Offer top-of-the-line customer experiences across 160+ new markets. Set up your web-based call center solution in minutes, start calling in seconds, and collaborate with global talent.
3,000+ innovative companies run on CloudTalk call center software
Forget telephone lines and their time-intensive setups. Onboard your cloud call center in only a few clicks and let your agents focus on what they do best. Optimize processes and automate repetitive tasks, boosting calls per agent by up to 87%.
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Make sure your agents perform well both on-site and remotely with accurate Analytics. Deliver excellent experiences by tracking essential metrics like call volume, wait time, and call resolution rate.
Check 8 of the best Web-Based call center solution Providers in 2023 to help you decide which one fits you the most.
#1 CloudTalk | Best Web-based Call Center Solution for Enterprises
CloudTalk is a cloud-based call center and business phone system built to let you maximize your customer support efforts across all channels.
All you need to do is choose a number for one of the 160+ supported countries, and you can instantly start optimizing your workflows with advanced features, including IVR, click-to-call, power dialers, and more!
CloudTalk also supports 35+ other powerful integrations for helpdesk, e-commerce, and CRM systems, including HubSpot and Zendesk.
CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it’s used in sales for outbound calls and in customer service for inbound calls.
Setting up your call center has never been easier. CloudTalk Voice replaces your outdated PBX business phone system and lets you scale with ease. No need to invest in phone hardware or be afraid to work with IT experts. All you need is your internet browser and a headset and you’re ready to make your first calls.
CloudTalk Voice provides high-quality offers, care, and service, all included in our business phone system solution.
With CloudTalk advanced features, your phone experience will get to a whole new level.
According to our users, CloudTalk Analytics needed remastering in order to give users more precise data. That is why we launched a new version of Analytics with in-depth insights into your calls, including call steps, reasons for missed calls, and much more.
CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it’s used in sales for outbound calls and in customer service for inbound calls.
Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms
4.4/5 – 260 reviews
4.4/5 – 840 reviews
4.4/5 – 310 reviews
4.5/5 – 260 reviews
#2 Aircall | Best Traditional Web-based Call Center Solution
Aircall is an advanced calling solution used by 15,000+ clients. It’s designed to speed up sales processes, boost communication with prospects, and close more deals. You can automatically dial multiple prospects in a back-to-back queue and surface crucial contact information directly within the phone interface.
Aircall excels when it comes to automation. The provider also features a great many useful integrations, including Intercom, Pipedrive, and Zapier. Furthermore, it offers Advanced automation tools, user-friendly apps, and reliable customer support.
Aircall lacks some essential video-calling features. Webinar hosting and screen sharing capabilities are severely limited on the platform, which can lead to a fair amount of frustration on the part of users.
#3 Nice CXOne | Best Call Center Solution for Great Customer Experience
Nice CXOne is a cloud-based contact center solution that offers a range of features, such as workforce optimization, analytics, and AI-powered automation.
Some users have reported that the platform can be expensive, and the setup process may be complex. Additionally, the reporting and analytics tools may not be advanced enough for some businesses.
#4 Nextiva | Most Reliable Enterprise Call Center Solutions
Nextiva is a big player in the VoIP market, providing services to more than 15,000 customers. Nextiva is widely regarded as user-friendly — users can start calling within minutes thanks to a simple and intuitive setup process. Furthermore, the system is hosted by Nextiva, which makes maintenance of the software Nextiva’s responsibility.
Nextiva offers various advanced features, including conference calling, voicemail transcription, multi-level attendant, and much more. The provider also integrates with solutions like Zendesk, ConnectWise, or MS Teams.
Nextiva’s HIPAA-compliant virtual faxing makes it a great solution for healthcare workers. Medical employees can share information without having to worry about data breaches.
Furthermore, 24/7 support means agents are always on hand to assist you.
Although Nextiva is a well-known VoIP solution, there are some issues you should know about when considering this provider:
#5 Twilio | Safe Call Center Solution for Companies of All Sizes
Twilio is a cloud communications platform that enables businesses to communicate with customers via voice, SMS, and messaging apps. It offers a range of tools and APIs for developers to build and customize communication workflows.
Some users have reported that the platform can be difficult to navigate, especially for non-developers. The pricing can also be confusing, as it charges for each API call, which can add up quickly for high-volume usage.
#6 Zendesk | Best Call Center Solution for Customer-Oriented SMBs
Zendesk is a customer service and engagement platform designed to improve the customer experience. It offers a range of features such as ticketing, chat, and call center software.
Some users have reported slow response times from support, and the platform may be difficult to navigate for some. Advanced reporting features may also be limited for some businesses.
#7 Freshdesk | Best Web-based Call Center Solution for Established Businesses
Freshdesk is a cloud-based customer service software that offers a range of features for managing customer inquiries and support requests. It includes a variety of channels for customer communication, such as email, phone, social media, and live chat.
While Freshdesk is a comprehensive helpdesk solution, it lacks some features that businesses may require. For example, Freshdesk does not offer an agent interface or an auto-dialer.
#8 RingCentral | All-Inclusive Call Center Solution for Businesses of All Sizes
When you think about VoIP telephony solutions, RingCentral is probably among the first ones that come to your mind. It’s no wonder the company has been on the market for over 20 years and has built quite a reputation for itself.
RingCentral has a great variety of features and offers HD-quality voice and video. The provider is a good fit for enterprises since it offers an omnichannel experience and lead qualification tools, management, collaboration, and performance features – all in a single software.
Despite all the positives, RingCentral lacks many essential tools that modern businesses require.
Features like native sentiment analytics, Speech-to-Text transcription, smart dialers, or Skill-based routing are only included in Contact Centre Solution. The same goes for some agent management features, like monitoring.
The Call recording tool and Toll-free numbers are only available as add-ons for an additional cost.
Furthermore, RingCentral’s implementation can take as much as 90 days and involves an implementation fee.
RingCentral UI is also not always the friendliest to work with.
CloudTalk offers a wide range of enterprise-level call center software features at a startup-friendly price.
Building the world’s first financial super-app and managing millions of monthly transactions is no simple task. After going global, Revolut learned this the hard way, and soon, the need to grow its sales teams became obvious. And although the company managed to scale its SDR count from 0 to 500+ in just 18 short months, it still lacked one thing – a unified web-based call center solution.
Revolut was looking for several things. A fast, reliable, and secure way to contact their prospects, easy access to actionable insights in their CRM, and the ability to easily expand into new markets. That’s when the company reached out toCloudTalk.
CloudTalk dramatically increased Revolut’s control over its inbound and outbound calling operations. Every sales agent’s work aspect can be tracked to improve performance. As a result, Revolut reduced sales operations by 40 hours per month, cut costs, and improved efficiency.
A web-based call center solution is a customer support system that allows agents to handle calls, chats, emails, and other communication channels using a web-based interface. Instead of relying on traditional phone lines, web-based call centers use Voice over Internet Protocol (VoIP) technology to make and receive calls over the Internet.
This type of call center allows for remote working and flexible staffing options, making it a popular choice for businesses of all sizes. Web-based call center software often comes with additional features like automatic call distribution, call recording, and real-time monitoring, which help improve the customer experience and streamline operations.
Call center software provides businesses with numerous benefits, including cloud-based VoIP services that:
reduce the need for hardware,
support for remote and hybrid work,
increase productivity through automation,
save costs by avoiding the need for in-house developers and IT members,
unify all departments,
offer automatic call routing,
enable sending customer satisfaction surveys,
help analyze call data to understand the customer journey, experience, satisfaction, and employee performance.
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