Own Your AI Calls — A Telephony-Native PolyAI Alternative
CloudTalk is a VoIP-native calling platform where AI agents and human dialers run side by side, on your own telephony stack.
Get carrier-grade call quality, local numbers in 160+ countries, 100+ CRM and helpdesk integrations, and built-in compliance managed by CloudTalk’s in-house experts.
Routing, analytics, and call ownership all live in one place.
| Property |  |  |
|---|---|---|
| International Numbers | 160+ countries | US and UK |
| AI Voice Agent Setup | Intuitive, with an Expert-in-the-Loop | Requires custom setup & managed deployment |
Live Agent Handoff | Native AI → human transfer | Limited; often needs bespoke integration |
| Integrations | 100+ tools (Salesforce, HubSpot, Zendesk, etc.) | Custom integrations via Agent Studio; fewer SMB-friendly plug-ins |
Trusted by 30,000+ sales & support professionals to power more & better conversations
What Makes CloudTalk a Great PolyAI Alternative?
Build AI on a Proven, Secure, Telephony Stack
Launch AI agents on top of carrier-grade infrastructure, not a patchwork API. With built-in native routing, global numbers, and human handoff tools, you're ready to scale.
Control Costs with Transparent Pricing
Skip bundled API tiers and guesswork. CloudTalk’s bundle pricing keeps spending predictable, while your numbers and data stay fully under your ownership.
Track Every Conversation with Unified Analytics
View performance across human and AI calls in a single dashboard that syncs call data, outcomes, and sentiment, for visibility from automation to agents.
Work in a Platform That Feels Simple—and Performs Like an Enterprise
Every workflow, insight, and interaction is designed to be intuitive—yet powerful enough to support high-volume operations, advanced routing, and deep analytics.
It’s modern, responsive, and designed for SMBs who need enterprise-level performance without enterprise complexity.
Our advice to other companies is to prioritize integration, scalability, and support when evaluating VoIP solutions. Look for a platform that offers robust analytics, and can scale with your business needs. CloudTalk stood out for us in all these areas.
Sales and Marketing Director at M4U
Make Smarter Decisions with Unified Call Data
CloudTalk brings AI and human call analytics together in one dashboard—no third-party reporting tools needed.
Create custom reports for agent performance, call outcomes, sentiment, and customer trends, all powered by native telephony data.
With unified analytics, every decision connects back to real conversations, not disconnected APIs.
We’re building something unique, a unified platform for sales, service, and rental — all stitched together. That’s a rare thing in our space.
Director of Support & Services CMO at Texada
Handle High Call Volumes Without Dropping Quality
CloudTalk’s VoIP-native softphone helps teams manage heavy inbound and outbound traffic from anywhere.
With carrier-grade audio, smart routing, and AI-assisted tools, your agents stay connected and efficient—whether they’re in the office or remote.
We’re integrating CloudTalk call statuses directly into our CRM, so we can see agent availability at a glance. That kind of visibility saves time and improves oversight.
Director of Processes at Infinity Connections
Connect CloudTalk Seamlessly With the Tools You Already Use
CloudTalk integrates natively with 100+ CRMs, helpdesks, and ecommerce platforms, including Salesforce, HubSpot, Zendesk, and Freshdesk.
Sync every call, transcript, and AI interaction automatically across your stack, so your team always works with complete, up-to-date context.
It’s all connected, no custom API work required.
#1 Rated call center software
Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms
4.4/5
260 reviews
4.3/5
1,702 reviews
4.4/5
380 reviews
4.5/5
260 reviews
AI Voice Agent Plans Built to Scale with You
CloudTalk’s AI Voice Agent pricing is designed to grow with your team, giving you transparent, scalable plans without the complexity.
Compare our plans
AI Receptionist
24/7 front desk coverage for inbound calls. No queues. No missed calls. No phone trees.
Includes:
AI Specialist
Digital coworkers for end-to-end resolution. Support. Sales. Billing. Ops. You name it.
Everything in AI Receptionist, plus:
Custom
Expect usage above 10,000 minutes? Request custom volume pricing as low as:
Everything in AI Receptionist, plus:
Connect agents, customers and other software, together in the cloud
Discover how CloudTalk can provide you with unparallel control over your customer’s experience and start matching their expectations today