Boost your results
with the intuitive Avaya OneCloud alternative
01. Call Quality: Globally distributed server infrastructure
02. Country Coverage: 160+ international numbers.
03. Features: Advanced capabilities to serve any use case.
| Property |  |  Avaya |
|---|---|---|
| Pricing, per user/per month | Starts at 25$ | Starts at 11$ |
| Free Trial | 14days free trial | Does not offer a free trial |
| International Numbers | 160+ countries | 40+ countries |
| Smart Dialers | — | |
| Conference Calls | — | |
| Call Distribution | Offers you the call flow configuration, which allows setting a specific route for incoming inbound calls. | |
| Call Recording | Available in Voicemail Pro. | |
| Voicemail Drops | You can only divide calls into several groups by your needs. | |
| Call Forwarding |
Trusted by 30,000+ sales & support professionals to power more & better conversations
Boost your productivity with intuitive features
Call quality guaranteed
by global server infrastructure
Say goodbye to disrupted audio, and dropped calls. At CloudTak, high call quality is essential for us. Therefore we are securing your calls with a globally distributed server with strong connections. No need to worry about interrupted or dropped calls. Live call quality monitoring changes the call route in real time when there is a risk of deterioration.
User-friendly
dashboard with
real-time data
Key decisions are made with a clear head and based on data. Enjoy a smooth and straightforward dashboard, containing everything that is going on in your cloud call center. Turn on desktop notification to immediately know who is calling.
Agile call routing
to improve agent’s
efficiency
Design your own call flow with CloudTalk. Use a warm transfer feature and hand calls over to other agents. Invite a third person to join a call with a 3-way calling feature. Need more? Automatic call distribution takes care of all the inbound calls and routes your customers to the most suitable agent.
Smooth set up with a snap of your fingers
Sometimes there is no time to waste. Especially when it comes to business. Setting up CloudTalk is easy and can be done within 5 minutes. Guaranteed.
Do it yourself with our step-by-step Onboarding portal, or use help from our dedicated onboarding support manager.
I wasn’t afraid of switching to CloudTalk at all. I would definitely recommend this software because I think CloudTalk has a true startup mindset. It’s easy to change things, always evolving, always proposing new solutions.
Service Delivery Manager at Nokia
Improve call routing by optimizing business rules
With your IVR and call routing system in place, you can begin setting up a call routing strategy to meet specific business purposes. Treat the high-value customers with special care. Set them to VIP status. This ensures that they have priority to skip the queue.
Tip: Improve satisfaction ratings by routing the caller to agent clients already know.
Thanks to CloudTalk, we managed to greatly improve our team’s cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend.
Global Supply Growth at Glovo
Get the mobile app for iPhone and Android
With CloudTalk Go, you can stay connected with your customers from anywhere. Our newest version of the mobile app offers all key features and an updated, user-friendly interface.
Empower your team with a modern approach. Today.
They offer efficient service worth of money. Currently using basic features as well as advanced call routing such as personalized greetings, automated call redirection, a blacklist of the blocked phone number, real-time analytics. It is user-friendly software and you have the possibility to customize it on your own. If the help is needed they are happy to assist you.
Výrobný technológ at Fezako s.r.o
Integrate Seamlessly – No Coding Skills Needed
Powerful and easy one-click integrations to make your day-to-day workflow more efficient. Bring together your CRM, BI, Helpdesk, and other tools with CloudTalk in just a few clicks.
With over 100+ easy integrations and countless more via Zapier, you can make your conversations more productive.
#1 Rated call center software
Based on 1,800+ CloudTalk reviews on 6 independent software marketplaces & platforms
4.4/5
260 reviews
4.3/5
1,702 reviews
4.4/5
380 reviews
4.5/5
260 reviews
Connect agents, customers and other software, together in the cloud
Discover how CloudTalk can provide you with unparallel control over your customer’s experience and start matching their expectations today