXOne’s benefits

  • Integrated workforce optimization and analytics tools.
  • Flexible pricing plans to suit different business sizes.
  • Advanced AI-powered automation.
  • Omni-channel customer engagement.
  • Seamless integrations with popular CRMs and other software.

Key features

  • Workforce optimization: Schedule and manage agents and their tasks.
  • Analytics: Monitor performance and identify areas for improvement.
  • AI-powered automation: Automate repetitive tasks and improve efficiency.
  • Omni-channel customer engagement: Communicate with customers across multiple channels.
  • CRM integration: Integrate with popular CRMs like Salesforce and HubSpot.

What is Nice CXOne Missing?

Some users have reported that the platform can be expensive, and the setup process may be complex. Additionally, the reporting and analytics tools may not be advanced enough for some businesses.

Pricing

#4 Nextiva | Most Reliable Enterprise Call Center Solutions

Nextiva is a big player in the VoIP market, providing services to more than 15,000 customers. Nextiva is widely regarded as user-friendly — users can start calling within minutes thanks to a simple and intuitive setup process. Furthermore, the system is hosted by Nextiva, which makes maintenance of the software Nextiva’s responsibility.

Nextiva’s benefits:

Nextiva offers various advanced features, including conference calling, voicemail transcription, multi-level attendant, and much more. The provider also integrates with solutions like Zendesk, ConnectWise, or MS Teams.

Nextiva’s HIPAA-compliant virtual faxing makes it a great solution for healthcare workers. Medical employees can share information without having to worry about data breaches. 

Furthermore, 24/7 support means agents are always on hand to assist you. 

Key features

  • Unlimited Calling
  • Video Conference Recordings
  • Mobile & Desktop Apps
  • Workflow Optimization
  • Omnichannel Communications

What is Nextiva missing?

Although Nextiva is a well-known VoIP solution, there are some issues you should know about when considering this provider:

  • Integrations: Nextiva is missing certain integrations, like Slack or Zapier. With Zapier, users are able to connect their VoIP telephony system with thousands of non-native systems. 
  • Prices: Many consider Nextiva’s prices high, especially for small businesses.

Pricing

#5 Twilio | Safe Call Center Solution for Companies of All Sizes

Twilio is a cloud communications platform that enables businesses to communicate with customers via voice, SMS, and messaging apps. It offers a range of tools and APIs for developers to build and customize communication workflows.

Twilio’s benefits

  • Scalable and flexible platform.
  • Wide range of communication channels.
  • Extensive documentation and support.
  • Advanced analytics and reporting tools.
  • Robust security features.

Key features

  • Programmable Voice: Make and receive calls with APIs.
  • Programmable SMS: Send and receive SMS messages with APIs.
  • Programmable Chat: Embed chat into web and mobile apps.
  • Video: Add video capabilities to web and mobile apps.
  • Flex: A fully programmable contact center platform.

What is Twilio Missing?

Some users have reported that the platform can be difficult to navigate, especially for non-developers. The pricing can also be confusing, as it charges for each API call, which can add up quickly for high-volume usage.

Pricing

#6 Zendesk | Best Call Center Solution for Customer-Oriented SMBs

Zendesk is a customer service and engagement platform designed to improve the customer experience. It offers a range of features such as ticketing, chat, and call center software.

Zendesk’s Benefits

  • User-friendly interface.
  • Multiple channels for customer support.
  • AI-powered automation and analytics.
  • Flexible pricing plans to suit different business sizes.
  • Integrated customer relationship management (CRM).

Key features

  • Ticketing: Organize customer requests and track their progress.
  • Live chat: Interact with customers in real time.
  • Call center software: Route calls and manage agents effectively.
  • Self-service options: Allow customers to help themselves.
  • Analytics: Monitor performance and identify areas for improvement.

What is Zendesk Missing?

Some users have reported slow response times from support, and the platform may be difficult to navigate for some. Advanced reporting features may also be limited for some businesses.

Pricing

#7 Freshdesk | Best Web-based Call Center Solution for Established Businesses

Freshdesk is a cloud-based customer service software that offers a range of features for managing customer inquiries and support requests. It includes a variety of channels for customer communication, such as email, phone, social media, and live chat.

