Customer story

Reigning In Rodeo’s Call Center Operations with Analytics

Getrodeo.io leads project management innovation with advanced tools and personalized solutions, empowering teams to achieve goals efficiently. Making it an indispensable partner for optimizing project management processes.

What did Rodeo achieve with CloudTalk?

1,420+

Inbound and outbound calls

3,000+

Minutes on the phone with clients

3+

Phone numbers

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Introduction

Rodeo is a fast-growing project management SaaS startup with offices in Amsterdam and New York. Rodeo enhances employee happiness and productivity by revolutionizing how professionals manage their projects. With a carefully designed UI, Rodeo ensures project administration is more efficient and straightforward, making work structured and clear for everyone involved.

Solution

The team launched the first version of its project management software for the global creative market in the summer of 2016. Designed in cooperation with creative agencies, the company began to grow rapidly.

Realizing their business phone solution was insufficient, they sought call center software with smart features, seamless CRM integration, and streamlined communication. Rodeo prioritized reliability, onboarding, and coaching support.

Results

CloudTalk transformed Rodeo’s operations, enhancing control over inbound and outbound calls. Monitoring and tracking performance led to a radical increase in outbound calls per day and automated processes through Pipedrive integration. Features like Call Flow Designer and IVR reduced caller wait times, drastically improving customer satisfaction.

Rodeo Revolutionizes Project Management for the Global Creative Market

Rodeo, a fast-growing project management SaaS startup based in Amsterdam and New York, launched its innovative software for the global creative market in summer 2016. Developed in close collaboration with creative agencies, Rodeo quickly gained momentum and expanded its presence.

Issues That Led Rodeo to CloudTalk

As Rodeo scaled its operations, expanding its workforce posed challenges, particularly in equipping a diverse group of sales and support representatives with the tools needed for success. The priority was finding a unified solution that could empower their growing team with essential features and seamless integration across diverse CRM platforms. Key requirements included a reliable integration with Pipedrive, a user-friendly interface, and a robust call recording feature.

The customer support and sales teams have been using CloudTalk for inbound and outbound calls for several months now. Thanks to regular analyses of the call statistics, they managed to optimize their processes in sales and customer support.

Pieter Vos, CEO of Rodeo.io

Tackling the challenge with CloudTalk

With Pipedrive CRM as their foundation, Rodeo explored the Pipedrive marketplace for phone system integrations and discovered CloudTalk as the top-rated choice. Following a demo, they chose CloudTalk for its user-friendly interface and essential call recording feature.

Since then, the Rodeo team made over 1,400 inbound and outbound calls, spending over 3,000 minutes on the phone using 3 international numbers. CloudTalk’s robust features and reliability have dramatically improved their business operations, enhancing efficiency and customer support capabilities.

Pieter’s favourite features

Call statistics – this feature allows the management to track the performance of the team and make smart decisions based on relevant data. In one place, the supervisors can found complex statistics on calls, agents and call queues, etc.

Click-to-call feature this feature saves a lot of time, as the agent doesn’t need to dial numbers any more. The great advantage is that this feature works well in Pipedrive as well.

Call recording – listening back to the previous conversations is very valuable for the team as it helps other sales representative improve their sales techniques. Moreover, success managers don’t need to discuss with other sales rep the previous communication, they only listen to the call recordings or read call notes.

Essential CloudTalk benefits

Remote ready tool – CloudTalk can be used even when the team members are distributed or working from home.

Business hours – When no agent is available at the time, the caller can leave a voice message and his request will be processed later on.

Emotion analytics – Customer support members can simply rate their conversation or customer’s mood after every call with just a single click. Later on, managers can evaluate the progress in this area.

At CloudTalk, we are super happy to help customers grow and nothing cheers us more than seeing them do so! Would you like to join the success train?