Why do sales and support teams choose CloudTalk over Amazon Connect?

Name: Best Amazon Connect Alternative and Competitor in 2026 - CloudTalk
Brand: CloudTalk

01. Flexibility & Scalability: Manage your team online
02. Country Coverage: 160+ international numbers
03. Real-time data: Monitor your call center performance live

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Try for free

Property		Amazon Connect
Pricing	Starts at $25 per user/month, all features available.	Pay as you go. Call rates differ based on country.
International numbers	160+ countries	20+ countries
Free trial		—
Mobile app		—
Open API		—
Real-time analytics		—
Call transferring		—
Personalized greetings		—
Contact history		—

Improve your customer service with CloudTalk. Here is how:

Easy setup in under 5 minutes

We made CloudTalk accessible from any country and any device - immediately. Simply create your free account and start calling the whole world. All can be done without involving your IT team or buying expensive hardware. In-person training and 24/7 live support is available if you need to.

Objective decisions based on real-time data

Don't let your prospects down by not answering their calls. CloudTalk's Callback feature helps you reduce the call abandonment rate by 32%. Give your customers a chance to reach you without lengthy waiting. With this feature, they have the ability to opt out of your queue and get a callback later instead.

100+ built-in features for improved performance

Maximize your call center investment with automation features. Combine IVR, skills-based routing, and Call flow designer with the Caller ID feature and solve callers' issues more effectively, with a pinch of personal touch.

Deliver exceptional customer experience with Caller ID

Personalize the caller's experience from the very beginning. With our Caller ID feature, you can see the caller's name, phone number, and all previous interactions even before the call is picked up.

To boost your outbound activities, CloudTalk also offers Automated Outbound Caller ID. This feature ensures that your agents call your foreign-based clients from a local phone number.

Thanks to CloudTalk, we managed to greatly improve our team’s cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend.

Yohann Bensadoun

Global Supply Growth at Glovo

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Create automated workflows

Workflow automation is particularly useful when you want to automate repetitive tasks within CloudTalk or between CloudTalk and other platforms. This feature can help you eliminate agents' time spent on unnecessary and repetitive duties and create customer-specific business process flows even when using several different platforms:

Automatic follow-ups via SMS after inbound/outbound calls
Ticket created in the helpdesk system when the customer is not reached by an agent
Slack message notification after receiving SMS;
Speech-to-text transcription is logged into your CRM system after an agent finishes an inbound/outbound call with a customer or prospect;

I liked the fact that, even from the trial I was ready to do call like a minute later after I registered and downloaded the app. The quality of the phone call is great. Its fast, simple.

Marian I.

Chief Executive Officer at Black Lead Media

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Scale your team according to current needs

Having a flexible and user-friendly tool is the key to continuous growth. CloudTalk supports your business decisions along the way and allows you to manage agents online when the circumstances call for it. You can add new agents to your call center, modify their details and remove agents who no longer work with you. There’s no need to contact us, you can do everything related to an agent management yourself, with no hassle.

Firstly, CloudTalk offers a user-friendly interface that is easy to navigate and use. The dashboard provides an overview of all your communication channels, including real-time call and chat statistics, making it easy to manage your customer service team's workload. The platform also provides detailed analytics, enabling you to track call volume, response time, and customer satisfaction metrics.

Suki R.

SDR / Account Management at Document360

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Integrate Seamlessly – No Coding Skills Needed

Powerful and easy one-click integrations to make your day-to-day workflow more efficient. Bring together your CRM, BI, Helpdesk, and other tools with CloudTalk in just a few clicks.

With over [cgv integration_tools]+ easy integrations and countless more via Zapier, you can make your conversations more productive.

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