Freshdesk’s benefits

  • User-friendly interface and intuitive ticket management system for efficient customer service handling
  • Advanced reporting and analytics tools to track and analyze customer service metrics
  • Customizable workflows and automation capabilities to streamline customer service operations
  • Integration with a range of popular business applications, such as Slack and Salesforce

Key features

  • Ticket management: Allows support agents to track, manage and resolve customer issues effectively.
  • Multi-channel support: Provides customer support via email, phone, chat, social media, and more.
  • Self-service portal: Offers a knowledge base feature to enable customers to find answers to their questions.
  • Automation: Provides automation tools to reduce repetitive tasks and improve agent productivity.
  • Reporting: Provides detailed reports and analytics to help businesses understand their support performance and make data-driven decisions.

What is Freshdesk Missing?

While Freshdesk is a comprehensive helpdesk solution, it lacks some features that businesses may require. For example, Freshdesk does not offer an agent interface or an auto-dialer.

Pricing

#8 RingCentral | All-Inclusive Call Center Solution for Businesses of All Sizes

When you think about VoIP telephony solutions, RingCentral is probably among the first ones that come to your mind. It’s no wonder the company has been on the market for over 20 years and has built quite a reputation for itself. 

RingCentral’s benefits:

RingCentral has a great variety of features and offers HD-quality voice and video. The provider is a good fit for enterprises since it offers an omnichannel experience and lead qualification tools, management, collaboration, and performance features – all in a single software.

Key features

  • SIP Trunking
  • IVR
  • Call Recording
  • Call Routing
  • Contact Management

What is RingCentral missing?

Despite all the positives, RingCentral lacks many essential tools that modern businesses require. 

Features like native sentiment analytics, Speech-to-Text transcription, smart dialers, or Skill-based routing are only included in Contact Centre Solution. The same goes for some agent management features, like monitoring.

The Call recording tool and Toll-free numbers are only available as add-ons for an additional cost. 

Furthermore, RingCentral’s implementation can take as much as 90 days and involves an implementation fee. 

RingCentral UI is also not always the friendliest to work with. 

Pricing

Get Inspired by Revolut’s succes story

How We Cut Revolut’s Sales Ops by 40 Hours per Month

Building the world’s first financial super-app and managing millions of monthly transactions is no simple task. After going global, Revolut learned this the hard way, and soon, the need to grow its sales teams became obvious. And although the company managed to scale its SDR count from 0 to 500+ in just 18 short months, it still lacked one thing – a unified web-based call center solution. 

Revolut was looking for several things. A fast, reliable, and secure way to contact their prospects, easy access to actionable insights in their CRM, and the ability to easily expand into new markets. That’s when the company reached out toCloudTalk. 

CloudTalk dramatically increased Revolut’s control over its inbound and outbound calling operations. Every sales agent’s work aspect can be tracked to improve performance. As a result, Revolut reduced sales operations by 40 hours per month, cut costs, and improved efficiency. 

FAQ

What is a Web-based Call Center Solution?

A web-based call center solution is a customer support system that allows agents to handle calls, chats, emails, and other communication channels using a web-based interface. Instead of relying on traditional phone lines, web-based call centers use Voice over Internet Protocol (VoIP) technology to make and receive calls over the Internet. 
This type of call center allows for remote working and flexible staffing options, making it a popular choice for businesses of all sizes. Web-based call center software often comes with additional features like automatic call distribution, call recording, and real-time monitoring, which help improve the customer experience and streamline operations.

What are the benefits of a Web-based Call Center solution?

Call center software provides businesses with numerous benefits, including cloud-based VoIP services that:
reduce the need for hardware, 
support for remote and hybrid work, 
increase productivity through automation, 
save costs by avoiding the need for in-house developers and IT members,
 unify all departments, 
offer automatic call routing, 
enable sending customer satisfaction surveys, 
help analyze call data to understand the customer journey, experience, satisfaction, and employee performance.

Can CloudTalk integrate with my existing CRM?

Yes, CloudTalk integrates seamlessly with popular CRM solutions like Salesforce, HubSpot, and Zendesk. See all integrations here.

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